Ordered a piece of the Berlin Wall from this company sealed in a Perspex display unit. It arrived damaged (the piece had become detached from the display unit). I emailed the company and they respo... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
You have good service, but I asked to change delivery address, but you are continuing to send parcels to the previous address, which I abandoned... Is it possible to change it on 2102 Kirksey Dr,... Leggi di più
Help to find jan and card,but have got another problem but its hard to explan need the nice man who sorted one problem out to help with this prblem need to send picture so need a moble phone number to... Leggi di più
Still not correct on orders or cancellation of everything from them. This time, however, someone did own up to THEIR mistake and I got my money back. I guess that should give them 2 stars, but from... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The Koin Club is the home of modern coin collecting. Our mission is to make the world of numismatics accessible and fun for everyone, from new hobbyists to seasoned coin collectors. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture, helping you build a meaningful collection you can treasure for years to come. Our vast range of officially licensed coins and limited edition sets includes themes from 80 years of D-Day and Mysteries of Ancient Egypt to beloved characters like Peter Rabbit and iconic franchises like Harry Potter, James Bond, and DC Comics. Whether you're a military history buff or a fan of fantasy, our themed collections make for unique gifts for the whole family. We provide a variety of items, including gold coins and silver coins, all with stunning finishes. We believe that collecting is more than just a hobby—it's a passion and an investment. We provide a seamless experience from start to finish, ensuring you can acquire unique coins with complete confidence. Join our community today, explore our latest releases, and grow your own unique collection, one piece at a time. Access www.thekoinclub.com to get started!
Discover The Koin Club!
Scritti dall'azienda
- The Koin Club is the home of modern coin collecting. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture. Our mission is to make collecting accessible and fun for everyone, from new hobbyists to seasoned collectors. Join our community and grow your own unique collection today.
Our Promise
28-day returns
We hope you always be happy with purchase but if for any reason you would like to return an item, then we offer a fast 28-day returns policy.
Informazioni di contatto
PO Box 9438, BH15 9HR, Poole, Regno Unito
- support@thekoinclub.com
- www.thekoinclub.com
Discover amazing coins today
3,8
Molto buono
5K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di The Koin Club
Allan,
We're so happy to hear that you found our product reasonably priced and that you received prompt delivery. Thank you for your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Good honest description of coins you…
Good honest description of coins you are looking for and in excellent condition you are not pushed into deal to buy more
13 luglio 2026
Risposta di The Koin Club
Hi,
We're so pleased to hear you appreciate our honest descriptions of coins and that you feel no pressure to buy more. Thank you for your feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Untrustworthy and Misleading
13 luglio 2026
Risposta di The Koin Club
Hi Chaminda,
Thanks for your feedback, and I am sorry you have been left with this impression of us.
Our team has been in touch about your return, and once the items are back with us we will get your refund processed straight away. We have not heard back since last week, so if anything is holding things up or you need a hand with the return, do let us know.
You can reply to our last email or write to us at support@thekoinclub.com and we will pick it up straight away.
Kind regards,
Lovely coins
13 luglio 2026
Risposta di The Koin Club
Thank you so much for your review, Dinkleboo! We're really glad to hear you're enjoying the coins. Thanks again for taking the time to share your feedback! 😊
Risposta di The Koin Club
Thank you so much for your review, Anthony! We're delighted to hear you've had a great experience with us. Thanks again for taking the time to share your feedback!
Once they have you your hooked you keep…
Once they have you your hooked you keep trying to cancel I don’t want anything to do with this firm I wrote to them returned a coin to them and still they kept sending me coins go away I don’t want anything to do with them
13 luglio 2026
Risposta di The Koin Club
Hi Janette,
Thanks for getting in touch, and I am sorry this has been such a frustrating experience.
I can confirm your subscription has been cancelled, so no further coins will be sent and no further payments will be taken. Refunds have also been processed on the orders you contacted us about.
If there is still anything outstanding, please email us at support@thekoinclub.com, and we will sort it out for you straight away.
Kind regards,
Hello
Hello
I received only 2 sets of coins I never receiveds anything else can you verefy if it was delevered at another place or if it was place in front of the house that is why I ask to go in the back the front of the house is about 15 to 20 feets from the street it is realy simpled to take and leave with out a trace
Thank you very mutch
Andre
23 luglio 2026
Risposta di The Koin Club
Andre,
We appreciate you reaching out and sharing your delivery concerns. We understand your worry about the package's security given its placement. We are actively looking into the delivery details to verify the location and ensure everything is accounted for.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
I have been using The Koin Club since…
I have been using The Koin Club since 2020 and they are a great company for building a collection HOWEVER they have a bad habit of just cancelling subscriptions without offering the customer a chance to buy the remaining items needed for the set. Overall four stars is all I can offer.
13 luglio 2026
Risposta di The Koin Club
Keith,
We appreciate you sharing your experience with us since 2020. We are glad to hear you value our company for building your collection. We understand your frustration regarding subscription cancellations and the inability to complete sets.
We are actively reviewing our processes to ensure collectors have better opportunities to acquire all desired items. Your feedback is invaluable as we strive to improve our services.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Latest problem with the KOIN Club
Whenever I need support over a problem all I get to access is AI which is a very poor and unhelpful method of dealing with a customer. The system doesn't understand the problem and therefore cannot solve it.
I currently have an incomplete collection of 50p pieces depicting aircraft and despite trying to advise the KOIN Club of this issue I have had no success.
17 luglio 2026
Risposta di The Koin Club
Hi David,
Thanks for taking the time to share this, and I am sorry your query has not been resolved — that is not the experience we want you to have.
I have made sure this is now with a member of our team rather than an automated system. Someone will email you directly so we can look at the gaps in your 50p aircraft collection and get them filled for you.
If you need us before then, please write to us at support@thekoinclub.com and it will come straight to the team.
Kind regards,
Risposta di The Koin Club
Paul,
We're delighted to hear that your coin arrived without any issues! Thank you for sharing your positive experience with us.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Risposta di The Koin Club
Hi,
We're so happy to hear you had such a positive experience with our service! We truly appreciate you taking the time to share your kind feedback with us.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Great experience
Great experience, the coins are great, love the symbols etc. Look forward to finishing my second set of gold egyptian coins. Thank you.
5 giugno 2026
Risposta di The Koin Club
Mark,
We're so glad to hear you're enjoying the coins and their unique symbols! It's wonderful that you're looking forward to completing your second set of gold Egyptian coins. Thank you for your kind words.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
why do they keep sending me things that…
why do they keep sending me things that i didnt order. I ordered the wwe set and they then sent me the batman set(both of which I didnt receive the complete sets). Now they have started another batman set which I do not want. this has to stop now. I do not want any more of your coins.
23 luglio 2026
Risposta di The Koin Club
Hi James,
Thanks for getting in touch, and I am sorry this has been frustrating.
I can confirm your subscription has now been cancelled, so no further coins will be sent and no further payments will be taken.
On the sets that arrived incomplete, we would still like to put that right for you. One of our team will be in touch with you by email shortly to go through which pieces are missing and get them sorted.
If you need us before then, please write to us at support@thekoinclub.com.
Kind regards,
Easy to deal with
Easy to deal with. Items ordered where delivered a lot quicker than expected.
Overall excellent service
23 luglio 2026
Risposta di The Koin Club
MARK,
We're so pleased to hear you found us easy to deal with and that your items arrived much quicker than expected. Thank you for acknowledging our excellent service!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
The Koin Club
When i saw the advert for the coin i was interested in i gave it a go. The delivery time was spot on and there was no high pressure sales guff.Thoroughly recommend The Koin Club.⁰
22 luglio 2026
Risposta di The Koin Club
Thomas,
We are absolutely delighted to hear that you had such a positive experience with us! It's wonderful to know that our delivery time met your expectations and that you appreciated our approach. Your recommendation means a lot to us.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Risposta di The Koin Club
Graham,
We're so pleased to hear you had a positive experience with our service and that your delivery was quick. We truly appreciate you taking the time to share your feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Risposta di The Koin Club
Marvin,
We're glad to hear this collection is a valued addition to your coin collection. Thank you for sharing your positive feedback with us!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
It seems to be taking a lot longer for…
It seems to be taking a lot longer for you to despatch orders
22 luglio 2026
Risposta di The Koin Club
Hi Reg,
Thanks for taking the time to leave your feedback. I am sorry the wait was longer than you expected — the items on your order were pre-order pieces, which are only released once they arrive with us, and I appreciate that is frustrating when you are waiting.
If there is anything else we can help with, or if you would like us to let you know when those pieces are back in stock, just reply to our email and we will be happy to help.
Kind regards,
I have no problem with the way you…
I have no problem with the way you carry your service .
21 luglio 2026
Risposta di The Koin Club
Linda,
We're so happy to hear you have no problems with our service. Thank you for your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
"Reply from The Koin Club
"Reply from The Koin Club
We're sorry to hear about the mix-up with your coin, David. We can see we've already been in touch to help get the correct item sorted, including sending over an invoice to resolve this, but we haven't heard back from you yet. Please do get back to us when you can so we can get this finalised for you."
How do I get back to you? the invoice did not work!!
1 luglio 2026
Non scritta su invito
Risposta di The Koin Club
Hi David,
Thanks for coming back to us, and I am sorry the invoice did not work for you.
I have just sent you a request through Trustpilot for a few details so we can find your order. Alternatively, the quickest way to reach us is by emailing support@thekoinclub.com — one of our team will pick it up and get your coin sorted.
Kind regards,
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.