Ordered a piece of the Berlin Wall from this company sealed in a Perspex display unit. It arrived damaged (the piece had become detached from the display unit). I emailed the company and they respo... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
After realising that I got charged due to being subscribed without me knowing it, I got in contact with them. Once they reviewed it, they explained how it happened (from a previous purchase that I d... Leggi di più
L'azienda ha risposto
Still not correct on orders or cancellation of everything from them. This time, however, someone did own up to THEIR mistake and I got my money back. I guess that should give them 2 stars, but from... Leggi di più
L'azienda ha risposto
You have good service, but I asked to change delivery address, but you are continuing to send parcels to the previous address, which I abandoned... Is it possible to change it on 2102 Kirksey Dr,... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The Koin Club is the home of modern coin collecting. Our mission is to make the world of numismatics accessible and fun for everyone, from new hobbyists to seasoned coin collectors. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture, helping you build a meaningful collection you can treasure for years to come. Our vast range of officially licensed coins and limited edition sets includes themes from 80 years of D-Day and Mysteries of Ancient Egypt to beloved characters like Peter Rabbit and iconic franchises like Harry Potter, James Bond, and DC Comics. Whether you're a military history buff or a fan of fantasy, our themed collections make for unique gifts for the whole family. We provide a variety of items, including gold coins and silver coins, all with stunning finishes. We believe that collecting is more than just a hobby—it's a passion and an investment. We provide a seamless experience from start to finish, ensuring you can acquire unique coins with complete confidence. Join our community today, explore our latest releases, and grow your own unique collection, one piece at a time. Access www.thekoinclub.com to get started!
Discover The Koin Club!
Scritti dall'azienda
- The Koin Club is the home of modern coin collecting. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture. Our mission is to make collecting accessible and fun for everyone, from new hobbyists to seasoned collectors. Join our community and grow your own unique collection today.
Our Promise
28-day returns
We hope you always be happy with purchase but if for any reason you would like to return an item, then we offer a fast 28-day returns policy.
Informazioni di contatto
PO Box 9438, BH15 9HR, Poole, Regno Unito
- support@thekoinclub.com
- www.thekoinclub.com
Discover amazing coins today
3,8
Molto buono
5K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
A subscription which wasn’t clear
A subscription which wasn’t clear. Poor response times to deal with the issue. Still outstanding after 4 weeks.
6 luglio 2026
Risposta di The Koin Club
We're really sorry to hear this, Ally, and that it's taken so long to get resolved. We can see this is already being looked into directly with you, and we appreciate your patience while we get it sorted.
Easy to order.
6 luglio 2026
Risposta di The Koin Club
Thank you so much for your review, John! We're really glad to hear you found ordering with us easy. Thanks again for taking the time to share your feedback! 😊
Risposta di The Koin Club
Lise,
We are very sorry to hear your order did not arrive. We are looking into this immediately for you.
We're going to have someone from our team reach out to you directly to get this looked into and sorted properly. Thank you for your patience.
The Koin Club
Too expensive
6 luglio 2026
Risposta di The Koin Club
Thank you for taking the time to share your feedback, Robert. We always aim to offer great value while making sure our pieces are high-quality, officially licensed collectibles. If you'd like to know more about a specific collection, feel free to get in touch — we're happy to help.
Always gives a great service
Always gives a great service. Another wonderful coin, packaged with care.
6 luglio 2026
Risposta di The Koin Club
Sheena,
We're so happy to hear that you consistently receive great service and that your wonderful coin was packaged with such care. Thank you for your kind words!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Excellent customer service, highly recommended
Excellent customer service, highly recommended. First time buyer, I will definitely buy here again
13 luglio 2026
Risposta di The Koin Club
Nicole,
We're so pleased to hear about your excellent experience with our customer service! We truly appreciate your recommendation and look forward to welcoming you back for future purchases.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Automatic Subscription without consent
Automatically signs you up for a subscription without informing you, So the next coin is charged for and sent to you without consent.
16 luglio 2026
Risposta di The Koin Club
Thank you for sharing your feedback, Amy.
Our subscriptions are always made clear at checkout before an order is placed, and every subscription can be viewed and managed directly from your account at any time, including cancelling it there yourself.
If you're still having trouble with this, please get in touch and we'll be happy to help sort it out.
Have sent multiple emails about…
Have sent multiple emails about multiple damaged items and have received extremely poor communication. Second folder to arrive damaged with package protection .
17 luglio 2026
Risposta di The Koin Club
We're really sorry to hear this, Nathan, and we understand how frustrating it is to deal with damaged items and feel like communication has fallen short. We did reach out on 8 July to look into this further but didn't hear back from you — we'll try getting in touch again directly so we can get this resolved for you properly.
Lancaster medallion
Received my latest RAF medallion of the Lancaster.
I’ve so far had no issues with the coin club my subscription is sent every 21 days I receive the latest medallion usually within a week from England to Australia.
13 luglio 2026
Risposta di The Koin Club
Glenn,
We are so pleased to hear you are enjoying your RAF medallion of the Lancaster and that your coin club subscription deliveries have been consistently smooth. It's wonderful to know the medallions are reaching you in Australia so promptly from England. We appreciate your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
I wish I never had the misfortune of…
I wish I never had the misfortune of coming across this stupid website. After accidentally purchasing a coin that started a subscription, I was charged another $140 on top of my purchase. I had to pay $70 to return them. The customer service team said I would be refunded for the first postage, but not the second and I still haven’t received it and even though my initial order has been delivered. I have had radio silence from the customer service team and have been waiting for a reply to my email for 14 days and the only option on their website is an AI chat that doesn’t even work. I will be sure to tell everyone I know never to purchase from this shop. Out $205 in total and completely at my wits end with trying to communicate with them.
1 luglio 2026
Risposta di The Koin Club
We're really sorry to hear about the frustration and delay you've experienced, Olivia — this isn't the experience we want you to have. We did reach out to you recently to help get this resolved and are waiting to hear back from you, so please do get in touch when you can so we can move this forward. Thank you for your patience.
Fantastic service
3 luglio 2026
Risposta di The Koin Club
Thank you so much for your review, Charles! We're delighted to hear you've had fantastic service from us. Thanks again for sharing your feedback!
Great Service & coins are good quality
Website is easy to navigate & coins are good quality orders always arrive with a few days or an email to keep you updated. Great Service
14 luglio 2026
Risposta di The Koin Club
Hi,
We're so pleased to hear you find our website easy to navigate and that the coins are of good quality. It's great that your orders arrive quickly and that you appreciate our updates. We're happy to provide great service!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Not sure how and when I became…
Not sure how and when I became subscriber. Took a bit of time to cancel it.
14 luglio 2026
Risposta di The Koin Club
Thank you for sharing your feedback, and we're sorry to hear the subscription sign-up wasn't clear from the start. We always aim to make it easy to manage or cancel a subscription directly from your account, and we're glad to hear you were able to get it sorted. If anything's still outstanding, please don't hesitate to reach out.
All coins are very good
1 luglio 2026
Risposta di The Koin Club
Hi,
We're so pleased to hear that you are happy with all your coins! Thank you for your wonderful review; we truly appreciate you sharing your positive experience with us.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Risposta di The Koin Club
Paul,
We appreciate your feedback and are always striving for excellence. We value your opinion.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Risposta di The Koin Club
Ursula,
We are so happy to hear that you feel we go above and beyond for our customers. Your satisfaction is our top priority, and we truly appreciate your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
te cancelan la orden
Yo intenté comprar las diferentes "ofertas" que ofrecen y tres veces mi pedido fue cancelado de forma automática. Entiendo que las ofertas son para atraer a los clientes, como las moscas a la basura, pero parece que una oferta por compra implica que tienes que gastar más de lo planeado para obtener las "ofertas".
2 luglio 2026
Risposta di The Koin Club
Thank you for your feedback, Luis. We're sorry for any frustration caused by our one-offer-per-household policy — this is a system-level limit designed to give all customers fair access to our promotions. We appreciate you taking the time to share your thoughts.
Coins come as soon as your money is…
Coins come as soon as your money is taken out an the are well wrapped
1 luglio 2026
Risposta di The Koin Club
Mary,
We're so pleased to hear that your coins arrived promptly after your purchase and that they were well-packaged. Thank you for your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
I am still awaiting a reply about the…
I am still awaiting a reply about the Peter Rabbit items I was sent - both of which were misssing the Tiggy Winkle coin
13 luglio 2026
Risposta di The Koin Club
Thank you so much for your review, and we're sorry to hear you're still waiting on a reply about the missing Tiggy Winkle coin from your Peter Rabbit sets. We weren't able to locate a previous message from you about this, so please get in touch with us directly with your order number so we can look into it properly and get this sorted for you.
Risposta di The Koin Club
James,
We're glad to hear that ordering was easy and your item was sent to you in good time. Thank you for your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.