Had an issue with delivery, the incorrect type was delivered, easy mistake to make. Wendy sorted out the issue straight away and had the correct delivery on its way to me withing 24 hours. perfect!
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We had an issue with an item that appeared to be missing from a delivery. Wendy and the Customer Services team took the time to investigate it properly with their warehouse and despatch teams and... Leggi di più
L'azienda ha risposto
Barcode Warehouse is my preferred supplier for SLP labels. On this occasion, it took about 4 weeks for the labels to arrive and I had to chase my order. I had to use another supplier and it only took... Leggi di più
L'azienda ha risposto
Bought a Zebra printer for use with Royal Mail. Despite having decent IT skills I don't know how any normal person could get this up and running without help. Phoned their aftersales support which was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Based in Newark, The Barcode Warehouse Limited is the UK's leading barcode solution provider, self-adhesive label manufacturer and enterprise mobility managed service provider. We specialise in supplying barcode scanners, mobile computers, smartphones and label printers to the transport and logistics, warehousing, postal, healthcare and retail sectors. We are a specialist Mobile Managed Services provider, offering solutions which encompass finance, provisioning, fleet/asset management, data management and the repair of hand held computers and printers on behalf of our customers and our partners, who include Zebra, Honeywell, Samsung, Brother, Toshiba, Zebra, Datalogic and many more. We continue to manufacture labels,tickets and tags, which has been at our core for over 30 years.
Informazioni di contatto
Telford Drive, NG24 2DX, Newark, Regno Unito
- 01636 602000
- sales@thebarcodewarehouse.co.uk
- www.thebarcodewarehouse.co.uk
4,3
Eccellente
310 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
They need to return calls to actually…
They need to return calls to actually help their customers set up the products.
Ordered a pos system and came without the cable, took another 2 days for this to arrive and it still wouldn't work. 3/4 weeks of phone calls from us and still no working printer just kept getting fobbed off. Terrible service
13 maggio 2025
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Risposta di The Barcode Warehouse
Dear Jo
You have elected to not respond and provide any information here regarding your identity. We cannot find any record of any cases which match your name or this description. This does not sound like something we would do. If you still need assistance, do please call us.
I don’t believe we have sold any ‘pos systems’ (if you have purchased POS software from elsewhere; it is likely that your software provider would be the best bet to get you up and running.)
You do mention a printer not working. Lots of products including receipt printers may come without all the desired cables. That is the manufacturers choice, not ours. We can help with drivers etc. but, again, if it's not plug and play, your software provider would likely have FAQs/documentation to ensure all of the settings are correct.
The tech support team have a case management system so would not be able to fob anyone off. They have closed 497 cases so far this month and we quality check all of them.
Sorry that you feel like you have had terrible service but we are struggling to understand why at this stage. Please do let us know if you are still struggling setting up your printer. We'd be more than happy to assist if you would give us the chance.
Regards, Customer Services
Avoid if you need your kit to work or expect customer service
Purchased three Zebra printers. Two of which would not work as described. We tried to get them to work for a couple of weeks, speaking to Barcode Warehouse and Zebra. We then returned the printers, only to be curtly informed that there would be no refund. This was due to the pen marks on the box, and I hadn't packed them very well. Barcode Warehouse will argue their case because they are very good at shutting the door on customers. But the result is I am £900 + out of pocket and Barcode Warehouse does not care.
14 marzo 2025
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Risposta di The Barcode Warehouse
Dear Jason
Thank you for your order of 2x Zebra printers on 4/4
You wouldn’t respond to our requests for information when trying to triage the printers and help get you up and running. We therefore couldn’t class them as faulty.
Unless goods are faulty, we can only accept returns if the products are in unopened condition so they can be resold. It’s not just the outer box that matters. This was explained clearly in our emails but you still returned them to us.
Upon inspection, both printers had been used plus internal packaging, adapters and cores were missing. One of the printers didn’t have the same serial number as on the box.
I’m sorry that we could not refund you on this occasion and would obviously be happy to support you in getting the printers working if you would like us to assist.
Regards, Customer Services
Good service
Michelle was very attentive and helped me with my query quickly and efficiently!
7 maggio 2025
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5 Star Service
Michelle was absolutely fantastic. Incredibly knowledgable about the products and services offered, and spent time making suitable recommendations until we found what was the best set up for my needs. 5 stars, very happy with the service I received.
1 maggio 2025
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Michelle was fantastic to work with
Michelle was fantastic to work with, really efficient service and gave me exactly what I needed or next day delivery, highly recommend!!
24 aprile 2025
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Michelle was super helpful and…
Michelle was super helpful and responsive. Great customer service
23 aprile 2025
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Excellent Customer Service
Michelle was extremely helpful and efficient in resolving our problem, which has minimised our downtime. I would highly recommend this company.
22 aprile 2025
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Customer service from Michelle has been…
Customer service from Michelle has been above and beyond
17 aprile 2025
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Buyer Beware!
A word of warning: Be sure to check the returns policy before you buy. I bought a cash drawer/receipt printer recently to replace one which was faulty. Delivery wasn’t the fastest and, in the meantime, I was able to repair out existing one. Thankfully, I was able to return the unopened replacement but was charged a 15% ‘restocking fee’ for the privilege (amounting to over £50). I was later told that this was because Barcode Warehouse is a B2B concern, which seems to mean they are just an intermediary (note that everything is in stock in ‘2-5working days’), which runs contrary to what the name ‘Barcode Warehouse’ suggests.
18 marzo 2025
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Risposta di The Barcode Warehouse
Dear Mr Bruce
Thank you for your order of a cash drawer on 18th March which was not in stock at the time. We dispatched this to you on 21st. I can see that delivery took DPD longer than usual to get it to you due to your very remote location; apologies for that but it was out of our control.
I’m sorry that you thought that you could return this on 7th April for a full refund after getting your old drawer working again but, as you point out, we are a Business-to-Business reseller and so our terms and conditions do apply. You accepted these when checking out online.
I’m not sure what you mean regarding ‘intermediary’ and saying everything is '2-5 working days' is incorrect – we hold well over £2 million of stock in our warehouse but cannot stock everything. We do show what products are in stock across at a number of manufacturers/distributors across Europe which our customers find useful. Most of our competitors 'lie' and say that they have this in stock, FYI. We just like being transparent.
If you do need anything in the future we can look to discount that in order to make up for the restocking fee.
Regards, Customer Services
Tom was a fantastic support
Tom was a fantastic support - very helpful and prompt service.
2 aprile 2025
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Equipment arrived quickly and as…
Equipment arrived quickly and as described
1 aprile 2025
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Excellent as Always!!
Been using Barcode Warehouse now for over 10 years. Never disappoint. Always fast delivery to Northern Ireland which seems to be an issue for some GB companies. Not for BCW. This time I dealt with Michelle in CS. She was very knowledgeable and detailed on the product I was after. Would highly recommend these guys.
1 aprile 2025
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Excellent communication and…
Excellent communication and understanding of the business needs. Great Products and speedy delivery. Tom went above and beyond to accommodate and ensue everything was as required.
31 marzo 2025
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Great people to deal with
Always excellent to deal with. Very professional and really nice people to work with. They have a wealth of experience with this type of technology as well as their network of experts to assist and support implementation and solution delivery. Michelle Todd is our account manager at Barcode and has worked with our beneficiaries to deliver cost effective and fit for purpose solutions.
21 marzo 2025
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Risposta di The Barcode Warehouse
Dear Mr Ashcroft
We really appreciate you leaving a positive review here. It is great to hear that Michelle and the team are looking after you well. Thank you for your business.
Best regards, Customer Services
Great customer service
Great customer service. Extremely helpful and knowledgeable, answering all questions and finding the most economical solution.
18 marzo 2025
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Risposta di The Barcode Warehouse
Dear Joe
Thank you for your positive review. We're very glad that you got the help you needed and hope we can do so again, soon.
Best regards, Customer Services
My experience with with Tom was very…
My experience with with Tom was very good, although we didn’t buy anything he made sure I had all the information to support the purchase. Again thankyou for taking your time with me, I’ll be back in the future
13 marzo 2025
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Risposta di The Barcode Warehouse
Dear Jim
Really appreciate you leaving a review, thank you.
We look forward to assisting you when you're ready.
Best regards, Customer Services
Spoke to Tom about a printer set up…
Spoke to Tom about a printer set up that was required for my business. Was recommended different printers to the ones requested as these are the new versions. Received them and they were not fit for purpose. They then said I needed to fit additional parts to them to fit my requirements. Purchased these, still don’t work. Then it was we needed a different part, then we needed to request this return and do this paperwork. I wish I just brought them direct from the suppliers. It was a total waste of time and money. Now 5 months on from my original purchase and I have just placed the order direct from the supplier. I wouldn’t recommend.
10 ottobre 2024
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Tom Responded Promptly
Tom got back to me promptly, and I received exactly what I needed in the promised timeframe. From a service point of view, I can't ask for more than that.
17 marzo 2025
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Risposta di The Barcode Warehouse
Dear Doug
Thank you for taking the time to leave a review. We're glad that Tom could help you out promptly and hope that we can do the same for any future requirements.
Best regards, Customer Services
Absolutely brilliant service
Absolutely brilliant service. Technical support after purchase is outstanding. We have a zebra printer - bought from the barcode warehouse some time ago. When we had an issue I phoned the barcode warehouse and a member of their technical team phoned back. Glynn sorted out the problem quickly - very experienced and used to dealing with customers (like me) who may not have good IT skills. The printer is vital to my business - so grateful to find a company which still gives excellent customer service. Would recommend in a heartbeat.
7 marzo 2025
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Risposta di The Barcode Warehouse
Dear Paula
Thank you for your positive review. We're really pleased that Glyn could help with your issue (he said that you were a pleasure to talk to and assist). Please don't hesitate to come back to us if you need anything else in the future.
Best regards, Customer Services
Barcode 5*****
We have been working with Barcode Warehouse for a long time now, and they have always provided excellent service and professionalism.
Michelle T, is very present and caring toward us all the time.
4 marzo 2025
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Risposta di The Barcode Warehouse
Thanks ever so much for leaving your review. We're pleased that Michelle is looking after you well.
Thank you for your business.
Kind regards, Customer Services
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