The Chocolate Smiths Recensioni 1.147

TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The chocolate smith’s chocolate is by far my favourite. The quality is amazing. The taste is sensational. I don’t mind paying a bit more for handcrafted chocolate. Yes it takes about 2 weeks to shi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've tried several Chocolate Smiths bars and I haven't come across one I dislike. The chocolate is exceptional and you can tell it's good quality by the 'snap' it makes when you break it. Can't wait t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had such a great time at the opening day! Loads of samples, free ice cream, plus fun extras like singers and caricatures. The shop looks amazing and it was really cool seeing the chocolatiers making e... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

I didn’t taste the chocolate (it looked delicious). I ordered internationally. The product arrived completely sealed on the outside. Not airport resealed after inspection. My caramel bar w... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Produttore di alimenti

Scritti dall'azienda

The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

1147 recensioni

5 stelle
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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The chocolate smith’s chocolate is by Alisha

The chocolate smith’s chocolate is by far my favourite. The quality is amazing. The taste is sensational.
I don’t mind paying a bit more for handcrafted chocolate. Yes it takes about 2 weeks to ship and that just shows how much time goes in to making the bars I am yet to be disappointed.
I am not vocal publicly about what I like and don’t like. I make the exception for the chocolate smiths because I just enjoy it that much. They say money can’t buy happiness, but it can buy these bars and that makes me happy.

3 aprile 2026
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Risposta di The Chocolate Smiths

Thank you so much for such an incredible review 😊

Your support and understanding genuinely mean the world to us. We put so much care into every single bar, so hearing that you feel the quality and effort behind them is incredibly special. 🍫✨

And we absolutely love that last line — we might have to borrow that one! 😄

Valutata 2 stelle su 5

Arrived damaged

I didn’t taste the chocolate (it looked delicious).
I ordered internationally.
The product arrived completely sealed on the outside. Not airport resealed after inspection.
My caramel bar was not wrapped properly. The label and foil weren’t folded tightly around the chocolate bar.
It was cracked and oozing out.
My biggest mistake is I didn’t photograph it. I disposed of it as being a food item, looked risky to consume.
Then decided to let the company know. They didn’t offer to replace. I understand without a photo, but I’m truthful and would have preferred a replacement.
Their inner box packaging is fun and made me smile.
Good shipping time, customer service for complaints is poor.

7 aprile 2026
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Risposta di The Chocolate Smiths

Thank you for taking the time to share your feedback 😊

We’re really sorry to hear about your experience, especially after ordering internationally. We completely understand your concerns regarding the condition the bar arrived in, and we’re sorry it left you feeling unable to enjoy the product safely.

As a small business, we do normally require photographs for transit damage claims so we can investigate properly with both packaging and shipping, but we do appreciate your honesty and understand your disappointment in this situation.

We’re glad the packaging and shipping speed brought at least some positives to the experience, though we’re sorry we fell short on this occasion. 🍫

Valutata 5 stelle su 5

Lovely chocolate

Delicious chocolate as always ,nice packaging too!

7 aprile 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re delighted you enjoyed it — and lovely to hear you liked the packaging too! 🍫✨

Valutata 5 stelle su 5

Every experience from the Chocolate…

Every experience from the Chocolate Smiths is a sensation and triumph. They are yet to disappoint!

7 aprile 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re delighted you enjoyed it — and lovely to hear you liked the packaging too! 🍫✨

Valutata 3 stelle su 5

All Top Show

Like many other reviewers, I received a box with chocolate with a best before date of 2 days. Like others, I’d waited 3 weeks for delivery. This is not acceptable.
The manufacturer has to accept that when you charge a premium price, customers have every right to expect a premium product - and that includes the product and packaging. My cheap cardboard box fell apart after removal from the outer box. Bars of chocolate had wrappers which were put on upside down.
Truly a case of you can’t judge a book by its cover - it looks premium, but is far from being premium.

25 aprile 2026
Non scritta su invito
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Risposta di The Chocolate Smiths

Thank you for your feedback 😊

We’re really sorry to hear you were disappointed with your experience. Some of our bars, particularly those containing fresh cream ganache, naturally have shorter best before dates due to the fresh ingredients used and the fact they are handmade in small batches. The bars can also be frozen for up to three months if needed.

We do appreciate your comments regarding the packaging and presentation as well, and we’re sorry it didn’t meet your expectations on this occasion. 🍫

Valutata 3 stelle su 5

I purchased the coffee and stroopwafel

I purchased the coffee and stroopwafel. To be honest I was disappointed in this bar. Every other I’ve tried have been really tasty. Filling scrumptious. This was bland and lacked crunch of the stroopwafel. Wouldn’t purchase again. Chocolate excellent.

4 aprile 2026
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Risposta di The Chocolate Smiths

Thank you for your feedback 😊

We’re really sorry to hear this one wasn’t a favourite for you, though we’re glad you still enjoyed the chocolate itself. Stroopwafels are traditionally more chewy than crunchy, but we completely understand that the texture may not have been what you were expecting. 🍫☕

Valutata 5 stelle su 5

Best chocolate I've ever had

The golden caramel bizarre bar was so delicious! I would buy it all the time if I could. For the price it is definitely worth it for a treat!

3 aprile 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re delighted you loved the Golden Caramel Bizarre Bar — and we completely understand wanting it all the time! 😄🍫✨

So glad you felt it was worth it as a special treat.

Valutata 5 stelle su 5

Because The Chocolate Smiths are worth it!

I've been buying chocolate from the Chocolate Smiths since 2021, it just gets better year on year. It is the ultimate treat, so tasty, so different, so worth it!

3 aprile 2026
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Risposta di The Chocolate Smiths

Thank you so much for all your support since 2021 😊 That really means the world to us!

We’re absolutely delighted you’ve enjoyed seeing everything evolve over the years — and that it still feels like the ultimate treat. 🍫✨

Valutata 5 stelle su 5

Exceptional quality

I've tried several Chocolate Smiths bars and I haven't come across one I dislike. The chocolate is exceptional and you can tell it's good quality by the 'snap' it makes when you break it. Can't wait to keep trying the new creations in future 🤎

3 aprile 2026
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Risposta di The Chocolate Smiths

Thank you so much for such a lovely review! 😊 We’re absolutely delighted you’ve enjoyed every bar so far — and we love that you noticed the snap too! 🍫✨

We can’t wait for you to try the future creations as well. 🤎

Valutata 5 stelle su 5

Cherry Bakewell hit the spot!

This time I chose the cherry bakewell and it was just so good.
What I find remarkable is that it wasn't sickly sweet. But it hit the spot!
I just couldn't bring myself to share it...

3 aprile 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re delighted you loved the Cherry Bakewell — and we completely agree, sometimes a good bar is just too good to share! 😄🍒🍫✨

Valutata 5 stelle su 5

Don't dilly dally, just buy it!

It's just the best tasting chocolate ever! And the packaging on all the products is just brilliant, you know you are about to eat something special!

3 aprile 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you love both the chocolate and the packaging — we always want it to feel like opening something really special. 🍫✨

Valutata 5 stelle su 5

Great chocolate

Great chocolate, easy ordering.
Delivery is usually quick, given the chocolate is freshly made, all-round great service.

3 aprile 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re delighted you’ve enjoyed the chocolate and the overall service — and we really appreciate your understanding that everything is freshly handmade. 🍫✨

Valutata 5 stelle su 5

Shop opening day!

Had such a great time at the opening day! Loads of samples, free ice cream, plus fun extras like singers and caricatures. The shop looks amazing and it was really cool seeing the chocolatiers making everything. Such a lovely atmosphere, will definitely be back!

25 aprile 2026
Non scritta su invito
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you had such a great time at the opening day — it was an amazing atmosphere, wasn't it!

So glad you enjoyed the samples, the extras and getting to see everything being made — we can’t wait to welcome you back again! 🍫✨

Valutata 4 stelle su 5

This company make fantastic products…

This company make fantastic products which are beautifully packaged. It’s evident that a lot of care and love goes into making these items.
My only reason for not being totally satisfied on this occasion was that one item was lacking one of the main items (stroopwaffle) which is pretty much the star of the show in the piece. I have ordered the same item before so know it was 💯 lacking. A little disappointing but only on this occasion.

8 marzo 2026
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Risposta di The Chocolate Smiths

Thank you so much for your lovely feedback 😊

We’re delighted you enjoy our products and packaging — that really means a lot to our team. We’re sorry to hear that your Coffee and Stroopwafel Bar was missing a key element, especially as you’ve had it before and know what to expect — we completely understand how disappointing that must have been.

We really appreciate you bringing this to our attention. 🍫✨

Valutata 5 stelle su 5

OMG there is no words good enough to…

OMG there is no words good enough to describe this mouth watering chocolate.. it’s really not for sharing… I’m totally addicted to it,, my dark choc Easter egg was so so good.. I had to hide it so the husband didn’t find it… awaiting my next purchases ❤️❤️❤️❤️

28 marzo 2026
Non scritta su invito
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We absolutely love this — sounds like it didn’t stand a chance! 😄🍫✨

So glad you enjoyed the dark chocolate egg… and we won’t tell your husband! 🤫❤️

Valutata 5 stelle su 5

I love The Chocolate Smiths products…

I love The Chocolate Smiths products and find their flavour combos to be well thought out. I often try and buy as part of the Yumble sale as the chocolate is discounted and most of the time theres no obvious reasons why. If i had to provide anything 'negative' id say that on the bars that are filled with something soft, the first layer of chocolate in the mould (which ends up being the top of the bar) could do with being a bit thicker as they never break well and end up being messy. Still a 10/10 product for me, even if i get it everywhere! Great job Steffi & the team

20 aprile 2026
Non scritta su invito
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Risposta di The Chocolate Smiths

Thank you so much for such a thoughtful review! 😊 We’re absolutely delighted you love the flavours and that you enjoy picking up bits in the Yumble sale too. 🍫✨

We really appreciate your feedback on the chocolate shell as well — that’s really helpful for us to hear. And we’ll take “10/10 even if it gets everywhere” all day long! 😄

Valutata 1 stelle su 5

Overpriced and short dated! ☹️

Been waiting a year to actually manage to order something from this company as always sold out!
Anyway placed my first order, (and the last!), on the 8th March for the box of 10 mini taster bars which costs £42!
I had to pre-order for the 22nd April, which I do find a bit excessive, and the price also pretty high, but it was going to be a birthday treat for myself and my husband.
Fast forward to today (7 weeks since placing the order), and I’m waiting with bated breath for my postie to deliver my long-awaited order….it was dutifully delivered this morning, and I am absolutely gobsmacked at what the hype is all about!
Think the box that the chocolate is packed in weighs more than the actual product!
10 tiny bars of chocolate (slightly longer than the size of a small box of matches)
2 bars extremely short dated- Black Forest one expires on the 30th April and the creme brûlée one expires on the 11th May!
Not acceptable charging £4.20 a bar that’s going to be out of date in less than a week, and another that has roughly 2 weeks on it!
And yes, I am very familiar with “best before “ and “use by” dates, but chocolate of that price needs to come with a longer date on it!
Tasted the pistachio cannoli one- not a fan… just tastes like every other Dubai themed chocolate bar.
And tasted the golden bar- just so sickly sweet and nothing special either.
I’m sorry about the negative review, but if I’m spending my money on expensive chocolate that’s supposed to be amazing, I expect it to be just that!….. and I am just so disappointed with it! 😢

20 aprile 2026
Non scritta su invito
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Risposta di The Chocolate Smiths

Thank you for taking the time to share such detailed feedback 😊

We’re really sorry to hear how disappointing this experience has been, especially after such a long wait and with it being a birthday treat — we completely understand how frustrating that must have felt.

In terms of the dates, we do use best before rather than use by, and many of our bars (particularly those with fresh, handmade fillings) naturally have shorter shelf lives. That said, we completely appreciate your expectations given the price and your comments are really important for us to hear.

We’re also sorry the flavours didn’t hit the mark for you — we know how subjective taste can be, but we do understand how disappointing it is when something doesn’t live up to the anticipation.

Thank you again for your honesty — feedback like this is genuinely helpful for us as a small team. 🍫

Valutata 4 stelle su 5

Chocolate

The chocolate is really nice just wish it was easier to break, it ends up a bit messy

17 aprile 2026
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Risposta di The Chocolate Smiths

Thank you for your feedback 😊

We’re so glad you enjoyed the chocolate, though we understand it can be a little messy to break — that’s really helpful for us to hear. 🍫

Valutata 5 stelle su 5

The toffee mallow Easter egg was…

The toffee mallow Easter egg was absolutely off the scale! Beautifully packaged, the tastiest chocolate with an amazing thick caramel mallow filling, just awesome. 👏🏼

10 aprile 2026
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Risposta di The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you loved the Toffee Mallow Egg — “off the scale” is exactly what we aim for! 🍫🥚✨

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