Absolutely appalling subscription cancellation process! Can't get through on Customer helpline, On website AI bot keeps wanting to re-subsribe, or request not available. I initially joined for a spe... Leggi di più
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Ordered a piece of the Berlin Wall from this company sealed in a Perspex display unit. It arrived damaged (the piece had become detached from the display unit). I emailed the company and they respo... Leggi di più
L'azienda ha risposto
After realising that I got charged due to being subscribed without me knowing it, I got in contact with them. Once they reviewed it, they explained how it happened (from a previous purchase that I d... Leggi di più
L'azienda ha risposto
Help to find jan and card,but have got another problem but its hard to explan need the nice man who sorted one problem out to help with this prblem need to send picture so need a moble phone number to... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
The Koin Club is the home of modern coin collecting. Our mission is to make the world of numismatics accessible and fun for everyone, from new hobbyists to seasoned coin collectors. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture, helping you build a meaningful collection you can treasure for years to come. Our vast range of officially licensed coins and limited edition sets includes themes from 80 years of D-Day and Mysteries of Ancient Egypt to beloved characters like Peter Rabbit and iconic franchises like Harry Potter, James Bond, and DC Comics. Whether you're a military history buff or a fan of fantasy, our themed collections make for unique gifts for the whole family. We provide a variety of items, including gold coins and silver coins, all with stunning finishes. We believe that collecting is more than just a hobby—it's a passion and an investment. We provide a seamless experience from start to finish, ensuring you can acquire unique coins with complete confidence. Join our community today, explore our latest releases, and grow your own unique collection, one piece at a time. Access www.thekoinclub.com to get started!
Discover The Koin Club!
Scritti dall'azienda
- The Koin Club is the home of modern coin collecting. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture. Our mission is to make collecting accessible and fun for everyone, from new hobbyists to seasoned collectors. Join our community and grow your own unique collection today.
Our Promise
28-day returns
We hope you always be happy with purchase but if for any reason you would like to return an item, then we offer a fast 28-day returns policy.
Informazioni di contatto
PO Box 9438, BH15 9HR, Poole, Regno Unito
- support@thekoinclub.com
- www.thekoinclub.com
Discover amazing coins today
3,8
Molto buono
5K recensioni
Chiedi ai clienti di scrivere una recensione
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Not in french
29 giugno 2026
Risposta di The Koin Club
Bonjour Madeleine,
Merci d'avoir pris le temps de nous laisser vos commentaires.
Si vous rencontrez un problème avec votre commande ou s'il y a quelque chose que nous pouvons améliorer, n'hésitez pas à nous écrire à support@thekoinclub.com — un membre de notre équipe se fera un plaisir de vous aider.
Cordialement,
Brilliant customer service
Brilliant customer service
Orders where always brilliant service
30 giugno 2026
Risposta di The Koin Club
Majid,
We're so pleased to hear you consistently receive brilliant customer service and that your orders are always excellent. Thank you for sharing your positive experience with us!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Emballage à amélioré ??
29 giugno 2026
Risposta di The Koin Club
Merci beaucoup pour votre avis, Leopold. Nous sommes désolés d'apprendre que l'emballage n'a pas été à la hauteur de vos attentes. Votre retour est précieux et nous le transmettrons à notre équipe afin d'améliorer cela à l'avenir. N'hésitez pas à nous contacter directement si vous souhaitez nous donner plus de détails — nous serions ravis de vous aider.
Great section of coins
Great section of coins , plus the customer service was great sorting out my enquiry, fast and efficient.
Thank you .
30 giugno 2026
Risposta di The Koin Club
Hi,
We are so pleased to hear you enjoyed our coin selection and that our customer service team was able to assist you efficiently with your inquiry. Thank you for sharing your positive experience!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Risposta di The Koin Club
Debbie,
We're so happy to hear you're pleased with the quality of our coins and that your order arrived quickly! Thank you for sharing your positive experience with us.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Ordered 7 coins
Ordered 7 coins, on the whole were great condition and value. One coin was poor condition but that was sorted really quickly. Would recomend The Koin Club. Many thanks.
29 giugno 2026
Risposta di The Koin Club
Hi,
We're so pleased to hear that you had a positive experience overall and that we were able to quickly resolve the issue with the one coin. Your recommendation means a lot to us!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Risposta di The Koin Club
Denis,
We are so pleased to hear that you found our service easy to use and that you had a great delivery experience! Thank you for your kind words.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
I love the Koin club
I love the Koin club, they are very helpful and stock amazing coins. Thank you
29 giugno 2026
Risposta di The Koin Club
Lynda,
We are absolutely thrilled to hear how much you love the club and our amazing selection of coins. Your kind words truly mean a lot to us!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Awesome Collection !!
29 giugno 2026
Risposta di The Koin Club
Thank you so much for your review, Gregory! We're delighted to hear you're loving the collection. Thanks again for taking the time to share your feedback! 😊
Packaging was very light especially for…
Packaging was very light especially for an international trip. A very basic envelope with light bubble wrap inside. Lucky that the coin boxing wasn't marked more than it was. Hard to trust any further deliveries.
29 giugno 2026
Risposta di The Koin Club
Steve,
We appreciate you sharing your concerns regarding the packaging for your international delivery. We understand your disappointment with the light bubble wrap and the condition of the coin boxing upon arrival.
We are actively reviewing our international packaging procedures to ensure better protection for all shipments.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
You keep sending me the same coin over…
You keep sending me the same coin over and over again I have already contacted you through out this week and explained now I just received another message saying that you are sending me the same coin again I have the fairy chicory coin and you sent the second one and I have to return it and today I was sent a new message saying you are sending me the same coin again I only wanted to collect the set can you please sort this out cause you keep taking the money each time and I keep having to contact you and send it back so I’m not happy with this I was doing this for my granddaughter but if it can’t be sorted I will have to cancel my further orders which I don’t want to have to do thankyou Joy Hamilton
29 giugno 2026
Risposta di The Koin Club
Hi Joy,
Thanks for taking the time to explain this, and I am sorry you had to keep chasing us over the same coin — that should never have happened, especially when you are building the set for your granddaughter.
I can confirm this has now been resolved on your account, so you should not receive that duplicate again.
If anything does slip through, please email us at support@thekoinclub.com and we will put it right straight away.
Kind regards,
Never received coin i payed 60 odd…
Never received coin i payed 60 odd dollars for 2023 peter rabbit one
29 giugno 2026
Risposta di The Koin Club
Hi Kiren,
Thanks for letting us know, and I am sorry your Peter Rabbit coin has not arrived.
One of our team will be in touch with you by email shortly so we can track down your order and get this sorted for you.
If you need us before then, please write to us at support@thekoinclub.com.
Kind regards,
10 out of 10
Excellent service superb price top quality product postage was first class very professional and very impressed 10 out of 10.
29 giugno 2026
Risposta di The Koin Club
Malcolm,
We're thrilled to hear you received excellent service, a superb price, and a top-quality product with first-class postage. We're very impressed with your feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Risposta di The Koin Club
Merci beaucoup pour votre avis, Martin ! Nous sommes ravis d'apprendre que vous avez reçu exactement ce que vous attendiez. Merci encore d'avoir pris le temps de partager votre retour !
I like the coins they look fantastic…
I like the coins they look fantastic but the presentation I would have like the wooden box not the cardboard holder.
28 giugno 2026
Risposta di The Koin Club
Fergus,
We're so glad you love the coins' appearance! We appreciate your feedback regarding the packaging and understand your preference for a wooden box. We'll certainly consider this for future improvements.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
J’ai tellement peur aux arnaques ,ça faisait 3 semaines que j’attendais ma commande ,je craignais que ça en soit une,alors j’ai réagi ,mais 2 jours après j’ai reçu ma commande,alors n’ayez pas peur .
J’ai commandé le 22 juin 2026, 3 semaines plus tard je ne l’avais pas reçu,alors, j’ai paniqué à l’idée d’une arnaque, il y en a tellement,alors j’ai réagi avec mon institution financière,mais 2 jours après,je recevais ma commande, alors,n’hésitez surtout pas c’est une très bonne compagnie. Merci beaucoup.P.S. Je dois vous mentionner que je demeure au Canada 🇨🇦 Québec.
7 luglio 2026
Risposta di The Koin Club
Merci beaucoup pour votre avis et pour avoir pris le temps de partager votre expérience. Nous comprenons totalement l'inquiétude que vous avez ressentie en attendant votre commande, et nous sommes ravis qu'elle vous soit bien parvenue. Votre confiance compte énormément pour nous, merci de nous l'accorder malgré cette petite frayeur !
Definitely recommend Koin Club
Very impressed with the service I have received.
Definitely recommend Koin club to all the collectors out there.
Excellent communication with the customer service team who corrected and amended one of my orders where I accidentally ordered an item that I already own & they rectified my mistake.
17 luglio 2026
Non scritta su invito
Risposta di The Koin Club
Gus,
We're so pleased to hear about your positive experience with us! It's wonderful to know that our customer service team was able to assist you efficiently with your order. We truly appreciate your recommendation to other collectors.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Good service
12 giugno 2026
Risposta di The Koin Club
Hi Laszlo,
Thank you for the kind words! We are really pleased to hear you have had good service. It means a lot to know we are getting it right, and we look forward to looking after you going forward.
If there's anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Everything nice and easy to order.
10 luglio 2026
Risposta di The Koin Club
Harry,
We're so glad to hear that ordering was a nice and easy experience for you. We appreciate your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Terrible and take a subscription you…
Terrible and take a subscription you haven’t agreed to
17 luglio 2026
Non scritta su invito
Risposta di The Koin Club
We're sorry to hear this, Soph. We'd like to help get the subscription cancelled if you haven't already done so — we'll be following up with you here on Trustpilot to ask for a few details so we can look into this for you.
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