Excellent service and delivery. Delivery was tracked so I knew when to expect it and could alter delivery details. Parcel was well packed in recycled boxes and fantastic water soluble packaging which... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I wish I knew about the mystic wolf earlier. I have only ordered once and it took only a few days, the only option on delivery is tracked which I love. Also could not be more pleased with the products... Leggi di più
L'azienda ha risposto
It was my first time purchasing from The Mystic Wolf and it sure won’t be the last! I could feel the positive vibrations even before I opened my order! Crystals came perfectly wrapped and everything w... Leggi di più
L'azienda ha risposto
i am genuinely very happy with my experience with the mysticwolf team, i recieved my packaging within a very short period as i live in morocco ( a far country ofc). what i loved the most are the small... Leggi di più
Dettagli dell'azienda
- Negozio di rocce
- Erboristeria
- Medico che usa metodi di medicina olistica
- Fornitore di incenso
- Gioielleria
- Negozio di forniture per esoterismo
Scritti dall'azienda
Ethically Sourced Crystals & Sage. Spiritually Conscious store.
Informazioni di contatto
The Mystic Wolf, PO BOX 1432, EN19LT, Enfield, London, Regno Unito
- 0000000000
- customerservice@themysticwolf.com
- www.themysticwolf.com
Beautiful genuine crystals
Beautiful genuine crystals, very polite, caring and helpful when contacted for advise or questions. Packed well with care. All round great products and service :)
1 luglio 2021
the worst experience on buying on etsy
the worst experience on buying on etsy
never throughtout the years I've had such a bad experience with buying on etsy, and it happened to be from this company.
I ordered a few items back in february 1st... come march, I still didn't receive my order, I thought ok, with covid there must have been a delay, but we're still within europe (uk to italy) so that's too long of a wait and called for the order to be lost, so i wrote customer service.
As expected they blamed it on covid, and to my reply that it's anyway too long of a wait they just say "WAIT".
I didn't wait, and filed a claim through etsy, which I won and I was refunded.
I thought it was over.
Come the end of may around the 21, I receive a package on which I'm asked to pay taxes exceeding 20 eur (on a 68.77 eur declared value).
To my surprise it was their package.
I thought well, after 4 months I never expected this, I may as well keep them.
Little did I know of the stress I would be put through starting a few days later.
On etsy, I receive a message from this company, saying etsy had told them they made a mistake, that the package was now delivered and wanted me to ship the goods back.
I told 1st, if etsy had something to tell me, they could contact me directly, and 2nd that after what i was put through i would not have spent a penny more on shipping this back to the UK, with steep delivery prices and lots of paperwork.
Once again I thought it was solved but NO!
weeks later they write again intimating the goods are sent back and that they would pay the taxes I was charged and the delivery charges.
ABSURD!
Now really, instead of growing a pair and accepting a loss they want to pay extra not to accept the loss!
On a 68.77 eur value they were forced to refund, they gladly accept to pay and extra 22 eur + i estimate around 35 eur more to have this shipped back!
And they're torturing me psychologically... after 4 months wait, packages from china take less to deliver!
26 giugno 2021
Non scritta su invito
Risposta di The Mystic Wolf
Hi Lorenzo.
All this information you are providing needs to be correct. You sent us a message that the package had not arrived. Yes, we did tell you to be patient. We never said "wait" we sent you the active updates with the links and that it was because of customs assessing.
You told us that you believe the package was missing, and our team reassured you that it was not. The case was opened from you with Etsy even though we had mentioned all truths above. Before we could claim and communicate with our carrier for a package either missing or lost, the couriers would not accept the time frame due to their policies and delivery periods, it was not 4 months. Etsy has already removed your reviews and comments from our company's profile on their platform as the comments and resolution were not within the filed case or policy. We have followed all of their guidelines and policies to work with you, as this is something we must do as a listed seller. Like we said to you before, they informed us to communicate with you this way and keep an eye on your package as it was their mistake on proceeding with a full refund. We reached out to you, seeing it had been delivered. You have decided to decline all options after our staff has been kind and tried to address this matter on a gentle basis. Lorenzo, none of our messages or responses have ever tried to psychologically upset you.
If you have a problem with Etsy, you can reach out to them. However, they told us to handle the issue with ourselves as you purchased through our Etsy store.
Our team tried to reach out to you again as we had spoken with Etsy. We have even tried to offer rectifying the receipt of how much you paid in custom/taxes.
We wish you all the best.
The Mystic Wolf Directors
i am genuinely very happy with my…
i am genuinely very happy with my experience with the mysticwolf team, i recieved my packaging within a very short period as i live in morocco ( a far country ofc). what i loved the most are the small details, everything was wrapped and sent with so much love and care, i can feel it a lot (intuitive people fam) ! i also loved the products very much! and lets not forget the customer service , they were very nice and sweet and always replied to my emails right away . DEFINETLY BUYING MORE !!!<3 <3
4 giugno 2021
Non scritta su invito
I’m very pleased! 💚
Unfortunately because England is not anymore in EU the order needed over 2 weeks to arrive but I am very happy with my order and the products!
7 maggio 2021
Lovely crystals
Lovely , unusual crystals , well packed and delivered in reasonable time frame. Very pleased x
7 maggio 2021
Always good
Always good, ethical products.
Packed thoughtfully.
Good prices and selection.
Quick delivery.
6 maggio 2021
Risposta di The Mystic Wolf
Thank you Tash for this wonderful review. We try to consider everything as much as possible, the journey from mother earth, to us and to you is very important to us.
With much love & gratitude
Enter The Stargate Team
Risposta di The Mystic Wolf
Thank you so much for your review Alison! We are very grateful and pleased to hear the satisfaction.
Sending love & blessings,
Enter The Stargate Team
Love it.
I love The Mystic Wolf, and find myself making a purchase once a month if not more frequent. They have quick delivery, with stunning pieces - they are definitely a favourite of mine.
6 maggio 2021
Risposta di The Mystic Wolf
Thank you Sophie, we have noticed your loyalty with us for so long and we are grateful and blessed to have customers just like you. We hope you are enjoying the new energies and look forward to always welcoming you back =)
Much love & blessings,
Enter The Stargate Team
Fantastic customer service and…
Fantastic customer service and beautiful, ethically sourced crystals
6 maggio 2021
Risposta di The Mystic Wolf
Thank you so much for your review! We are very grateful for your honesty and we love supplying ethically sourced crystals, the energy exchange is so important to us.
Sending love & blessings,
Enter The Stargate Team
Never disappointed! 😊
I've bought all my crystals from Mystic Wolf and I've never been disappointed! Their crystals are of an amazing quality, their communication and updates are so useful and their service is outstanding. Definitely a happy customer 😊
30 aprile 2021
Non scritta su invito
Risposta di The Mystic Wolf
Thank you Maria, this is wonderful to hear and we are always striving to better each time =) Thank you for your honestly and we hope you are enjoying your crystal energy.
Much love & blessings,
Enter The Stargate Team x
On time and as described
26 aprile 2021
Risposta di The Mystic Wolf
Hey Dan! Thank you so much we are so pleased you was satisfied with our service! We hope to welcome you back soon =)
Blessings,
The Mystic Wolf Team
Fantastic quality will use this site in…
Fantastic quality will use this site in future , I wouldn't use the top search option to anyone reading Mystic Wolf would be my first choice now ...
26 aprile 2021
Risposta di The Mystic Wolf
Hey Lynsey! Thank you so much we are so pleased you are a customer of ours and the recommendation means a lot to us! We welcome back always =)
Blessings,
The Mystic Wolf Team
Risposta di The Mystic Wolf
Hey Amy! Thank you so much we are so pleased you was satisfied with your items =) We hope to welcome you back soon!
Blessings,
The Mystic Wolf Team
Love, will use again
Easy to shop. When order was taking long to get to me they sent an email to update me on why. Great packaging and all crystals were in one piece. I know it’s hard to find an online shop you trust to send you genuine crystals. Mystic wolf is deffs one of the amazing ones I will be buying from them again
9 aprile 2021
Non scritta su invito
Risposta di The Mystic Wolf
Hello Emily!
Thank you for such a wonderful review of our business. We will always keep up to this standard and we look forward to welcoming you back to our shop!
Much Love x
The Mystic Wolf Team
I love this company
I love this company , they are wonderful to deal with . The crystals I ordered are for Easter gifts , there was a message to say due to Covid 19 there could be a longer wait so I followed it up with Them and they made it happen. The products arrived really well protected and they are beautifully wrapped , I cannot wait to give them to my niece and mom, they will love them . Such great value for money and great customer service .
1 aprile 2021
Non scritta su invito
Risposta di The Mystic Wolf
Hello April!
Thank you for such a wonderful review of our business, we will always go out our way for our customers and so pleased you loved shopping with us! We welcome you anytime.
Much Love x
The Mystic Wolf Team
I ordered from the uk and the crystals…
I ordered from the uk and the crystals came within a week!! Very happy. The crystals are 100% authentic and I will be ordering again
13 febbraio 2021
Non scritta su invito
Risposta di The Mystic Wolf
Hello Rio!
Thank you for such a wonderful review of our business. We will always keep up to this standard of our crystals and always do check supply chain and ethics :) we welcome you back anytime.
Much Love x
The Mystic Wolf Team
Great products, good value for money and lovely service ❤️
I ordered a pendant, tumble stone, candles and dhoop cones and was really pleased with all of them. The pendant was lovely and set well in the fixture at the top, the candles all smell lovely and the dhoop cones smell great too and burn well. All of the items arrived carefully packed and with a lovely note about the sellers. Very happy with everything and have ordered again!
6 febbraio 2021
Non scritta su invito
Risposta di The Mystic Wolf
Hello BB!
Thank you for such a wonderful review of our business. We welcome you back always and we are super pleased to hear that the mix of items you received are what you was expecting.
Much Love x
The Mystic Wolf Team
Beautiful crystals
This was my first time ordering crystals and I have zero regrets. They are absolutely beautiful and of great quality. One of the crystals I received was the incorrect type but after a single email this was rectified and their customer service was extremely pleasant. I will definitely order again.
30 gennaio 2021
Non scritta su invito
Risposta di The Mystic Wolf
Hello Sheereen!
Thank you for such a wonderful review of our business. We will always keep up to fix any errors or mistakes we have made and we are pleased to have satisfied you with our customer service team, thank you and we welcome you back anytime :)
Much Love x
The Mystic Wolf Team
Lovely team and unique Crystals
It was my first time purchasing from The Mystic Wolf and it sure won’t be the last! I could feel the positive vibrations even before I opened my order! Crystals came perfectly wrapped and everything was as described! ( Every single stone and crystal is unique! ) I’m so happy with my order and it was such a nice experience thank you!
3 dicembre 2020
Non scritta su invito
Risposta di The Mystic Wolf
Hello Lelde D!
Thank you for such a wonderful review of our business. Energy is a big part of our company and we are so pleased you was happy with everything. We welcome you back anytime :)
Much Love x
The Mystic Wolf Team
Really good information displayed with…
Really good information displayed with crystal properties and history which was handy.
found some rare and unique supplies.
100% will be back for a top up. 10/10
25 ottobre 2020
Non scritta su invito
Risposta di The Mystic Wolf
Hello Marian!
Thank you for such a wonderful review of our business. Crystal information is super important to us and our sourcing so you know exactly where it has come from =) we welcome you back always.
Much Love x
The Mystic Wolf Team
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