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Valutata 1 stelle su 5

As promised another 1 star review ( should be zero) of this bunch of complete incompetents who cannot read or act upon emails. Yet another spam call from them today. Stay away from this company as in... Leggi di più

Valutata 1 stelle su 5

Sick of receiving regular automated calls and hang ups. Want our number removed from their calling list but impossible to speak to anyone

Valutata 5 stelle su 5

Great company and even better customer service. We've opened a small family business, our sales representative Declan H gave us an initial quote over the phone and met us in person a few days la... Leggi di più

Valutata 5 stelle su 5

Was contacted about setting up a new card terminal by Declan from the Redwood group. It was a simple application and arrived in a timely manor. He then stated the group offer other merchant services s... Leggi di più

Dettagli dell'azienda

  1. Provider di servizi per le telecomunicazioni

Scritti dall'azienda

The Redwood Group are Lancashire based company providing mobile and office phone systems, utilities, insurance solutions and merchant services.


Informazioni di contatto

2,9

Nella media

TrustScore 3 su 5

391 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,9

Tutte le recensioni

(391)

23 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

AMAZING!

Super serivce! Mark has sorted me a few good deals now! He always picks up the phone and is there to help :)

21 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

I can’t believe I went back!

I can’t believe I went back!
EVERYONE!! Please stay away from this company.
I have been lied to again and owed a lot of money. Like the other comments say, they will be nice to you at the beginning but will then do anything they can to make as much money from you as possible.
I wasn’t offered the ‘best deal’ for my situation and I have recently been told, it was because I tried to take them to court before.
Go to a high street store and spend your money elsewhere.
DO NOT USE THIS COMPANY.

29 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Highly recommend!

The whole team have been amazing and so helpful. Card machines set up and delivered really quickly. Amazing service from Leo who has made sure everything was super easy for us. Highly recommend!

5 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent Company to deal with

Excellent service Becky walked me through the process and got me a great deal on a card reader and even saved me money on my mobile phone. Very happy customer here. 5 stars 10 out of 10 from me.

31 agosto 2022
Non scritta su invito
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Risposta di Redwood Utilities

Thank you Richard, The Redwood Group

Valutata 5 stelle su 5

Excellent service

Quick to respond to queries and always provide good advice. Managed to save me a considerable amounting my business phone contract

1 agosto 2022
Non scritta su invito
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Risposta di Redwood Utilities

Thank you Peter, The Redwood Group

Valutata 1 stelle su 5

Disgraceful company, do not use this company

If I could give less stars I would, STAY AWAY from this absolutely shocking company, they now owe me over £250 in reimbursements, they have total disregard for Information request under GDPR guidelines, and still failed to even respond to any emails, Mark has promised me the money owed to me on multiple occasions and still nothing. I originally put a post up which they called me to take down. DO NOT use this company!!!!! Update, I have never dealt with Tech house, my reimbursement email agreement is from yourselves, you reimbursed me a number of times and then stopped, no one has contacted me about this as you state

23 agosto 2022
Non scritta su invito
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Risposta di Redwood Utilities

Stephen, as we have discussed with you before this reimbursement was due from Techhouse and not ourselves. if you wish to discuss this again please dont hesitate to contact us. Thanks, The Redwood Group.

Valutata 5 stelle su 5

easy saving

Logan rung offering us to save money on our water bill, quick and easy saving. Logan was helpful and good to deal with.

23 maggio 2022
Non scritta su invito
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Risposta di Redwood Utilities

Thank you Josh, The Redwood Group

Valutata 5 stelle su 5

First class

You get what it says on the tin . Very helpful and they know what you want.

24 novembre 2021
Non scritta su invito
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Risposta di Redwood Utilities

Thank you!

Valutata 5 stelle su 5

Got my new card machine last week and I…

Got my new card machine last week and I can safely say it’s the best thing ever so easy to use.
Money in the bank next day used to wait 4 days ! Plus I can take it out to take payments on the road which is a plus.
Am going to get a second machine and still be saving money on my old one! Thanks for making the change easy and slick too with no pressure Doing it all for me

17 novembre 2021
Non scritta su invito
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Risposta di Redwood Utilities

Thank you

Valutata 5 stelle su 5

Very happy with this purchase!…

Very happy with this purchase although not so happy with the phone that’s just a familiarity issue. There’s quite a few people backing up The Redwood Group they always seem quite reasonable to me.

I squeezed them quite hard on the price and service and they responded which is all to the good. It’s an okay company to deal - they did good job I’ve got the phone to be in double quick time once I pressed the button.

1 novembre 2021
Non scritta su invito
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Risposta di Redwood Utilities

Thank you Nick!

Valutata 5 stelle su 5

Amazed

Just got my new terminal and absolutely astounded with the process. Made the whole thing so simple and explained every and any question I had. Couldn’t be happier

1 novembre 2021
Non scritta su invito
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Risposta di Redwood Utilities

Thank you Claire

Valutata 5 stelle su 5

Great service!

Mark contacted me near the end of my contract and negotiated a new, cheaper one. There was a delay getting the iPad to me so eventually they sent an upgraded one! Can’t fault them.

1 novembre 2021
Non scritta su invito
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Risposta di Redwood Utilities

Thank you Ann

Valutata 5 stelle su 5

The Redwood Group especially Debra…

The Redwood Group especially Debra Susan and Mark were marvelous when I needed help when taking over my hotel. Excellent advice, reassurance, and efficiency are three qualities which made me feel relieved especially as I was embarking into something completely new. Highly recommended.

30 ottobre 2021
Non scritta su invito
Valutata 1 stelle su 5

STAY AWAY

STAY AWAY! THIS COMPANY IS FULL ON CON PEOPLE.

I found another review that has not been removed by them so I would like to add on to that one as it is exactly what I went through, we both probably went through a lot worse with them but due to Freddie removing reviews the truth can’t always come out:

I have bet ripped off by this company lied to from the start & now trapped in a contract that I can’t afford to get out of, they refuse to take responsibility for their actions and lies. They even got their company bought out for a year and didn’t inform me so when I emailed a complaint it wasn’t resolved and still isn’t 3 half years on. Couldn’t trust them as far as I could throw them. Don’t use this company totally untrustworthy.

Down below is my added bit;

Sadly I am unable to write exactly what happened to me as Freddie has it removed everytime (the truth hurts). I used my savings to buy myself out of this contract as I wanted nothing more to do with them and changed my work mobile number as they would cold call me to remove the reviews I had written previously. They swap company names and buy eachother out all the time so you lose track of who you are dealing with (very smart). Please just avoid them, I would not waste my time writing this review if I did not want people to know the truth of what they are like. I have recordings of all our phone conversations so please trust pilot do not believe them as I have the proof.

Please if they call you hang up and block there number. Do not have anything to do with them.

29 ottobre 2021
Non scritta su invito

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