V12 Sports And Classics - Hinckley Recensioni 

Was given one part ex price on the phone which miraculously reduced by a grand when I got there, do not trust what they say on the phone, a waste of time and money

I am deeply disappointed with my experience at the Hinckley branch. I strongly advise potential buyers to proceed with caution.

I initially placed a £99 deposit to view and test drive a 2022 VW T-Roc R-Line on Saturday 15th August. After the test drive, I informed the salesperson, Onder, that I needed time to consider the purchase. I was then pressed by two separate managers/closers to buy the car on the spot. When I reiterated that I needed time, one of the managers stated that if I increased my deposit to £300, the vehicle would be fully reserved for me until the following Saturday (22/08/26) so I could return to complete the payment and collect it. I agreed and paid the £300.

On Thursday 20/08/2026, I noticed the advert had been taken down from AutoTrader and the dealership website. Upon calling both the Head Office and the Hinckley store, I was informed that the car had already been sold! Rather than explaining how this happened, staff simply dismissed the issue by stating they had other cars in stock. The issue is not alternative stock availability—it is why a vehicle was sold to someone else when I had an agreed, paid reservation on it. Was this a deliberate choice to prioritise a quicker sale, or serious internal miscommunication? Whatever the reason is, its unacceptable!! I was explicitly told to put a higher deposit than normal for them to save it till Saturday yet they still decided to sell it.

A deposit is meant to secure a transaction, not act as a temporary holding marker until another customer walks through the door. As far as I understand, once that car had been reserved for me it shouldn’t have been sold to someone else - you wouldn’t sell a house that someone’s already put a deposit on??

Had I not taken the initiative to call and check the status of the vehicle, I would have travelled to the dealership on Saturday fully expecting to purchase and collect a car that had already been sold to someone else. I consider this to be a very poor customer experience as I did not receive any commutation from the sales team and feel that I was seriously let down by the Hinckley branch.This experience has completely undermined my trust in the dealership.

The only positive element was Marina, who was professional, helpful, and efficiently processed my £300 refund over the phone. I am still waiting for a genuine explanation from management as to why the explicit agreement I was given was completely ignored.

Dips was very professional, and took the time to explain everything in detail. A good experience overall 👌

Excellent experience from start to finish. The team was very professional, friendly, and helpful throughout the process. Everything was handled smoothly and efficiently, and I felt well looked after. I would definitely recommend this dealership.

I bought a car. Vish told me i will call you tomorrow for delivery date now I called about four times since yesterday and everyone is telling me we call you in one hour but all lies and the advisors are not writing notes that who called for what. Now I’m considering other options.

Jake was very professional and made the process smooth. I felt looked after and comfortable throughout while purchasing my Mercedes-Benz GLE. Would consider returning in future.

very helpful quick and easy , friendly staff including mo

Great communication friendly proffesional would buy again.

They force you to right a good review while at the dealership.
I went to purchase a Van, 16th July 2026
Forced the good review while in the dealership - check my only review on trust pilot 16/07/26

Dispute me having full cash available for the vehicle, the seller encouraged me to take out finance and cancel within 14 days as I quote " I'm worthless as a cash buyer".
I got a measley £250 of the price of the vehicle.

I requested withdrawal from the loan 7 days later and was told to go back to v12 to cancel the loan. After 3 weeks of calling and transferring a total over £13k. £5k cash deposit and the remaining was transferred on the 29th July 2026.They held £8k of my money for 2 weeks. Not cancelling my loan.

Despite multiple agents especially Emily promising me it would be done and should show withing 48 and follow up calls the loan company still took the money out of my account on the 16/08/2026

I called v12 and they said they have done everything I have to call the loan company. I asked can they contact v12 ..."no we have done all we can"

The loan company then confirmed they had only sent the money on Friday 14th August. I sent them the money on the 29th July 2026.

Complete shambles, no after care and typical car dealers who talk alot on the day and don't care about you afterwards.

Thank you Vish and Laura, both were very helpful during my journey of buying a car in V12. Well appreciated.

I would strongly recommend thinking twice before reserving a vehicle with this dealership.

I called on Saturday morning regarding a car advertised on their website. I was around 100 miles away and travelling with my 4-year-old son, so I specifically wanted to make sure the car was reserved before making the journey. I was asked to pay a £99 reservation deposit, which I was happy to do, and was given an appointment at 1:30pm.

When I arrived, the first vehicle I had reserved had considerably more wear and tear than expected and, given its mileage and the fact that it was an electric vehicle, I decided it wasn’t the right car for me. The salesperson showed me another vehicle, which had significantly lower mileage and was in much better condition. After test driving both cars, I decided I was interested in the second vehicle.

I then spent considerable time discussing a part exchange and finance/deal with a manager. I was specifically asked, in his words, “What can I do for you to get this car sold today?” We agreed on a deal.

As it was late in the afternoon and the car did not have sufficient battery charge for my 100-mile journey home, I agreed to collect it on Monday. The dealership agreed to reserve the car until Monday. I was then asked for another £99 deposit, despite already having paid £99 that morning. I questioned why the original reservation payment could not simply be transferred to the second vehicle, but was told this was not possible. I reluctantly paid the additional £99 on the understanding that the original £99 would be refunded.

On Sunday, while I was at work and unable to access my phone, the dealership called me several times. When I eventually returned the call, the salesperson told me that the car I had reserved had been sold to somebody else.

I was genuinely shocked. I had travelled 100 miles, spent several hours at the dealership, agreed a deal, paid a reservation deposit and was specifically told the vehicle would be held until Monday.

When I questioned how this could have happened, I was given excuses that I supposedly wasn’t 100% sure about the car and wasn’t keen on it — which is simply not how the situation had been presented to me. When I challenged this, the salesperson hung up the phone.

I tried calling back twice and received no answer.

On Monday morning, I called again before making any further arrangements or travelling anywhere. I was told someone would call me back. At 10:15am there was still no call. I called again and was told they couldn’t transfer me to the dealership but had sent them an email requesting a callback.

At around 11am, I called again and was met with an extremely unhelpful response. I simply wanted confirmation about the reservation I had paid for and the vehicle I had been told was being held for me.

As of now, I have received the refund of the first £99, but the second £99 reservation payment has still not been refunded, despite the vehicle apparently being sold to someone else.

The whole experience has been incredibly frustrating and completely unnecessary. The biggest issue isn’t even that I didn’t purchase the car — it’s the lack of communication, the contradictory information, the way the reservation was handled and, most importantly, the extremely poor attitude when I challenged what had happened.

I travelled 100 miles, spent hours at the dealership, entered into discussions in good faith and paid two reservation deposits based on what I was told. To then be told the car had been sold to someone else, followed by a salesperson hanging up on me, is simply unacceptable.

I will be pursuing the outstanding £99 refund and, if necessary, raising the matter with the appropriate consumer protection bodies.

Very disappointing experience. I would not recommend this dealership based on the way my reservation and subsequent dealings were handled.

So pleased with the car and service, Ryan was an amazing sales person, wasn't pushy and gave us time to think and make our choice, Raggan took us through then them point of the sale and was great.
Highly recommend.

Great experience purchasing my new vehicle from the hinckley branch. Start to finish smooth experience.

Alkesh did my handover. He was fantastic and helped me though all paper work got me on my way asap.

True asset to the business. Keep up the good work mate.

Purchased a Tiguan and also took out the warranty. At time of purchase I was told that you can choose your own repairer if they are a VAT registered garage. A week after purchase the car has a fault with travel assist. I called the warranty people to be given a garage in another county a significant distance away from me. I was told I had to take the car there for diagnostics, pay for it and then take it back at a later date for repair if it was covered by the warranty. I explained I was disabled and due to the distance would prefer a local garage. You have to take it to a garage with such a ridiculously low hoirly rate that it's nigh on impossible to find one. They were not interested in my disability so I ended up paying for the repairs out of my own pocket and am currently 2k worse off. Avoid the garage.

Absolute farce - arrived to what can only be described as a house full of headless chickens, absolutely no organisation just complete pandemonium. No one knew what they were doing, I waited close to two hours for a test drive, I was originally speaking to someone, but they said I should talk to someone else?! By the time I was eventually spoken to, the car I wanted to see was already sold! If I could give less stars I would!!

Just bought a Tesla from V12 Hinckley.
I spoke to Mo who handled the sales and Alpesh from handover. Both of them were highly professional, friendly and jovial.
I look forward to coming back

Rayyan and Omid was very helpful though-out the whole process, with explaining and with buying the car. Thank you so much

Both Ryan and alpesh were great. Ryan worked with us to make the transaction happen and alpesh made the handover smooth

Sanya made my experience so easy! she made the whole process to smooth and worked hard to ensure i got the best offers on my new car. highly recommend her for anyone who goes into the Hinkley branch

Staff - Rayyan - Young, confident and efficient (going to become a good sales person)