Excellent customer service. I had a problem with some corner trims but Mike was very helpful and sorted it out so I could get the job completed.
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Had to place an order for My builder, wasn’t too sure what was looking for. The chat on WhatsApp was great. I managed to order the incorrect item. But the team spotted this and amended for me. Great... Leggi di più
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Really great service, I didnt know what I was doing, although I am a chippie by trade I havent done a lot of roofing, especially flat roof finishings etc, Mike sorted me out with all the right ki... Leggi di più
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Warm Deck Insulation Fixing for Plywood Deck – 90mm Insulation (Box 100) - plastic fixings arrived with no screws. they turned up 2 days later after we bought replacement ones and had already fixed t... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
UKFR Roofing & Insulation has developed we have expanded our range of construction materials and we now also specialise in Insulation, Green Roofs and more. We have also continued to grow our range of EPDM Rubber as well as GRP & Liquid Roofing. We are the leading supplier of Flat Roof Systems and accessories. With over 35 years of experience.
Informazioni di contatto
International House,, M2 3HZ, Manchester, Regno Unito
- 08000548324
- sales@ukflatroofing.com
- www.ukflatroofing.com
4,6
Eccellente
224 recensioni
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Lovely product delivery an issue
13 giugno 2020
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Risposta di UK Flat Roofing
Hi Tracey,
Apologies you had issues with the delivery. Unfortunately delivery taking a little longer than usual due to current situation with Covid-19.
Glad you have the products and are happy with them.
Please let me know if we can help in the future.
Very quick despatch and receipt of…excellent service
Very quick despatch and receipt of goods. Also followed up to check I had not over-ordered as they had a similar order that had been incorrect.
13 giugno 2020
Non scritta su invito
Risposta di UK Flat Roofing
Hi Simon,
Glad you've got the goods and it all went smoothly with the couriers.
Hope you manage to get the roof patched up.
I haven’t received my order yet
I haven’t received my order yet. I emailed Mike from Sales to ask where it is but have had no update as yet?
11 giugno 2020
Non scritta su invito
Risposta di UK Flat Roofing
Hi Jason,
Again my apologies on my original email not getting to you. Glad we are all resolved and that they've arrived today.
Have a good weekend and please let me know if you need anything else.
All the Best, Mike
Very helpful guys giving first class…
Very helpful guys giving first class advice. And next day delivery at a good price
Will use them for all my roofing needs from now on.
8 giugno 2020
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Unbelievable service in these trying…
Unbelievable service in these trying times! Thank you
5 giugno 2020
Non scritta su invito
Just a cracking service
Just a cracking service , order , 3 days later gear and invoice sorted .
The goods are always top quality also
2 giugno 2020
Non scritta su invito
Risposta di UK Flat Roofing
Thanks Garry,
Hope to work with you again soon.
Only 70cm usable tape should have been…
Only 70cm usable tape should have been 1 metre
2 giugno 2020
Non scritta su invito
Risposta di UK Flat Roofing
As per my email to you we will get this resolved. Apologies. My supplier and the warehouse team have been informed and they are also sorry. Unfortunately human error can happen.
Best Regards
Mike
2nd time I’ve used these guys
2nd time I’ve used these guys, Great product and fast delivery
24 maggio 2020
Non scritta su invito
Risposta di UK Flat Roofing
Glad to hear that the trims turned up quickly. Let us know how the roof looks at the end. Always good to see the finished product.
excellent…
Within an hour of my posting details of my complaint. UK flat had contacted me and are arranging to rectify the situation. Having been in business for almost fifty years. I know that any company can have hiccups especially at times like these. Its how you sort the problems that counts, not the fact that they happen.
I have no complaints about UKFR, there was a problem, they are sorting it, problem over. Good company, will have no hesitation in dealing with them again.
22 maggio 2020
Non scritta su invito
Risposta di UK Flat Roofing
Thanks Chris, again apologies for the error in quantity sent. Organised for Delivery Tuesday due to Monday being the Bank Holiday.
Have a good weekend.
Arrived on the 2nd day
Arrived on the 2nd day , product was exactly what I was looking for and good quality .
Would use the service again
22 maggio 2020
Non scritta su invito
Risposta di UK Flat Roofing
Thanks Graham,
Have a good weekend.
Good product
Initially after sales was poor - no returning of emails or phone calls regarding despatch update. 1-2 days quoted - nothing received. Given the current situation I would accept some shortcomings but this has been a difficult experience. However they arrived today I am pleased to say. Covid delayed but in time. Needless to say suppliers are reputation reliant on the couriers they use sometimes. Thanks for getting back to me Mike.
21 maggio 2020
Non scritta su invito
Risposta di UK Flat Roofing
Could you please check your emails as we have responded to this this morning after it was sent to us. I have also just sent another so please check spam folder etc.
The parcel is shipped via tuffnells direct from our supplier and they are normally very good, this is what we get charged ourselves so i can't do anything about the cost of that.
Please check Green Bins or any other place they could have been left as most delivery people are knocking and leaving parcels in safe places.
EPDM roofing kit
All material required supplied and of a quality belittling the cost.
21 maggio 2020
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Always the best price and delivered…
Always the best price and delivered next day, Mike is always very helpful.
Thanks!!
17 maggio 2020
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Delivered next day as promised
Delivered next day as promised. First class service
16 maggio 2020
Non scritta su invito
I was impressed
I was impressed. No deals in delivering the materials I ordered. I was kept well informed, which is always good.
15 maggio 2020
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Two out of Two boxes were ripped open…
Two out of Two boxes were ripped open when arrived
4 maggio 2020
Non scritta su invito
Risposta di UK Flat Roofing
Sorry that the boxes arrived ripped open. Unfortunately couriers sometimes make mistakes and damage boxes.
If you are missing any items from the boxes please let me know and I will get our suppliers to ship out somemore to you.
Best Regards
Mike
Ordered and delivered fast and…fast and efficient
Ordered and delivered fast and efficiently!
Brilliant service x
3 maggio 2020
Non scritta su invito
Excellent service
2 maggio 2020
Non scritta su invito
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