Ik ben absoluut onder de indruk van The Juwelier Plug! Hun service was perfect vanaf begin tot eind. De communicatie was vlot, en mijn vragen werden snel beantwoord. De kettingen die ik heb aangesch... Leggi di più
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Scopri cosa dicono le persone
De zending werd netjes en snel bezorgd. Dat was fijn. Ik wil echter 3 van de 4 items retoursturen. Dat mag binnen 14 dagen volgens jullie voorwaarden. Echter werkt de link naar de Retourformulierpagin... Leggi di più
L'azienda ha risposto
I purchased a chain 10 days ago and paid extra for express shipping. Never received a confirmation email, no order number, no anything. Tried leaving a message for them and no response. Definitely a s... Leggi di più
L'azienda ha risposto
I sent a bracelet back because it broke for its "lifetime guarantee" and they never returned it to me. I have sent them several emails and no response, theres great online stores that takes care about... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Established in 2018, we, The Jeweller Plug, want our clients to stand out in a big crowd and show their uniqueness. Since the beginning that was our main goal. To bring more unique styles and creative minds in the world. Having our jewelry worn by athletes, artists and people all over the world means that we are getting closer to our main goal. This is only the beginning of the bigger picture. Influenced and inspired by the urban and hip hop culture, we design and produce high-quality jewelry for all types of budget and people. In just a few years, our Belgium-based brand is now part of a bigger picture. Ready to create a bigger wave.
Informazioni di contatto
XXXX, 2000, Antwerp, Belgio
- +32496436881
- info@thejewellerplug.com
- www.thejewellerplug.com
2,8
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63 recensioni
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Asked them for a refund
Asked them for a refund, because my order didn’t arrive. That was one month ago. Had to open a case via PayPal and they never cared to solve the problem. Also they claim on the website that the jewelry is stainless steel. I complained about a bracelet that I recently bought which is already tarnishing . . . And yeah , they don’t care . . .
27 novembre 2023
Non scritta su invito
Risposta di The Jeweller Plug
Dear Chrystena,
Thank you for sharing your feedback with us. We’re sorry to hear about the issues you encountered with your order and the product quality. However, we’re glad to know that the situation has been resolved.
At The Jeweller Plug, we take customer satisfaction seriously and are always here to assist with any concerns. Should you need further assistance or have any additional questions, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Jeweller Plug Team
Risposta di The Jeweller Plug
Dear Dina,
Thank you so much for your kind words! We're thrilled to hear that you love the product and are satisfied with its quality. Your satisfaction is our top priority, and it means the world to us that you're happy with your purchase.
We look forward to serving you again in the future!
Best regards,
The Jeweller Plug Team
Volkomen onbereikbare klantenservice
De zending werd netjes en snel bezorgd. Dat was fijn. Ik wil echter 3 van de 4 items retoursturen. Dat mag binnen 14 dagen volgens jullie voorwaarden. Echter werkt de link naar de Retourformulierpagina niet en zijn jullie daarnaast totaal niet bereikbaar. Het mailadres voor info en vragen bestaat niet. Het appbericht naar Whatsapp werd niet beantwoord, ook niet het bericht via Messenger op Facebook. Jullie klantenservice is dus volledig onbereikbaar en dat is teleurstellend. De volgende stap zal waarschijnlijk zijn dat wij contact met onze rechtsbijstand op zullen nemen
23 ottobre 2023
Risposta di The Jeweller Plug
Beste Joeri,
Bedankt voor uw feedback. We begrijpen dat het frustrerend was om problemen te ondervinden met het retourproces en de bereikbaarheid van onze klantenservice. We zijn echter blij dat de situatie inmiddels is opgelost.
Bij The Jeweller Plug streven we altijd naar een goede service en doen we ons best om onze klanten tevreden te stellen. We kijken ernaar uit om u in de toekomst weer van dienst te zijn en een betere ervaring te bieden.
Met vriendelijke groet,
Het team van The Jeweller Plug
retourneren maar geen geld terug
Ik heb enkele weken geleden mijn bestelling met ordernummer geretourneerd. Het zou vervolgens maximaal 14 dagen duren voor de terugbetaling.
Ondertussen zijn we 4 weken verder en heb ik nog steeds niets ontvangen. Het emailadres op de site werkt niet.
16 ottobre 2023
Non scritta su invito
Risposta di The Jeweller Plug
Beste Senne,
Dank u voor uw bericht en uw geduld. We begrijpen dat het vervelend was om langer te moeten wachten op uw terugbetaling. We zijn echter blij dat de situatie nu is opgelost.
Bij The Jeweller Plug streven we altijd naar een goede service en we waarderen het dat u ons hiervan op de hoogte hebt gesteld. We kijken ernaar uit om u in de toekomst weer van dienst te mogen zijn!
Met vriendelijke groet,
Het team van The Jeweller Plug
Orders take forever to even ship. 2 weeks nothing but a receipt in my email
Ordered on sept 14th, today is the 28th. No tracking number or any tangible information available. They said my order was being hand crafted. Ok but two weeks and no updates. I’m not going to have it In time for the event I ordered it for. Be prepared to wait a month for your order or more it seems. When I emailed support they did respond so that’s a plus and the only reason why I’m giving up to 3 stars at this point. I still have hope, will update this accordingly if I do or don’t receive my order.
28 settembre 2023
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Risposta di The Jeweller Plug
Dear J Bap,
Thank you for your feedback. After reviewing your message, it seems there may be some confusion. We couldn’t find any orders matching your description in our system, so it’s possible you’ve mistaken us for another company.
If your order was indeed placed with The Jeweller Plug, please get in touch with us directly so we can assist you further. We’re always here to help and ensure your order is handled properly.
Best regards,
The Jeweller Plug Team
Expect a longer shipping process
It took to long like 3 a 4 weeks when it should arrive, a lot of communications on Instagram DM and WhatsApp. Orders that took long also. First and last time I order from this website.
27 agosto 2023
Risposta di The Jeweller Plug
Dear Kai,
Thank you for your feedback, and we sincerely apologize for the delays you experienced. We're sorry that your order took longer than expected. Your products were part of a pre-order, and unfortunately, the production time was extended beyond our initial estimates.
At The Jeweller Plug, we always strive for swift production and shipping times, and we regret that this time we didn’t meet your expectations. We appreciate your understanding and will work to improve our processes moving forward.
Best regards,
The Jeweller Plug Team
An amazing gift to give
An amazing gift to give! My girlfriend was more then happy with it. Good quality and it shines amazing!
6 agosto 2023
Risposta di The Jeweller Plug
Dear Ryan,
Thank you so much for your kind words! We're thrilled to hear that your girlfriend loved the gift and that you're happy with the quality and shine of the piece. It’s always our goal to provide beautiful and memorable items, and we're glad we could help make your gift special.
We look forward to serving you again in the future!
Best regards,
The Jeweller Plug Team
I got scamed
I got scamed. They can’t deliver in europe because it’s not legit. They don’t answer their client, no sav,they don’t answer DHL, they don’t answer Paypal. You’ll not receive your package!!!!!!!! You’ll be robbed.
20 giugno 2023
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Risposta di The Jeweller Plug
Hello Océane!
I would love to take a look at your issue and order so we can resolve this right away. I just checked if we received any message from you by e-mail or Instagram DMs, but I couldn’t find any e-mails.
As you haven’t contacted us, unfortunately we weren’t aware of your current situation.
In the future please contact us by e-mail or so we can assess the situation and look for a solution to your issue immediately.
I sent an email asking for the details of your order. I hope to hear from you soon.
QUALITY and UNIQUE pieces
Hi
I received my jewels and I am very happy, the only one with unique jewels and good quality, you can feel that immediately. I'm very happy.
I definitely recommend you to anyone looking for something unique and full of quality. Thank you for good service and help with choosing.
23 giugno 2023
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Mauvaise qualité
Prix élevé, Presque 1 mois de délai de livraison et au final une très mauvaise qualité de chaîne (tennis chaîne)
Je ne recommande pas du tout
21 giugno 2023
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Risposta di The Jeweller Plug
Cher Ablaye,
Merci pour votre retour. Nous nous excusons pour le délai de livraison. Votre chaîne faisait partie d'une commande en pré-commande, et un retard dans la production a malheureusement prolongé le délai. Nous nous efforçons toujours d'assurer une production rapide tout en maintenant une qualité exceptionnelle.
Nous avons de nombreux clients satisfaits qui confirment la qualité de nos produits. Si vous avez rencontré un problème avec votre commande, n’hésitez pas à nous contacter. Nous serions ravis de vous offrir un meilleur service, que ce soit un remboursement ou une nouvelle chaîne en cas de dommage dû à l’expédition.
Cordialement,
L'équipe de The Jeweller Plug
I sent them money for a necklace via…
I sent them money for a necklace via cash app and Zelle and the next day they blocked me I’ve tried to contact them time other account and they won’t answer. Never by from these people they’re are scams
19 giugno 2023
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Risposta di The Jeweller Plug
Hello Josh,
We’re very this occur to you. We have to inform you that we don’t have the payment methods you just mentioned. We’re based in Europe. It’s not possible for us to use Cash App. Hereby, I can confirm to you that we haven’t taken part in this activity. We sent you an e-mail, we would like for you to contact us back so we can clear this out.
Thanks!
MUST READ -
I am a business owner, also a presenter on Channel 4. For those of you who don’t know what that is, it’s one of the biggest television platforms in the UK..
As someone who owns a business, I care, a great deal about customer service. I have been waiting for my item for ages. I’ve not even had a confirmation email to say it’s been shipped. I communicated with someone on Instagram, who clearly said that there was an issue with DHL and they were to send me out a new one next day which I would get another email about, still nothing. They kept reading my messages and not replying. Eventually, someone replied, and said that there was an issue from DHL. AGAIN. Without acknowledging the fact that someone had already gave me that information, but didn’t stick to the side of the solution. For me, the frustration comes from because I had to travel. Yes, it’s only £150 and I won’t die but believe me the next campaign. I do will be to talk about my experience with these guys on the television network and to put it on my social platform.
Still being ignored today, and it’s just pathetic reading Customer’s message and not replying. I hope this review gets read and you don’t think I’m one of these complainers, I just genuinely believe, especially in such a dark world we live in where people have not got the money to pay for things that we should do better. I am probably certain that I won’t be getting my items after this review and I’m £150 down but at least once I put this message out when I’m back on the show. At the end of this week. It will make a huge difference as millions across the country will see it.
Good luck
20 giugno 2023
Non scritta su invito
Risposta di The Jeweller Plug
Dear,
Thank you for taking the time to share your experience. We fully understand your point of view and the frustration you encountered during the process. We’re happy that the situation has been fully resolved by our support team.
We always aim to provide the best service possible, and we’re thrilled to have the opportunity to serve you again in the future. Your feedback helps us improve, and we truly appreciate your patience and understanding.
Best regards,
The Jeweller Plug Team
Risposta di The Jeweller Plug
Dear,
Thank you so much for your fantastic feedback! We’re thrilled to hear you’re so excited about your purchase. We appreciate you taking the time to share your experience, and we look forward to continuing to impress you in the future!
Best regards,
The Jeweller Plug Team
Risposta di The Jeweller Plug
Hey Simon,
Thanks for the feedback! We’re happy to hear you liked the quality and that delivery was smooth. We appreciate your support and look forward to helping you again!
All the best,
The Jeweller Plug Team
It was fast delivery and the quality is…
It was fast delivery and the quality is amazing!!
1 maggio 2023
Risposta di The Jeweller Plug
Hi Silly,
Thanks for your review! We're glad you’re happy with the quality and that delivery went well. We appreciate your feedback and look forward to assisting you again!
All the best,
The Jeweller Plug Team
Order not received
Still waiting for my order for over a week. No order update on the website, and no reply from anyone.
7 maggio 2023
Non scritta su invito
Risposta di The Jeweller Plug
Dear Amina,
We’re very sorry for the delay in your shipping and any inconvenience it caused. We're happy to hear that the situation has now been resolved. At The Jeweller Plug, we always strive to provide a great experience, and we look forward to showing you an even better one in the future.
Best regards,
The Jeweller Plug Team
Risposta di The Jeweller Plug
Dear Shahad,
Thank you for your feedback. We always aim to provide the best quality and service to our customers. If there was anything wrong with your order, please don't hesitate to contact us so we can offer a suitable solution. We strive for excellence, which many of our customers can confirm, and we're here to ensure you're satisfied as well.
Best regards,
The Jeweller Plug Team
A very good deal. Quality and finishing impeccable
The goods were as I expected “beautiful”, and the delivery “super fast”. Bravo
17 aprile 2023
Risposta di The Jeweller Plug
Hey Jose,
Thanks for the positive words! We’re thrilled that everything went smoothly.
Kind regards,
The Jeweller Plug Team
Doet pijn bij het dragen.
28 marzo 2023
Risposta di The Jeweller Plug
Hallo!
Heel erg bedankt dat je de tijd hebt genomen om een beoordeling achter te laten op basis van je ervaring met The Jeweller Plug en we bieden onze oprechte excuses aan dat het niet aan je verwachtingen voldeed.
Het is zeker niet de bedoeling dat onze juwelen pijn doen bij het dragen. Dit komt ook zelden voor bij onze klanten.
Het is mogelijk dat de maat die u gekozen hebt te klein is, waardoor dit inderdaad niet aangenaam aanvoelt.
We willen graag meer weten en indien nodig een oplossing bieden.
Neem ook gerust contact met ons op via info@thejewellerplug.com.
Nogmaals bedankt voor je feedback en we hopen snel van je te horen!
Armband valt hele tijd uit ik kan hem…
Armband valt hele tijd uit ik kan hem niet dragen :(
2 aprile 2023
Risposta di The Jeweller Plug
Hallo!
Heel erg bedankt dat je de tijd hebt genomen om een beoordeling achter te laten op basis van je ervaring met The Jeweller Plug en we bieden onze oprechte excuses aan dat het niet aan je verwachtingen voldeed.
We zouden graag de kans krijgen om dit probleem verder te onderzoeken, zodat we u een gunstige oplossing kunnen bieden.
Neem gerust contact met ons op via info@thejewellerplug.com.
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