T J Hughes posted my item quickly to me, good tracking information and delivered when the courier said they where coming. However on doing some research on Pawhut products I am very disappointed to f... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Really happy with bed couches. The only downside was that only 5 of the 6 boxes were delivered as arranged. The missing box was delivered the next day, meaning I had to make arrangements for someone b... Leggi di più
It is ok, however, one of the trampoline legs seems 2nd hand. It is discoloured by rust, rust particles were present in the bottom of the bag it was in and it has scratches on. Also the black stoppe... Leggi di più
Order of 6 bar stools delivered in pairs over 3 days which struck me as very inefficient, however they did eventually arrive. Sadly one of the stools was damaged, this was dealt with promptly and wit... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Negozio di abbigliamento
- Negozio di generi vari
- Negozio di abbigliamento uomo
- Negozio di articoli da toeletta
Scritti dall'azienda
TJ Hughes has stores throughout the UK and also has a selection of products available to buy online at www.tjhughes.co.uk
TJ Hughes Department Stores upto 70% off RRP
Scritti dall'azienda
- Competitive Prices
- At TJ Hughes, we’re proud to offer products with up to 70% off the RRP. We display our prices on the website so you can see how much you’re saving clearly.
- Varied Range
- We’ve got a huge range of products available online and in store meaning you can shop for beauty, home ware, fashion and garden all in one place. With so much on offer, you may need some assistance choosing the right product for you – but we can help with that!
- Need Help?
- We have a dedicated Customer Service team ready to answer and help to resolve your queries. Whether you need help on what product is right for you, information on your delivery or have a Customer Service related question, our team is happy to help! and are available online/email contact@tjhughes.co.uk 8am-4:30pm Monday-Friday.
- Reviews
- We want to provide as much information as possible to our customers, which is why you may find the reviews important when choosing to shop with us. There’s real advice from real customers – both good and bad which we hope will help your shopping experience a little easier. A lot of our customers are helpful enough to share their experiences with us, so we can share them with you. Reviews are important to us all, so please feel free to share your experience should we send you an invitation to do so.
- Delivery
- We want your shopping experience to be stress free and enjoyable from start to finish – that’s why we’ve got lots of delivery options available to suit you. Our standard delivery service operates between 8am to 7pm Monday to Friday and we aim to deliver most items within 10 working days of an order being placed – we do ask you allow extra time over the Bank Holidays and for larger items. A full list of delivery options and charges can be found on our website.
Informazioni di contatto
2000 Vortex Court, Enterprise Way, L13 1FB, Liverpool, Regno Unito
- contact@tjhughes.co.uk
- www.tjhughes.co.uk
4,2
Molto buono
28K recensioni
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Death by a 1000 cuts
This shed is probably the most time consuming, fiddly, flimsy piece of rubbish out there.
But there are some positives.
I'm a good diyer and have plenty of experience and tools.
It took 2 of us 2 days to out it together.
You need 2 people as it is that flimsy, the structure holds itself together only when multiple sections are fitted.
The sheet metal is that thin, around 1mm, that you will cut yourself to shreds.
There is a pair of gloves, that would be tight on a doll, and if you could get your hands in them, you wouldn't be able to hold the 4mm nuts and bolts that hold it together.
I did read a review elsewhere where someone got rid of all the bolts and used a rivet gun.
Be prepared for blood and frustration.
The good bits. It arrived really quickly and now that it up, it looks decent. It is really cheap and you get what you pay for.
Just don't leave it anywhere that might experience a stiff breeze, or it'll be gone.
Would I buy it again...maybe, but I'd put it together with rivets.
8 giugno 2026
Risposta di Tjhughes
Denver ,
We appreciate you taking the time to share such a detailed and honest review of your experience with our shed.
We are truly sorry to hear about the significant challenges you faced during assembly, particularly regarding the time investment, the perceived flimsiness, and the issue with the thin sheet metal and provided gloves.
We understand how frustrating it must have been to encounter these difficulties, especially for someone with your DIY experience.
We are glad to hear that despite the challenges, the shed arrived quickly and that you find its appearance decent now that it's assembled.
Your feedback about the need for rivets and the shed's stability in windy conditions is invaluable to us.
We are constantly working to improve our products and the assembly experience, and your insights will be carefully considered as we review our design and component choices.
We are committed to ensuring our customers have a more positive experience in the future.
Warm regards
T J Hughes Customer Service Team
The delivery men was very rude because…
The delivery men was very rude because the open wardrobe didn't fit in my flat,I ordered a couple of weeks ago,they said they came all the way from Wales and no one else in the area has ordered anything,I can't understand why TJ Hughes would send delivery men out from Wales just to deliver a wardrobe,their attitude was disgusting,they didn't let me know that were going to be late either and they turned up later than the time they told me in the text message,I don't have a tape measure and was shocked at how rude they were,there is a TJ Hughes store in Maidstone so I don't know why they are sending delivery men out front Wales and I find it hard to believe that no one else in Thanet has ordered from the TJ Hughes website,it puts me off ordering from TJ Hughes,I have stuff going on in my life and I can't be doing with rude delivery men, I'm sure loads of people have ordered stuff that don't fit in their homes,if they don't like it they shouldn't be delivery men,their attitude was disgusting,not letting me know they were going to be late made me angry too,they should be sacked from their jobs with their attitude,they also lied on the receipt saying my order was cancelled saying I thought it was flat packed and saying I was going to attack,they were very rude to me and all I said was" I didn't know it wasn't going to fit",they should be sacked with that attitude and it's unprofessional to lie on a receipt about why the order was cancelled too
22 giugno 2026
Non scritta su invito
Risposta di Tjhughes
Sarah Body.,
We are truly sorry to hear about the extremely negative experience you had with our delivery service. The behavior you described from the delivery team is completely unacceptable and does not reflect the high standards we expect. We are very concerned to learn about the rudeness, the late arrival without notification, and especially the inaccurate and unprofessional comments written on the receipt. We are immediately investigating this incident thoroughly with our delivery partners to understand why this occurred and to prevent such situations from happening again. We appreciate you bringing this to our attention.
Risposta di Tjhughes
Elaine
We are so pleased to hear that your item was delivered on time and that it works great for you!
We appreciate your very positive feedback.
Kind regards
T J Hughes Customer Service Team
Quick delivery
Kept up to date regarding my order , delivered as stated, packaged well .
Would Oder again.
8 giugno 2026
Risposta di Tjhughes
Deborah ,
We're so pleased to hear that you were kept updated regarding your order and that it arrived as stated and well-packaged.
We appreciate your kind words and look forward to your next order!
Kind regards
T J Hughes Customer Service Team
Beautiful chair great value for money
Order was here within a few days courier was brilliant too all round great experience.
8 giugno 2026
Risposta di Tjhughes
MISS DALY,
We are so pleased to hear that your order arrived quickly and that you had such a positive experience with our courier.
Thank you for sharing your feedback!
Kind regards
T J Hughes Customer Service Team
didn’t get any delivery details for a…
didn’t get any delivery details for a shed ! luckily i had just finished and was at home but no tracking or no details of delivery
8 giugno 2026
Risposta di Tjhughes
Lee,
We appreciate you taking the time to share your experience.
Shipping notification email was sent to your email address 8th June.
This may have dropped into your spam/junk folder, if this was the case, please accept our apologies.
Kind regards
T J Hughes Customer Service Team
Excellent service.
I have to say customer service were excellent to deal with, much nicer than most so thank you T J Hughes
For making this problem I had easier to deal with .Mrs Pike
1 giugno 2026
Risposta di Tjhughes
Mary
We are so pleased to hear that our customer service team was able to assist you effectively and make your experience easier.
Your kind words mean a lot to us.
Kind regards
T J Hughes Customer Service Team
Risposta di Tjhughes
MRS DEAN,
We're delighted to hear that you experienced both a speedy delivery and found our pricing to be reasonable.
Thank you for your positive feedback!
Kind regards
T J Hughes Customer Service Team
The product arrived on time and was…
The product arrived on time and was perfect for what I wanted.
22 maggio 2026
Risposta di Tjhughes
Mrs Hall,
We're so glad to hear that your product arrived on time and was exactly what you were looking for!
Thank you for your wonderful feedback.
Kind regards
T J Hughes Customer Service Team
Excellent price and service
1 giugno 2026
Risposta di Tjhughes
Mehmet,
We truly appreciate you taking the time to share your positive feedback.
We are so pleased to hear that you found our pricing and service to be excellent.
Thank you for your kind words!
Kind regards
T J Hughes
Customer Service Team
The item was returned
The item was returned. Not white but a light grey. Very big round the bottom. Waiting for a refund. Maureen
4 giugno 2026
Risposta di Tjhughes
Mrs Sharples,
We're sorry the item wasn't as expected regarding colour and fit.
Once we received the return tracking details, we will be happy to process a refund.
Kind regards
T J Hughes Customer Service Team.
Ordered and delivered within 36 hours
Ordered and delivered within 36 hours, excellent service.
4 giugno 2026
Risposta di Tjhughes
Julie,
We're happy to hear about your excellent experience with our speedy delivery service.
Thank you for your kind words!
Kind regards
T J Hughes Customer Service Team
Risposta di Tjhughes
Alison Ward,
We're so glad your order arrived well and on time. Thank you!
Appalling company to deal with!!!!
Appalling company to deal with!!!!
Still Waiting two weeks after order for the table on my order (paid £50 for 2-3 day delivery)
Two different lots of chairs delivered so they don’t match!!!!
No fittings to put the chairs together and still waiting!!!
It was left up to me the chase the courier to see what had to missing order.
I have asked on two occasions for my complaint to be upgraded to an official complaint and I still haven’t had confirmation this has been done.
Thank goodness I paid on a credit card so I have section 75 protection,advise buyers to do the same.
You have been warned.
3 giugno 2026
Risposta di Tjhughes
Chris Love,
Thank you for sharing your experience. We are truly sorry to learn of the significant issues with your recent order, including the delivery delay, incorrect items, missing parts, and the difficulty in having your complaint escalated. We are actively investigating these concerns to prevent similar situations.
Risposta di Tjhughes
Veronica,
We're so glad you enjoyed our product.
We appreciate your positive feedback.
Kind regards
T J Hughes Customer Service Team.
Good price and fast delivery.
Good price after comparing elsewhere and fast delivery. Item was also well packaged.
2 giugno 2026
Risposta di Tjhughes
Paul,
We're happy to hear you found a good price and experienced fast delivery.
We appreciate your feedback on the packaging.
Kind regards
T J Hughes Customer Service Team
Absolutely awful company lies they tell…
Absolutely awful company lies they tell are unbelievable my partner as many times emailed with no response at all then only respond when when leave a bad review then try and make out they have responded lies and the product we brought is absolutely terrible would 1000% not recommend this company and will also be looking at reporting to trading standards
16 giugno 2026
Non scritta su invito
Risposta di Tjhughes
Jay,
We are truly sorry to hear about the issues you've experienced with our product and the difficulties reaching our customer service team. We understand your frustration and sincerely apologize for any miscommunication. We are committed to resolving this for you.
Risposta di Tjhughes
Viv,
We're glad you found our product sturdy.
Thank you for your positive feedback; it means a lot to us.
Kind regards
T J Hughes Customer Service Team
Risposta di Tjhughes
Chrissy,
We are glad your packages were delivered without problems.
Thank you!
Kind regards
T J Hughes Customer Service Team
Risposta di Tjhughes
Mustak Patel,
We are so glad to hear you received good service and your items arrived on time.
We appreciate your feedback!
Kind regards
T J Hughes
Customer Service Team
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