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Valutata 5 stelle su 5

The quality of everything I have purchased from Tilly has been excellent. I have been using wooden and bamboo cooking and serving utensils for around 50 years. Tilly's wooden utensils are the most f... Leggi di più

Valutata 5 stelle su 5

They were incredibly responsive and helped me with my issue immediately. And did it with grace. I can only say one thing, simply wonderful customer service! Thank you.

Valutata 5 stelle su 5

Working from home more often now as a result of the ongoing Covid uncertainty, I thought I'd spruce up my home office desk a bit. Purchased the classic desk mat and desk organizer and I love both of t... Leggi di più

Valutata 1 stelle su 5

Not an Australian Company. They maintain a PO box in Australia to mislead customers. > Australian Customers received an email for 'Memorial Day' 25th May to "honor the brave men and women who have se... Leggi di più

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Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

123 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 14% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(123)

33 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

This is the same identical set on Temu …

This is the same identical set on Temu for $13.98. I made the mistake of not reading the reviews before ordering, but the review about them being on Temu stuck out,so I researched and found the same set. I went as far as ordering the set from Temu. The same exact pictures and everything. Yes, they are the same. Not from Australia but China. So many scammers on this internet, Please research before buying.

2 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Teaque wood is perfect for wooden spoons!

I am familiar with teaque wood and I knew it to be quality wood. It's as beautiful as pictured and I enjoy having the different sizes in the mix to select from! Thank you Tilly Living. It also arrived in a timely manner right away.

12 aprile 2024
Non scritta su invito
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Risposta di Tilly Living

Thank you so much for your wonderful review! We're thrilled to hear that you appreciate the utensils! At Tilly Living, we strive to deliver not only quality products but also prompt service. We're glad your order arrived quickly. Thanks again for choosing us and for taking the time to share your experience!

Valutata 5 stelle su 5

The best customer service ever!!

The best customer service ever!!! I have not received my order, but I am confident it will be as expected.

27 febbraio 2024
Non scritta su invito
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Risposta di Tilly Living

Thank you for praising our customer service! We're glad your experience has been positive and appreciate your confidence in us. Rest assured, we're here to ensure your order meets your expectations. We're looking forward to your feedback once it arrives!

Valutata 2 stelle su 5

Mediocre

Mediocre at best. Basically all utensils are very undersized. Two spoons are nearly useless. And the slotted spoon is too small to do any meaningful cooking. The soup ladle is so small it takes 7 or 8 scoops just to get a decent sized bowl.

One good thing - they look good.

17 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Tilly Living is the Real Dealio!

I had my doubts about Tilly. It just seemed like one of the fraud sites that sold random stuff, but would never deliver if I ordered. Not only did they deliver, but the little LED lantern lights we purchased are freeking awesome and everything was shipped and delivered in a timely manner as promised. Would order from them again!

16 gennaio 2024
Non scritta su invito
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Risposta di Tilly Living

Thank you so much for sharing your positive experience with Tilly Living! We're thrilled to hear that your doubts were dispelled and that you're delighted with your LED lantern lights. It means a lot to us. We look forward to serving you again in the future. Thanks for choosing Tilly Living!

Best regards,
The Tilly Living Team

Valutata 1 stelle su 5

Cheap, Overpriced Crap

Items that arrived seemed to very cheap, so I Googled the Chinese brand to find they were the same brand offered on Temu, but for 10x the price.
Their website boasts a 100% satisfaction, but I was offered either a 50% refund or to pay to ship then to Australia. (No clue why, they clearly came direct from China.)
The wooden handled measuring spoons began to wear after one use and a light hand wash.
Do not give your money to this website that has nothing more than a really decent photographer.

5 gennaio 2024
Non scritta su invito
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Risposta di Tilly Living

Thank you for sharing your concerns. We want to clarify that our products are distinctively branded and we do not source from Temu. At Tilly Living, we prioritize high-quality materials and craftsmanship to ensure that our products meet our standards and your expectations. We understand the importance of customer satisfaction and strive to provide a transparent and fair service experience. We value your feedback and are here to help.

Valutata 5 stelle su 5

Highly recommended. Beautiful product

My utensils are beautiful. They arrived on time and the tracking kept me updated along the way.
These would be a special gift for any occasion.
I highly recommend them!

21 dicembre 2023
Non scritta su invito
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Risposta di Tilly Living

Thank you so much for the review! Always appreciate the time and so glad you are happy with your utensils! Happy holidays!

Valutata 1 stelle su 5

This is the worst place to buy anything…

This is the worst place to buy anything from. I tried to return some product to this company I couldn’t get a phone number or an email to return anything to them I been fighting g a return to this company for over 8 months. They got the product back from me a few days after I recieved mailed it back to them but the lied and said they never recieved it. Not happy with this company all they want is your money and nothing else

17 marzo 2023
Non scritta su invito
Valutata 3 stelle su 5

Disappointing delivery time

I have ordered a number of products from Tilly Living now and very happy with their design, quality and customer service where there was an issue.

I am though, very disappointed with the promotion of an Australian company having their orders shipped from overseas.

I am an advocate of supporting Aussie companies. I just expect shipment from within Australia and not having to wait 3 weeks for delivery after an order is placed.

I am hopeful after giving Tilly Living another try, my order arrives in time for the intended Christmas gift.

24 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

Great customer service. Had a problem with my soup ladle and they took care of it immediately. Love my set, looks beautiful on my counter, and great customer service too.

27 novembre 2023
Non scritta su invito
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Risposta di Tilly Living

Thank you so much for taking the time to leave us a review! It makes us so happy that you love your new kitchenware! Have an amazing holiday season!

Valutata 5 stelle su 5

Great buying experience!

Beautiful products, great customer service, great company. Their top priority is their customer's satisfaction. Thank you, Amber! Thank you, Tilly!

18 ottobre 2023
Non scritta su invito
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Risposta di Tilly Living

Thank you so much for taking the time to leave us a review! We really appreciate it and hope you enjoy your kitchenware for years to come!

Valutata 5 stelle su 5

Wooden spoons and utensils A-1

I ordered a set of the wooden spoons, spatula etc. They came securely wrapped. They are gorgeous. I use them often
They are beautifully made and I keep them on the counter in my new kitchen. And you can support another small business. Win win

4 agosto 2023
Non scritta su invito
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Risposta di Tilly Living

Hi Sally! Thank you so much for taking the time to share your positive experience with us. We're so happy to hear that you're pleased with your utensils! As a small business owner, we appreciate your support so much!

Valutata 5 stelle su 5

Pleased with wooden utensils from Tilly Living!

I was looking for wooden utensils and I found Tilly Living on line. I ordered two sets and they arrived in good time and in excellent condition.
I would again order from Tilly Living.

23 luglio 2022
Non scritta su invito
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Risposta di Tilly Living

Hi Nancy, Thank you so much for taking the time to share your positive experience. We're delighted to hear that you're pleased with your order! As a small business owner, we apprecaite your support so much!

Valutata 5 stelle su 5

Fantastic support

Tilly's customer support is fast, helpful, and wonderful. The company clearly cares about the whole customer experience. Across the multiple interactions I've had with the company, I've always felt well taken care of. Thank you, Tilly.

24 maggio 2023
Non scritta su invito

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