I had a great experience using iFish. I had made an error upon placing my order and customer service directly called and emailed me to resolve the error before my shipment was delayed and even gave me... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Every single time I order new fish for my I am blown away by the color and quality. The cichlids are too quality and always arrive healthy. To date I have not lost any fish to shipment issues. Nor wi... Leggi di più
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One of the best merchants I have delt with, in the aquarium hobby industry. The staff in customer service worked with me to insure I purchased the best-fit livestock for my aquariums. Great communic... Leggi di più
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My fish was healthy in thriving. I was nit happy with the delivery free. That's expensive when my fish was only 10 dollars then I paid 49.99 for a delivery fee. I won't be ordering from here again!!
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The iFISH Store provides one of the widest selections of freshwater aquarium and pond fish available online today. We have been providing freshwater fish to aquarium and pond enthusiasts for over 20 years. Here's what you can expect from The iFISH Store: High Quality Fish / Low Pricing / Fast, Low Cost Shipping / Superior Customer Service Following quarantine, all shipments are sent via FedEx Overnight at a flat rate on all orders regardless of size. Interested in something you don't see in our store? Contact us at info@theifishstore.com or 516.524.6423 and just ask!
Live Arrival Guarantee
We follow stringent pre-shipment quarantine, packaging and Overnite Shipment procedures to guarantee live arrival of your fish.
In the unlikely event that you receive a perished fish, do not worry. You can choose to receive a refund or receive a credit on your next order.
Informazioni di contatto
130-27 92nd Avenue, 11418, Richmond Hill, Stati Uniti
- 516.524.6423
- info@theifishstore.com
- www.theifishstore.com
4,6
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Risposta di The iFISH Store
Hi Mike;
Thanks for sharing your feedback. We’re very sorry to hear you lost two fish and understand how disappointing that can be.
Our Live Arrival Guarantee is designed to cover fish that arrive deceased or in poor condition, which is why we ask customers to notify us within 2 hours of delivery. After fish have been in a new aquarium for days or weeks, there are many factors that can affect their health, making it impossible to determine the cause of a loss.
Even though the first fish passed well outside of our guarantee period, we still offered a replacement as a one-time courtesy because we wanted to help. Unfortunately, we’re not able to replace fish that perish weeks after delivery, as we need to apply the same policy fairly and consistently for all of our customers.
We’re sorry your experience didn’t meet your expectations, and we appreciate that you gave us the opportunity to earn your business. We wish you and your aquarium all the best moving forward.
Risposta di The iFISH Store
Hi Jon;
We really appreciate you choosing us again! We’re glad to hear everything was easy, the prices were right, and your fish arrived healthy. Thanks again, and happy fishkeeping!
Risposta di The iFISH Store
Hi Kenny;
Thanks so much for the great review! We’re happy to hear your discus arrived on time and healthy. We really appreciate you choosing us, and hope you enjoy them for years to come. Thanks again, and happy fishkeeping!
This is my best online fish purchasing…
This is my best online fish purchasing experience so far.
I have my doubts with their unbelievable prices
But when the package arrived the color selection they sent me was pretty impressive
Very fast responsive through emails and answered all acclimation support needed.
I had best buck to value experience
30 luglio 2026
Non scritta su invito
Risposta di The iFISH Store
Hi Bala;
Thanks so much for giving us a try! We’re so glad you loved the color selection and had a great experience with your new discus. We really appreciate your support and are always here if you need us. Thanks again, and happy fishkeeping!
13 of the fish were deal upon arrival
13 of the fish were deal upon arrival. My husband took photos and tried to contact but the only method of contact required log in codes from me while I was at work and never received. No phone, no way to contact. MAKE IT RIGHT!
6 luglio 2026
Risposta di The iFISH Store
Hi Jennifer;
We're sorry to hear about your experience. After reviewing your order and your comments, we're not sure what you mean by needing a login "code" to contact us, as our website doesn't require one. If you have an account, you simply enter the password you created when setting it up. If you don't have an account, you can still visit our website at www.theifishstore.com where our phone number and email address are clearly listed. No login is required.
In addition, our phone number and email address are included in the order confirmation emails and on the paperwork that arrives with every shipment, so there are multiple ways to reach us.
We'd genuinely like the opportunity to make this right. Please contact us directly at info@theifishstore.com or 516-524-6423, and we'll be happy to review the photos and the situation with you. We look forward to hearing from you so we can work toward a resolution.
picky fish buyer
good communication, quick shipping and healthy fish all important and they did all...
6 luglio 2026
Risposta di The iFISH Store
Hi Alex;
Thanks so much for the great review! We’re glad your barbs arrived healthy and that you were happy with the communication and quick shipping. We hope they’re settling in nicely. Thanks again, and happy fishkeeping!
I receive Fish from them and they were…
I receive Fish from them and they were packed and received just fine. Valerie and her husband are very good people to deal with, very nice and 100% business.
8 luglio 2026
Risposta di The iFISH Store
Hi Henry;
Thanks so much for the awesome review and for coming back to us again! We’re glad your Arowana arrived safe and sound. We really appreciate the kind words about Valerie and Frank…it means a lot. Thanks again for your support, and we hope you enjoy your new fish. Happy fishkeeping!
Risposta di The iFISH Store
Hi Giovanni;
Thanks for the 5-star review! We’re so glad your catfish arrived quickly and in great shape. We appreciate you giving us a try, and it means a lot to hear you’d buy from us again. Thanks for choosing us, and happy fishkeeping!
Great Discus, Great price
This company stands by their fish, they package very well and care about the fish.
I had a loss and they offered either a replacement or a refund, I choose a replacement and that one came DOA, they still gave me a refund.
Great communication, willing to work with you.
I highly reccomend.
6 luglio 2026
Risposta di The iFISH Store
Hi Kathy;
Thanks so much for the awesome review! We’re really glad to hear you were happy with your discus and that our team could help when you ran into an issue. While we never like seeing a fish arrive DOA, we’re always committed to making things right and taking care of our customers. We really appreciate your recommendation and your support. Thanks again, and happy fishkeeping!
Everything was good.Delivery was on…
Everything was good.Delivery was on time, but one of my fish died.That night, other than that, all the other ones were thriving are still thriving
6 luglio 2026
Risposta di The iFISH Store
Hi Ricci;
Thanks for the review! We’re glad to hear your African Cichlids arrived on time and that the rest are still doing well. We’re sorry to hear one didn’t make it through the first night. If you ever have an issue like that, please reach out to us right away. We’re always happy to help if we can. We appreciate you giving us a try, and hope you enjoy your cichlids for years to come. Happy fishkeeping!
Neon Tetras The beautiful fish arrived healthy and…
The beautiful fish arrived healthy and with good instructions to get them acclimated. They are doing well!
6 luglio 2026
Risposta di The iFISH Store
Hi Vicky;
Thanks so much for the 5-star review! We’re so happy to hear your Neon Tetras arrived healthy and that the acclimation instructions were helpful. It’s great to know they’re settling in and doing well. We really appreciate you choosing us, and we hope you enjoy them for years to come. Thanks again, and happy fishkeeping!
Risposta di The iFISH Store
Hi Dan;
Thanks so much for coming back to us! We’re glad to hear everything was easy and that you’re happy with your discus. We hope you enjoy them for years to come. Thanks again, and happy fishkeeping!
Very professional very knowledgeable…
Very professional very knowledgeable very nice people. I recommend them highly.
30 giugno 2026
Risposta di The iFISH Store
Hi Rodney;
Thanks so much for the awesome review and for coming back to us! We’re glad you’ve had a great experience each time. We appreciate the recommendation and look forward to helping you the next time you’re ready to add to your tank! Happy fishkeeping!
Risposta di The iFISH Store
Hi Derrick;
Thanks so much for your continued support! We’re glad to hear your Arowana and Plecos arrived as expected and true to size. We really appreciate you taking the time to leave a review, and we look forward to helping you again. Happy fishkeeping!
Great Selection, Healthy Fish
Fish arrived well packaged and vibrant! Very pleased with assortment, health, and colors!
29 giugno 2026
Risposta di The iFISH Store
Hi Travis;
Thanks so much for the awesome review! We’re glad your fish arrived healthy and we’re glad you were happy with the selection. We really appreciate you giving us a try, and we hope you enjoy your new fish. Thanks again, and happy fishkeeping!
Guy on the phone insisted sending the…
Guy on the phone insisted sending the fish early because "I've already packed then up" arrived a week earlier than the date give at checkout. My aquarium wasnt fully cycled, did my best but they all died (except 2 tough corys). My aquarium was with a few days of being ready. This didnt have to happen. Anyway ordered new fish from a different place and they worked with me to customize the delivery date around weather and aquarium readiness. Those fish are thriving.
29 giugno 2026
Risposta di The iFISH Store
Hi Maddie;
Thanks for your feedback, and we’re very sorry to hear this happened. We understand how frustrating it is to lose fish, especially when you’re excited for a new order.
We did issue a credit for the four corydoras that were lost, and we appreciate you giving us the opportunity to make that right. Waiting until your aquarium was fully cycled would have given them a much better chance. We’re sorry there was an error on the shipment date on this end and your order arrived before you were ready.
We certainly appreciate your past business and wish you and your new fish all the best. We hope you’ll give us another try and we’d be happy to work with you on your delivery timing.
Never had an issue with over 30 African cichlids fish bought, all arrived alive and all are still doing great
Never had an issue with over 30
28 giugno 2026
Risposta di The iFISH Store
Hi Harold;
Thanks so much for the great review and for coming back to us again and again! It’s awesome to hear all 30+ of your African Cichlids arrived healthy and are still doing great. We really appreciate your support and can’t wait to help with your next order. Thanks again, and happy fishkeeping!
This is a very proffesional store
This is a very proffesional store, I got my discus very healthy and they are doing great. They were shipped in a very well thought out packaging and water quality to not stress the fish during their travel. This will definitely be my fish store now. Thank you guys.
22 giugno 2026
Risposta di The iFISH Store
Hi Tamara;
Thanks so much for the great review! We’re so glad to hear your discus arrived healthy and are doing well. We put a lot of care into our packing and shipping process, so it means a lot to hear that it made a difference. We really appreciate you choosing us, and we’re honored to be your new fish store. Thanks again, and happy fishkeeping!
Risposta di The iFISH Store
Hi Christopher;
Thanks for the 5-stars! We’re glad to hear everything arrived just as expected, from the communication and packaging to the quality of your discus. We really appreciate you choosing The iFISH Store again, and we look forward to helping with your next order. Happy fishkeeping!
All the fish I’ve ever ordered here has…
All the fish I’ve ever ordered here has been really nice and healthy fish
24 giugno 2026
Risposta di The iFISH Store
Hi Jeremiah;
Thanks for coming back to us! We’re happy to hear your fish have always arrived healthy and that you’ve been pleased with every order. We look forward to helping you again when you’re ready to restock. Thanks again, and happy fishkeeping!
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