Uncle Henry's Recensioni 21

TrustScore 3 su 5

3,0

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Valutata 5 stelle su 5

Had afternoon tea today. The food and service were excellent. It’s such a pleasure to find there are still people allowed to engage with customers without scripts or tickboxing. Having booked ahead,... Leggi di più

Valutata 1 stelle su 5

We went to Uncle Henry's for a treat. Never Again. We wanted the roast pork Sunday lunch but they had sold out. For a farm shop we found this hard to believe. We ordered tea and coffee but the food ar... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Yesterday we celebrated my mother’s 90th birthday with an afternoon tea at Uncle Henry’s. It was perfect; from the delicious, homemade food to the engaged, friendly and helpful staff who served us. No... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

My daughter (who is VEGAN) and I visited the cafe for lunch recently. THE VEGAN choices were very limited, and, we thought, rather uninspiring. However, we chose the VEGAN 'sausage' and... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di prodotti agricoli
  2. Macelleria-gastronomia
  3. Negozio di caffè

Informazioni fornite da varie fonti esterne

Uncle Henry’s is part of a family farming business, run by the Ward family. We are farmers with a passion for home reared, local and great tasting produce. The story behind the farm shop started with a family friend of the owners, Meryl and Steve, ...


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

21 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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3,0

Tutte le recensioni

(21)

9 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

We went to Uncle Henry's for a treat

We went to Uncle Henry's for a treat. Never Again. We wanted the roast pork Sunday lunch but they had sold out. For a farm shop we found this hard to believe. We ordered tea and coffee but the food arrived before the drinks despite a 30 minute wait time for food. The broccoli and carrots appeared to be originally frozen and were served cold, the roast potatoes were mushy, the gravy was thin and a meagre amount of it was served on the plate. The roast chicken was tough and dry, there was no stuffing and what was the point of the red cabbage and where was the mashed potatoes?I have never had to return two plates of food for a refund before but the meals were inedible. Uncle Henry’s only got one star because there was no zero star option.

17 maggio 2026
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Risposta di Uncle Henry's

Thank you for your feedback, and we’re very sorry that our Sunday lunch did not meet the standard we aim for. We have shared this with our kitchen team immediately and while our Sunday roasts are prepared fresh and can occasionally sell out during busy periods, I appreciate how frustrating this must have been, particularly given your expectations of a farm shop cafe. We have now put measures in place to ensure availability of roast pork throughout service.
Your comments regarding the timing of food and drinks and quality and temperature of the food are extremely concerning, and I completely understand why you chose to return the meals. This is not the experience we want guests to have, and your feedback has been shared directly with both our kitchen and front-of-house teams so we can review what went wrong on the day and put improvements in place. We value honest feedback, even when it is difficult to hear, as it helps us improve. I hope I have restored some confidence in us and that you visit us again.

Valutata 5 stelle su 5

Afternoon Tea

Had afternoon tea today. The food and service were excellent. It’s such a pleasure to find there are still people allowed to engage with customers without scripts or tickboxing. Having booked ahead, someone took the trouble to ring yesterday to say roadworks were scheduled locally so we could plan accordingly. We’ll certainly be going again.

13 maggio 2026
Non scritta su invito
Valutata 2 stelle su 5

Bad Experience!

My daughter (who is VEGAN) and I visited the cafe for lunch recently.
THE VEGAN choices were very limited, and, we thought, rather uninspiring. However, we chose the VEGAN 'sausage' and caramelised onion chutney baguettes with VEGAN potato wedges and VEGAN coleslaw.
On ordering, we were told that they couldn't provide the wedges because they'd already used the oil pan for something else that morning...same with the chips!
SO disappointing!
So in desperation, we opted for a bag of VEGAN crisps instead...not at all what we'd fancied, but no other alternatives!
When it was served up, there was a lovely side salad included, so that was a plus!
However, the baguettes were extremely disappointing, being very dry with just a scraping of chutney on one side and dry bread on the other! The 'sausages' - sliced lengthways, were falling out onto the plate because there was nothing to 'hold' them inside, leaving the bare interior exposed!
Not at all appetising to look at!
We struggled to eat our food, it was so rough and dry and we needed to take a mouthful of drink before every swallow in order to "get it down." We had to leave more than half of it!
It was my treat, but I felt absolutely robbed when the two meals, 2 drinks and a packet of crisps cost me just short of £32!
Guess we won't be going back there again!!!
(photo can be supplied))

8 maggio 2026
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Risposta di Uncle Henry's

Hello,
Thank you for taking the time to leave us a review and we are sorry to read you did not enjoy your experience with us. I have spoken to the kitchen about the chips/wedges issue and this is now resolved so you will always be able to order these sides in future. Our baguettes are naturally more of a crusty baguette but shouldn’t be dry as you describe, again this feedback has been shared with our chef team. We have improved our vegan offer over the years, and it now includes a wide range of dishes on our menu, from lunch brunch to sausage, mash and peas, shakshuka, soup, jacket potatoes, wraps, baguettes and sides. We are sorry you did not enjoy your selection but hope to see you again.
The Uncle Henrys Team

Valutata 2 stelle su 5

Very expensive

Very expensive.
Poor service, dirty plates left on table while staff just stood around.

2 maggio 2026
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Risposta di Uncle Henry's

Thank you for taking the time to leave us a review. Our pricing is based on the high quality of ingredients we use; our food is freshly prepared using homecooked, local ingredients wherever possible. It also reflects the costs involved in running a hospitality business today. We are however sorry you experienced poor service, please be assured that this has been addressed with our team

Valutata 5 stelle su 5

90th Birthday Party

Yesterday we celebrated my mother’s 90th birthday with an afternoon tea at Uncle Henry’s. It was perfect; from the delicious, homemade food to the engaged, friendly and helpful staff who served us. Nothing was too much trouble. Thank you, Uncle Henry’s, for a wonderful afternoon.

11 aprile 2026
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Risposta di Uncle Henry's

Hi Beverley, Thanks for your lovely review. We are very happy you all enjoyed yourselves, and we hope to see you again soon. The Uncle Henrys Team

Valutata 5 stelle su 5

Cafe is really good, Staff very polite

Cafe is really good! nice local produce, the staff are all very polite and attentive, you can also buy a lot of their local produce in the shop and great day out for the kids

28 febbraio 2026
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Risposta di Uncle Henry's

Hi Pete, thanks for the great review. we hope to see you again soon. The Uncle Henrys Team

Valutata 2 stelle su 5

Disappointed. Expensive for what you get

Heard so much about and thought give it a try. I was very disappointed with the breakfast. Sausage undercooked and not very good quality to what I’m use to (lots of gristle), tomato not cooked. Location good, shop looked nicely presented but wouldn’t hurry back.

31 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

I wouldn’t waste your time

Ordered a cooked ham for our holiday to Cornwall as we do every year. Ordered 31/07 for collection today, arrived to pick it up only to find the kitchen have taken it. Offered a raw one to cook ourselves which won’t be easy in a caravan so declined. Won’t be using them not recommending them to everyone like I have previously. I wouldn’t say they were exactly cheap so I would expect more than this from them. They also need to improve their pest control as there were flies all over the meat in the glass counter.

8 agosto 2025
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Risposta di Uncle Henry's

Hello Ben, Apologies that your ham was not ready. Could you please send your email address to Butchery@unclehenrys.co.uk to enable us to rectify the situation.
Thanks
The Uncle Henrys Team

Valutata 2 stelle su 5

We went today

We went today. 1st time. Served baquettes that the contents were cooked so ham and cheese. Then i ordered the bacon brie and cranberry well so over cooked no brie on baquette it had melted away. The cranberry not in baquette so went back and got...strawberry jam instead. So scrapped it off. I even heard staff mutter well shes eating it yes too bloody right Id paid for it!

29 giugno 2025
Non scritta su invito
Valutata 1 stelle su 5

Shocking!!

Shocking!!! Went for a treat in the cafe.
Met by a sour woman at the till, very abrupt and obviously bad tempered.
Ordered 2 drinks and 2 bacon sandwiches...
Drinks weren't hot, no milk unless I asked for it for my tea, the bacon sandwiches awful, the bread wasn't even buttered and the bacon cold and full of fat costing me a fortune for something unedible! Some treat, once bitten twice shy, we won't be going back, that's a certainty.

17 maggio 2025
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Risposta di Uncle Henry's

Hello, I am sorry to read your review; it certainly isn't reflective of the high standards we aim to achieve. Your description of our team members is also very uncharacteristic of our friendly team. I am a bit perplexed as our bacon is served rindless, the milk frothed to exact temperatures for coffee and hot water is from a water boiler. We hope you try us again!

Valutata 1 stelle su 5

No Value for money

Having visited this cafe on our biking travels it’s got to be said we will definitely not be returning. 2 toast , scrambled egg half a cup full of beans and a coffee they charged over £14 for this. Absolutely day light robbery!! You try and support local businesses and this is what they charge.
Never again.

15 marzo 2025
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Risposta di Uncle Henry's

Hello,
Our pricing reflects our high quality food and drink offering and the costs associated with running a hospitality business today (rates, services, labour etc). Hope you decide to try us again!

Valutata 5 stelle su 5

Customer service at it's very best

Customer service at it's very best. I went to Uncle Henry's today and I went for a cup of tea with my mum. Due to my allergies a lot of places struggle to cater for me especially when looking at cakes however the staff really went out of their way to ensure I could have something and made me a strawberry pavlova which was exquisite. I couldn't recommend them enough what a truly wonderful place and no doubt I will be returning and fantastic food. Thank you so very much i truly appreciate all you do and thank you so much for making my day extra special. Kind Regards Stuart

12 giugno 2024
Non scritta su invito
Valutata 3 stelle su 5

I was given a voucher for £15 for an…

I was given a voucher for £15 for an afternoon tea which was in date until June. When we came to use it we were charged £19.99 at the till. No refund was given even when we asked. Some of the staff quite abrupt and rude. Although the lady who served our table was pleasant.

29 aprile 2024
Non scritta su invito
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Risposta di Uncle Henry's

Hello, I'm so sorry to hear that you have had a negative experience with us. We would really like the opportunity to speak to you in regards to it. If you wouldn't mind giving us a call on 01652640308 so we can discuss that would be brilliant.

Valutata 5 stelle su 5

Sunday breakfast treat

Visited for breakfast and wasn’t disappointed. Quality ingredients. Nice coffee. Friendly and helpful staff. Also homeware, gifts and farm shop on site. Plenty of free parking. Outdoor children’s playground.

14 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Love this place!

Love this place!
Great food (especially the breakfast), with a shop that is full of nice food and gifts etc. the kids love it here as well and the staff are always friendly and welcoming. Highly recommended

15 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Seems to have deteriorated

I popped in for breakfast and had the Salmon and Scrabbled egg. Really disappointed with it as it's seemed that the quality of the ingredients was quite poor and not a patch on the last time I went. Have they changed their suppliers? This used to be a little gem but I'm unsure whether this poor breakfast was a one off or have things started to go downhill?

10 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

Booked to do the Easter trail 5.00…

Booked to do the Easter trail 5.00 pound for my 3 year old and 5 pound for myself , to walk around a “ secret garden “ that looked like it hadn’t been well kept for a long time , crazy golf advertised but poorly kept , bounce sheet not able to use but i understand this was due to weather but should of been noted … staff at reception took no notice of us at first once we said we had booked to do the trail we was given a sheet of paper and told to return back once we had done the trail( when we did we was ignored once again ) had to
Help ourselves to a few mini eggs wasn’t told
Where to go ) we Asked a staff member in the cafe where we should go and was spoken to abruptly and quite frankly very rude! Will not be re visiting and advise people not to visit

5 aprile 2023
Non scritta su invito

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