Ultraframe Recensioni 

115
•
TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

We have issues with our Livinroof installation and consulted Ultraframe for guidance on how to pursue our complaint to the installers. Nichol and Kai from their Home Owner Support team have been very... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

recently switched to dealing direct with Ultraframe, pleased to say the service has been A1, all quotes processed and returned within 24 hours (sometimes sooner) any additional info required has been... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Conservatory Finished in 2015. Box Gutter fitted along side wall. Lead Flashing fitted running into B/Gutter. We now have water stain and water running down interior wall in the area below gutter supp... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Just wanted to leave a quick note for Gary. We have used competitor products previously for tile effect roofs and have recently switched to UltraFrame and wow what a difference! The product and se... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Produttore

Scritti dall'azienda

The leader in the design and manufacture of conservatory roofing systems. To ensure we stay as one of the most trusted names in the industry, we not only test our products in our own laboratory and test facilities, we also use independent third-party accreditation and testing agencies, such as Wintech and the British Board of Agrément (BBA).


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

115 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(115)

22 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great company, great products

We have been buying our conservatory roofs from Ultraframe for over 15 years now and couldn't recommend them highly enough. Their range of products is impressive and they are always developing new ranges and looking to improve. Everything from their processing to the after sales team go the extra mile and are a joy to deal with. From Concept Windows & Conservatories

19 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Gary the installer was very helpful on…

Gary the installer was very helpful on time very specific and got us through a very different unique build, which we thank him for looking foward to the next.

23 novembre 2023
Non scritta su invito
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Risposta di Ultraframe

Thank you for taking the time to leave a review of your site support experience Louis. I'll make sure your feedback is passed onto Gary.

Valutata 5 stelle su 5

Gary ( site support )

Brilliant system. Fitter friendly. The site help Gary was brilliant. And made it fun.
Dave
Genesis windows derby ltd

14 dicembre 2023
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Risposta di Ultraframe

Thank you for taking the time to leave a review of your experience Dave. I'll make sure your feedback is passed onto Gary.

Valutata 5 stelle su 5

Provision of technical advice/support

I contacted Ultraframe to seek advice concerning a problem with my conservatory roof. David Bradley,
Technical Support Team Leader, responded quickly to my email and was very helpful, providing much needed reassurance.

13 dicembre 2023
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Risposta di Ultraframe

Thank you for taking the time to leave a review of your experience Arthur. I'll make sure your feedback is passed onto David.

Valutata 5 stelle su 5

Great prompt and professional service…

Great prompt and professional service as always from Craig Cartmell at Ultraframe.

7 dicembre 2023
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Risposta di Ultraframe

Thank you for taking the time to leave a review of your experience Brian. I'll make sure your feedback is passed onto Craig.

Valutata 5 stelle su 5

Great Service

We had an extension built by Ultraframe about 6 years ago with a Livinroof.

We had a leak for a period off and on and Mick and his colleague Vernon attended on a number of occasions eventually curing the problem. We have also had a number of minor faults which needed attention and these have been dealt with quickly and efficiently.

Overall we have been pleased with the warranty service. Mick and Vernon have always been pleasant and courteous and attended to matters promptly.

30 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Great all round experience with using…

Great all round experience with using Ultraframe for our extension. Thank you for Gary’s help with the build, looks fantastic and would def recommend due to the speed of build, quality of materials and the finished look. Thanks Ed and Ginge

2 ottobre 2023
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Risposta di Ultraframe

Thank you for taking the time to leave a review of your experience Ed. I'll make sure your feedback is passed onto Gary.

Valutata 5 stelle su 5

Great Service, always helpful

As a company that relies on lots of conservatory parts for repairs we regularly use Ultraframe and always receive prompt & helpful service and advice from Shannon and all staff at Ultraframe

23 novembre 2023
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Risposta di Ultraframe

Thank you for taking the time to leave a review of your experience Scott!

Valutata 5 stelle su 5

Ultraframe Conservatory Roof Structures.

I have a rectangular conservatory and orangery located at the rear of my bungalow in Rossendale that incorporate a glazed half hipped roof and a glazed hipped roof designed and fabricated by Ultraframe(UK) Ltd.

Unfortunately, during maintenance to the tiled roof of the bungalow, a metal object was accidentally dropped and significantly damaged one of the glazed roof panels on the adjacent conservatory.

I wish to register my gratitude to Ultraframe(UK) Ltd, and, in particular to Lucia Witcombe for speedily providing me with drawings illustrating the measured sizes of the glazing panels plus the manufacturer of the blue tinted glass to effectively repair the conservatory roof.

In addition, Lucia also provided me with similar drawings for the glazed panels associated with the orangery roof as an insurance in case of a similar occurrence with this structure.

It is both gratifying and reassuring to know that Ultraframe(UK) Ltd take customer care seriously.

Thank you,
David S.

15 novembre 2023
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Risposta di Ultraframe

Thank you for taking the time to leave a review of your experience David. I'm glad we could help with getting your roof repaired and I'll make sure your feedback is passed onto Lucia.

Valutata 5 stelle su 5

Excellent service from Ultraframe.

Excellent service from Ultraframe.
Several years ago we purchased a conservatory from Ultraframe which we have been very pleased with. Since then any issues we had have been dealt with quickly and efficiently by Mick Sharp. We would not hesitate to recommend this company.

18 settembre 2023
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Risposta di Ultraframe

Thank you for taking the time to leave a review of your experience Sue!

Valutata 5 stelle su 5

Wendland Roof Lantern supplied

Wendland Roof Lantern supplied for a flat roof. I think Ultraframe might have merged or bought them out.
Either way the product was of good quality. My specific experience was I required some replacement parts 1 year after supply and fitting and the company were happy to send out the bits on the house quickly which was much appreciated. Thank you to Chloe and the team there.

6 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent communication with Team…

Excellent communication with Team Leader David Bradley.
David answered my queries via email to a very high standard. Well please with the support I received.

6 novembre 2023
Non scritta su invito
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Risposta di Ultraframe

Thank you for taking the time to leave a review of your experience Michael!

Valutata 5 stelle su 5

Just installed the new hup system Gary…

Just installed the new hup system Gary from ultraframe came to help and show us how it went together and was friendly and helpful the product went together with ease would recommend thanks

3 ottobre 2023
Non scritta su invito
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Risposta di Ultraframe

Thank you for sharing your recent experience Adam, glad to hear your first hup! install went well! We'll make sure your feedback is also passed on to Gary.

Valutata 4 stelle su 5

Our first order.

Just received our first ordered roof from Ultraframe, unfortunately there were a few items missing from the picked packs including internal claddings x4 at over 3mtrs each so hard to miss. that said after dealing with Lucia Witcombe our Customer development manager and the customer care team, missing parts were dispatched and received next day to allow the installation to be completed on time, so well done ultraframe, (and Lucia)

9 ottobre 2023
Non scritta su invito
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Risposta di Ultraframe

Thank you for taking the time to leave a review of your recent experience Daniel, we'll make sure your positive feedback is passed on to Lucia and our customer care team.

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