The most disappointing set of chopping boards. Scratch easily, slip and when I emailed they wouldn’t refund or exchange. What a shonky company.
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Top quality products, however shipping is extremely high ($20) and you need to spend over $200 for free delivery. When you’ve bought a small compost bin from them and a replacement filter is $13 and y... Leggi di più
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I recieved my pantry containers, they were full of grime, I had ordered the white lids & they were clearly full of grease from who knows where, When I emailed them with photos showing the grime even... Leggi di più
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Disgraceful customer service. I ordered 2 weeks ago as a Christmas gift and they have been messing me around ever since. Mine days ago they advised that my order was being prioritised and tonight they... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Say hello to our Byron Bay eco-store and shop our custom created stainless steel lunch boxes and bento lunch boxes. Browse our range reusable kitchen wrap and lids made from toxin-free silicone and grocery shop in style with our 100% organic cotton sho...
Informazioni di contatto
Australia
- www.seedsprout.com.au
2,3
Scarso
20 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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The most disappointing set of chopping…
The most disappointing set of chopping boards. Scratch easily, slip and when I emailed they wouldn’t refund or exchange. What a shonky company.
1 gennaio 2026
Non scritta su invito
Risposta di Seedsprout
Hi CL,
Thank you so much for sharing your experience. Our Wood Fibre Boards are made from natural wood fibres, so they can show knife marks with use, similar to traditional wooden boards. However, this should not affect their durability or functionality.
Depending on your benchtop, the non-porous surface designed for hygiene may feel a little more slippery than other boards, but placing a tea towel or paper towel underneath should help keep it stable.
If you are happy to share a few more details about your order, we would be glad to take a closer look and do our best to support you. You can reach us at hello@seedandsprout.com
Thank you again for your feedback.
Products not fit to use
I purchased a number of wategos containers which are advertised for pantry storage. Unfortunately they are not fit for purpose and I have found ants and pantry moths inside the containers. I contacted customer support and waited 6 weeks for them to tell me they weren’t going to offer any sort of remedy which is pretty disappointing
28 febbraio 2026
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Risposta di Seedsprout
Hi Denise! Thank you for taking the time to share your feedback.
As shared by some members of our community, it can help to place dry goods in the freezer for 24–48 hours before transferring them into pantry containers, as this may help eliminate any moth or ant eggs that could be present.
We hope this helps, and please feel free to message us if there’s anything else we can help with.
Great experience and product!
I ordered from Seed & Sprout and honestly had nothing but great costumer service when I emailed.
Very prompt professional responses.
The delivery was fast and with constant updates.
And finally my daughter’s present, the lunch box is amazing!
We actually really like it.
The quality is great, easy to use which is also great when she is only 5 almost 6. And let me add I love the compartments and little Tupperware!
I truly recommend this brand.
I am surprised with the negative reviews which did make me nervous when I read it after I had already placed my order.
Hopefully, with my review I can put others at ease.
24 febbraio 2026
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Risposta di Seedsprout
Hi Katya!
We’re so glad to hear that you and your daughter are loving the lunch box and that your experience with our customer service and delivery has been a positive one. Your kind words truly mean a lot to us.
We always aim to provide innovative, practical products that are kind to both people and the planet, along with the best possible customer experience, so it’s wonderful to hear this reflected in your experience.
Please feel free to reach out anytime if there’s anything we can assist you with.
They gave me a fake Aus post tracking…
They gave me a fake post tracking number for an $180 order that I never received back in June 2025….8 months later from their AI costumer service…
17 febbraio 2026
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Risposta di Seedsprout
Hi MG,
We’re so sorry to hear that you have not yet received your order, and we’d really like to look into this and get it sorted for you as quickly as possible.
Could you please email us at hello@seedandsprout.com with your order details so our team can investigate properly and assist you further?
Thank you for bringing this to our attention, and we look forward to helping you.
Awesome products (up to my 4th order)…
Awesome products (up to my 4th order) and slowly doing my whole kitchen. Chopping boards are so durable and go straight in my dishwasher. Glass containers are fantastic and all the silicone kitchen accessories are really high quality. Great brand and find.
13 febbraio 2026
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Risposta di Seedsprout
Hi James!
We love this, thank you so much. We’re so glad to hear you’ve chosen us for your kitchen makeover and that you’re enjoying the chopping boards, glass containers, and silicone accessories.
We can’t wait to bring out even more products you’re sure to love. Thanks again for your support.
Good products, delivery charge is a rip off
Top quality products, however shipping is extremely high ($20) and you need to spend over $200 for free delivery. When you’ve bought a small compost bin from them and a replacement filter is $13 and you get hit with a $20 delivery charge (which takes 4-6 days to dispatch!) it makes you have buyer regret. A real shame they’ve made purchasing their products so prohibitive, they state plasticless delivery, however other stores manage to do this for much less than $20 and far quicker.
13 febbraio 2026
Non scritta su invito
Risposta di Seedsprout
Hi Lizzie!
Thank you so much for your support and for sharing your feedback. We’re really glad to hear you’re loving the quality of the products.
At the moment, we offer a flat rate shipping fee, which is why many customers choose to bundle items together to get the most value. That said, we’re always exploring better options for smaller orders and truly appreciate you sharing your perspective.
We also apologise for the longer than usual dispatch times you experienced. We’re pleased to share that we’re now back to our usual 1 to 2 business day dispatch timeframe. As a small and growing business, your feedback helps us continue to improve.
Thank you again for your support, and please feel free to reach out if there’s anything we can assist you with.
Didnt get what I ordered so they…
Didnt get what I ordered so they offered me a $20 voucher to go towards another purchase lol. No thanks
16 gennaio 2026
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Risposta di Seedsprout
Hi LA,
We are really sorry to hear that you did not receive what you ordered. That is definitely not the experience we want for you.
If you are happy to share your order details with us, we would love to take another look and do our best to support you further. You can reach us anytime at hello@seedandsprout.com.
We are here to help and would really like to get this sorted for you.
Sceptical of this brand
Purchased the chopping board trio and after a couple of uses the boards started to scratch. The board is also very slippery and feels like you are chopping on glass, quite dangerous! Others have complained about the same issues. I left a review on their website but it has been removed. I’m a bit sceptical of the 5 star reviews that they have. I don’t think they are legitimate reviews.
27 giugno 2025
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Risposta di Seedsprout
Hi RB,
Thank you for taking the time to share your experience with our Wood Fibre Chopping Boards.
Our boards are made primarily from wood fibre and are designed to combine the natural characteristics of wood with a lightweight design for everyday kitchen use. As with traditional wooden boards, cut and knife marks can appear with use, and this is a normal characteristic of the material. They also feature a non porous surface for hygiene purposes.
Depending on the type of benchtop, some users may find the boards can move slightly, and placing a tea towel underneath can help provide additional grip and stability during use.
We want to reassure you that we value all customer feedback, as it helps us continue to improve.
Please feel free to reach out to us at hello@seedandsprout.com if there is anything we can assist you with further. We are here to help.
Disgraceful customer service
Disgraceful customer service. I ordered 2 weeks ago as a Christmas gift and they have been messing me around ever since. Mine days ago they advised that my order was being prioritised and tonight they advise that it hasn’t yet been shipped. I now have to go shopping on Christmas Eve. I would never order from this company again.
10 dicembre 2025
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Risposta di Seedsprout
Hi Debbie,
Thank you for your feedback, and we are really sorry for the longer than usual dispatch and delivery times you have experienced.
We had an exceptionally high volume of orders following our Black Friday and Boxing Day sale periods, which unfortunately led to delays in processing and shipping. We completely understand how frustrating this is, especially when your order was intended as a Christmas gift.
As a small but growing business, we are very grateful for your support and we are actively using feedback like yours to review and improve our processes so we can avoid delays like this in the future.
We truly hope we have the opportunity to make it up to you in a future order. If there is anything further we can assist you with, please feel free to reach out to us at hello@seedandsprout.com
.
Ordered a month ago and still nothing
Ordered a month ago and still nothing. courier indicated parcel was on its way for weeks, then said hasn’t left yet. Feels like a scam.
18 dicembre 2025
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Risposta di Seedsprout
Hi G,
Thank you for reaching out, and we are really sorry for the longer than usual dispatch and delivery time you have experienced.
We had an overwhelming number of orders during our Black Friday sale period, which did result in some delays with dispatch and courier processing.
We hope your order has arrived safely, but if you are still experiencing any issues or need further assistance, please feel free to contact us at hello@seedandsprout.com and our team will be happy to help.
Money making machine
I agree. Poor packaging and product arrived damaged and customer service hopeless. Obviously no local presence and just making money where they can.
13 novembre 2025
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Risposta di Seedsprout
Hi Kay,
Thank you for sharing your feedback, we really appreciate you taking the time.
We have shared this with our team for review, as feedback like yours is incredibly valuable in helping us continue to improve. We have also checked in with our team and are glad to hear this has since been resolved for you. Thank you for your patience and for working with us while we found the best outcome.
I recieved my pantry containers
I recieved my pantry containers, they were full of grime, I had ordered the white lids & they were clearly full of grease from who knows where, When I emailed them with photos showing the grime even after I tired scrubbing it off they said please try with soapy water & asked to close the ticket. Never again.
28 agosto 2025
Non scritta su invito
Risposta di Seedsprout
Hi Pamela,
Thank you so much for sharing your experience and for bringing this to our attention.
We have checked in with our team and are glad to hear that this has since been resolved for you. Thank you for your patience and for working with us while we found the best outcome.
We really appreciate your support.
Bad quality
Their approach means their products just break. All made from China, covered by a coveted Byron name
17 maggio 2025
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Risposta di Seedsprout
Hi Fokina,
Thank you for sharing your thoughts.
Our products are designed by our team here in Byron Bay, and we work closely with trusted manufacturing partners both locally and overseas who align with our values and standards. These partnerships are long standing and play an important role in maintaining the quality and integrity of our products.
We appreciate you taking the time to share your feedback.
They don't last, poor product
I bought their unbaking paper last year. After a few months of use, the silicone started to tear, and even though I washed it after each use, stains started to build up and I couldn't wash them off. It also started to make food taste a bit unpleasant. These started off well, but they do not last meaning they are a poor product and not value for money. I tried to leave a review on their website a while ago, but they never published it which indicates that their reviews are all bias and they clearly only publish the good ones. Disappointing.
1 dicembre 2022
Non scritta su invito
Risposta di Seedsprout
Hi Siri,
Thank you for taking the time to share your experience with us.
Our Unbaking Paper is designed to be a reusable alternative to disposable baking paper, made from food safe silicone for everyday baking and roasting.
For build up or lingering odours, some of our community have found that using a baking soda and vinegar paste, or placing the sheets in the oven for a short period can help refresh them.
We appreciate your feedback, as it helps us continue to improve both our products and overall experience.
If you would like any further support, please feel free to reach out to us at hello@seedandsprout.com
and our team will be happy to assist you.
Poor customer service.
Ordered sunset colour but got forest instead. The colour displayed incorrectly in my order. I contacted them immediately. Then they sent the product 1 month later with no response. A week after receiving product I get a response. Poor customer service be careful. Good products but if something goes wrong with them I wouldn’t trust them to care.
5 luglio 2023
Non scritta su invito
Risposta di Seedsprout
Hi Cherie,
Thank you for sharing your experience and feedback, it genuinely helps our small but growing team improve. Please feel free to email us at hello@seedandsprout.com if there is anything we can do to assist you further. We would be more than happy to help.
Excellent customer service
Great customer service! They were able to very quickly help me out. Would definitely recommend.
18 dicembre 2021
Non scritta su invito
Risposta di Seedsprout
Love this, Craig!
We always aim not just to provide practical, innovative, planet friendly products, but also a positive experience and lasting impression.
We really appreciate your support.
I bought the Unbaking paper
I bought the Unbaking paper, it is a fabulous product. I would highly recommend. I made some biscuits and they easily came off and so easy to clean. It will certainly save me buying more baking paper and it is better for the environment.
15 agosto 2021
Non scritta su invito
Risposta di Seedsprout
So glad you are loving them, Kris!
Our Unbaking Paper is definitely a game changer and we are so happy to hear it is working so well for you in the kitchen.
We really appreciate your support and recommendation.
Great quality, beautiful company
My go to company for all of my eco friendly essentials! I have ordered from Seed & sprout quite a few times and the quality of every product is immaculate! A beautiful Australian company to support, I will continue to make my plastic swaps through them. Amazing!
11 agosto 2021
Non scritta su invito
Risposta di Seedsprout
Thank you so much, Aesha!
Your support means so much to our small but growing team. We’re so glad to hear you are loving your eco friendly essentials and making your plastic swaps with us.
We really appreciate you being part of our community.
Great service
Purchased a variety of goods. Received within 1 week. Thanking you.
Have previously purchased face wash and exultant soaps. So soft and gentle.
Hair Shampoo and conditioner cakes and the perfume such a clean smell.
This time the hair brush,very gentle to use.
Silicone Baking sheets and lip balm etc.
Love, love love your products and the great service.
23 novembre 2020
Non scritta su invito
Risposta di Seedsprout
Just what we wanted to hear, Bronwen!
Thank you so much for sharing this, it means so much to our team. We are really glad you are loving the range and that everything has been a gentle and enjoyable experience for you to use.
We truly appreciate your support and kind words.
Great first experience
I pre-ordered an item and it took a while before it was shipped out. However, when the items became available, Seed & Sprout shipped it immediately and it arrived within 2 days without any excess wasteful packaging. Their items are beautiful and I love shopping here. Their customer service is also very responsive and helpful.
26 giugno 2020
Non scritta su invito
Risposta di Seedsprout
Love this! Thank you so much for your support, it truly means a lot to our team.
We do our best to minimise our carbon footprint, and plastic free packaging is a key part of that for us. We’ll continue working hard to design innovative, practical products for the home that are kind to our planet.
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