The Personal Agent Recensioni 

Becky Moore, who recently joined The Personal Agent lettings team in Epsom as the Property Manager, visited us at our rental on May 6th. Becky was very attentive, was keen to look into any issues with the flat and promptly organised a visit from The Personal Agent designated maintenance company.

Mark helped us buy our dream home. Throughout a stressful process, Mark was always on hand to answer questions and reassure us throughout the process. He was open and honest with us which we appreciated. Great service from Mark

Stephanie in the Epsom branch has been very kind and helpful to me.

I am navigating a tricky situation with a problematic tenant and Stephanie has been so helpful at every single step.

Becky has been amazing! From communication, to sorting issues extremely quickly!
Becky was respectful inspecting my home and the report back was quick!

what a friendly person Becky Moore was and asked for permission before doing anything, she is an asset to your company,

They have been supportive and responsive. Stephanie specifically has been really helpful and efficient. The only aspect I would raise is for the company to whet repair expenses more thoroughly for us to manage that cost better. Best

Becky Moore at the Epsom branch has been nothing but helpful and responsive at all times. We had a couple of small issues left for us by a previous tenant which she swiftly resolved as well as helping us out with some amendments that needed to be made. As mentioned, Becky is responsive, polite and has made our experience very positive. I would also like to Mention Ethan Haddon who helped us out throughout the viewing and agreement phases. He was very helpful, friendly and also very responsive (even to our countless questions!). Both members of staff are a joy to deal with and we're very grateful this has been our first experience of dealing with a letting agent.

Great service from day 1 to Completion! A special thank you to Sarah Goddard at Epsom. Couldn't do enough for us.

Recently dealt with the personal agent and Callum helped me massively - he was super great with his responses and made the whole process so smooth - couldn’t recommend them enough - thank you!

I recently worked with the property manager at this estate agency and had a very positive experience. Communication was clear and timely throughout, and any queries or concerns I had were addressed quickly and professionally. They were proactive in keeping me updated and handled issues efficiently, which made the whole process much smoother and less stressful.

I also appreciated their attention to detail and willingness to go the extra mile to ensure everything was handled properly. It’s clear they take pride in their work and genuinely care about providing a good service.

Overall, I would recommend them to anyone looking for a reliable and responsive property manager.

Much needed support from Stephanie at The Personal Agent on the first day of the New Rental Laws. Good advice that I needed. I would have made a costly mistake without the advice I was given. Thank you,

From first visiting the Agency to make enquiries, I felt Calum to be very friendly and charming. He was articulate and efficient in relaying information. He has since been very helpful with questions or queries I have had and has dealt with them in a professional manner.

Absolutely fabulous from the start and was kept updated with viewings and feedback. Like any house sale there were ups and downs but personal agent did an amazing job. Highly recommend.

Had the pleasure of speaking with Becky, she was so friendly and professional, and she made the whole process so much easier!

Callum has been helpful, easy to reach , and on the ball. Pretty much represents how the personal agent works , I’ve used them for the last 15 or so years . And hope to continue

It took us a while to find the right property to rent.
We were lucky to have had Callum as an agent who understood our needs.
Always courteous and outmost professional.
Thank you.

Natasha was brilliant in helping me find a new property. Great communication and knowledgeable member of staff. A real asset to the company.

Very prompt service from becky today at the personal agent epsom, chasing a managing agent late in the day on Friday afternoon,and coming back to me quickly, thank you, jayne Collins.

Sarah at Tadworth office is amazing! We were in a chain of 5 and she went above and beyond to organise the whole chain to get our completion! She made our experience buying a house through them so much easier than our own estate agents that we were selling with. Would definitely recommend using Personal agent especially if you have Sarah on your case. Thank you so much!

Just Appalling Service on Balance : where do I start? Initially positive , with Callum, although he failed to tell me the tenant was on Universal Credit . But he did outline the tenants dilemna, she had burnt down her house , was pregnant, with dog and toddler, landlord wanted her out before Xmas and she needed a place to stay until her house was being repaired and the insurance company would underwrite the rent. So I agreed a 6 month shorthold tenancy on a fully managed basis. All well, until I asked Becky a month later to get a quote to replace two fence panels, which she did. I agreed to it and asked her to action it. Paid the money, when I asked Becky to send me a picture of the fence work as I hadn’t had confirmation the work had been done her response was , oh well we don’t normally do that ! I then had to ask Callum to go round there a month later when he was taking new perspective tenants round to grab a photo of the new fence. He couldn’ see any. So I popped round to discover the work had not been done . Becky had not followed up with the supplier. Her response , oh we have been having problems with that supplier . You need to ask them for your money back ! But I had paid the Personal Agent. Bear in mind the tenant had a dog and was pregnant and the dog could have escaped into a main road behind the garden ! Or the toddler ! No concept of the gravity of this potential dangerous situation.