Absolutely appalling subscription cancellation process! Can't get through on Customer helpline, On website AI bot keeps wanting to re-subsribe, or request not available. I initially joined for a spe... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Ordered a piece of the Berlin Wall from this company sealed in a Perspex display unit. It arrived damaged (the piece had become detached from the display unit). I emailed the company and they respo... Leggi di più
L'azienda ha risposto
After realising that I got charged due to being subscribed without me knowing it, I got in contact with them. Once they reviewed it, they explained how it happened (from a previous purchase that I d... Leggi di più
L'azienda ha risposto
Help to find jan and card,but have got another problem but its hard to explan need the nice man who sorted one problem out to help with this prblem need to send picture so need a moble phone number to... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The Koin Club is the home of modern coin collecting. Our mission is to make the world of numismatics accessible and fun for everyone, from new hobbyists to seasoned coin collectors. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture, helping you build a meaningful collection you can treasure for years to come. Our vast range of officially licensed coins and limited edition sets includes themes from 80 years of D-Day and Mysteries of Ancient Egypt to beloved characters like Peter Rabbit and iconic franchises like Harry Potter, James Bond, and DC Comics. Whether you're a military history buff or a fan of fantasy, our themed collections make for unique gifts for the whole family. We provide a variety of items, including gold coins and silver coins, all with stunning finishes. We believe that collecting is more than just a hobby—it's a passion and an investment. We provide a seamless experience from start to finish, ensuring you can acquire unique coins with complete confidence. Join our community today, explore our latest releases, and grow your own unique collection, one piece at a time. Access www.thekoinclub.com to get started!
Discover The Koin Club!
Scritti dall'azienda
- The Koin Club is the home of modern coin collecting. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture. Our mission is to make collecting accessible and fun for everyone, from new hobbyists to seasoned collectors. Join our community and grow your own unique collection today.
Our Promise
28-day returns
We hope you always be happy with purchase but if for any reason you would like to return an item, then we offer a fast 28-day returns policy.
Informazioni di contatto
PO Box 9438, BH15 9HR, Poole, Regno Unito
- support@thekoinclub.com
- www.thekoinclub.com
Discover amazing coins today
3,8
Molto buono
5K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di The Koin Club
Ursula,
We are so happy to hear that you feel we go above and beyond for our customers. Your satisfaction is our top priority, and we truly appreciate your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
te cancelan la orden
Yo intenté comprar las diferentes "ofertas" que ofrecen y tres veces mi pedido fue cancelado de forma automática. Entiendo que las ofertas son para atraer a los clientes, como las moscas a la basura, pero parece que una oferta por compra implica que tienes que gastar más de lo planeado para obtener las "ofertas".
2 luglio 2026
Risposta di The Koin Club
Thank you for your feedback, Luis. We're sorry for any frustration caused by our one-offer-per-household policy — this is a system-level limit designed to give all customers fair access to our promotions. We appreciate you taking the time to share your thoughts.
Coins come as soon as your money is…
Coins come as soon as your money is taken out an the are well wrapped
1 luglio 2026
Risposta di The Koin Club
Mary,
We're so pleased to hear that your coins arrived promptly after your purchase and that they were well-packaged. Thank you for your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
I am still awaiting a reply about the…
I am still awaiting a reply about the Peter Rabbit items I was sent - both of which were misssing the Tiggy Winkle coin
13 luglio 2026
Risposta di The Koin Club
Thank you so much for your review, and we're sorry to hear you're still waiting on a reply about the missing Tiggy Winkle coin from your Peter Rabbit sets. We weren't able to locate a previous message from you about this, so please get in touch with us directly with your order number so we can look into it properly and get this sorted for you.
Risposta di The Koin Club
James,
We're glad to hear that ordering was easy and your item was sent to you in good time. Thank you for your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
You have sent me packages with nothing…
You have sent me packages with nothing in them
i have several duplcat
13 luglio 2026
Risposta di The Koin Club
Hi Robbie,
Thanks for letting us know, and I am sorry to hear about the empty packages and the duplicates — that is certainly not what should be arriving.
One of our team will be in touch with you by email shortly so we can look at which orders were affected and get this put right for you.
If you need us before then, please write to us at support@thekoinclub.com.
Kind regards,
I purchased several items
I purchased several items, but unfortunately not everything I ordered was delivered. I first tried to resolve the issue directly with the seller, but I received no response.
I then raised a dispute with my bank. The seller contacted me to say they would investigate the matter, but it has now been several weeks and there has been no update or resolution.
I am disappointed with the lack of communication and the failure to resolve this issue. Based on my experience, I cannot recommend this seller.
26 giugno 2026
Non scritta su invito
Risposta di The Koin Club
Hi Jana,
Thanks for taking the time to explain this, and I am sorry your order arrived incomplete and you have been left waiting for an update.
I have just sent you a request through Trustpilot for a few details so we can locate your order. Alternatively, you can email us at support@thekoinclub.com and one of our team will pick it up and look into this for you properly.
Kind regards,
Risposta di The Koin Club
DAVID,
We're so pleased to hear you experienced good service and that the quality of your coins met your expectations! Thank you for your positive feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Grand Prix 50 p
Order a lot of coins from koin club they are always very good but on this occasion terrible quality control who ever package this don’t really care it was so badly marked it looked like it been in circulation for 10 years did email koin club & send pictures who offered to exchange it if l send it back but really couldn’t be bothered with the hassle will still be ordering from koin club every one gets it wrong sometimes don’t let this review put you off ordering read my other reviews about koin club great company hopefully ordering again soon
13 luglio 2026
Risposta di The Koin Club
Hi Norrie,
Thanks for such a fair and generous review — it means a lot that you have taken the time to say so, especially when this particular coin let you down.
You are right that the Grand Prix 50p should never have gone out in that condition, and your feedback has been passed to the team who pack our orders. The offer to exchange it stands whenever you would like it, so just say the word if you change your mind about the hassle.
We really appreciate you continuing to collect with us, and we look forward to your next order.
Kind regards,
Expensive collection.
Started a collection from denomination of 50p coin. Unfortunately the price was far expensive and with 10+ coins , would have been three hundred pounds plus. So charge far less.
13 luglio 2026
Risposta di The Koin Club
MARK,
We appreciate you sharing your thoughts on our pricing. We understand your concern regarding the cost of building a collection, especially with multiple items. We are always reviewing our pricing to ensure it reflects fair value for our unique items.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Risposta di The Koin Club
Alam,
We're happy our great coins, great price, and quick delivery met your expectations! We appreciate your feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Excellent response when something is…
Excellent response when something is ordered/requested and the price is always very reasonable........
1 luglio 2026
Risposta di The Koin Club
Nigel,
We're so pleased to hear that you're happy with our prompt responses and reasonable pricing! Thank you for your wonderful feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Risposta di The Koin Club
Thank you so much for your review, Clive! We're really pleased to hear you found the service both fast and professional. Thanks again for taking the time to share your feedback!
Love Koin club
Love your quality, your diverse choice and price availability, which allows everyone to enjoy collecting coins. Thankyou, my purchase arrived safely, fast and packed well. Love Koin club, thankyou guys 🫶🏼🇦🇺
1 luglio 2026
Risposta di The Koin Club
Nicole,
We are so pleased to hear that you love our quality, diverse selection, and pricing, making coin collecting enjoyable for everyone! It's wonderful that your purchase arrived safely, quickly, and well-packed. Thank you for your kind words!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Risposta di The Koin Club
Mario,
We're so pleased to hear that your coins were sent quickly and that you found our website easy to use! Thank you for your positive feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
The Koin Club Team does an amazing job…
The Koin Club Team does an amazing job in all aspects of their items for sale, they’re back up service is fantastic, I can’t speak more highly of them, Great team work, Kindest Regards Ross C.
13 luglio 2026
Risposta di The Koin Club
Ross,
We are so happy to hear such wonderful feedback about our items and service! We truly appreciate you taking the time to share your positive experience. Your kind words mean a lot to our team.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Risposta di The Koin Club
Jodindra,
We're happy to hear you had a very good experience! I have already canceled your membership.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Coin collector
I've always had great service from koin club coins have been marvelous quality.Never had any issues wonderful.Never had any packaging issues. Coins always as stated ⭐⭐⭐⭐⭐
13 luglio 2026
Risposta di The Koin Club
Steven,
We're delighted to hear that you've consistently received great service and that the quality of our coins has been marvelous. It's wonderful to know you've never encountered any issues with packaging and that the coins always meet your expectations!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Risposta di The Koin Club
Janet,
We're delighted to hear that ordering was easy, our service was great, and your delivery had no issues. We truly appreciate you taking the time to share your positive experience!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Happy with my purchase
Happy with my purchase. And enjoy scrolling through. Their are so much to choose from
25 maggio 2026
Risposta di The Koin Club
Tess,
We're so happy to hear you're enjoying your purchase and the variety we offer! We appreciate your kind words.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
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