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Valutata 1 stelle su 5

As promised another 1 star review ( should be zero) of this bunch of complete incompetents who cannot read or act upon emails. Yet another spam call from them today. Stay away from this company as in... Leggi di più

Valutata 1 stelle su 5

Sick of receiving regular automated calls and hang ups. Want our number removed from their calling list but impossible to speak to anyone

Valutata 5 stelle su 5

Great company and even better customer service. We've opened a small family business, our sales representative Declan H gave us an initial quote over the phone and met us in person a few days la... Leggi di più

Valutata 5 stelle su 5

Was contacted about setting up a new card terminal by Declan from the Redwood group. It was a simple application and arrived in a timely manor. He then stated the group offer other merchant services s... Leggi di più

Dettagli dell'azienda

  1. Provider di servizi per le telecomunicazioni

Scritti dall'azienda

The Redwood Group are Lancashire based company providing mobile and office phone systems, utilities, insurance solutions and merchant services.


Informazioni di contatto

2,9

Nella media

TrustScore 3 su 5

391 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,9

Tutte le recensioni

(391)

23 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Don’t Deal with Them !!!

Be warned of this company they miss sold us gas and electric in 2022 and we managed to stop the electric going through when we saw the prices were wrong but stuck in a fixed term gas contract paying double the going rate. They are crooks.

14 luglio 2023
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Risposta di Redwood Utilities

Good Morning Mr Warnes
I have tried to call you regarding this matter as I would like to have a look at what has happened here. This will be treated as a priority.
If you could kindly email me at fiona@theredwoodgroup.co.uk with the best contact number and time to call you, I will ensure that this will be fully investigated for you.

Kind Regards

Fiona - Call Centre Manager

Valutata 5 stelle su 5

5 star review from me

Well what can I say after about 30 different calls from different suppliers ripping me off this company and John mckendrie blew the rest out of the water. He's went above and beyond he's job by helping me and sorting my energy supply out what a nice fella. Gets a 5 star rating from me. Highly recommend to anyone

20 maggio 2024
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Risposta di Redwood Utilities

Hi Mark,

Thank you for your 5* review, it is very much appreciated. We will be sure to let John know

Regards

Redwood Utilities

Valutata 5 stelle su 5

Martin and arron where both very very…

Martin and arron where both very very helpful throughout the whole process and the rates on these machine are unbeatable. Great service

11 marzo 2024
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Risposta di Redwood Utilities

Thank you for your lovely review, we are so pleased you were happy with the service

Valutata 5 stelle su 5

Excellent service with great experience…

Excellent service with great experience what a great team, oli was so good with the follow and helped threw all the service

Highly recommend

29 febbraio 2024
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Risposta di Redwood Utilities

Thank you for your lovely review, we are pleased you were happy with the service, I'll pass your kind words onto Oli

Valutata 1 stelle su 5

After taking out a card reader with…

After taking out a card reader with this company and finding it unsuitable for me after about a week I called them to be passed on with let me get someone to call you. Didn’t happen. I have since managed to call and speak to someone to be told let me see what I can do and call you back. Again didn’t happen. 2-3 week later I called again to now be told that I would have to pay almost £200 to leave them now as it’s after 14 days. On top of this the £1 a month charge is now £16 a month. Not very transparent and feel robbed by this company. Well done. Money for nothing. A & S Travel
Reply to the redwood group. I had already spoke to world pay and they gave me the information needed. I was advised to speak to you but was so arrogantly told that world pay would take direction from you and you would not class being miss sold this machine as a valid reason so would have to pay anyway. The machine it self does what it’s supposed to but no where near what was sold to me on the phone. Also getting in touch within the 14 days saying this machine was unsuitable then bizarrely not being able to get back in touch until after the 14 days had passed is just a coincidence. Hmmm. As I said great work.

6 febbraio 2024
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Risposta di Redwood Utilities

Hi Ady, whilst we do understand that you expected a smaller machine, the appearance of the machine would not be something we would consider cancelling the agreement without charge for. It is a new model, and the functionality and performance of the machine is at a high standard and so as the performance is not affected, we would not cancel on this basis. You would need to speak to Worldpay regarding this as it is at their discretion whether they deem it a valid reason for free of charge cancellation.
Thanks

Valutata 5 stelle su 5

Service was excellent

Service was excellent, helped me find the best deal for my electricity and helped with all the information I needed, I would recommend theredwoodgroup to everyone

5 febbraio 2024
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Valutata 1 stelle su 5

Had a cold call from this company made…

Had a cold call from this company made me believe they supplied my late fathers building and set me up in a contract with Valda energy for a property that’s not in my name, they had the wrong business name wrong address and I’m in this contract for 3 years. No on will help on the phone or by email. £1200 taken from my account and my next bill 7 days later £1400 do not trust this company

15 gennaio 2024
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Risposta di Redwood Utilities

Good Afternoon Annabelle

Firstly, I would like to reach out to you and apologise for your frustration, and to also let you know that I have escalated this for you. We have tried to contact you via your mobile number several times but have not been able to reach you. Could you please let me know when the best time to call you will be so as to get this addressed for you. My email is fiona@the redwoodgroup.co.uk, if you could please drop me a time and date that works best for you, I will make this a priority and call you at your convenience. Our office closes at 3pm on Fridays but we are here Mon - Thurs from 8.00am until 4.00pm if that helps.

Thank you

Fiona

Valutata 5 stelle su 5

Lovely experience

Got call from Keighlie she was very friendly helped me sort out my Electric and got me a special offer on a new high end Card Machine. Cheers...

8 gennaio 2024
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Risposta di Redwood Utilities

Thank you for your lovely review Miah, I will pass your kind words on to Keighlie

Valutata 5 stelle su 5

Great Customer Service and Communication

Helped save a large amount on our energy, broadband and phone bills. This is huge for a small business like ourselves. Communication with the team was excellent, helping me understamd how much of a saving i would be making and throughly explaining what I would be getting for my money. Thank you.

30 novembre 2023
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Risposta di Redwood Utilities

Thanks for your lovely review David

Valutata 1 stelle su 5

DO NOT USE!!

I took out a card payment machine for my business in July of this year and was told it would cost me £14.75 per month as an offer that was on at the time. It was a lady who sold it to me but since taking out the machine the cost has been well over £30 per month and past 2 months has doubled to over £60. I am really not happy as I don’t take many card payments and have been completely miss sold by your company DO NOT USE EVER!!

21 dicembre 2023
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Risposta di Redwood Utilities

Hi Sarah, Thanks for providing the account details, I am keen to get this matter resolved asap for you however I'm struggling to contact you, please could you email me on jo@easi-pay.co.uk with the best time to contact you

Valutata 5 stelle su 5

Absolutely over the moon with this…

Absolutely over the moon with this company, they have helped with with my business broadband and mobile phones and saved me a fortune. Would highly recommend

5 dicembre 2023
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Risposta di Redwood Utilities

Thank you Josie, I'll pass your kind words onto Mark he will will be thrilled you are happy

Valutata 5 stelle su 5

Saving me money

Well this has been a great experience I was recommended by a friend to go with these guys
They have saved my company a small fortune and basically looked after my utility bills my broadband and my card machines
Great team of people all very helpful, just what's needed in this day and age instead of talking to robots I found the staff to be lovely and helped me tremendously

7 novembre 2023
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Risposta di Redwood Utilities

Many thanks for your lovely review, we are so pleased you were happy with the service

Valutata 5 stelle su 5

Great customer Service

Shout out to Jo
I loved your passion and enthusiasm throughout my technical issue that was delt with, your customer care approach is an asset to your company.
Thank you

15 novembre 2023
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Risposta di Redwood Utilities

Hi Mr Emmanueil,

We're happy to hear this! I will pass your feedback on to Jo.

Regards,

Leo

The Redwood Group

Valutata 5 stelle su 5

Good company, good deals.

The service was excellent. I spoke with a young lady called Isabella who was very helpful and couldn’t have done anything more. I have saved quite a bit by switching deals on Gas and Electric, meaning it’s likely I can go away towards the end of the year! 😁 highly recommend.

21 settembre 2023
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Valutata 5 stelle su 5

Definitely recommend!

Mark is my go to whenever our phones need sorting. He sorts everything out and is always cheerful and super helpful.

I definitely recommend The Redwood Group and Mark!

19 giugno 2023
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Valutata 5 stelle su 5

Great Knowledge

Very helpful and saved me money easy transition for my change over on my credit card machines would recommend!

29 maggio 2023
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