Excellent customer service. I had a problem with some corner trims but Mike was very helpful and sorted it out so I could get the job completed.
L'azienda ha risposto
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Had to place an order for My builder, wasn’t too sure what was looking for. The chat on WhatsApp was great. I managed to order the incorrect item. But the team spotted this and amended for me. Great... Leggi di più
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Really great service, I didnt know what I was doing, although I am a chippie by trade I havent done a lot of roofing, especially flat roof finishings etc, Mike sorted me out with all the right ki... Leggi di più
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Warm Deck Insulation Fixing for Plywood Deck – 90mm Insulation (Box 100) - plastic fixings arrived with no screws. they turned up 2 days later after we bought replacement ones and had already fixed t... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
UKFR Roofing & Insulation has developed we have expanded our range of construction materials and we now also specialise in Insulation, Green Roofs and more. We have also continued to grow our range of EPDM Rubber as well as GRP & Liquid Roofing. We are the leading supplier of Flat Roof Systems and accessories. With over 35 years of experience.
Informazioni di contatto
International House,, M2 3HZ, Manchester, Regno Unito
- 08000548324
- sales@ukflatroofing.com
- www.ukflatroofing.com
4,6
Eccellente
224 recensioni
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Decent price but some damage
Decent price, super quick delivery, only problem was some damage to the metal trims (all 5 that I bought). Was able to straighten them enough to use, not exactly perfect but won’t be visible anyway.
25 aprile 2020
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Covid 19 times .. superb turnaround
Even during C19 an outstanding response, delivery and service, right down to pallet delivery company. Mr Green Modular Sedum Roof installed and one happy husband. Would use again and happy to recommend.
25 aprile 2020
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Goods sent quickly despite the virus
Goods sent quickly despite the virus. Thank you
3 aprile 2020
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Placed my order took my money and then…
Placed my order took my money and then no contact at all not happy
1 aprile 2020
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Very fast and efficient.
29 marzo 2020
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Excellent service.
Excellent service.
Goods arrived safely and before 09.30 the following day.
Thank you.
28 marzo 2020
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Ring up before ordering.
Have products ‘available’ on the website which aren’t available. If products aren’t in stock regardless of the reasons this should be shown clearly on the website. Take your money then offer you an alternative which is £400+ more expensive. Take ages to refund money.
23 marzo 2020
Non scritta su invito
Risposta di UK Flat Roofing
Money refunded instantly, banks take there time unfortunately and can take 3 days. Nothing in my control.
There was a shortage due to a rush on them and supply issues from the USA due to the coronavirus. A bit of understanding is needed in this time of unpresidented conditions.
The alternative offer was all we had in stock.
Great Service
Great customer service during the difficult virus situation. Highly Recommended.
Thank you
23 marzo 2020
Non scritta su invito
Risposta di UK Flat Roofing
Thanks, we are glad we are able to help you out and apologies for the delay in you receiving your goods.
Please let us know if there is ever anything else we can help with.
Good quality and coverage of sedum in…
Good quality and coverage of sedum in the trays. Delivered and pre advised arrival as requested. Easy to lay. All round great and will be ordering again, thanks Mike
Matthew
Managedwild
15 marzo 2020
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Really impressed at prompt and helpful…
Really impressed at prompt and helpful replies too my initial queries, quick delivery and beautiful quality sedum delivered.
10 marzo 2020
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Excellent service
Excellent service, Mike was very helpful and quick to respond to my query
28 febbraio 2020
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Good quality and arrived on time
25 gennaio 2020
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My order
My order, placed before midday on a Friday, so qualified for next day delivery. Order value was only £9.50 but postage was £12.50, felt this was a bit steep but I wanted the stuff to fix my roof on Saturday. Company then got in touch as they wanted £32 to deliver on a Saturday. Outrageous, so complained and they just cancelled the order. Poor service, would have been nice if they honoured the order or at least promised to deliver it on Monday.
21 gennaio 2020
Non scritta su invito
Risposta di UK Flat Roofing
Hi Melfyn,
After you placed your order we were informed by you that you needed it Saturday. As Saturday is a special delivery with TNT we have to pass on the costs as it costs us the £30 plus vat for delivery.
The item you ordered is actually classed as dangerous so it's not cheap for delivery as it has to be handled by a specialist carrier such as TNT. It cannot be posted with someone like Royal Mail.
You then advised you didn't want to pay the extra and would be very disappointed as you needed to finish your job. We understood this to be a nessesety for Saturday and as we couldn't arrange for Saturday delivery due to extra payment needed we would best in Refunding you so you could arrange an alterative. We would have been more than happy to process for Monday if this had been explained to us as we refunded you several hours before the cut off time for delivery.
I am sorry that we might have miss understood your request but we wanted you to be able to get the materials for Saturday as explained to us was nessesety so we refuded you so you could sourse locally.
Best Regards
Mike
UK Flat Roofing
Seamless from enquiry
Seamless from enquiry, placing order to delivery. Good products. The shipping charges are on the high side though.
1 dicembre 2019
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Risposta di UK Flat Roofing
HI Raj,
Apologies for the high delivery costs, these are passed onto us by Tuffnels who we use as they are more relialbe than other couriers we have used.
Hope to deal with you again soon.
Risposta di UK Flat Roofing
Thanks Katie, Pleaseure dealing with you. Please let us know if you need anything else for your roof.
Very good service
27 novembre 2019
Non scritta su invito
Risposta di UK Flat Roofing
Thanks for your review Gary, we look forward to supplying you in the future.
Brilliant service from uk flat roofing…
Brilliant service from uk flat roofing goods recieved as said and on time, only minor drawback was no contact from courier with delivery slot. All in all i woulddefinitely recommend and will be using again
21 novembre 2019
Non scritta su invito
Risposta di UK Flat Roofing
Thankyou Ryan, look forward to working with you again! Please let us know if we can do anything else for you :)
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