There was a shipping snafu but Ella at Mave was relentless to make it right. I tracked the package and notified Mave of the problem. My email was quickly replied to and after a day or two my new keybo... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The directions are terrible on how to measure the wristband and cut it to fit. If you aren’t perfect the entire order is wasted. They will not sell you a band only to replace the band you mistakenly... Leggi di più
The product description said the "iPad Leather Portfolio Case" I was buying had an auto sleep/wake feature. It doesn't. Decided I wanted to use their "30-Days Hassle Free Returns" policy, only to find... Leggi di più
I bought the Swift 360 keyboard case for my iPad Pro (13). After a simple set up and bluetooth connection, the case works really well with a nice rotation functionality. It has a good, solid feel, a... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Founded in 2021, MaveMall has come a long way from its beginnings in a Home Office. When we first started out, our passion for bringing you fine products and such drove us to do intense research, quit our day job, and gave us the impetus to turn hard work and inspiration into to a booming online store. We now serve customers all over the world, and are thrilled to serve you!
Informazioni di contatto
71-75 Shelton Street, WC2H 9JQ, London, Regno Unito
- info@themavemall.com
- www.themavemall.com
3,0
Nella media
88 recensioni
Ha risposto al 12% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Long processing, fast shipping, great product
The processing of my order took over a week, I sent an email to customer support and they responded within the hour and were very nice and helpful. After that my package was shipped very fast and arrived within a few days. So maybe my order was "forgotten" or smth, but everything got cleared up quickly. The iPad case itself is also great, it's so helpful and I don't have any complaints about it!
13 gennaio 2025
I have not receive my order yet
I have not receive my order yet, and have not receive any update regarding my order.
30 dicembre 2024
Risposta di MaveMall
Hi Yvonne,
Thank you for your feedback, and we sincerely apologize for the delay and lack of communication regarding your order. We understand how frustrating it can be when expectations aren't met, and we truly appreciate your patience.
Upon reviewing your order, it shows that it was delivered within the estimated timeframe—although it did arrive 2 days later than originally anticipated. We always strive to ensure that our deliveries arrive on time, and we regret that this delay occurred.
We are actively working on improving our communication and order tracking systems to prevent this from happening in the future. If there’s anything further we can assist with, please don’t hesitate to reach out.
Thank you for being a valued customer!
Best regards,
I’m still waiting on my order which is…
I’m still waiting on my order which is crazy I can’t believe this scam of a site
4 gennaio 2025
Non scritta su invito
Risposta di MaveMall
Dear Jesus,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for any frustration caused by the delay in receiving your order.
After reviewing the details of your order, we see that it was successfully delivered within the estimated delivery timeframe. However, we understand that delays can be inconvenient, and we truly regret any confusion this may have caused.
We always strive to improve our service and ensure timely deliveries. If there's anything else we can do to assist you, or if you have further concerns, please don’t hesitate to reach out to our customer support team.
Thank you for your patience and understanding.
I requested express shipping to get it…
I requested express shipping to get it before christmas. I STILL dont have it. I asked for my money back for the express shipping portion because it wasnt here in the time window it said. I was told some bs about how 3 days of prep time is not included in the shipping time?????? No one ever does that and you should be honeat about that. And not to mention i was told they could give me the express shipping money in the form of store credit.... to force me to spens more money on the site where my christmas gift for my grandpa was ruined because it was also the gift from my grandma.... yeah really wanna spend more here after that. Not to mention i still dont have what i paid for.
25 dicembre 2024
Risposta di MaveMall
Dear Vance,
We sincerely apologize for the frustration you've experienced with your order. We understand how important timely delivery is, especially during the holiday season. Due to the significant backlog with USPS over the holidays, there were delays beyond our control that affected delivery times. We deeply regret that your order did not arrive within the promised timeframe.
We also apologize for any confusion regarding the processing time and our policy on express shipping. Our team is working to ensure that our shipping information is clearer moving forward. We value your feedback and are committed to improving your experience.
As for the express shipping refund, we understand your disappointment, and we’re sorry that our offer of store credit didn’t meet your expectations. We never want to make you feel forced into another purchase.
We hope you'll consider giving us another chance to serve you in the future. If you have any other concerns or questions, please feel free to reach out directly, and we’ll do our best to make things right.
Thank you for your understanding.
I purchased a keyboard for my ipad 2021…
I purchased a keyboard for my ipad 2021 on November 28th in Mississippi. It is now January 3rd and I still don't have my product. They don't have a phone where you can call. They answered about 3 of my emails stating that I would receive my product, but I never did. They don't want to refund me my money. Lesson Learned. I will never buy from these theives ever again!
28 novembre 2024
Non scritta su invito
Risposta di MaveMall
Dear TB,
Thank you for your feedback. We're sorry to hear that you had trouble locating your order. According to the tracking information, your item was successfully delivered within the stated shipping timeframe. We always strive to ensure timely delivery, and we encourage you to double-check with any neighbors or household members who may have received it on your behalf.
If you still cannot locate the package, please reach out to our customer support team so we can further assist you and investigate the situation.
Best regards,
I have not received my purchase
I have not received my purchase, yet. Your customer service communication is very poor and I prefer NOT to express my frustration any further.
18 dicembre 2024
Risposta di MaveMall
Dear Cynthia,
Thank you for your feedback. We want to assure you that we’ve responded to every email you’ve sent regarding your order. According to our records, the tracking information confirms that your order was successfully delivered.
If you have any further questions or concerns, please don’t hesitate to reach out. We're here to assist you.
Kind regards,
I can recommend buying with Mave.
The shipping took long but the service is very good. I like the ipad cover with keyboard.
30 novembre 2024
Great customer service!
Customer service was very responsive to my concern and resolved it efficiently.
Thanks again!
13 dicembre 2024
Non scritta su invito
Shipping time takes forever
21 novembre 2024
Risposta di MaveMall
Dear John,
Thank you for your feedback. We’re sorry that shipping took longer than the estimated timeframe. During the holiday season, which began after mid-December, USPS experienced a significant backlog due to the high volume of deliveries, leading to delays across many shipments. We understand how frustrating delays can be, and we're actively working with our shipping partners to improve the speed and reliability of our deliveries.
We truly appreciate your understanding and patience, and we hope to serve you better in the future.
The product is awesome i really love it
The product is awesome i really love it. Delivery got late because of canada post strike but watch case is awesome worth the price
20 novembre 2024
Great customer service
Great customer service. Contacted me within a day and resolved my issue asap.
25 novembre 2024
Non scritta su invito
It never came😐
8 novembre 2024
Risposta di MaveMall
Dear Kassandra,
We’re sorry to hear about your frustration. Upon reviewing the USPS tracking, it shows that your order was successfully delivered on November 29, 2024. If there was any confusion or delay in receiving your package, we understand how disappointing that can be. We appreciate your feedback and will continue working to improve our delivery processes.
Impractical case and unhelpful customer care
The iPad Pro Magnetic Folio case was very flimsy and impractical. The detachable case seems heavier than the outer Origami case which makes it difficult to use.
I contacted Mave to raise this issue but the outcome was not helpful. If I knew I would have to pay a returned postage fee and also a restocking fee I would not have bothered to buy from Mave. Very disappointed!
23 ottobre 2024
Risposta di MaveMall
Dear Mr. Banga,
Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience with our iPad Pro Magnetic Folio Case didn’t meet your expectations.
After reviewing our communication, we noticed that our support team had asked for additional details, such as photos or a video, to better understand the issues you raised with the case. However, you mentioned that you didn’t have time to provide this information. Without these details, it became challenging for us to assess the situation fully and address your concerns to the best of our ability.
Regarding the return postage and restocking fees, our team did mention in the same email that your case would be reviewed and that alternative solutions might be provided based on the information available. We strive to be fair and accommodating, and we did our best to offer you a resolution within the scope of our policies.
We regret that despite our efforts, we weren’t able to meet your expectations. Your feedback is important to us, and we will continue to work on improving our products and processes. Should you have any further questions or if there’s anything else we can do to assist you, please don’t hesitate to contact us.
Thank you for giving us the opportunity to address your concerns.
Kind regards,
Love it, but…
The product is absolutely amazing. However it came with some scratches and spots with chipped paint.
30 ottobre 2024
Very good product and price !
18 ottobre 2024
Risposta di MaveMall
Hi Dave,
We’re very sorry for the delay you're experiencing. Your order is on its way, and we’re actively monitoring it to ensure it reaches you as soon as possible. Unfortunately, there was a disruption with the USPS network, but we’re doing everything we can to resolve this quickly.
We’ve also sent you an email with more details, including a special offer to make up for the delay and thank you for your patience.
Please feel free to reach out if you have any further concerns. Thank you for your understanding!
Best regards,
Jenny
I bought the Swift 360 keyboard case…
I bought the Swift 360 keyboard case for my iPad Pro (13). After a simple set up and bluetooth connection, the case works really well with a nice rotation functionality. It has a good, solid feel, and a reassuringly pleasant keyboard that is well spaced and good to use.
The slot for a stylus is a great touch that holds an electronic pencil in place securely.
Overall, I recommend this tablet case for anyone wishing to protect their iPad and use as a laptop.
10 ottobre 2024
Non scritta su invito
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