I ordered a small component from Caravan Wharehouse which the courier company managed to lose. I rang up and Michelle was able to follow up for me and establish that the courier was responsible and a... Leggi di più
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I ordered and paid for a PVC roller blind in February and received email confirmation. Some four weeks later the blind hadn’t arrived so I followed up and was told it was out of stock and they were a... Leggi di più
Overall good, though a couple of negatives. Ordering and paying process easy. Ordered on a Saturday. Delivery is supposed to be next working day. DPD said they were still waiting for the parcel the fo... Leggi di più
Would have given 5 Stars but Logistics Company (Tufnell) let them down. Product 'spot-on' staff very helpful, be rude to identify anyone specifically (Michelle) they went out of there way to try an... Leggi di più
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matched
i needed to replace some cover strips in our mobile home but didnt know what colour they matched it for me and deliverd in 3 days very helpfull and exalent service would highley recomend them
Very Happy customer
We Brought a caravan mattress, because I am severely disabled and I tried to find a mattress that would suit me and I found your website and when I rang you up I found the most helpful Lady and she was very sympathetic to my problem so I went ahead and purchased the mattress a double and it came the very next morning as promised and I am so pleased to say, It is the best mattress I have found for my disabilities thank you so much for being such a caring and helpful company. Your sincerely Celia Wallis/ Nathan Gilliver(my grandson) Thank you again, and I will certainly be using you again in the future.
I had an issue with an item and this…
I had an issue with an item and this was dealt with so swiftly and without any hassles.
When you get quick service with a faulty item, it doesn't put you off using them again. Thank you! Rach
I can't fault their service - excellent!
My order and questions were dealt with quickly and the order came the next day as promised. I also received a refund on an out of stock item within 24hrs. I can't fault their service. Very helpful and nothing was too much trouble.
First class
Second time I have used the caravan warehouse minor mix up on the second ordered but sorted by the excellent customer service.
Initially had a problem with my order…
Initially had a problem with my order contacted Kelly who quickly responded and sorted it out for me,I certainly would use this company again
I am more than happy with my product
I am more than happy with my product , high quality and absolutely great customer support
The delivery driver went to different address by mistake but the customer support solve that very quickly
Great team
Delivery issues
Ordered an item which was required urgently - a new boiler. Was for next day delivery however hasn’t happened. Very disappointed with a big knock on effect.
Don’t promise what you can’t deliver!
The best experience ever
The best experience ever. I have ordered twice from The Caravan Warehouse and been astounded by their superb express service and delivery of really great products, I have o hesitation of recommending them and buying again from them , they restore human faith in UK dealings , well done for both orders received in superfast time
The staff were so helpful
The staff were so helpful, picked my caravan up and brought my new one up to our seasonal pitch, kept in touch what was happening, made my 3 birth caravan into 4 birth, explained how everything worked, all the staff were amazing, would definitely use this company again
Fantastic!!
Fantastic!!! ordered and delivered in 24hrs !!! prices were cheapest for the products I was looking for. will certainly be bookmarking them for future purchases!
brilliant sales and support operation
I have been struggling to find matching edge strips for sometime, other suppliers have not returned my enquiries. Caravan Warehouse from the moment I contacted them they worked with me to match the correct parts needed and then shipped them immediately, I was amazed that something I have been trying to resolve with different suppliers (including the Caravan Manufacturer) for over 4months without success but was sorted by Caravan Warehouse in what was less than a week from me sending a piece of the damaged item and then exchanging samples to final delivery of what I was looking for. Well done Caravan Warehouse and especially thank you to Kelly who was the key interface within their organisation.
Awful experience
Awful experience, we had ordered a bed on Monday, told delivery wed, didn’t arrive promised Thursday didn’t arrive Friday being told they couldn’t get an answer, have cctv with times etc and we had guests on the decking and never arrived. We now have to cancel our booking as no bed
Speedy delivery
Made an order for my caravan from this wonderful company and to my surprise it was with me the next day would definitely be using this company again and would recommend for all your caravan parts and spares
Sales staff couldn't have been more…
Sales staff (Kelly) couldn't have been more helpful when wrong item delivered. She arranged for pick up of the incorrect item and delivery of the item I had ordered for the next day. The company uses DPD for deliveries which is great as they give a 1 hour time slot.
On my initial call the phone was picked up promptly, no waiting in a queue for ages with the music and the voice saying "your call is important to us ......." When the need arises I would definitely use the Caravan Warehouse again
Quality Blinds
Ordered blinds off caravan warehouse to replace broken flimsy plastic ones. They sent me good quality aluminium ones which fitted the old fittings and matched the size exactly. The blinds look brilliant. Delivery was very fast and the price was very reasonable....many thanks
First class service
First class service
Friendly staff
Next day delivery
Appalling Service
Ordered bed base and mattress 4th April '23 at 10.15 for "promised" next day delivery. 4 pm next day I phoned to asked where they were. They had not been despatched. Promised next day. Next day just the mattress arrived. Told there had been a breakdown on the M5 and the base was on its way. (Mattress and base on different delivery vehicles?!). Waited til 4.00pm and phoned. Said it was out for delivery. Waited all next day, no delivery. Next day Good Friday and no one there to answer phone for 4 days. Base arrived today 11th April, 6 days late. Easter caravan break cancelled! Shocking service.
Hi recommend brilliant company Michelle…
Hi recommend brilliant company Michelle was so helpful
Excellent Service!
I needed a replacement tap for my touring caravan. It wasn't clear on the picture on the website if the item i was looking at had the appropriate fittings. Kelly went out of her way to take several extra pictures which were emailed to me. I then ordered the item and it came with 2 days. Excellent service! It is so rare these days to have a company being so helpful and going the extra mile for customers.
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