Ordered a piece of the Berlin Wall from this company sealed in a Perspex display unit. It arrived damaged (the piece had become detached from the display unit). I emailed the company and they respo... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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After realising that I got charged due to being subscribed without me knowing it, I got in contact with them. Once they reviewed it, they explained how it happened (from a previous purchase that I d... Leggi di più
L'azienda ha risposto
Still not correct on orders or cancellation of everything from them. This time, however, someone did own up to THEIR mistake and I got my money back. I guess that should give them 2 stars, but from... Leggi di più
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You have good service, but I asked to change delivery address, but you are continuing to send parcels to the previous address, which I abandoned... Is it possible to change it on 2102 Kirksey Dr,... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
The Koin Club is the home of modern coin collecting. Our mission is to make the world of numismatics accessible and fun for everyone, from new hobbyists to seasoned coin collectors. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture, helping you build a meaningful collection you can treasure for years to come. Our vast range of officially licensed coins and limited edition sets includes themes from 80 years of D-Day and Mysteries of Ancient Egypt to beloved characters like Peter Rabbit and iconic franchises like Harry Potter, James Bond, and DC Comics. Whether you're a military history buff or a fan of fantasy, our themed collections make for unique gifts for the whole family. We provide a variety of items, including gold coins and silver coins, all with stunning finishes. We believe that collecting is more than just a hobby—it's a passion and an investment. We provide a seamless experience from start to finish, ensuring you can acquire unique coins with complete confidence. Join our community today, explore our latest releases, and grow your own unique collection, one piece at a time. Access www.thekoinclub.com to get started!
Discover The Koin Club!
Scritti dall'azienda
- The Koin Club is the home of modern coin collecting. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture. Our mission is to make collecting accessible and fun for everyone, from new hobbyists to seasoned collectors. Join our community and grow your own unique collection today.
Our Promise
28-day returns
We hope you always be happy with purchase but if for any reason you would like to return an item, then we offer a fast 28-day returns policy.
Informazioni di contatto
PO Box 9438, BH15 9HR, Poole, Regno Unito
- support@thekoinclub.com
- www.thekoinclub.com
Discover amazing coins today
3,8
Molto buono
5K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di The Koin Club
Graham,
We're so pleased to hear you had a positive experience with our service and that your delivery was quick. We truly appreciate you taking the time to share your feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Risposta di The Koin Club
Marvin,
We're glad to hear this collection is a valued addition to your coin collection. Thank you for sharing your positive feedback with us!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
It seems to be taking a lot longer for…
It seems to be taking a lot longer for you to despatch orders
22 luglio 2026
Risposta di The Koin Club
Hi Reg,
Thanks for taking the time to leave your feedback. I am sorry the wait was longer than you expected — the items on your order were pre-order pieces, which are only released once they arrive with us, and I appreciate that is frustrating when you are waiting.
If there is anything else we can help with, or if you would like us to let you know when those pieces are back in stock, just reply to our email and we will be happy to help.
Kind regards,
I have no problem with the way you…
I have no problem with the way you carry your service .
21 luglio 2026
Risposta di The Koin Club
Linda,
We're so happy to hear you have no problems with our service. Thank you for your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
"Reply from The Koin Club
"Reply from The Koin Club
We're sorry to hear about the mix-up with your coin, David. We can see we've already been in touch to help get the correct item sorted, including sending over an invoice to resolve this, but we haven't heard back from you yet. Please do get back to us when you can so we can get this finalised for you."
How do I get back to you? the invoice did not work!!
1 luglio 2026
Non scritta su invito
Risposta di The Koin Club
Hi David,
Thanks for coming back to us, and I am sorry the invoice did not work for you.
I have just sent you a request through Trustpilot for a few details so we can find your order. Alternatively, the quickest way to reach us is by emailing support@thekoinclub.com — one of our team will pick it up and get your coin sorted.
Kind regards,
Risposta di The Koin Club
Hi Kevin,
Thanks for getting in touch. One of our team will be in contact with you by email shortly so we can look into this and get it sorted for you.
Kind regards,
I got charged for coins that I didn’t…
I got charged for coins that I didn’t even order so I suspended my subscription until further notice I haven’t received the coins that you charged me for so I would like my money back or just send me the 2 coins you charged me for and let’s leave it at that
17 luglio 2026
Risposta di The Koin Club
Hi Manny,
Thanks for getting in touch. I can confirm your subscription is currently paused, so nothing further will be sent or charged while it stays that way.
On the coins you are waiting for, we would like to get that sorted for you. Please email us at support@thekoinclub.com and one of our team will check what has been sent and put things right, whether that is getting the coins to you or looking at a refund.
Kind regards,
Safety in the delivery
Comes on time every month and if lost gets replaced straight away. Great service.
20 luglio 2026
Risposta di The Koin Club
Anthony,
We're so pleased to hear that your deliveries are consistently on time and that our replacement service has met your expectations. Providing great service is always our goal, and we appreciate you acknowledging our efforts.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Was very happy with my purchase easy…
Was very happy with my purchase easy ordering fast delivery. Would recommend others .
17 luglio 2026
Risposta di The Koin Club
Peter,
We're so happy to hear you were pleased with your purchase and found the ordering process easy with fast delivery! We truly appreciate your recommendation.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Happy customer
Very pleased with the regular delivery of my collection. The whole process is efficient & problem free
20 luglio 2026
Risposta di The Koin Club
Natalie,
We're so pleased to hear that you're happy with the regular delivery of your collection and that the process has been efficient and problem-free. We appreciate your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Risposta di The Koin Club
Thank you so much for your review, Colin! We're delighted to hear you're so happy with your collection. Thanks again for sharing your feedback!
Top international seller!
20 luglio 2026
Risposta di The Koin Club
Thank you so much for your review! We're really pleased to hear you've had such a great experience with us as an international customer. Thanks again for taking the time to share your feedback!
I like how it was protect my coin and…
I like how it was protect my coin and coin collection book from being damage and lost. Also it delivers to the correct address after it was delivered. I will trusted it again for future purchases.
20 luglio 2026
Risposta di The Koin Club
Brandon,
We're so glad to hear that your coin collection and book arrived safely and were well-protected! It's wonderful to know you trust us for future purchases. We appreciate your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
I ordered my coin and it had arrived in…
I ordered my coin and it had arrived in no time at all!
I have purchased coins before and would fully recommend the Koin Club!
20 luglio 2026
Risposta di The Koin Club
Hi,
We're so happy to hear your coin arrived quickly and that you would fully recommend The Koin Club! We truly appreciate your positive feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Very easy to navigate and lots of great…
Very easy to navigate and lots of great merchandise
8 luglio 2026
Risposta di The Koin Club
Robert,
We're so pleased to hear you found our site easy to navigate and enjoyed our selection of merchandise. Thank you for your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
I had been incorrectly included on a…
I had been incorrectly included on a subscription that I did not order. I replied to their email confirming the start of this subscription asking for an explanation as well as cancellation and refund of money taken, but only received an AI message that it would be looked into. I have since sent 2 follow up emails, which have been ignored.
I have now cancelled the order on line and removed my payment details. I still have no reply or refund. I am extremely disappointed, as I have been a good customer.
0n 28/7/2026 i provided further information upon request and as at 5/8/2026, i have heard nothing further. I am beginning to think the Koin Club does not care for its customers nor prepared to handle any complaints. I would now like know the ombudsman’s details that this can be escalated to
13 luglio 2026
Non scritta su invito
Risposta di The Koin Club
We're really sorry to hear this, Ian — this isn't the experience we want for our customers, especially one who's been with us for a while. We'll be following up with you directly, but to help us look into this properly, could you please share your order number? Thank you for your patience.
There was coins missing from my order…
There was coins missing from my order when delivered but everything was dealt with swiftly & replacements sent
20 luglio 2026
Risposta di The Koin Club
Judith,
We appreciate you taking the time to share your experience. We are glad to hear that we were able to swiftly resolve the issue with the missing items and send replacements. Your satisfaction is important to us.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
I had an order and a coin was missing…
I had an order and a coin was missing never got a refund or replacement and haven’t got anywhere with custom service
7 luglio 2026
Risposta di The Koin Club
We're really sorry to hear this, Chelsea, and even more sorry you haven't had the support you needed so far — that's not the experience we want for you. We're going to have someone from our team reach out to you directly to get this looked into and sorted properly. Thank you for your patience.
Hidden Subscriptions!!
Hidden Subscriptions!!! But real coins and services. I’m going to be cautious when interacting with this site. After making orders and payment is complete. U can go straight into your orders page, then go onto subscriptions and get them cancelled instantly. I’m lucky enough to have read reviews before hand. I read about the hidden subscriptions from the reviews.
7 luglio 2026
Risposta di The Koin Club
Thank you for taking the time to share your feedback. We want to be clear that our subscriptions are always visible on your account and can be managed or cancelled at any time directly from your orders page — there's nothing hidden about them. We're glad to hear you're happy with the quality of the coins themselves, and if you ever have questions about how a subscription works, we're always happy to help.
Subscribing with two fantastic coins…
Subscribing with two fantastic coins and the team was very easy. The service is excellent.
6 luglio 2026
Risposta di The Koin Club
Steven,
We're so pleased to hear you found subscribing easy and are enjoying your coins! It's wonderful to know you're happy with our excellent service.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
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