The Stem Recensioni 

336
•
TrustScore 4.5 su 5

4,5

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

An unexpected bouquet arrived today. Absolutely beautiful. Colours, choice of flowers and arrangement. Even the card was a very beautifully selected painted picture. They compare very favourabl... Leggi di più

Valutata 5 stelle su 5

I was hunting around for a nice present to send my son who just joined University of Edinburgh as a 1st year undergraduate and came across an offer via the Times Newspaper to send plants by post. The... Leggi di più

Valutata 5 stelle su 5

Super efficient customer service and delivery! I accidentally placed an order twice & they resolved the issue very quickly which was a relief! I’ve ordered plants from a few different sites before bu... Leggi di più

Valutata 1 stelle su 5

I ordered two plants from here and one arrived with soil waterlogged and over watered. I sent an email the following day from the delivery and initially James “the Founder” responded at 7:20am and as... Leggi di più

Dettagli dell'azienda

  1. Consegna fiori
  2. anche in
  3. Arredatore d'interni
  4. Mercato dei fiori
  5. Negozio di arredamenti per salotti
  6. Vivaio
  7. Vivaio e articoli per il giardino

Scritti dall'azienda

Ethically-driven online garden centre, hand-delivering #planthappiness. Members of @1percentftp 🌍. Tree planted for every order 🌴


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

336 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(336)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent

Preserved eucalyptus stems arrived in perfect condition - they look and smell beautiful. Worth the price.

21 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Mega in every way.

My giant new houseplant arrived looking absolutely mega! Really handy lil vids on their website to help me keep her that way. Definitely will be filling my house full of Stem-goodies.

19 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Fantastic

Fantastic, well done 'The Stem', you got it spot on - perfect timing with delivery for Mothers Day, faultless - great price, kept up to date, great delivery and brilliant product - would highly recommend.

8 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

I absolutely love my new plants !

I absolutely love my new plants !!
Quick delivery, very clean, no boxes or cardboard to deal with afterwards. Thoughtful follow up emails with tips on how to look after your new friends :)
They bring life to my new flat and I couldn’t be happier with the service

7 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

5 stars

I am thrilled with my order - plants are stunning and quick and easy delivery, good prices. Will definitely order from The Stem again soon.

6 aprile 2022
Non scritta su invito
Valutata 1 stelle su 5

Would NOT Recommend

Would NOT Recommend. I read some of the reviews and I must say that I’m shocked about the good ones. Have I been the unlucky one? I ordered 2 plants, one of them is literally dry and dead, leaves look like they’ve been burned, the pot is cracked. The other one should have had 100 cm and it has 90 if I’m calculating the stick that’s holding the plant. From Friday, I sent emails after emails and no one bothered to respond. Very very dissapointed! I will post videos and photos to convince yourselves that this company is not trustable! Thank you. I should have ordered from Oxy Plants but thought to give these guys a chance. Now, they wouldn’t respond to my request for receiving my refund and returning their plants back. Cheap Service! Better pay more with Oxy and receive a fantastic service. What a shame!

6 aprile 2022
Non scritta su invito
Logo di The Stem

Risposta di The Stem

Hi Andreea,

You sent us an email on Saturday at 8pm, and I have got back to you this morning with a proposed solution. We are sorry for the slight delay, we have had some team members missing due to COVID so doing our best to get back to any queries as quickly as possible.

Best regards,

James

Valutata 5 stelle su 5

Amazing!!

I had a great experience with my recent purchase with The Stem. I spoke to Maddie quite a bit with a few of my concerns and she was always so helpful and responsive - I really really appreciated that! Also, not to forget - loved the plant as well. Coming back for more real soon :)

31 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Good service with prices that reflect quality

The Sanseiveira was amazing and exceeded my expectation. All the leaves were healthy, well grouped together and vertical. I have never seen such a plant on any shop
The Orchid, its leaves and roots were very good but for that price I was expecting three spikes/stakes as was published on your website. Photos will be updated on the website to reflect that.

Overall, extremely good service with prices that reflect quality!

31 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Great service, speedy arrival, great plant

The plant I ordered is lovingly called Mother-in-law's tongue. It is a beautiful tall, sharp leafed plant which arrived in great condition with the two planters I had ordered in a dusky pink colour. The plant is now gracing my guest bedroom, looking very stylish 😎
Great service, speedy arrival, great plant.

29 marzo 2022
Non scritta su invito
Valutata 1 stelle su 5

An updated review

This was a 5* review as previous interactions had been good and it led me to invest into The Stem via Crowdcube. Since then they have not had any communication with investors and not sent the investors the promised perks/rewards from their sizeable investment.

29 marzo 2022
Non scritta su invito
Logo di The Stem

Risposta di The Stem

Hi Justine,

I have searched for your name in our investor list, and nothing is coming up under 'Justine'.

We have communicated with investors several times and we sent out an email to everyone on Monday this week with a Typeform to fill in your details.

There is a chance that this could have gone to your junk mail. I can also not see any contact from 'Justine' to our invest@thestem.co.uk or info@thestem.co.uk email addresses.

We would love to get this resolved for you, so please do drop us an email and we will do!

Best,

James

Valutata 5 stelle su 5

Great plant and service

We were very pleased with the plant we ordered. It came well packaged and in good health. The person who received as a gift was very pleased with it.
Delivery was prompt and we were well informed about its progress.
I would have no reservation ordering again.

23 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent quality and service

It’s the 4th time that I order or get plants from the stem as gifts. They’ve always been super healthy and gorgeous. When I mistakenly bought the wrong size pot, it was replaced in no time and no hassles. Great friendly and efficient service.

23 marzo 2022
Non scritta su invito

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