What an absolute delight! The Chocolate Smiths not only make the most incredible chocolate bars, they deliver an entire experience! It is clear that this beautiful little business is run with passion... Leggi di più
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Maybe it just wasn’t my thing and I’ve been spoiled by other (better quality?) chocolate. Appreciate the work to try to replicate flavours. Nana’s biscuit tin was a fantastic idea but the flavours and... Leggi di più
First time ordering after spotting them on social media. Packaging is amazing! so much fun seeing the box and the detail is great. Chocolate was amazing and they stand out from everyone else wit... Leggi di più
Love ordering from the chocolate smiths. The chocolate is next level. Its expensive dont get me wrong but when you have it, it all makes sense. As soon as you open the package its a whole experience.... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!
Informazioni di contatto
Unit G19 Tromso Close, Tyne Tunnel Trading Estate,, NE297XH, North Shields, Regno Unito
- 0191 447 0790
- steffi@thechocolatesmiths.com
- www.thechocolatesmiths.com
4,5
Eccellente
1153 recensioni
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Risposta di The Chocolate Smiths
This is the kind of problem we fully support 😄🍫♥️
Thank you so much — “best chocolate ever” is the highest compliment we could ask for! We’ll keep doing our best to make it dangerously irresistible.
Best choice chocolate with no palm oil
Deliciously very moreish chocolate and that’s just the outside, well the fillings are out of this world and as an added bonus there’s no palm oil , ok so it has to stay in the fridge I think all chocolate tastes better out of the fridge so no complaints from me
Keep up the good work
Well done everyone xx
2 febbraio 2026
Risposta di The Chocolate Smiths
What a lovely review — thank you so much! 💛🍫
We’re so happy you’re loving the chocolate (inside and out!) — “moreish” is always the goal 😄 And yes… those fillings do like to steal the spotlight!
We’re really proud to be palm-oil free, so thank you for noticing that too. And you’re absolutely right — some people much prefer their chocolate straight from the fridge, especially our filled bars. Personal preference wins every time!
Thank you again for your support — it means the world to our small team.
With choccy love,
What a treat!
I thoroughly enjoyed my first experience of Chocolate Smiths.
The ordering was as expected. Although you do have to be ultra aware of the timings of the release of the products or you will find yourself out of luck. Even upon release time you have to be quick!
Obviously this speaks volumes on the quality of the Chocolate !
I had the black forest flavour, not being a huge fan of dark chocolate I found this complemented the black cherry filling perfectly.
Absolutely delicious.
I will buy again, in fact I have splahed out on an Easter egg although it is s damaged one. The taste and experience will be the same.
I will review that once I have devoured it!
The items are well packaged up. It's packaging for the bars of choccy is lovely and does add to the special experience of Chocolate Smiths products. Bringing that extra special feeling. Bravo guys on superb niche products that are found in the North East.
21 febbraio 2026
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Risposta di The Chocolate Smiths
What a brilliant first review — thank you so much! 🍫✨
You’ve absolutely nailed the “drop day adrenaline” experience 😄 It does get a little intense at release time, but as you said, that really is a reflection of how much people love the bars — which still blows us away every single week.
We’re especially pleased you enjoyed the Black Forest — that rich cherry with the darker chocolate is one of our favourites too, particularly for those who don’t usually gravitate towards dark chocolate. 🍒
And we love that you’ve gone for a (perfectly imperfect!) damaged Easter egg — you’re absolutely right, the taste and experience are exactly the same. Smart move! 😉
Thank you for noticing the packaging and the special touches — we want every order to feel like a little moment of indulgence when it arrives.
So proud to be flying the chocolate flag from the North East 💛
We can’t wait to hear your Easter egg verdict!
Disappointing customer service
I had a very disappointing experience with this company.
I ordered the chocolate online and received a dispatch email with a tracking link, but no delivery notification was ever issued by either them or Royal Mail (yes, their courier is Royal Mail). The parcel was marked as delivered by Royal Mail and was thrown over my back garden fence and left outside without my knowledge for a week. As a result, it remained exposed to the heavy rain for several days and the contents were completely damaged. When I contacted the company, I was repeatedly told by a very unhelpful and very arrogant lady (Krystyna) that the responsibility of the parcel passed to me simply because the tracking showed "delivered", despite the parcel being left unattended, containing perishable food, and without any delivery notification. I was offered neither a refund nor a replacement because, according to this company, the fault was mine for not tracking the parcel.
The most disappointing thing was the lack of accountability and willingness to find a reasonable resolution. I was made to feel like the situation was entirely my fault for not constantly monitoring tracking, which is not something I have ever been expected to do with other online retailers.
Based on how the issue was handled, I would not purchase from this company again and would advise others to be cautious because you will not get your money back.
EDIT (made on 14th March in response to the owner's reply to my review).
Once again you are blaming me for not tracking a parcel, which is where the problem ultimately lies. You can twist it however you want "for transparency", the truth is that both you and Krystyna handled the situation very poorly from the very first email and keep on using the excuse of being a "small business" to avoid refunding customers when even you admitted that "sometimes Royal Mail do not leave any delivery notes during busy times". I have no problem posting all the emails exchanged between me and Krystyna and, as also stated to her, issuing pictures of the products would have changed NOTHING because at that point you BOTH had made it clear that I wasn't going to get any refunds nor replacements because the fault was mine for not tracking my parcel.
24 febbraio 2026
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Risposta di The Chocolate Smiths
We’re sorry you feel disappointed by this situation and would like to clarify the timeline for transparency.
Your order was placed on 27th January and dispatched on 9th February — ahead of our stated 10–12 working day turnaround. It was delivered by Royal Mail on Wednesday 11th February. A dispatch email containing the tracking number was sent and acknowledged.
Our delivery aim is approximately 48 hours from dispatch, and tracking is provided specifically so customers can monitor delivery — particularly for perishable items. In this case, Royal Mail marked the parcel as successfully delivered.
When you contacted us, we requested photographs of the damaged goods in order to investigate further. Only images of the outer box were supplied. Without evidence of product damage or confirmation from Royal Mail that the parcel was misdelivered, we are unable to raise a courier claim or issue a replacement.
We are extremely proud of our customer service and of the care with which we handle genuine delivery issues. We regularly refund or replace orders where circumstances warrant it. However, as a small business, we cannot assume liability for parcels confirmed as delivered where tracking was available and not monitored.
We do understand how frustrating situations like this can be, and we’re sorry this experience has left you feeling dissatisfied.
Yummy collaboration as usual it’s…
Yummy collaboration as usual it’s always a nice surprise when it arrives, Baklavatty got an order straight after love purporting small businesses , Big corporations can shove it 😂
7 gennaio 2026
Risposta di The Chocolate Smiths
This made us laugh — and smile! 😄🍫
We’re so glad you loved the Baklavaty collab and that it delivered that lovely surprise feeling when it arrived. That’s exactly what we hope for every time.
And thank you for championing small businesses — it truly makes a difference. We’re incredibly proud to collaborate with other passionate independents like Baklavaty. 💛
I completely appreciate the art and…
I completely appreciate the art and skill of what you do.
The only thing I would say is that it’s expensive and the wait for delivery was quite long.
You want quality I guess you have to pay but maybe, in today’s world, it’s an expensive treat.
12 febbraio 2026
Non scritta su invito
Risposta di The Chocolate Smiths
Thank you so much for your thoughtful feedback 💛
We really appreciate you recognising the care, creativity and skill that goes into what we do — that means a lot to our small team. We completely understand that our chocolate is a little more of a luxury purchase, and we know the wait can feel long at times, especially during busy drops.
Everything is handmade in small batches using ethically sourced, high-quality ingredients, and we’re proud to pay a living wage — which does mean we can’t compete with mass-produced pricing. But we truly hope that when the bar arrives, it feels like a special treat worth waiting for. 🍫✨
Thank you again for your support.
So good the squirrels broke into my shipping box and had some too!
I did a big order from the pre-order bonanza they had a few months ago, and received it a couple of weeks ago - on my birthday, woohoo! Unfortunately, the mail carrier didn't notify me that the package was delivered, so it sat outside for about 2 hours, and squirrels chewed through it (I can't blame them, it's winter and they're hungry). Those squirrels have good taste; they were straight for the Dunk Cookies Collaboration bar and put quite a dent in it. Thankfully, the other bars were untouched, and you better believe I cut the bite marks off the besmirched bar and ate that too! I only lost about 5-10% of the bar, an acceptable squirrel-tax, I suppose.
As far as the bars go, I haven't eaten them all yet, but of the ones I've had, they are all delicious. Each is also HUGE, and easily 2 large servings of chocolate, and this puts them perfectly in line with other gourmet chocolate bars I've had, pricewise. The collaboration bar was more expensive but also twice again as big, and was 4 big servings at least.
I've yet to find another company quite like this one. These really are more like candy bars (chocolate purists, look elsewhere) - if you like Ben & Jerry's ice cream for all the mix-ins, you'll love these. The flavor combinations are thoughtful and balanced, and the quality of the chocolate itself is very good. I usually find dark chocolate can be a bit iffy (waxy and doesn't melt well), but their Black Forest Gateau Bar was one of my favorites so far.
Overall, amazing flavors, actually decent pricing considering the size of the bars, and shipping is more than reasonable for international. The only complaint I have is that I have to camp my computer at drop times to snag anything!
14 febbraio 2026
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Risposta di The Chocolate Smiths
This might be one of our favourite reviews ever — squirrels included! 🐿️🍫
Firstly, we’re so sorry (but also slightly impressed) that your birthday delivery attracted some very determined wildlife. We’re relieved most of the bars survived the great squirrel heist of winter — and we absolutely love your “squirrel-tax” attitude. Dedication level: elite. 😄
We’re thrilled you’re enjoying the bars so far — especially the Black Forest Gateau! And thank you for recognising the size and value of the collab bars; they are big boys by design. We always aim for indulgent, shareable (if you must!) portions.
We also love the Ben & Jerry’s comparison — that’s such a perfect way to describe our mix-in madness. And yes… the drop-day camping is real. We see you. 👀⏰
Thank you so much for your thoughtful, hilarious, and incredibly kind words — and happy (belated!) birthday from all of us. 🎉
Risposta di The Chocolate Smiths
Thank you so much! 🥹🍫
“Incredible” is exactly what we aim for — so that means the world to us!
The chocolate is incredible
The chocolate is incredible - the pistachio and chocolate gateaux bars are the favourites in our house so far! Customer service is great and quick.
9 gennaio 2026
Risposta di The Chocolate Smiths
Thank you so much! 🥰🍫
We’re so happy to hear the Pistachio and Chocolate Gateaux bars are house favourites — excellent choices! 💚🍰
And it’s lovely to know our customer service hit the mark too — we always aim to be as speedy and sweet as the chocolate itself!
Risposta di The Chocolate Smiths
We LOVE to hear that! 😄🍫
Thank you so much for coming back time and time again — that’s the biggest compliment we could ask for. 💛
We’ll keep the chocolate magic coming!
Much Love from North Carolina
You guys do an amazing job from North Carolina! I am grateful to be able to try your chocolates from before you had the machine and was hand wrapping each chocolate, to now, The quality of the chocolates are now my #1 go to for anything chocolate related. My favorite is the Golden chocolate. Even to the bizarre bars that have filling in them, they are the perfect amount of sweet without being too much. I will eventually do a review to show how this company has been on the money since I found them! I followed them for YEARS and would always miss the chocolate drop which would be sold out in minutes. This made me set an alarm 2 minutes before the drop to get on the website on time to snag a bar! It was definitely worth the wait, and I will keep trying to get more bars in the future! Thank you for caring as a company as much as your team does it really shows inside and out. :)
7 gennaio 2026
Risposta di The Chocolate Smiths
Wow — this absolutely made our day. Thank you so much for such a thoughtful, generous message all the way from North Carolina! 💛🍫🇺🇸
It means the world to us that you’ve been with us from the hand-wrapping days through to now, and that the quality has stayed your number one. That’s everything we strive for. Hearing that the Golden Bar is your favourite (excellent choice 😉) and that even the Bizarre Bars hit that perfect sweet balance really means a lot.
We also love the image of you setting an alarm before drops — the dedication! 😄 We’re so grateful you stuck with us through the sold-out moments and that it’s felt worth the wait. Your kind words about our team and how much we care genuinely touched us — it’s exactly who we try to be, inside and out.
Thank you for the years of support, patience, and love. We can’t wait to keep creating chocolatey magic for you for many more drops to come ✨
The best chocolate from an amazing company!
Every time I try the Chocolate Smiths products the always exceed my expectations. The new collaboration bar with Baklavaty is out of this world!!
7 gennaio 2026
Risposta di The Chocolate Smiths
Thank you so much, Lisa! 🥹🍫
We’re absolutely over the moon to hear we keep exceeding your expectations — and we’re so glad you loved the Baklavaty collaboration bar. It really is something special! ✨🤍
Thank you for your continued support — it means the world to our small team.
Definitely worth a try 😜
I'm really impressed with the experience I've had with the chocolate smith, the artisan chocolate maybe more expensive than others, but the quality is outstanding and the customer service is really good too. The variety of different flavour combinations is also really good.
Definitely worth a try!! 😋
7 gennaio 2026
Risposta di The Chocolate Smiths
Thank you so much! 🥹🍫
We’re absolutely thrilled to hear we keep exceeding your expectations — that means everything to us. And yes… that Baklavaty collab really is something special! 🤍✨
Thanks for your continued support — we can’t wait to surprise you again soon!
Luxury and idiosyncratic chocolates xx
7 novembre 2025
Risposta di The Chocolate Smiths
Thank you so much! 💛🍫
“Luxury and idiosyncratic” is exactly the vibe we’re going for, so that means the world to us!
Really good quality chocolate and…
Really good quality chocolate and excellent packaging.
Loved the salted Carmel bar but not so keen on the chocolate brownie flavour, which was dark chocolate. Would try other bars on special occasions as costly.
9 gennaio 2026
Risposta di The Chocolate Smiths
Thank you so much for your thoughtful review! 💛🍫
We’re really pleased you loved the quality and packaging — and the Salted Caramel bar is a big favourite here too 😍
Totally understand about the brownie bar — the darker chocolate profile isn’t for everyone, and taste is so personal. We really appreciate you giving it a try, and we’re glad you’d consider treating yourself again on special occasions.
Thanks again for your support — it truly means a lot to our small team!
Been a fan of since 2020
Been a fan of since 2020, we always look forward to that box arriving. The bars are always high quality, delicious and a real treat. The range of flavours is fantastic and there is something for everyone. I love the mini bar selections and the collaboration bars are just amazing!
8 gennaio 2026
Risposta di The Chocolate Smiths
Thank you so much for this gorgeous review! 💛🍫
It means the world to hear you’ve been with us since 2020 — what a journey it’s been! We absolutely love knowing that the arrival of that choccy-filled box is still something you look forward to.
So happy you’re enjoying the flavours, the minis, and the collabs — they’re some of our favourite things to dream up and create. Hearing they’re a real treat for you makes all the hard work worthwhile ✨
Run, don’t walk, to their website!
Run - don’t walk - to the Chocolate Smiths (metaphorically speaking). Just received my collab bar as I’m a new subscriber. Totally worth it. An absolute triumph of a creation and great to read the story behind the bar and its cocreators. Packaging is so beautiful too.
4 febbraio 2026
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Risposta di The Chocolate Smiths
What a review — thank you so much! 🏃♀️💨🍫
We’re so thrilled you loved your first collab bar — and even more delighted that the story behind it resonated too. We work really hard with our partners to create something that’s as meaningful as it is delicious, so your words mean a lot.
Here’s to many more surprises ahead! 🎉
Stroopwaffle for the win!
Fab chocolate, goes way too fast in our house. Has to be a treat at the price point. My faves are stroopwaffle and Geordie. The French toast Christmas special was divine and would vie with the “ stroop” for my top bar. Please bring back as regular…
7 gennaio 2026
Risposta di The Chocolate Smiths
Thank you so much! 🎉 We’re so happy the Stroopwafel and Geordie Bars have made it to the top of your list — excellent taste! And we absolutely agree... that French Toast Christmas special was something magical 😍
You're not the only one who's asked for it to return — so watch this space 👀 We’ll see what we can cook up in the Chocolate Lab!
Risposta di The Chocolate Smiths
That’s so lovely to hear – thank you! 😋🍫 We pour our hearts into every bar, so it means the world to know you're enjoying them.
Best chocolate on the planet
I have been buying this chocolate from the early days of the maple bacon bar (don’t knock it unless you tried it!) and the bars just get better and better. The best email you can get is the one saying your chocolate has been despatched. It’s pure luxury indulgence in a bar (or egg) and I have so many favourites but if you need a gentle introduction you can’t go wrong with the golden bar or the Geordie bar. Absolutely delicious and everything is made with the best ingredients you can get.
7 gennaio 2026
Risposta di The Chocolate Smiths
This absolutely made our day – thank you! 💛 From the maple bacon days (a true icon!) to today’s latest bars, we’re so grateful you’ve been with us on this chocolatey journey. And yes – that dispatch email really is the best kind of inbox joy, isn’t it?
We’re so glad you’re still finding favourites, and totally agree… the Golden Bar and Geordie are top-tier introductions. Thank you for recognising the care we put into our ingredients – it means everything.
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