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Valutata 5 stelle su 5

Well what a great experience I've experienced with this company. I decided to upgrade my home theatre system and I found it here at a terrific price. I was concerned about the delivery because I ob... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The router I ordered from the IT Bay arrived next day and my son-in-law fitted it a couple of days later. It was easy to fit, it was replacing an older one in our motorhome, and the speeds we are get... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very helpful when I made an enquiry, after the enquiry, I purchased an item, the next day it was delivered, 5 stars. Also very competitive pricing, highly recommended!

L'azienda ha risposto

Valutata 5 stelle su 5

Price was cheaper than its competitors. Was unsure but took the risk however I was pleasantly surprised. Ordered on the weekend and delivered next working day as promised. Was sent several emails from... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di computer e accessori

Scritti dall'azienda

The IT Bay is an online technology shop selling technology, electronics and office IT products throughout the UK. We stock thousands of the latest tech products from leading brands including Dell, HP, Lenovo and Microsoft. With expert advice, the best prices on the web, rapid next day delivery and free, easy returns, The IT Bay is ideally placed to help you with all your technology needs. We're based near Manchester and stock a huge range of the latest laptops, PCs, tablets and monitors in our purpose built distribution centre. As well as exclusive offers on laptops, desktops and tablets that you won't find elsewhere, we also stock the accessories, components and peripherals you need to complete or customise your purchase. The IT Bay offers you... The best deals A wide range of the latest tech products from the leading brands at the lowest prices ready to ship immediately from stock. As well as exclusive offers on laptops, desktops and tablets that you won't find elsewhere, we also stock the accessories, components and peripherals you need to complete or customise your purchase. For example, seen a laptop but need to add more RAM or upgrade the storage? Not a problem, our team is there for you. Unrivalled service Reality check - everyone claims to offer great service. Having shopped at the competition, we know from experience it's the little details that add up to make a huge difference. We aim to provide a simple, easy and hassle free service both during your shopping journey and post sale. Got a DOA part your need replacing ASAP? We can ship same day nationwide. Need a fast quote? We'll typically respond in under 30 minutes. Bought something and changed your mind? No problem! We offer free, easy returns for 30 days from delivery. Expert advice Behind our website is a knowledgeable team of tech specialists with decades of IT experience. We're here to help when you need us whether that's for product advice and selection, troubleshooting or assistance with a business project such as a tech refresh. Sometimes you just need a second opinion - give us a call for a friendly chat today. Tech from the leading brands Our expertise with the leading technology manufacturers such as Dell, HP, Lenovo and Microsoft allows us to source the most popular products at the best possible prices and pass those saving onto you. As well as special deals and exclusive products, we've got the knowledge to help you find the kit you need. From product selection to delivery and support, we've got you covered. Our customers We supply both consumers and businesses via our website and our in-house sales team. We also supply to the education and public sector. Order online before 5pm and you'll typically receive your goods the following business day. We offer a range of flexible payment methods including PayPal, Klarna Finance and 30 day credit facilities for business customers.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

241 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(241)

30 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great first time experience. Will order again.

Price was cheaper than its competitors. Was unsure but took the risk however I was pleasantly surprised. Ordered on the weekend and delivered next working day as promised. Was sent several emails from when order recieved, shipped with tracking number. A follow up email with an invoice was sent too. Overall great experience and will be looking at them for future purchases.

28 aprile 2024
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Risposta di The IT Bay

Thanks for the positive feedback, glad you had a positive experience shopping at The IT Bay and hope to see you again in the future.

Valutata 5 stelle su 5

Purchased a very nice new Asus laptop…

Purchased a very nice new Asus laptop at a significantly cheaper price than anywhere else. It was last years model but still good value for money and just what I wanted. It was with me the next day and yes, it was properly packaged and sealed as new. I registered it and had a query with the warranty. Hannah replied promptly and helped me with that. One very satisfied customer - thank you!

1 maggio 2024
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Risposta di The IT Bay

Thank you for the feedback. We are glad to hear you have had positive experience and hope to be of service again.

Valutata 4 stelle su 5

Product arrived super quick

Product arrived super quick and the price was excellent. The supplied uk cable wasn't compatible with the docks power brick, luckily I have a load of kettle leads to hand so it didn't cause me any problems but something to be mindful of.

To be fair to IT bay the manufacturers shouldn't be so cheap and provide the UK cables themselves, I've had similar problems from other suppliers

24 aprile 2024
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Risposta di The IT Bay

Thank you so much for the review and the feedback on the cable. We will be discussing this with our product manager and will get this resolved. Again, thank you and we hope to be of service in the future.

Valutata 5 stelle su 5

Better Price and Customer Service than Amazon

Website was easy to use. Easy to find the monitor I was looking for, add it to my basket, checkout and pay. They communicated very well, through the chat app, and via email. They asked if they could help during the checkout process, sent order confirmation and with a VAT invoice. Monitor was delivered 2 days early, in secure packaging. And the monitor worked straight away out of the box. Would buy a monitor from them again. Best part was they were cheaper than amazon!

16 aprile 2024
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Risposta di The IT Bay

Thank you for your kind words! We are glad you have enjoyed the experience and hope to see you soon!

Valutata 5 stelle su 5

Great company, great products and great support

Greetings Folks, IT bay is a great company, with great staff who are very helpful and respectful. I bought a laptop 12 month ago, woke up one day and there was a bit locker on my system which i did not activate or have a number to. I tried everything, ask everyone for advice to open it, unsuccessfully. Finally i called IT bay and from the first word to the last, they understood, supported and solved the issue for my computer. I cannot recommend more highly. Good products, great support, wise tekkys, friendly, positive, if you don't believe me , try them , you wont be disappointed..

12 aprile 2024
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Risposta di The IT Bay

Response from Hannah: Thank you so much for your kind words and taking the time to leave your review, it is much appreciated!

Valutata 5 stelle su 5

Reliable online store with great prices on products

I was looking for a portable monitor and searched on google shopping for the best price and got back itbay.com as my top result. I hadn't heard of them so I checked their reviews on both google and trustpilot and decided to go ahead. I was unsure about the warranty so I had emailed them and they responded promptly. I would like to report that they delivered next business day, and I am super happy with their service and price and wish them all the success. I am sure they will continue to benefit their customers. All the best!

12 aprile 2024
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Risposta di The IT Bay

Thanks for taking a leap of faith Anand and also for your positive review. We hope to see you again in the future.

Valutata 5 stelle su 5

New laptop.

After talking to live chat { Louis } and arranging which laptop i was after and which upgrades i would like ordering was a very simple exercise. i was kept very well informed and the laptop was delivered promptly and when arranged. Can't comment on after sales yet obviously but so far so good.

8 aprile 2024
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Risposta di The IT Bay

Thank you very much for the kind words, Martin! You were a pleasure to deal with and hope to speak again soon! Louis

Valutata 5 stelle su 5

Excellent, fast and efficient service

Excellent, fast and efficient service. Product (new monitor) arrived the next day as promised and in perfect condition all at a lower cost than anyone else. Highly recommended.

5 aprile 2024
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Risposta di The IT Bay

Thank you Mark! We are really glad to hear the monitor has arrived safe & sound. We look forward to being of service again in the future

Valutata 5 stelle su 5

Great value

Great value. Ordered a laptop, delivered quickly and without any hassle. Have since had several useful follow up emails and offers sent my way. Would shop with IT Bay again.

16 febbraio 2024
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Risposta di The IT Bay

Many thanks for leaving us feedback.

Valutata 5 stelle su 5

Really helpful customer services

Really helpful customer services - I asked for order to be delivered on a specific day and they agreed. Everything went like clockwork. Thank you

18 marzo 2024
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Risposta di The IT Bay

Thanks Stephen, we're pleased to hear the goods arrived safe and sound.

Valutata 5 stelle su 5

Great after care

I bought a PC from IT Bay at a very reasonable price. Just out of warranty there was a problem with it and I had to return it to Lenova for repair. Lenova were very disappointing in their service but IT Bay were wonderful - asking how things were going and following up with Lenova on my behalf. I would recommend them highly.

22 marzo 2024
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Risposta di The IT Bay

Hi Ian, thank you so much for this feedback, I've shared it with the wider team. Glad you managed to get the PC sorted as well. All the best!

Valutata 5 stelle su 5

Excellent service

Excellent service, iPad arrived as promised the following day, highly recommended

19 marzo 2024
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Risposta di The IT Bay

Glad to hear goods arrived safe and sound and thanks for taking the time to leave us feedback.

Valutata 5 stelle su 5

Many thanks to sales team

Great customer service, many thanks to sales team. They are very helpful and friendly. Hannah is Brill.

8 febbraio 2024
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Risposta di The IT Bay

Response from Hannah:
Thank you so much for your kind words. It is much appreciated. I look forward to being of service again!

Valutata 5 stelle su 5

Wow!! They are Fab - really!!!

Wow ... faster service than Djokovic!!! They were magnificent. After several days messing around with Lenovo themselves. I placed an order with IT Bay & believe me they are amazing. I was hesitant, never having used ITBay before, but they are great. My concern was totally unnecessary.You get to speak with a real person who is genuine, knowledgeable and helpful. In my case this was Jacob. I'm a proper technophobe, but he was just lovely and so reassuring. I placed my order on Monday at 3pm and it was here by 9.15am on Tuesday - that is 21 hours ... fantastic! Not only did I get excellent service, but saved £100 into the bargain ... YEP £100!! IT Bay's price was £100 cheaper than buying direct from Lenovo, who wanted £770 for the exact same laptop that cost me £669 with these guys. Its a no brainer. They are AWSOME! Don't hesitate, give them a whirl ... & Jacob is BRIL. Cheers ITBay, keep it up. JaynieM

6 febbraio 2024
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Risposta di The IT Bay

Response from Jacob: Hi Jaynie, firstly, thank you ever so much for your kind words! It was an absolute pleasure helping you get the right laptop for work. I am also pleased that the delivery timescales went smoothly with this reaching you early the next day. I hope you like your new laptop and if I can be of any further assistance, I am only a phone call or email away.

Valutata 5 stelle su 5

Fast delivery

Fast delivery, item good price and in great condition

6 febbraio 2024
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Risposta di The IT Bay

Thanks for the feedback.

Valutata 5 stelle su 5

Not ordered from before but will definitely do again

From Louis the real person (not a chat bot!) To the ease of the transaction on their website to the delivery and follow up communication, they've been polite and diligent. They've not hassled whilst on their website, just asked if they can help. So for me personally they've demonstrated some first class service. So I would definitely use again. Oh and that's all without mentioning they were the cheapest price on two new Dell Ultra Sharp monitors. Even cheaper than Amazon!

26 gennaio 2024
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Risposta di The IT Bay

We really appreciate the in depth feedback, thanks for taking the time to write it. I've relayed your comments to Louis and the rest of the team. We hope to be of service again at some point in the future.

Valutata 5 stelle su 5

Louis said Liverpool>City is rubbish

Louis the city fan who knows Liverpool is better than Man city helped me out a lot today. Was looking for a docking station that would be suitable for offices and he sorted me out.

26 gennaio 2024
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Risposta di The IT Bay

Thanks for the feedback. Sounds like a win win conversation; you've got your dock sorted and Louis has had a football education.

Valutata 5 stelle su 5

Great service, product range and prices

Ordered a desktop computer (new stock of last year's model at a great price) on Friday morning and was with me first thing on Saturday morning. Product was really well double boxed for transit and great communication from the company - highly recommended.

19 gennaio 2024
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Risposta di The IT Bay

Many thanks for taking time out to leave us feedback Mark. We're delighted you're pleased with the product and the overall purchase experience and we hope to see you again in the future.

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