The Stem Recensioni 

336
•
TrustScore 4.5 su 5

4,5

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

An unexpected bouquet arrived today. Absolutely beautiful. Colours, choice of flowers and arrangement. Even the card was a very beautifully selected painted picture. They compare very favourabl... Leggi di più

Valutata 5 stelle su 5

I was hunting around for a nice present to send my son who just joined University of Edinburgh as a 1st year undergraduate and came across an offer via the Times Newspaper to send plants by post. The... Leggi di più

Valutata 5 stelle su 5

Super efficient customer service and delivery! I accidentally placed an order twice & they resolved the issue very quickly which was a relief! I’ve ordered plants from a few different sites before bu... Leggi di più

Valutata 1 stelle su 5

I ordered two plants from here and one arrived with soil waterlogged and over watered. I sent an email the following day from the delivery and initially James “the Founder” responded at 7:20am and as... Leggi di più

Dettagli dell'azienda

  1. Consegna fiori
  2. anche in
  3. Arredatore d'interni
  4. Mercato dei fiori
  5. Negozio di arredamenti per salotti
  6. Vivaio
  7. Vivaio e articoli per il giardino

Scritti dall'azienda

Ethically-driven online garden centre, hand-delivering #planthappiness. Members of @1percentftp 🌍. Tree planted for every order 🌴


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

336 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(336)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Professional and helpful staff

Fab comms from James when I reached out regarding delivery to my house in West London, he bent over backwards to ensure I got the delivery as required. The plant looks even better than the photo suggested and delivery was prompt and professional. I will definitely be a repeat customer and I am happy to recommend this firm. Thanks.

15 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

The perfect plant place 🌿

Super efficient customer service and delivery! I accidentally placed an order twice & they resolved the issue very quickly which was a relief!
I’ve ordered plants from a few different sites before but the delivery from The Stem was a much more considerate way than the others! They wrap the plants in nice paper and string, which feels like a little gift! & they had bamboo sticks to prevent them from getting crushed during transit. Plants were well watered and healthy on arrival!

4 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Lovely!

Lovely company, lovely people, lovely concept! Ordered a couple of times now both for our office and for home and I'm so impressed. The plants have grown really well and look fab. Customer service is on point and the price point is competitive

28 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent service as usual

Excellent service as usual. I have brought a few plants from stem all a beautiful addition to my home. The plants are beautiful it just a little difficult for me to select the right plants for my home as it is quite warm even without the heat on. Plants that can survive the warm environment were hide to find. But stem plants are still alive so far only two died, footstool palm and yacca.

21 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

My flower fetish in full flow

Stem helped me increase my current indoor plant fetish I seem to be going through ;)
My 2 Areca Palms were massive and very full but what I was the most happy with was the hanging one I bought, it was a Pothos Golden advertised at 30cm length, it was atleast 1m in length which was just a massive bonus. Will defo buy again especially if you want to send me a massive discount code, its a fetish after all 😁

21 luglio 2022
Non scritta su invito
Valutata 2 stelle su 5

Plants arrived dry - customer service was patronising

Ordered four plants and they turned up bone dry with much of the soil having fallen out of the pots. Two were in good order but the other two weren't. I felt the response from the company was somewhat patronising, particularly as the person who responded hadn't read my initial email properly. They offered me a discount from future purchases and stated I could contact them again for a replacement in a couple of weeks if the health of the plants didn't improve. It's taken significant effort on my part to get the two damaged plants back in good health, although one is still shedding leaves and am not convinced it will last beyond the next few months. Giving 2 stars for the two good plants but overall I wouldn't recommend this company.

20 luglio 2022
Non scritta su invito
Logo di The Stem

Risposta di The Stem

Hi Kate,

We're very sorry that you were not 100% happy with your shopping experience.

We offered to either replace free of charge the two plants or offer a 50% voucher. If you would like to take us up on either of these offers please get back in touch :)

Best,

James

Valutata 5 stelle su 5

Beautiful plant pot

Beautiful plant pot! I bought the Tivoli pot earth and looks even nicer in the flesh. Really good value too for something that looks so expensive

14 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Beautiful plants!

I ordered 2 plants from The Stem (my first order) and I must say I’m very happy with both my plants. They came taller than I expected and in a very healthy condition (no dry leaves). The packaging was lovely too. I’m already looking to order more products from this company.

29 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent plant store

Bought the Areca palm, parlor palm and snake plant. They were very well packaged and delivered by DPD without any damage. I loved the little details of the printed brown paper covers, the breathing hole in the box for the plants and the twine strings on the plants to hold everything together. Will definitely be buying more plants.

22 giugno 2022
Non scritta su invito
Valutata 1 stelle su 5

Awful plants that die within weeks

13 giugno 2022
Non scritta su invito
Logo di The Stem

Risposta di The Stem

Hi Kayla,

We're really sorry that you were not happy with our service. You ordered plants from us over 9 months ago, and then got in touch to say your plants had died and asking us to refund them.

No attempt was made to contact us during this 9 month period. We offer a free ongoing plant care service, so if you need help all you need to do is contact us and we will help advise you on how to look after your plants.

We offer a 14 day refund period, that we can extend if customers get in touch during the initial period. However, 9 months is far too long outside of this for us to be able to offer a refund.

Best wishes,

James

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