Ultra LEDs Recensioni 

255
TrustScore 4.5 su 5

4,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The website was easy to follow when researching and ordering. The communication emails and updates were on the too. I received all my order on time too and well packaged. The products were fantastic q... Leggi di più

Valutata 5 stelle su 5

I’m not great with DIY so contacted the team for advice. Oliver has been really helpful throughout. Fantastic service from pre order to prompt delivery. Thanks Oliver. 5 ⭐️

Valutata 5 stelle su 5

Really good customer service, which is rare these days. There was a delivery issue for our order, which UltraLEDs fixed immediately by sending a second parcel, and collecting the first free of charge.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Amazing LED’s. I’ve got the Neon RGB-W version, looks beautiful when turned. Build quality is very good and Ultra LED’s has all the required components plus many different options. Sales were really... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per l'illuminazione

Scritti dall'azienda

Ultra LEDs boast over 15 years worth of experience in providing the best quality LED lights around.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

255 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(255)

52 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great service. Oliver 5⭐️

I’m not great with DIY so contacted the team for advice. Oliver has been really helpful throughout. Fantastic service from pre order to prompt delivery. Thanks Oliver. 5 ⭐️

10 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent product and service

The website was easy to follow when researching and ordering. The communication emails and updates were on the too. I received all my order on time too and well packaged. The products were fantastic quality and I would definitely recommend this company. We are so pleased with the lighting and will be going bd k to purchase more in due course

11 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Great service

Oliver has been so helpful in explaining all the different options for a lighting installation in my home and providing and updating quotations very quickly for me. Great service and highly recommend.

10 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

⭐⭐⭐⭐⭐ — Exceptional technical advice and customer service I received absolutely outstanding customer service from Oliver at Ultra LEDs.

⭐⭐⭐⭐⭐ — Exceptional technical advice and customer service
I received absolutely outstanding customer service from Oliver at Ultra LEDs.

I contacted Ultra LEDs because I was planning a fairly complicated RGB+CCT LED lighting setup for my kitchen and needed help making sure I had the correct components and specifications. Oliver went above and beyond to help me.

He took the time to look at my measurements, calculate the requirements, recommend the correct driver and cabling, provide links to suitable products and answer numerous technical questions along the way.

Most importantly, I never felt rushed or pressured into making a purchase.

He genuinely seemed interested in helping me understand the system and get the project right.

What really stood out was his patience. I had a lot of questions, and Oliver continued to respond with clear and helpful advice throughout. That level of customer service is becoming increasingly rare.

I'm now planning another, more ambitious LED lighting project for my living room, and Oliver is the first person I want to speak to for advice.

A huge thank you to Oliver for all his time, patience and expertise. Exceptional service and thoroughly deserving of five stars.

20 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Close to a hundred emails and phone…

Close to a hundred emails and phone calls over 2 years to resolve: 3 failed Syndeo LED strips/switches that each lasted less than a month with the lowest possible build quality, 2 missed refunds (taking 7 months) and 1 final mis-calculated refund. There wasn't a single thing they did right.

18 agosto 2026
Non scritta su invito
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Risposta di Ultra LEDs

Hi Richard,

We’re very sorry for the experience you’ve had. The errors we made fell below the standard of service we expect to provide.

Having spoken with you personally today, I’m glad we’ve now been able to resolve everything. We appreciate your feedback and will use it to improve.

Please accept our sincere apologies for the frustration and inconvenience caused.

Ultra LEDs

Valutata 5 stelle su 5

Fantastic experience with Ultra LEDs…

Fantastic experience with Ultra LEDs from start to finish.

I wasn’t completely sure what I needed for my project, but Katy was absolutely brilliant throughout the whole process. She took the time to understand what I was trying to achieve, helped me choose all the correct products, and even assisted with specifying everything to make sure it would work perfectly together.

Her knowledge, patience and customer service were outstanding, and she made what could have been a confusing process incredibly straightforward.

A massive shoutout to Katy – she’s a real credit to Ultra LEDs. Thanks to her, I have complete confidence that I’ve ordered exactly what I need. I wouldn’t hesitate to recommend Ultra LEDs and will definitely use them again for future projects.

6 agosto 2026
Non scritta su invito
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Risposta di Ultra LEDs

Thank you so much for taking the time to leave such an amazing review! We're thrilled to hear that you had a fantastic experience with Ultra LEDs from start to finish.

We'll be sure to pass your wonderful feedback on to Katy. She'll be delighted to know that her knowledge, patience, and support helped make your project straightforward and gave you confidence in your choices. Providing this level of service is exactly what we strive for, so it's incredibly rewarding to hear when we've achieved that.

Your recommendation means a great deal to us, and we truly appreciate your trust in Ultra LEDs. We look forward to helping you with many more projects in the future!

Best regards,
The Team at Ultra LEDs

Valutata 5 stelle su 5

Really good customer service

Really good customer service, which is rare these days. There was a delivery issue for our order, which UltraLEDs fixed immediately by sending a second parcel, and collecting the first free of charge. Thanks to Katy in the sales support for your help.

5 agosto 2026
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Risposta di Ultra LEDs

Thank you so much for your kind review! We're delighted to hear that you had such a positive experience with our customer service.

While delivery issues can occasionally happen, we're glad we were able to resolve it quickly and make the process as smooth as possible. We'll be sure to pass your lovely comments on to Katy-she'll be thrilled to know her support made a difference.

We really appreciate your feedback and look forward to helping you again with your future projects.

Best regards,
The Team at Ultra LEDs

Valutata 5 stelle su 5

Excellent customer care

Replaced a faulty Syndeo driver the next day after 4 years use.

26 luglio 2026
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Risposta di Ultra LEDs

Thank you for your review! Even after several years of use, we always aim to support our customers wherever we can. We're pleased we could get your replacement Syndeo driver to you quickly and get you back up and running.

We really appreciate your feedback and look forward to helping you again in the future.

Kind regards,
The Team at Ultra LEDs

Valutata 5 stelle su 5

Great Experience, Great Quality

I’ve had great experience from UltraLed from ordering to delivery, product is quality and will definitely be buying again for next project!

21 luglio 2026
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Risposta di Ultra LEDs

We're so pleased to hear that you had a great experience from ordering through to delivery, and that you're happy with the quality of our products.

Your support means a lot to us, and we can't wait to help with your next project. We look forward to welcoming you back soon!

Thanks again,
The Team at Ultra LEDs

Valutata 5 stelle su 5

Jack who was my point of contact is…

Jack who was my point of contact is extremely knowledgeable, the company is the only company I would use moving forward to purchase anything Led related. Not just for the quality of items but the service. Thanks to him.

23 giugno 2026
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Risposta di Ultra LEDs

Thank you for your kind words! We’re delighted to hear about your positive experience with Jack - he takes great pride in providing knowledgeable and helpful support. It’s fantastic to know that both our products and service have earned your trust.

We really appreciate your recommendation and look forward to helping you with any future LED projects.

Thanks again,
The Team at Ultra LEDs

Valutata 5 stelle su 5

Unbelievably good service

Unbelievably good service. Picked up the call straight away. Gave great advice. Followed up with an email with product details. Then, when I ordered, it was all delivered in less than 24 hours. Perfect.

15 giugno 2026
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Risposta di Ultra LEDs

Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience from start to finish. We really appreciate you taking the time to share your feedback, and we look forward to helping you again in the future!

UltraLEDS.

Valutata 5 stelle su 5

First class service

First class service
I meant to order a 24v power supply
But in my haste to order I ordered the 12v by mistake
sent an email that evening to sort my mistake
next morning all sorted posted out same day
The Targa power unit works perfect
no heat from unit at all unlike others I've used
also a 5year warranty

15 maggio 2026
Non scritta su invito
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Risposta di Ultra LEDs

Thank you for your great review! We're so pleased we could help get your order corrected quickly and that everything was sorted without any hassle. We really appreciate your feedback and look forward to helping you again in the future!

UltraLEDS

Valutata 5 stelle su 5

Got some great advice from Jack re 12v…

Got some great advice from Jack re 12v LED drivers for some AR111 lights I’d recently bought for an extension. Very much appreciated!!

3 giugno 2026
Non scritta su invito
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Risposta di Ultra LEDs

Thank you for taking the time to leave us a review! We're delighted to hear that Jack was able to provide the advice you needed for your 12V LED drivers. We'll be sure to pass your kind words on to him. We really appreciate your feedback and hope your extension lighting looks fantastic! If you ever need any further advice, we're always happy to help.

UltraLEDS.

Valutata 5 stelle su 5

Good service and knowledgable staff

Meeting and chatting with Tom and him going through everything with us and even the integration into an existing smart light system.

21 maggio 2026
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Risposta di Ultra LEDs

Thank you for your kind review! We're so pleased to hear that Tom was able to help and take the time to talk you through everything, including integrating the lighting with your existing smart system. Providing knowledgeable advice and practical solutions is something we take great pride in. We'll be sure to pass your feedback on to Tom, and we look forward to helping you again in the future!


UltraLEDS.

Valutata 5 stelle su 5

Fast quick delivery

Fast quick delivery all the Led strips, Led tracks and Plaster in Downlights have been of good quality and looks great

7 maggio 2026
Non scritta su invito
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Risposta di Ultra LEDs

Thank you for your wonderful review! We're delighted to hear that your order arrived quickly and that you're pleased with the quality of the LED strips, LED tracks, and plaster-in downlights. It's even better to know they look great once installed! We really appreciate your feedback and look forward to helping with your next lighting project.

UltraLEDS.

Valutata 5 stelle su 5

awesome service

Called up needing goods next day, the where very helpful and sorted on a pre 9 for me ..... deffo be back for more.

13 maggio 2026
Non scritta su invito
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Risposta di Ultra LEDs

Thank you for your fantastic review! We're so pleased we could help get your order to you in time. Our team always does their best to accommodate urgent requests, so it's great to hear we were able to sort the pre-9 delivery for you. We really appreciate your support and look forward to welcoming you back for your next order!

UltraLEDS.

Valutata 5 stelle su 5

Great customer service

Cant not fault the customer service I got from Daniel Armstrong, we had numerous emails beck and for until he and myself was happy with the products I was buying. And very happy with the fast delivery I got. I wouldn’t hesitate too us this company to friends.

24 aprile 2026
Non scritta su invito
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Risposta di Ultra LEDs

Thank you so much for your wonderful review! We're delighted to hear about your positive experience with Daniel. He always goes the extra mile to make sure our customers have the right products, so it's great to know the advice and communication helped you feel confident in your purchase. We're also pleased your order arrived quickly. We really appreciate your recommendation and look forward to helping you again in the future!

UltraLEDS.

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