TMW are my go-to for all my mortgage needs for my small rental portfolio. Daniel was particularly helpful recently when I applied for additional lending. He carefully talked me through all options and... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Lydia was brilliant with her explanations of what was going on while she navigated a Portfolio Mortgage request. Nothing was too much trouble. Lydia did in a morning what others have taken days to do.... Leggi di più
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I had an excellent experience with Stephanie Bartlett. She was professional, knowledgeable and patient throughout the mortgage process. Stephanie clearly explained the available options, answered all... Leggi di più
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Daniel Morris made the whole experience very easy. He took time and a lot of patience to explain my product options and the process in detail including time elements such as what would happen when a... Leggi di più
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Dettagli dell'azienda
Informazioni su The Mortgage Works
Scritti dall'azienda
The Mortgage Works is the buy to let lender of Nationwide Building Society.
Whether you’re looking to purchase a new property, want to remortgage or need to borrow more, we’ve got a range of products and specialist staff to support you with your mortgage.
We’ve been providing buy to let mortgages since 1988, so you can be sure your mortgage will be with one of the most experienced lenders in the business.
Informazioni di contatto
Pipers Way, SN38 1NW, Swindon, Regno Unito
- www.themortgageworks.co.uk
4,7
Eccellente
3K recensioni
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The staff was very professional and the…
The staff was very professional and the experience was very good
10 luglio 2026
Risposta di The Mortgage Works
We appreciate your kind words! We are delighted to hear that our staff's professionalism contributed to such a positive experience for you. Thank you for sharing your feedback.
I had to organise a mortgage redemption…
I had to organise a mortgage redemption statement at very short notice due to disorganisation on my solicitors side. TMW staff were polite, helpful and clear, and managed to get one issued within a couple of hours. Amazing customer service in all the time they've been my lender.
9 luglio 2026
Non scritta su invito
Risposta di The Mortgage Works
We're so happy to hear our team could assist you quickly with your mortgage redemption statement. We appreciate you sharing your positive experience with us!
Clear concise information
8 luglio 2026
Risposta di The Mortgage Works
We appreciate you sharing your positive experience!
I contacted and talked with someone who…
I contacted and talked with someone who was very knowledgeable and very helpful.
8 luglio 2026
Risposta di The Mortgage Works
We're so pleased to hear that the person you spoke with was knowledgeable and helpful. We appreciate you sharing your positive experience!
Gordon was knowledgeable,kind
Gordon was knowledgeable,kind, respectful and understood my needs and how to meet my requirements.
8 luglio 2026
Risposta di The Mortgage Works
We're delighted to hear that our team member was knowledgeable, kind, and understood your needs! Thank you for sharing your positive experience with us.
Really friendly and efficient
Really friendly, easy and really quick service many thanks to the assistant
6 luglio 2026
Risposta di The Mortgage Works
We're delighted to hear that you experienced such friendly, easy, and quick service. We truly appreciate you taking the time to share your positive feedback!
Excellent service
Tilly was very good to work with. She explained everything well and was very helpful & efficient.
1 luglio 2026
Risposta di The Mortgage Works
We're delighted to hear that our team member provided such a positive experience. It's wonderful to know that their explanations were clear and that you found them to be helpful and efficient.
Neil Jacob,
Neil Jacob,
Seriously impressive, quick, direct, keeps it simple and breath of fresh air to work with!
8 luglio 2026
Risposta di The Mortgage Works
We're so happy to hear that our straightforward approach and efficiency made a positive impression. We truly appreciate your kind words!
Beth was very helpful.
30 giugno 2026
Risposta di The Mortgage Works
We're so happy to hear that our team member provided such helpful assistance. We truly appreciate you sharing your positive experience with us.
Professional and friendly staff
Professional and friendly staff with a relatively straight forward process, however the process can be improved by letting the applicant know what information is required prior to the call with the Mortgage Works staff, especially when some of the information required goes back many years.
6 luglio 2026
Risposta di The Mortgage Works
We appreciate your feedback regarding our process. We understand that knowing what information is needed beforehand would greatly improve your experience, especially for historical data. We are actively reviewing our communication to ensure applicants are better prepared for calls.
I was pleasantly surprised by how…
I was pleasantly surprised by how seamless and dynamic the process was. Just stick to the guidelines and it becomes truly effortless. Highly recommended.
25 giugno 2026
Risposta di The Mortgage Works
We're so pleased to hear that you found the process seamless and dynamic! It's wonderful that following the guidelines made it truly effortless for you. Thank you for your high recommendation!
Risposta di The Mortgage Works
We are so pleased to hear you found our service to be perfect and professional. Thank you for your kind words!
Very good customer service and delivery
Very good customer service and delivery. Very knowledgeable and friendly staff. Richard Buttling was more than helpful to sort out our mortgage application and very efficiently.
3 luglio 2026
Risposta di The Mortgage Works
We're delighted to hear about your positive experience with our customer service and delivery. It's wonderful to know our staff were knowledgeable and friendly, and that your mortgage application was handled efficiently.
TMW over the phone
Ernesta handled our application very professionally, having phoned us exactly as arranged the day before by Ollie.
Both individuals were extremely helpful and knowledgeable. We were able to complete our business with little fuss and completely to our satisfaction.
1 luglio 2026
Risposta di The Mortgage Works
We're delighted to hear about your positive experience with our team. It's wonderful that our colleagues were professional, helpful, and knowledgeable, making the process smooth and satisfactory. Thank you for your kind words!
Excellent service from Cindy
After several unsuccessful attempts to switch my product due to poor support, I was close to remortgaging elsewhere. Thankfully, I spoke with Cindy, who was professional, efficient, and extremely helpful. She guided me through the website, explained everything clearly, and highlighted important details.
Cindy completely turned my experience around.
TMW would benefit from ensuring all representatives provide the same high standard of service.
26 giugno 2026
Non scritta su invito
Risposta di The Mortgage Works
We are so happy to hear that our colleague was able to provide such excellent support and completely turn your experience around. We appreciate you highlighting the positive impact they had. We are also taking your feedback about consistent service standards seriously as we continuously work to improve for all our customers.
The Mortgage Works outstanding service
Arranged a buy to let with The Mortgage Works. I have about 5 others with TMW. Appointment made within 24hrs. Paperwork to complete forwarded prior to appt to get ready for meeting. 45 mins appt. Mortgage agreed in principle. Surveyors appt and conveyancers contacted me within 48hrs.
1 luglio 2026
Risposta di The Mortgage Works
We're delighted to hear about your positive experience with our buy-to-let mortgage process. It's wonderful that we could arrange everything so efficiently for you, from the initial appointment to the swift contact from surveyors and conveyancers. We appreciate your continued trust in us.
Good service
Seamless process of booking the telephone appointment. A reminder sent which is good.
Enough time given for the appointment, no rushing.
24 giugno 2026
Risposta di The Mortgage Works
We're so pleased to hear that your telephone appointment booking was seamless and that the reminder was helpful. It's great to know you felt you had enough time and weren't rushed.
Very easy to deal with
Very easy to deal with. Neil Jacob’s handled my application and explained the process well.
A happy customer!
2 luglio 2026
Non scritta su invito
Risposta di The Mortgage Works
We're delighted to hear that our team member made the process easy and explained everything clearly. Thank you for sharing your positive experience!
Risposta di The Mortgage Works
We're delighted to hear that you are satisfied with our mortgage services. Thank you for sharing your positive feedback; we truly appreciate it.
Book Neil The Mortgage Broker
Neil the mortgage broker I had an appointment with was very helpful and explained things in a very easy manner. He gave me all the options and I chose the best mortgage for my needs. Would highly recommend.
29 giugno 2026
Risposta di The Mortgage Works
We're delighted to hear that your mortgage broker was helpful and explained everything clearly. It's wonderful that you were presented with all the options to choose the best mortgage for your needs.
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