Not customer centric Building Society My wife and I have been regular saver with Monmouthshire Building Society over several years but NO MORE. It seems unless you save with them through their new... Leggi di più
L'azienda ha risposto
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I transferred my matured ISA to a new ISA with Cathy Bone at the Queen Street, Cardiff Branch. All undertaken in an informative, efficient and friendly manner.
L'azienda ha risposto
After many months of the worst app experience of any financial institution, MBS finally seemed to have sorted the problems a few weeks ago, HOWEVER, in the last 24 hours I have had to delete and re... Leggi di più
L'azienda ha risposto
Have just downloaded the App and opened a Regular Savings Account at 6%. All done in less than 10 minutes. No errors, not problems, all smooth. I did notice some older reviews that were not favou... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We are a mutual building society run for the benefit of our members. We offer mortgages and savings products throughout Wales and England.
Informazioni di contatto
John Frost Square, NP20 1PX, Newport, Regno Unito
- membercontact@monbs.com
- monbs.com
3,2
Nella media
122 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Amazing customer service from Karen
Amazing customer service from Karen
21 luglio 2026
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Risposta di Monmouthshire Building Society
Thank you for taking the time to leave a review. We're pleased to hear that you had a good experience. We'll share your feedback with Karen.
Efficient and friendly staff
I transferred my matured ISA to a new ISA with Cathy Bone at the Queen Street, Cardiff Branch. All undertaken in an informative, efficient and friendly manner.
16 luglio 2026
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Risposta di Monmouthshire Building Society
Thank you for taking the time to leave a review. We’re so pleased to hear that you had a good experience at our Cardiff branch. We’ll share your feedback with Cathy.
Not customer centric Building Society.
Not customer centric Building Society
My wife and I have been regular saver with Monmouthshire Building Society over several years but NO MORE.
It seems unless you save with them through their new APP you can no longer open a savings account other than visiting a Branch. So, if you are elderly, live the other side of the country and do not wany to save via an App look elsewhere with one of their competitors who will welcome your business.
What a short sited Building Society.
2 luglio 2026
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Risposta di Monmouthshire Building Society
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with your recent experience and that our savings account opening process has not met your expectations.
We understand that not all customers wish to use digital services, and we appreciate that branch access may be difficult for some, particularly those who live further away or prefer more traditional banking methods. We recognise the importance of providing accessible options for all our members and value your comments regarding this.
We are aware that you have discussed your review with our Regional Team Manager today. If you require any further assistance, please do not hesitate to contact us.
Regular Saver 6%
Have just downloaded the App and opened a Regular Savings Account at 6%.
All done in less than 10 minutes.
No errors, not problems, all smooth.
I did notice some older reviews that were not favourable, but I guess the App is now much improved.
6% excellent rate.
Many Thanks
23 giugno 2026
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Risposta di Monmouthshire Building Society
Thank you for leaving such a positive review following opening a regular saver account through our app.
It’s great to hear that you found the process smooth and we’re glad that you didn’t experience any issues whilst opening your new account.
We’ll share your feedback with our app support team.
The app has turned to cr*p, again!
After many months of the worst app experience of any financial institution, MBS finally seemed to have sorted the problems a few weeks ago, HOWEVER, in the last 24 hours I have had to delete and reload the app six times.
Whatever the developers have done in the last few days, it hasn’t worked, all the old problems are back.
Can’t log in, have to reinstall app every time I want to check my account.
I will be so glad when my Regular Saver account matures in a couple of months, this is way more hassle than it’s worth.
2 giugno 2026
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Risposta di Monmouthshire Building Society
Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you are experiencing issues whilst trying to use our app and we apologise that you have had to delete and reinstall the app numerous times to check your account. We have shared your review with our app support team to make them aware of the issues that you are experiencing.
A colleague from our savings and customer contact team attempted to contact you to today to discuss the review and investigate the problem further.
If you would like to speak to one of our colleagues, please contact the team on 01633 844340 and someone will be happy to investigate these issues for you. Our opening hours are Monday, Tuesday, Thursday and Friday 9am-5pm and Wednesday 10am-5pm.
Had a prob transferring money and they…
Had a prob transferring money and they have been absolutely amazing here gone more than the extra mile when I started with the Monmouthshire I told them I was dyslexic and they have been amazing. I’d like to thank Vicky Derry Beth and Cathy amazing
11 maggio 2026
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Risposta di Monmouthshire Building Society
Thank you for taking the time to leave a review. We’re so pleased to hear that our colleagues have gone more than the extra mile to resolve your problem. We’ll share your thanks with the team.
Third attempt to open account successful!
Having failed twice before to open a regular savings account with MBS owing to issues with the app, this time I was successful. I now have a regular savings account with MBS. The App must have been extensively improved as applying and opening the account was straightforward. I only have 2 issues. No faster payment system looks to be in place. It takes a while for deposits to be registered and no OTP needed on this account.
9 maggio 2026
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Risposta di Monmouthshire Building Society
Thank you for taking the time to leave a review. We’re so pleased to hear that you have opened an account successfully through the app and we appreciate your patience whilst opening your new account.
Deposits into your account may take a little longer to show in comparison to other providers, due to being a building society, payments need to be sent through our bank before they show on customer’s accounts.
We’ll share your feedback, including the no OTP code required with our app support team. If you need any further assistance regarding your new account, please contact our Savings & Customer Contact team on 01633 844340. Our opening hours are Monday, Tuesday, Thursday and Friday 9am-5pm and Wednesday 10am-5pm.
Risposta di Monmouthshire Building Society
Thank you for taking the time to leave a review. We'll share your feedback with Karen.
I went into Monmouthshire BS Newport…
I went into Monmouthshire BS Newport branch as I happened to be passing at lunchtime. My passbooks were updated and they made time to xhange one of my accounts to a higher interest one there and then. Very impressed, especially by Muss, who did the work
1 maggio 2026
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Risposta di Monmouthshire Building Society
Thank you for taking the time to leave a review for the Newport branch. We’ll share your feedback with Muss.
Account not yet active 10 days after opening?
Not entirely sure what's happening at the moment. I opened a regular saver using the app on Friday 17th April which was fairly straight forward but it's now Monday 27th April and I still don't seem to be able to deposit money into the account. Tried logging in on a browser but it doesn't recognise either my User ID or account number so I'm assuming the account still isn't activated yet.
27 aprile 2026
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Risposta di Monmouthshire Building Society
Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you have experienced issues whilst trying to deposit money into your new account.
As our My Accounts service is separate from our mobile app, there will be different Unique ID’s for the app and My Accounts. If you wish to use our app and My Accounts, please complete the online registration form on our website.
If you need any assistance with this, our Savings and Customer Contact team will be happy to talk you through this and provide you with more information on how to deposit funds into your new account. The team can be reached on 01633 844340 and are open Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm.
Very slow deposit times
I opened an online regular saver issue 8 yesterday and downloaded the app, I originally transferred just £2 to see how responsive the app was, it’s useless my account is still showing as zero nearly 24 hours later, I won’t be transferring any more funds
12 aprile 2026
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Risposta di Monmouthshire Building Society
Thank you for taking the time to leave a review, as a Building Society, our electronic payments are initially received into our bank account before being uploaded to our customers' accounts.
This upload process takes place every day before we open for business at 9am, so if a payment is made over the weekend it will be paid in on the next working day. We want to assure you that even if there is a delay in seeing the payment, it has been credited to your account as of the date it reached our bank account. Rest assured; any interest will be calculated based on that date.
We're sorry for any inconvenience this has caused you and if we can assist you any further, please reach out to our Savings & Customer Contact line on 01633 844340. Our opening times are Monday, Tuesday, Thursday, Friday 9am – 5pm and Wednesday 10am – 5pm.
Always a very warm welcome
Always a very warm welcome. Angela has always been consistent in her very friendly manner and nothing is too much trouble! Very patient and helpful. Thank you to both Angela and Casey today who provided excellent customer service!
8 aprile 2026
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Risposta di Monmouthshire Building Society
Thank you for taking the time to leave a review. We'll share your feedback with Angela and Casey
Nice people but their IT is very bad
We have 2 joint accounts. the branch staff are lovely but their online service is awful. The login process fails repeatedly. It failed the first time on 05/06/2020 and I had to enter new security details. The same thing on 22/04/2022. On 20/06/25 it failed again leading to several telephone calls and callbacks wasting a lot of my time. In the end they got it to work with no changes to my login details. Failed login again 08/12/25, and then again today 28/03/2026 for the last time because I am not willing to go on like this and will be closing our accounts.
28 marzo 2026
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Risposta di Monmouthshire Building Society
Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you have encountered issues whilst trying to login to our online service.
We understand that you have since spoken to a member of our Savings and Customer Contact team who resolved your issue.
We would like to apologise for the inconvenience that these login issues have caused you. Your feedback will support the improvement of our digital services in the future.
If you require any further support with our online services, please contact our Savings and Customer Contact team.
Facilities available in branch rather…
Facilities available in branch rather than on line.
Staff very friendly and helpful.
23 marzo 2026
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Risposta di Monmouthshire Building Society
Thank you for taking the time to leave a review. We'll share your feedback with our branch colleagues.
Beth answered my questions very clearly…
Beth answered my questions very clearly and was extremely good at explaining my options.
She was very helpful.
Excellent 👌👍
23 marzo 2026
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Risposta di Monmouthshire Building Society
Thank you for leaving a review. We're so pleased to hear your positive feedback for Beth. We'll pass on your feedback.
Savings Review
Colleague was polite, friendly and professional. Patient allowing time for questions and knowlegeable, and checked my understanding regularly.
12 marzo 2026
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Risposta di Monmouthshire Building Society
Thank you for leaving a review, we're glad to hear you had a positive experience
The young lady (Beth) was very patient…
The young lady (Beth) was very patient with all my questions and opened my 2 savings accounts smoothly.
Sometimes it's best to deal locally with local people and this was one of these times🙂
9 marzo 2026
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Risposta di Monmouthshire Building Society
Thank you for leaving a review, we're glad that your accounts were opened smoothly. We will share your review with Beth
Beth from Newport. What an asset!
Beth from John Frost Square. What a lovely lovely lady who helped me so much in choosing the right account to open up with MBS. She went through my options in great detail and it was an absolute pleasure to deal with her. Hopefully if I ever have to come in again I will be dealt with by her. Such an asset to the company! Top marks Beth!
6 marzo 2026
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Risposta di Monmouthshire Building Society
Thank you for your kind review, we are glad you got the support you need. We will pass on this feedback to Beth
Brill visit
Popped into the Monmouthshire Building Society in Chepstow this afternoon, was greeted with a friendly welcome from Julie & Ellie. The reason behind my visit today, was to pop money into my Daughters child saver account. Julie was very professional, made a fuss of my little one, asked if they were having a nice time off school.
18 febbraio 2026
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Risposta di Monmouthshire Building Society
Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with our Branch colleagues
Friendly helpful staff always
17 febbraio 2026
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Risposta di Monmouthshire Building Society
Thank you for taking the time to leave a review. We'll share your feedback with our branch colleagues.
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