Charles Trent Recensioni 252

Horrendous company to deal with. Caused nothing but stress.

Awful customer service, poor staff and frankly not worth the hassle.

Shocking how they can be in business.

Avoid this company like the plague, they sent me the wrong alloy on Monday and 3 days later after getting past all over the shop from them they still have yet to pick the parcel up. Complaint made to ebay and thankfully got my money back through PayPal, an absolute scam and avoid these at all costs!

Well I am so massively impressed by the speed and efficiency off this company ordered Friday 27th feb and it came 2nd off March perfect and the chap who delat with me to was very professional and polite and was a proper decent chap. Well done guys I am pleased and impressed

Website suggests they scrap cars, went through the online form process waiting for a call back. Ended up having to call them repeatedly and then to be told they don't take end of life vehicles. I was trying to use their (nearby) Rugby office, which I was then informed has nobody at it! Website information seems to be way off.

Con man. Sent out the wrong part after I give him the registration number and asked him to check if the part would fit. Then after it arrives he messages to say it’s the wrong part. Then I had to pay £58 to return it.

I don't like writing negative reviews, but I was deprived of my money and left with a faulty and useless item, and the seller mocked me when I called.

Please please please do not use this company. They sell fully gear boxes that aren’t complete. I have made several phone calls from November almost to the middle of January to try and resolve this issue. I was kindly offered £50 goodwill gesture back for a £300 gearbox. I have requested this £50 several times and now they are asking for a recall recording as they don’t have this. They also asked for a call recording when I’ve booked and placed an order with them to make sure the gearbox definitely fitted the car. This was a phone call made and confirmed by their staff which they have no recollection of please avoid all costs. I have tried to receive my call recordings from EE and this is not possible. The company is aware of this. This is why they ask for it because they know you can’t supply it. I still have a car that’s not on the road some three months later.

You can’t trust that company,they are completely liars. I bought a part for next day delivery,they promised I will receive my parts in the next day. But in the next day I was waiting all day,my mechanic was waiting all day,nothing arrived. I called the customer services and they said I will receive my parts in the next 3-4 days,but they charged me for next day delivery. Never ever gonna buy from them anymore

THEY JUST DO NOT CARE :) I believe this company has a MENTAL TRADITION OVER 4 generations and ...needs to go see some doctors ! . Orderd a specific tyre, described as WARRANTED AND UK COMPLIANT. Several days after they send a message : THAT tyre is no good , they send me a replacement. I said NO ! DO NOT SEND ME ANOTHER TYRE ! They still sent it. Naked with a shipping label on a piece of cling film. Of course, different specs , different all together. Started the burden of returning through ebay (another company going down the drains) . Charles Trent JUST DOES NOT COMMUNICATE ! They left me to struggle ! Ebay has generated a silly return label via Royal Mail . Had to wrap the tyre in cardboard, took it to P.O. , they declined as the label was only valid for up to 2 kg small parcels and the parcel TOO BIG for their office ! Back to ebay customer service ...from India , DAYS of being passed on "to another specialist" and promises that I do not have to do anything anymore. Baloney ! Eventually Charles Trent organizes return, for another day then I haev advised them , tyre is being picked up ...NO CONFIRMATION for me to prove ! Tyre now long gone / returned and delivered to seller , NO REFUND whatsoever , just dozens of spam...ish messages from Charles Tren "Your request (296499) has been received and is being reviewed by our support staff. We will get back to you as soon as possible. If your message is regarding compatibility of a part or colour code please make sure your REG or VIN is in the message to allow us to help you faster."

Very poor experience. Just can't get hold of anyone on the phone. I have been trying for 2 days now and have given up. They quoted me £2 for a 2013 Hyundai i20. 96000. £2.00 charge for bank payment. They are a waist of time. Go to your local breakers yard.

I needed a gearbox for a Micra and found a good selection on here. My garage had rung round local breakers and got a price of £325 but no kind of provenance or warranty.
Trent's had the vehicle VIN, age & mileage, plus they have various levels of warranty.
I would have given 5 stars but I paid for next day delivery to my garage's address at 14:20 on a Friday and put a note in the order message field to please arrange delivery on Monday but didn't receive any tracking communication mentioned during the order process and it wasn't delivered until mid afternoon on Tuesday, which meant further delays with the repair.
Having said all that, I'll be shopping on here again when the need arises and would recommend them. Just make sure you get the delivery updates to reduce complications down the line.

Bad experience with them on eBay!
Avoid this company! They don't answer to messages..i needed to ask eBay to step in to get my money back!

Really poor experience. Was given a price that included some scratches and average wear and tear. My car is in very good condition, bar some scratches on bumper. Surprise surprise! On collection the price was lowered. I had been warned that they were unscrupulous and it's true. And they haven't even paid me yet - adding insult to injury. Shame on them. I told them I would leave this negative review and it seemed not to bother them one bit, so here it is. Advice: go elsewhere.

Horrible experience with Charles Trent. HAD A 2017 Mini Countryman where it had issues and the car wasnt running. I got a price online and Charles Trent offered the best price. I was upfront and honest with Charles Trent I notified them that the car has done 160k and that it is a nonrunner the body work had some wear and tear on it so did the interior but it was acceptable for a vehicle thats done 160k. They never asked for photos and scheduled a collection from my local garage so I thought that was that. Came the collection day they come see the car and knock down the price £400 because the seats were dirty!!! Im sorry but I am scrapping my car for a reason....I wouldnt be scraping a brand new car would I? They also said there was a few scratches on the body work? Im not sure what they think is acceptable for a car thats done 160k and been sat at the garage for 6 months.

I feel like I’ve been robbed. Don’t waste your time with them their online quotes appear to be nothing more than a lure to secure your agreement before reducing the offer once they have your vehicle. Very poor experience. If they just asked for photos before quoting there fake online prices I would have probably never gone with them.

Iv learned my lesson the hard way and hope that I can be of some use for someone else to avoid this company when scrapping there car so they dont get stung like I did.

What a disappointment.

After spending about a month trying to get a doorlock assembly for a C3 Picasso, Trents was able to supply the correct part. Many on line sites claim to have the part you want and even display a photo of the part. You then find out they don't, and you are then waiting for a refund. If its on Trents website they do have the part available, and in my case it was delivered next day. I phoned the order in and they made sure it fitted my model.Thanks to Alfac and all at Trents.

I originally bought this and Chris who answered my call gave me the right advice to the correct fitting.

The amazing service upon finding the CD/Radio didn’t have all the serial number to get a new code.
Upon calling Mark Boyd sorted the returns out , collection done, acc credited, a month later I bought another CD/Radio, really good condition and all working.
5 Star company and product.

I spoke to Alistair on the phone on Thursday morning about ordering a gear box for a ford focus they sent me a quote that morning. I double checked the part number and called them back that afternoon and ordered it. It arrived Saturday morning well packaged and cared for.Gear box was fitted today with a new clutch and it works an absolute dream! Cannot thank alistair and Charles Trent enough for their excellent customer service and perfect working part! Very much appreciated and highly recommend using them! My beloved car is back on the road once again!

I was put in touch with this company via a 3rd party, with the intention of scrapping my car. After lots of back-and-forth, where I was completely honest about the car’s condition. I was told by a very rude man that they wouldn’t buy it because they wanted to resell it and couldn’t due to its condition.

At no point did I contact them for them to resell it, I assumed it would be scrapped. Had the car been in good enough condition, I would have sold it privately myself. Their attitude was rude, they implied I had wasted their time, and made me feel like I was at fault.

A complete waste of time!

Offered me more for my scrap car than my local dealer would. Very friendly office team who called to arrange collection date and the guy on the day of the collection was very friendly and helpful phoning before he arrived and helping fill in paperwork etc.
Money was in my bank the next day as I didn’t pay for the same day transfer.

Would highly recommend.

As usual very helpful, good quality second hand parts at a great price(transit mirrors and wing)