The Stem Recensioni 

336
•
TrustScore 4.5 su 5

4,5

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

An unexpected bouquet arrived today. Absolutely beautiful. Colours, choice of flowers and arrangement. Even the card was a very beautifully selected painted picture. They compare very favourabl... Leggi di più

Valutata 5 stelle su 5

I was hunting around for a nice present to send my son who just joined University of Edinburgh as a 1st year undergraduate and came across an offer via the Times Newspaper to send plants by post. The... Leggi di più

Valutata 5 stelle su 5

Super efficient customer service and delivery! I accidentally placed an order twice & they resolved the issue very quickly which was a relief! I’ve ordered plants from a few different sites before bu... Leggi di più

Valutata 1 stelle su 5

I ordered two plants from here and one arrived with soil waterlogged and over watered. I sent an email the following day from the delivery and initially James “the Founder” responded at 7:20am and as... Leggi di più

Dettagli dell'azienda

  1. Consegna fiori
  2. anche in
  3. Arredatore d'interni
  4. Mercato dei fiori
  5. Negozio di arredamenti per salotti
  6. Vivaio
  7. Vivaio e articoli per il giardino

Scritti dall'azienda

Ethically-driven online garden centre, hand-delivering #planthappiness. Members of @1percentftp 🌍. Tree planted for every order 🌴


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

336 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(336)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent purchase

Excellent purchase.
Plants arrived in good condition with helpful guidelines on how to look after them.
Very happy with quality and cost.
Will certainly be buying more plants from them again.

1 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

Three plants, affordable, great delivery, great quality plants

i ordered a snake plant, rubber plant, and a fiddle leaf fig. Price was great, very affordable. i was able to select a delivery date, got text messages with updates, they arrived at the specified day and time.

Plants are great, full of life, happy near my south facing window, the fig and rubber plants are already growing new leaves.

i likely will be buying more plants from the stem in the future

27 maggio 2022
Non scritta su invito
Valutata 4 stelle su 5

Nice plant now delivered

There were issues with the original delivery due to staffing shortages. However, they did then go above and beyond to get it sorted. The plant is very healthy and came with a kind note of apology because of the issues. Thank you!

23 maggio 2022
Non scritta su invito
Logo di The Stem

Risposta di The Stem

Hi Gavin,

We have sent you two emails. Please check your junk mail in case our messages have gone there.

We hope we can resolve this for you asap!

Thanks

Valutata 2 stelle su 5

I ordered four different plants and…

I ordered four different plants and they we’re all damaged in the post. My zz plant had out grown it’s pot by quite a lot and therefore the pot had miss shaped and the only way I could get the plant out was to cut the pot and make a mess of the plant. I contacted customer services and all they did was compensate for the one damaged plant.

2 maggio 2022
Non scritta su invito
Logo di The Stem

Risposta di The Stem

Hi James,

Sorry you were not 100% happy with your order. Your plants arrived with a little damage in the post, and we offered to send replacements for your ZZ plant and your Swiss Cheese or a voucher for £30.

You asked for multiple plants, which I asked you to clarify and then you requested a refund.

We refunded the Swiss Cheese Plant in full and you have kept all the plants, which should all recover from their journey!

If you would like to take up on of our other offers including replacing your plants please just let us know.

Best wishes,

The Stem

Valutata 5 stelle su 5

I ordered 2 Elephant Ear plants and was…

I ordered 2 Elephant Ear plants and was advised they would be delivered in the next 7-10 days but they came a bit earlier which was great and the plants are truly beautiful so healthy! The service was great and the fact the plants look so healthy I will be advising friends and family! Thankyou so much

1 maggio 2022
Non scritta su invito
Valutata 1 stelle su 5

Be carefull ordering from them

Be carefull ordering from them. When you go to pay looks like the cost does not include delivery, actually said 0 cost but then once I paid I was charged an additional £6. Only realised after I paid. Not happy. Not transparent

30 aprile 2022
Non scritta su invito
Logo di The Stem

Risposta di The Stem

Hi Mani, our delivery charges are very clear and transparent, including on our delivery page (thestem.co.uk/delivery), FAQ page, and during the checkout process where you can review your order including shipping costs prior to completing your purchase.

If you have any issues please email us at info@thestem.co.uk and we'll always do our best to sort any issue out for you!

Best wishes,

The Stem

Valutata 5 stelle su 5

First Rate service

I found the service to be first rate. My plant arrived precisely on time and in excellent condition. The Stem met all my requirements with no fuss and with great efficiency

26 aprile 2022
Non scritta su invito
Valutata 1 stelle su 5

Waited 10 days for delivery of a £55…

Waited 10 days for delivery of a £55 plant which arrived damaged.

22 aprile 2022
Non scritta su invito
Logo di The Stem

Risposta di The Stem

Hi Adam,

Thanks for your review. I can see you ordered your plant on the evening of 14th April and it was dispatched on the 20th (2 working days later, as it was the Easter weekend and ahead of our 3-5 day dispatch guidance).

We have been in discussion via Zendesk and we have asked for an image of the whole plant so we can assess its overall quality to let you know if we can provide a superior specimen for you.

If you get can get back to us then we hope we can resolve this for you!

Best wishes,

The Stem

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