Excellent customer service. I had a problem with some corner trims but Mike was very helpful and sorted it out so I could get the job completed.
L'azienda ha risposto
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Had to place an order for My builder, wasn’t too sure what was looking for. The chat on WhatsApp was great. I managed to order the incorrect item. But the team spotted this and amended for me. Great... Leggi di più
L'azienda ha risposto
Really great service, I didnt know what I was doing, although I am a chippie by trade I havent done a lot of roofing, especially flat roof finishings etc, Mike sorted me out with all the right ki... Leggi di più
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Warm Deck Insulation Fixing for Plywood Deck – 90mm Insulation (Box 100) - plastic fixings arrived with no screws. they turned up 2 days later after we bought replacement ones and had already fixed t... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
UKFR Roofing & Insulation has developed we have expanded our range of construction materials and we now also specialise in Insulation, Green Roofs and more. We have also continued to grow our range of EPDM Rubber as well as GRP & Liquid Roofing. We are the leading supplier of Flat Roof Systems and accessories. With over 35 years of experience.
Informazioni di contatto
International House,, M2 3HZ, Manchester, Regno Unito
- 08000548324
- sales@ukflatroofing.com
- www.ukflatroofing.com
4,6
Eccellente
224 recensioni
Non risultano inviti alla recensione recenti
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Refused to deliver to Northern Ireland
3 settembre 2021
Risposta di UK Flat Roofing
Its flammable goods which our couriers won't take. Sorry about that but you've been refunded straight away.
Excellent service
Ordering was straightforward and the prices are good too. Quick delivery.
13 agosto 2021
Very poor communication - avoid.
Ordered two 40m rolls of allutrix membrane. They did not have it in stock and with my permission swapped it for Elotene. However, they only sent me one roll (40m) when I needed two rolls. Sent two messages (one email and another via their website) and got No reply to my query. Had to order another roll of Elotene from another supplier. Caused a delay in my roofing project. Not happy with the very poor communication and will never use them again. They did refund the cost of one of the rolls as I paid for two rolls. When I ordered the two rolls of allutrix their website showed they had the items in stock.
10 agosto 2021
Non scritta su invito
Paid item did not arrive, very poor customer service
Did not get item paid for as there was an issue with details changing when placing an order online. Not possible to reach on the phone and they where not willing to call back. Have given them a chance to correct their mistake but they insisted straight away without investigating that the fault was not theirs.
Avoid.
9 agosto 2021
Non scritta su invito
Risposta di UK Flat Roofing
Sorry but we can't be held responsible for you getting your address incorrect.
You also gave the wrong contact number for the courier to call and they tried several times to deliver.
We offered you a re deliver but you would need to pay as you got your address wrong and phone number.
Sorry that it has to be this way but we get charged postage twice as its now back at the warehouse.
Great Product
Great Product, Great Service!
I contacted them via Chat, I was given initial advice then this was followed up by technical sales.
I was advised very clearly of the product I needed and importantly why.
I ordered from the link provided and the fixings for a "warm roof" arrived the next day.
My follow up technical questions were answered within two hours.
I cannot expect better service than this.
Thanks
Paul
8 agosto 2021
Lack of tracking info resulted in loss…
Lack of tracking info resulted in loss of a star. Great price, items arrived within given schedule. Easy ordering and payment.
3 agosto 2021
Great product and good quality
12 luglio 2021
Highly recommended
Highly recommended - UK Flat Roofing has been the best customer experience I've had throughout my build.
Mike was able to tell me (a self-builder) exactly what I needed for my green roof and saved me a significant amount of money through suggesting better suited products than my roofer had asked for.
8 luglio 2021
Non scritta su invito
Risposta di UK Flat Roofing
Thanks Matthew, It has been a pleasure working with you and we look forward to seeing the finished build!
Very quick service
Very quick service, delivered in the time frame promised. Not used the product yet though!
26 giugno 2021
Website
Website, Delivery and Price were spot on. No reply to techincal help emails but worked it all out for myself :)
16 giugno 2021
Really helpful
Really helpful, great website, easy to use and an excellent delivery service
15 giugno 2021
EPDM Test Piece
The sheet of EPDM arrived safely and we're just about to put it to the test.
Hopefully, we'll be placing a larger order in due course and we hope the service will be similarly good.
Kind regards
Richard
14 giugno 2021
Risposta di UK Flat Roofing
Hi Richard,
Excellent to hear you got your sheet of EPDM safely.
Please contact us when you need you next order and we look forward to working with you in the future.
Prompt seamless delivery
Prompt seamless delivery, all in good condition when arrived. unpacked and watered straightaway and good prompt recovery. a good looking product
10 giugno 2021
Risposta di UK Flat Roofing
Thanks for this! Glad your Sedum trays arrived quickly and that your all sorted.
Would be great to see the roof if you get chance to send over an image of it installed, always nice to see the finished product on the roof, Thanks!
Items arrived in good time and…
Items arrived in good time and condition, fixings were missing but quickly sent out when notified.
10 maggio 2021
Very happy
Had a very positive experience with this company. Product was good quality and reasonably priced. Delivery was quick and all arrived well packaged.
9 maggio 2021
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