The Chocolate Smiths Recensioni 1.151

TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

What an absolute delight! The Chocolate Smiths not only make the most incredible chocolate bars, they deliver an entire experience! It is clear that this beautiful little business is run with passion... Leggi di più

Valutata 5 stelle su 5

Love ordering from the chocolate smiths. The chocolate is next level. Its expensive dont get me wrong but when you have it, it all makes sense. As soon as you open the package its a whole experience.... Leggi di più

Valutata 2 stelle su 5

I decided to try this chocolate for the first time, I must say I am very disappointed with it, I bought the salted caramel brownie and the biscuit tin. The biscuit one has not much taste and not muc... Leggi di più

Valutata 5 stelle su 5

The chocolate smith’s chocolate is by far my favourite. The quality is amazing. The taste is sensational. I don’t mind paying a bit more for handcrafted chocolate. Yes it takes about 2 weeks to shi... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Produttore di alimenti

Scritti dall'azienda

The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

1151 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 96% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Valutata 5 stelle su 5

I love The Chocolate Smiths products…

I love The Chocolate Smiths products and find their flavour combos to be well thought out. I often try and buy as part of the Yumble sale as the chocolate is discounted and most of the time theres no obvious reasons why. If i had to provide anything 'negative' id say that on the bars that are filled with something soft, the first layer of chocolate in the mould (which ends up being the top of the bar) could do with being a bit thicker as they never break well and end up being messy. Still a 10/10 product for me, even if i get it everywhere! Great job Steffi & the team

20 aprile 2026
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Risposta di The Chocolate Smiths

Thank you so much for such a thoughtful review! 😊 We’re absolutely delighted you love the flavours and that you enjoy picking up bits in the Yumble sale too. 🍫✨

We really appreciate your feedback on the chocolate shell as well — that’s really helpful for us to hear. And we’ll take “10/10 even if it gets everywhere” all day long! 😄

Valutata 1 stelle su 5

Overpriced and short dated! ☹️

Been waiting a year to actually manage to order something from this company as always sold out!
Anyway placed my first order, (and the last!), on the 8th March for the box of 10 mini taster bars which costs £42!
I had to pre-order for the 22nd April, which I do find a bit excessive, and the price also pretty high, but it was going to be a birthday treat for myself and my husband.
Fast forward to today (7 weeks since placing the order), and I’m waiting with bated breath for my postie to deliver my long-awaited order….it was dutifully delivered this morning, and I am absolutely gobsmacked at what the hype is all about!
Think the box that the chocolate is packed in weighs more than the actual product!
10 tiny bars of chocolate (slightly longer than the size of a small box of matches)
2 bars extremely short dated- Black Forest one expires on the 30th April and the creme brûlée one expires on the 11th May!
Not acceptable charging £4.20 a bar that’s going to be out of date in less than a week, and another that has roughly 2 weeks on it!
And yes, I am very familiar with “best before “ and “use by” dates, but chocolate of that price needs to come with a longer date on it!
Tasted the pistachio cannoli one- not a fan… just tastes like every other Dubai themed chocolate bar.
And tasted the golden bar- just so sickly sweet and nothing special either.
I’m sorry about the negative review, but if I’m spending my money on expensive chocolate that’s supposed to be amazing, I expect it to be just that!….. and I am just so disappointed with it! 😢

20 aprile 2026
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Risposta di The Chocolate Smiths

Thank you for taking the time to share such detailed feedback 😊

We’re really sorry to hear how disappointing this experience has been, especially after such a long wait and with it being a birthday treat — we completely understand how frustrating that must have felt.

In terms of the dates, we do use best before rather than use by, and many of our bars (particularly those with fresh, handmade fillings) naturally have shorter shelf lives. That said, we completely appreciate your expectations given the price and your comments are really important for us to hear.

We’re also sorry the flavours didn’t hit the mark for you — we know how subjective taste can be, but we do understand how disappointing it is when something doesn’t live up to the anticipation.

Thank you again for your honesty — feedback like this is genuinely helpful for us as a small team. 🍫

Valutata 4 stelle su 5

Chocolate

The chocolate is really nice just wish it was easier to break, it ends up a bit messy

17 aprile 2026
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Risposta di The Chocolate Smiths

Thank you for your feedback 😊

We’re so glad you enjoyed the chocolate, though we understand it can be a little messy to break — that’s really helpful for us to hear. 🍫

Valutata 5 stelle su 5

The toffee mallow Easter egg was…

The toffee mallow Easter egg was absolutely off the scale! Beautifully packaged, the tastiest chocolate with an amazing thick caramel mallow filling, just awesome. 👏🏼

10 aprile 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you loved the Toffee Mallow Egg — “off the scale” is exactly what we aim for! 🍫🥚✨

Valutata 5 stelle su 5

Sara from America here

Sara from America here.
Hands down BEST CHOCOLATES EVER!!!!
You all are So Amazing and fun to watch on TikTok.
The carmel is like no other. Chocolate is chef's kiss!!
Thank you so much for bringing so much happiness to us Americans with (not so good chocolate) haha...
Love you all!!!
A 100 💫💫💫💫💫💫

1 aprile 2026
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Risposta di The Chocolate Smiths

Thank you so much, Sara! 😊 We’re absolutely delighted you love the chocolate — and it’s lovely to hear you enjoy watching us on TikTok too! 🍫✨

So glad the caramel hit the spot… we’ll take “chef’s kiss” all day long! 😄

Sending lots of chocolatey love your way! 💛🍫

Valutata 5 stelle su 5

Take my money

There is nothing that these guys make that I don’t love! The best quality ingredients and clearly made with love and passion.

8 marzo 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you love everything we make — that really means the world to our team. 🍫✨

Valutata 5 stelle su 5

Amazing chocolate

Amazing chocolate! Helps to be on the newsletter for early access and exclusive

13 maggio 2025
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re so glad you enjoyed the chocolate — and great tip about the newsletter too! 🍫✨

Valutata 5 stelle su 5

Amazing chocolate such good quality

Had the Geordie bar this time as well as I’ve never tried it . Lucky to be on subscription bar list so get chocolate regularly. Lovely packaging

8 marzo 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re so glad you enjoyed the Geordie Bar — and how lovely to hear you’re part of the subscription too! Delighted you like the packaging as well. 🍫✨

Valutata 5 stelle su 5

Teacake Easter Egg

Received my Teacake Easter Egg. Wow this was unbelievable. I broke into it and heard the snap. It was gooey and messy just how so like it. You can taste everything that is in this chocolate egg, you can tell the quality of ingredients that have been used to create this extremely amazing egg. Well worth the wait.

5 aprile 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you enjoyed the Teacake Egg — that gooey, messy centre is exactly what we love too! So glad it was worth the wait. 🍫🥚✨

Valutata 1 stelle su 5

Still haven’t received anything

Still haven’t received anything

8 marzo 2026
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Risposta di The Chocolate Smiths

Thank you so much for your review 😊

Just to reassure you, your order is a pre-order and is due to be dispatched by 22nd April, as noted on the product page, at checkout and on your order. We’ve also popped an email over with your order details for easy reference.

If there’s anything at all you’re unsure about, please do feel free to get in touch — we’re always happy to help. 🍫

Valutata 5 stelle su 5

Oh my word....

Upon arrival, the packaging was next level, so well put together, great graphics and colours on the presentation box.
Once I opened it, I felt slightly underwhelmed, as the pictures I'd seen, seemed to show the bars being larger...or maybe that was just my expectations; but the rest exceeded mine.

As I unwrapped it, it looked like it was going to be a messy eat, as there didn't seem to be any order to break off a small piece; so I ripped at it and it seemed to divide itself perfectly, in caramel perfection.
The taste was unbelievable, I've never had a chocolate bar quite like it (trying not to swear here) but, oh my word, I went into another world for a bit.
They are pricey, so it's an occasional treat for me, but I'll definitely be a returning customer.

8 marzo 2026
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Risposta di The Chocolate Smiths

Thank you so much for such a thoughtful review! 😊 We’re delighted you loved the packaging and that the taste took you to another world — that’s exactly what we hope for. 🍫✨

We really appreciate your honest feedback on the size as well, and we’re so glad the flavour made up for it. It means a lot to hear you’ll be back for another treat.

Valutata 5 stelle su 5

The Black Forest bar is to die for I…

The Black Forest bar is to die for I now order 4 at a time 🤦🏻‍♀️ me and my son love the chocolate from here

4 febbraio 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re thrilled you and your son love the Black Forest bar — sounds like it’s become a firm favourite! 🍒🍫✨

Valutata 3 stelle su 5

Great chocolate ruined by the long wait and hassle of ordering

The chocolate is really delicious but the overall shopping experience makes me not want to buy again. Having to wait for a specific slot to order and then waiting over two weeks just ruins the experience. If the product sells out every time why not have it in stock before putting it for sale?
I would order regularly if it wasn’t for the wait as the quality is really good.

6 marzo 2026
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Risposta di The Chocolate Smiths

Thank you for your honest feedback — we really do appreciate it. 😊

We’re so pleased you enjoyed the chocolate itself, but we completely understand how the ordering process and wait times can impact the overall experience. As a small team making everything by hand, we do release in batches, but we know this can be frustrating and it’s something we’re always working to improve. 🍫

Thank you again for taking the time to share your thoughts — it genuinely helps us.

Valutata 5 stelle su 5

The best chocolate!

The best chocolate!! The flavours are amazing and the fillings are just next level.

8 marzo 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re thrilled you loved the flavours and fillings — that’s wonderful to hear. 🍫✨

Valutata 5 stelle su 5

Not your run of the mill, Boring chocolate.

The whole experience is a delight on the senses. I have been buying their chocolate for years now. I get the same excitement today as the first bar I ever bought when their business exploded. Yes you are paying more than other brands, but this isn’t a regular bar of boring store bought chocolate. It’s a whole handmade experience and each carefully thought out bar is like a special treat or reward for yourself and is 100% worth the cost. With all their unique flavours and the genius idea of collaboration bars. You simply have to try them.

8 marzo 2026
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Risposta di The Chocolate Smiths

Thank you so much for such a wonderful and loyal review! 😊 We’re absolutely delighted to hear you still get that same excitement — that really means the world to us. So glad you enjoy the whole experience and our collaboration bars too. 🍫✨

Valutata 5 stelle su 5

I promise you it’s worth the order

Incredible chocolate, innovative & addictive textures & flavour combinations & stunning packaging design too.. 10/10 all year long

8 marzo 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re thrilled you love the flavours, textures and packaging — 10/10 all year long means a lot to us! 🍫✨

Valutata 5 stelle su 5

Local company that makes delicious chocolate…

Found a company that's local and makes proper chocolate.. not the stuff in certain bars...which are like eating wax
I have tried the Geordie Bar it was delicious I have 5 others to try yet!If they taste like the 1st bar I'm in for a treat, we'll packaged and 100% taste
Thank you! Steffi and your team 🤩

8 marzo 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re so glad you found us and enjoyed the Geordie Bar — sounds like you’ve got some treats ahead! We hope you love the rest just as much. 🍫✨

Valutata 5 stelle su 5

Amazingly tasty chocolate

Amazingly tasty chocolate, great team. Can recommend so hard. The flavours they come up with are really interesting and delicious.

8 marzo 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re delighted you enjoyed the chocolate and our flavours — your recommendation means a lot to us! 🍫✨

Valutata 5 stelle su 5

An Enchanting chocolate bar

This is an amazing chocolate bar, well worth the wait.

6 marzo 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re delighted you feel it was worth the wait — that means a lot to us. 🍫✨

Valutata 5 stelle su 5

First time buyer

First time buyer. Wanted new delicious treat for Easter. They raved about it. Their new favorite

6 marzo 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re delighted your first experience was a hit — so lovely to hear it’s become a new favourite. 🍫✨

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