Recently dealt with Emma Jane and Ruth from the Ballymena branch. Could not speak highly enough of their service. Went over and above in every detail. Thanks would recommend you to anyone
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Just had a call with Nicky and before that with her colleague Pamela about a mortgage switch. Both were friendly, knowledgable and quick and easy to reach, which is invaluable as deals are changing so... Leggi di più
Great customer service.5☆ The girl Rachel could not have been more helpful or accommodating in explaining the different saving and cash ISA plans that were available to me. So much so that I open... Leggi di più
We had the pleasure of dealing with Rachel in the Derry branch for our mortgage as first time property buyers and we couldn’t recommend her more, especially for those who aren’t too familiar with th... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Progressive Building Society is Northern Ireland’s largest locally owned financial institution, employing almost 200 people across 11 locations. As a Society, Progressive is committed to delivering clear and easy to understand mortgage and savings products to new and existing Members, building a positive savings culture and enabling more people to realise their dream of home ownership.
Informazioni di contatto
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Nicola was great throughout the entire…
Nicola was great throughout the entire process, she made things extremely easy and fluent. Any queries were dealt with quickly and effectively. She was absolutely brilliant throughout.
I had a problem signing in to my online…
I had a problem signing in to my online account. I rang Progressive for assistance with this. Great customer support. Very clear precise help with a friendly agent. Problem solved. Thank you.
Maxine strain and Rachel were so…
Maxine strain and Rachel were so helpful in branch in Bangor with the Double Access Cash ISA
Chrissie
Big thank you to Progressive , Bangor
I recently had to deal with Progressive staff in Bangor while trying to conduct my role as executor following the death of a close family member. I found them to be wonderfully helpful and kind during our dealings with them. I required some documentation which I had in my mailbox the next morning. So efficient and understanding compared to other financial institutions. Well done Progressive !
Bangor Branch
Great staff, very friendly and knowledgeable always willing to help and give you whatever time is required.
Overall I would give the Bangor staff a 10/10
Excellent telephone support
The call was answered promptly and Dean had good knowledge, guiding me through the technical problem I had, staying on the phone until he was happy my problem was resolved. Very professional but still friendly so a good experience all round.
Dean was very helpful and guided me…
Dean was very helpful and guided me through every step until I was sorted.
Well informed personnel and very…
Well informed personnel and very friendly staff
Rachael and Maxine very helpful and…
Rachael and Maxine very helpful and pleasant in Bangor store with ISA account!
Great advice and communication from our…
Great advice and communication from our mortgage advisor, very supportive throughout self build mortgage process.
Excellent customer service
I visited the Progressive Building Society in Bangor and received exceptional customer service from Maxine. She was friendly, professional and genuinely interested in helping me. Maxine’s patience and guidance made my customer journey smooth and stress free
I was in the Bangor Branch Northern…
I was in the Bangor Branch Northern Ireland, I went in for a quick enquiry and cash withdraw and ended up getting some great advice from Dean Miller the man who worked there. He told me about new accounts etc and what’s best for me. He was very helpful, very friendly and also very professional but also on a personal level. I asked for a review card as a thank you to him for his great work
Abbeycentre Progressive is progressive in banking
The newly opened Abbeycentre branch is great. The staff are super friendly. Emma dealt with my friend, who is 90 and can't hear terribly well was excellent. Emma was professional in her approach and showed all the options available. Emma along with the other staff made us feel so welcome from when we arrived until we left. Excellent customer service.
Marine strain always go's the extra…
Marine strain always go's the extra mile for you such a lovely person to deal with
Great service today
Great service today with confident, knowledgeable and friendly staff. Everything was no bother to them and all very helpful.
Amazing service received from Amy in…
Amazing service received from Amy in the phone support team. She was friendly, supportive, and efficient, solving my query in just a few minutes. I would recommend Progressive Building Society for their focus on customer service
My problem was sorted quickly
The phone was answered promptly and I was greeted by an English speaking person. He sorted my problem very quickly and stayed on the line to make sure everything was OK. Five star service.
Dean
Dean, the Customer Support member who handled our call was friendly and helpful. He was reassuring and sorted the problem rapidly. Excellent service.
Questions about my Rainy saver
I spoke with a gentleman named Dean and he was very helpful and friendly and answered all my questions thoroughly.
Kind regards Helen
Dean is very professional and efficient, genuinely refreshing.
Dean is very professional with a really positive and engaging dialogue. It
Is evident that he wants to assist the customer and provide excellent service which is very refreshing. One call to query a few things and all sorted. A credit to Progressive and service excellence. Thank you.
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