Ik ben absoluut onder de indruk van The Juwelier Plug! Hun service was perfect vanaf begin tot eind. De communicatie was vlot, en mijn vragen werden snel beantwoord. De kettingen die ik heb aangesch... Leggi di più
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Scopri cosa dicono le persone
De zending werd netjes en snel bezorgd. Dat was fijn. Ik wil echter 3 van de 4 items retoursturen. Dat mag binnen 14 dagen volgens jullie voorwaarden. Echter werkt de link naar de Retourformulierpagin... Leggi di più
L'azienda ha risposto
I purchased a chain 10 days ago and paid extra for express shipping. Never received a confirmation email, no order number, no anything. Tried leaving a message for them and no response. Definitely a s... Leggi di più
L'azienda ha risposto
I sent a bracelet back because it broke for its "lifetime guarantee" and they never returned it to me. I have sent them several emails and no response, theres great online stores that takes care about... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Established in 2018, we, The Jeweller Plug, want our clients to stand out in a big crowd and show their uniqueness. Since the beginning that was our main goal. To bring more unique styles and creative minds in the world. Having our jewelry worn by athletes, artists and people all over the world means that we are getting closer to our main goal. This is only the beginning of the bigger picture. Influenced and inspired by the urban and hip hop culture, we design and produce high-quality jewelry for all types of budget and people. In just a few years, our Belgium-based brand is now part of a bigger picture. Ready to create a bigger wave.
Informazioni di contatto
XXXX, 2000, Antwerp, Belgio
- +32496436881
- info@thejewellerplug.com
- www.thejewellerplug.com
2,8
Nella media
63 recensioni
Non risultano inviti alla recensione recenti
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Le persone hanno visualizzato anche
They don’t honor the replacement…
They don’t honor the replacement policy. No response when you email them
6 giugno 2026
Non scritta su invito
Not a Store to trust …
I sent a bracelet back because it broke for its "lifetime guarantee" and they never returned it to me. I have sent them several emails and no response, theres great online stores that takes care about their customers but NOT THIS ONE don't buy here
9 agosto 2025
Non scritta su invito
I was a personal delivery
29 marzo 2025
I got what I paid for-meets reasonable expectations
They had the products I want and a BOGO discount. Past experience with the company tempered my expectations, but I am satisfied. The clasp on the large chain does not work but the side safety hooks are fine. Not the best product but OK considering the price. Shipping time was reasonable.
9 febbraio 2025
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Don't waste your money
besides the shipping taking such a long time, the quality is horrible and the length is so short it does not even fit. Dont bother with 18 inches. the clasp is hard to open once it's closed. Id rather pay double and have a working chain I can wear. the gold looks. very cheap also. they need to go out of business ro make their prices 50 dollars for a chain.
1 febbraio 2025
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Received tennis bracelet and necklace…
Received tennis bracelet and necklace on time. The stones are very high quality.
16 ottobre 2024
Heel goede service
Heel goede kwaliteit, Heel goede service. Producten waren mooi verpakt en de klantenservice is heel snel met antwoorden op al je vragen.
1 ottobre 2024
Non scritta su invito
Very good service and top quality.
Very good service and top quality.
15 settembre 2024
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Ik ben absoluut onder de indruk van The…
Ik ben absoluut onder de indruk van The Juwelier Plug! Hun service was perfect vanaf begin tot eind. De communicatie was vlot, en mijn vragen werden snel beantwoord. De kettingen die ik heb aangeschaft zijn werkelijk prachtig en van uitstekende kwaliteit. Het is duidelijk dat hier veel aandacht en vakmanschap in is gestoken. Ik kan The Juwelier Plug ten zeerste aanbevelen voor zowel hun mooie sieraden als hun geweldige klantenservice!
Bedankt voor de fantastische ervaring!
13 settembre 2024
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Snelle levering met duidelijke…
Snelle levering met duidelijke communicatie!
13 settembre 2024
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Heb maandag een bestelling geplaatst en…
Heb maandag een bestelling geplaatst en was dinsdag al bezorgd kort om super service! Ben zee tevreden met mijn bestelling ga het zeker aanraden aan men vrienden.
10 settembre 2024
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Ik ben ontzettend tevreden met mijn…
Ik ben ontzettend tevreden met mijn aankoop! De levering was supersnel en de kwaliteit van de sieraden is echt uitstekend. De details en afwerking zijn prachtig, precies zoals beschreven. Ik zal hier zeker opnieuw bestellen en kan het iedereen aanraden!
11 settembre 2024
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Opgelicht
Koop hier alsjeblieft niet! Ik had al een review geschreven dat mijn hanger beschadigd aangekomen is. Hierop heb ik een mail ontvangen dat ze geen nieuwe kunnen opsturen aangezien ze blijkbaar allemaal beschadigd zijn? Hierop is mij aangeboden 10 euro korting. U raad het al, na deze belofte niets meer gehoord of vernomen. Geen reactie meer op mail. Dit was mijn eerste aankoop en ik heb er vreselijk veel spijt van. Koop gewoon bij je plaatselijke juwelier. Ipv bij iets waar je niet heen kunt. Ze zitten in Duitsland. Ik zit nu met een hanger met in het midden een doffe plek met krasjes. De webshop is op geen enkele manier te benaderen. Het contactformulier op hun website werkt niet. En het mailadres waar je naartoe kunt mailen word niet beantwoord. Dat is dus oplichting. Hele boze klant!!
19 luglio 2024
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Risposta di The Jeweller Plug
Beste,
Bedankt voor uw feedback. We vinden het ontzettend vervelend om te horen dat u zo’n negatieve ervaring heeft gehad. Bij The Jeweller Plug streven we er altijd naar om onze klanten de best mogelijke service te bieden, en we willen graag uw situatie rechtzetten.
Na grondig onderzoek kunnen we echter geen enkele correspondentie of bestelling terugvinden die overeenkomt met uw omschrijving. Daarnaast willen we u erop wijzen dat wij geen bedrijf in Duitsland zijn, maar opereren vanuit België. Het lijkt erop dat er mogelijk sprake is van een vergissing en dat u wellicht contact heeft gehad met een ander bedrijf.
We zouden u graag verder helpen. Mocht u echter nog vragen hebben of twijfels, staan we altijd voor u klaar om dit verder te onderzoeken en te zorgen dat alles naar tevredenheid wordt opgelost.
Met vriendelijke groet,
Het team van The Jeweller Plug
Goede kwaliteit en snelle levering!
19 giugno 2024
Risposta di The Jeweller Plug
Beste,
Hartelijk dank voor uw positieve review! We zijn blij om te horen dat u tevreden bent met de kwaliteit en de snelle levering van uw bestelling. Uw tevredenheid is onze grootste prioriteit, en we waarderen het dat u de tijd heeft genomen om uw ervaring te delen.
We hopen u in de toekomst weer van dienst te mogen zijn!
Met vriendelijke groet,
Het team van The Jeweller Plug
Bad service and product received…
Took over a month with various messages and emails before my order eventually was sent!!!
After paying a hefty duty on it , the i recieved a broken item on one of the orders recieved!!! Very dosappointing indeed and dont think i’ll be ordering from this company again. This is my second order placed and both orders i had to consistently chase up the order with countless emails!!!
12 giugno 2024
Risposta di The Jeweller Plug
Dear Kez,
Thank you for your feedback. We’re sorry to hear that you experienced issues with your order. We understand how frustrating this must have been and appreciate your patience throughout the process.
We’re glad the situation was eventually resolved, but we regret that you received a damaged item and had to go through so much effort to get your order. Unfortunately, rough handling during shipping can sometimes cause breakage, despite our best efforts to package items securely.
At The Jeweller Plug, we always strive to assist our customers quickly and efficiently, and we take your experience very seriously. Should you have any questions or concerns in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Jeweller Plug Team
10 days and still no response or confirmation
I purchased a chain 10 days ago and paid extra for express shipping. Never received a confirmation email, no order number, no anything. Tried leaving a message for them and no response. Definitely a scam. I should've checked the reviews instead of buying on impulse. I have to contact my bank to see if I can get my money back
19 aprile 2024
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Risposta di The Jeweller Plug
Dear Mark Lee
Thank you for your message. We’re sorry to hear about your experience, but it seems there might be a mistake. After checking our records, we could not find any orders matching your description. It’s possible that you’ve confused us with another company.
If your purchase was indeed from The Jeweller Plug, please reach out to us directly so we can assist you in resolving this issue. We’re here to help and ensure that you receive the service you deserve.
Best regards,
The Jeweller Plug Team
I ordered 2 weeks ago and paid an…
I ordered 2 weeks ago and paid an additional 30 dollars for over night. To this day, still havent received confirmation, tracking, etc. DONT ORDER< THEY ARE A SCAM
27 marzo 2024
Non scritta su invito
Risposta di The Jeweller Plug
Dear Michael Currie
Thank you for your message. We’re sorry to hear about your experience, but it seems there might be a mistake. After checking our records, we could not find any orders matching your description. It’s possible that you’ve confused us with another company.
If your purchase was indeed from The Jeweller Plug, please reach out to us directly so we can assist you in resolving this issue. We’re here to help and ensure that you receive the service you deserve.
Best regards,
The Jeweller Plug Team
Sent the wrong item
Sent the wrong item. I don't know what to do with this ugly bracelet
26 dicembre 2023
Non scritta su invito
Risposta di The Jeweller Plug
Dear
Thank you for your message. We’re sorry to hear about your experience, but it seems there might be a mistake. After checking our records, we could not find any orders matching your description. It’s possible that you’ve confused us with another company.
If your purchase was indeed from The Jeweller Plug, please reach out to us directly so we can assist you in resolving this issue. We’re here to help and ensure that you receive the service you deserve.
Best regards,
The Jeweller Plug Team
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