Had an issue with delivery, the incorrect type was delivered, easy mistake to make. Wendy sorted out the issue straight away and had the correct delivery on its way to me withing 24 hours. perfect!
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We had an issue with an item that appeared to be missing from a delivery. Wendy and the Customer Services team took the time to investigate it properly with their warehouse and despatch teams and... Leggi di più
L'azienda ha risposto
Barcode Warehouse is my preferred supplier for SLP labels. On this occasion, it took about 4 weeks for the labels to arrive and I had to chase my order. I had to use another supplier and it only took... Leggi di più
L'azienda ha risposto
Bought a Zebra printer for use with Royal Mail. Despite having decent IT skills I don't know how any normal person could get this up and running without help. Phoned their aftersales support which was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Based in Newark, The Barcode Warehouse Limited is the UK's leading barcode solution provider, self-adhesive label manufacturer and enterprise mobility managed service provider. We specialise in supplying barcode scanners, mobile computers, smartphones and label printers to the transport and logistics, warehousing, postal, healthcare and retail sectors. We are a specialist Mobile Managed Services provider, offering solutions which encompass finance, provisioning, fleet/asset management, data management and the repair of hand held computers and printers on behalf of our customers and our partners, who include Zebra, Honeywell, Samsung, Brother, Toshiba, Zebra, Datalogic and many more. We continue to manufacture labels,tickets and tags, which has been at our core for over 30 years.
Informazioni di contatto
Telford Drive, NG24 2DX, Newark, Regno Unito
- 01636 602000
- sales@thebarcodewarehouse.co.uk
- www.thebarcodewarehouse.co.uk
4,3
Eccellente
310 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
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Amazing staff
Recently put a large order in for some custom labels. Due to barcode artwork issues on my end, the process took much longer than I hope for (100% our fault). Suzanne at BW couldn't have been more helpful and understanding. She understood the issues I was having, but also the time frame I was working too. Once i was able to finally get everything to her, my labels were delivered in super fast time.
Absolutely fantastic service, Suzanne and the team are brilliant. Thank you.
2 ottobre 2025
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I bought a till
I bought a till, printer and scanner. The till had different connections to the printer so would not work and the scanner did not work with my software as it advertised. No answer when calling and I had to chase twice to organise a return. I then get a snotty email telling me Ii need to photograph everything with and without its packaging before they would allow me to return it! And a warning if it was not in perfect condition they would send it back to me and not refund! They seemingly have a horrendous returns policy and don't abide by Consumer Contracts Regulations 2014 so a report will go into Trading Standards. Total cowboys, I would avoid at all costs and use someone with a decent customer service.
16 settembre 2025
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Risposta di The Barcode Warehouse
Dear Andrew
Apologies but we have no record of a missed call from you prior to you making contact yesterday at 3:17pm. We cannot see any of your 'chases' either. We replied within 15 mins.
I'm sorry that you thought our email was snotty. That was not our intention. We simply require images prior to raising an RMA as some customers initiate a return saying a product has not been opened when it clearly has. Everyone is asked to provide the same.
We cannot accept any returns unless products are in an unopened condition. This is so we could restock and sell to another customer. You cannot buy products from our website for testing and expect a full refund.
Thank you very much for your web order of a cash drawer, barcode scanner and printer. We are not in control of the compatibility of Shopify. If you had contacted us first we could have assisted. You don't connect a label printer to a cash drawer; you would connect to a PC to print labels. A USB barcode scanner would only work with a compatible USB hub setup or Android tablet according to the Shopify manual. People on iOS use the Socket scanner which you would have seen on the web page you were looking at. Cash drawers are linked to receipt printers and it is the receipt printer which triggers it to open.
You are a business just like we are. You have purchased these products for business use (we do not sell to consumers) and so no consumer regulations relating to returns would apply. When checking out online you agreed to our terms and conditions, including the returns policy.
We would still be very happy to help you get up and running if you would speak to our tech support team and confirm what setup you have and are trying to connect everything to.
Similarly, the Shopify website does have a very comprehensive help website detailing how to use these hardware items. If you do need a Bluetooth scanner and receipt printer, we'd also be happy to do this at a reduced rate to make up for any inconvenience.
Regards, Customer Services
Helpful, friendly staff
Spoke to a lovely chap called Tom L-I in the Sales Team (can't give full name but it'll be obvious to the company). He was friendly, helpful and bent over backwards to sort out the problem with my printer driver. Very knowledgeable and tried several solutions before it worked at last. Saved me so much time. Much appreciated and an example of great customer service.
19 agosto 2025
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Very Disappointing Experience with The Barcode Warehouse
I sent my scanner to The Barcode Warehouse for repair, and the experience was very disappointing. They quoted me £406 for the repair, which is about the same price as buying two second-hand scanners. I declined the repair and asked for my device to be returned, but then they demanded £58 just to send it back.
I find this policy unfair and unreasonable, charging such a high return fee when no repair has been done is not good customer service. I would not recommend this company based on my experience.
21 agosto 2025
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Risposta di The Barcode Warehouse
Dear Reza
We are sorry that you were disappointed with your experience.
We do make our assessment fees and return shipping charges extremely clear on our website before carrying out any work. You would have agreed to these prior to us receiving the scanner for inspection so do not agree that anything we have done is unfair or unreasonable. We cannot inspect faulty kit for free as it takes some time and expertise.
In terms of the repair cost; we have to use original spares and obviously mark these up by a small amount and add a labour cost.
This is not comparable with finding and buying something on an auction website which might also need a repair or have been previously repaired with non-original parts.
We do source certified refurbished kit for our customers regularly if that would be of interest.
Regards, Customer Services
Great & helpful service
Great & helpful service from Tom Laycock-Ivory & Charlotte on the sales team for a very fast quote & turn around on the items i was looking for. the attention to detail within the service was outstanding. will be using them again in the future.
21 agosto 2025
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Ignore the negative reviews
Bought a zebra barcode printer at about 40% cheaper than elsewhere. I almost didn't bother after reading the reviews here but I'm so glad i ignored them. I knew exactly what model I wanted and bought it. It came exactly as described and delivery was quick. The machine is now installed and working perfectly. Would not hesitate to buy another product from here. Obviously if you're just buying something to test, you should do this with your own money and not expect barcode warehouse to pay you for that service!
27 luglio 2025
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Risposta di The Barcode Warehouse
Dear A Lord
That's very kind of you to say. Thank you for your order and for leaving a lovely review.
We're glad that you were happy with the pricing and hope to help you again.
Best regards, Customer Services
Photograph Everything as Evidence
By the time item arrived we had rectified the issue so immediately re-boxed the item for return to then be told it hadn’t been returned in a resealable state (it hadn’t been out of the box!!) Wish I had checked on TrustPilot prior to purchasing as I can see this is a common complaint of customers using Barcode Warehouse.
11 agosto 2025
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Risposta di The Barcode Warehouse
Dear Vicky
Your review states that that 'it hadn't been out of the box' but also that you 'immediately re-boxed the item'. Our terms are very clear in that we do not accept returns unless the goods are defective. You requested a return stating that the goods were unsuitable and when we inspected the printer, there were marks on the front.
At our discretion, we will obviously try to resolve any customer mistakes but the goods must be in unopened condition. This is so that we can confidently restock the item and sell again without causing any problems for the next buyer. Our own suppliers, i.e. Epson and their distributors, will not accept returns if the box has been opened. Our terms are typical for B2B transactions.
Regards, Customer Services
Just want to say THANK YOU so much to…
Just want to say THANK YOU so much to Glyn at after sale: technical support ...he is brilliant!! I've had to call him a few times as our zebra printer came offline and he has always been really helpful, patient and kind...thanks so much!
8 agosto 2025
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Risposta di The Barcode Warehouse
Dear Joanne
Thank you so much for leaving a review. We agree that Glyn is brilliant and are very happy that he could get you back up and running with your Zebra printer.
Kind regards, Customer Services
Great Advise, Service.
Had request for 'the stock room to work like the supermarket!' So needed a 'Trigger Scanner' to work for stock software i was writing, had no ideas. Was helped in selecting what i needed Zebra Scanner thanks Chantelle! Excellent advise! And excellent customer service tracking my order and getting payments etc and getting my order out when i needed it (Thanks Cherie!)
7 agosto 2025
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Brilliant company to work with
From start to finish, we had a great experience with The Barcode Warehouse.
I cannot recommend Tom and the company in general enough and I wouldnt hesitate to use them over and over again.
30 luglio 2025
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Recommended
I found your service to be good. Your product recommendations were clear and you were able to supply a demo unit in good time. After placing the order tracking information was superb. You were decent and honest in waiving the carriage charge on one separate item missed off the main order.
7 luglio 2025
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Tom was fantastic throughout the whole…
Tom was fantastic throughout the whole ordering process, going above and beyond to get us the best value & accommodating all of our changes along the way.
11 luglio 2025
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Always a pleasurable experience
Always a pleasurable experience dealing with barcode warehouse. They are our chosen partners for our retail location and warehouse. Michelle in particular has been amazing at helping us decide on hardware.
Highly recommended
11 luglio 2025
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Good experience with customer service
Good experience with customer service. We had a Zebra label printer that developed a fault after a number of months purchasing it, Barcode Warehouse took the printer back and fixed it fairly quickly - either they or Zebra forgot to put the power and USB cables we sent with the machine but very promptly sent replacements once notified.
Overall happy with their service
30 giugno 2025
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Great overall experience
The Barcode Warehouse have been vital in helping us source products at short notice to help meet our printing needs and have been great to do business with in general. Michelle in particular was instrumental in ensuring the process was as seamless as possible.
25 giugno 2025
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Big shout out to Glyn at customer…
Big shout out to Glyn at customer technical support…he is a star and Barcode warehouse are very lucky to have him working for them!
Thanks Glyn
Joanne
Antiqua print gallery
20 giugno 2025
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Risposta di The Barcode Warehouse
Dear Joanne
Thank you for your kind words. Glyn is definitely an asset and your feedback has been shared to make his team aware.
We're glad he could help you out and hope we can do the same again.
Best regards, Customer Services
Friendly
Friendly, informative advice, very competitive prices and unbelievably quick delivery. What more could you want?
10 giugno 2025
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Michelle Todd for the win!
Michelle Todd was very prompt, professional and helpful. Simply amazing!
5 giugno 2025
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DO NOT BUY PERMANANT LABELS
DO NOT BUY PERMANANT LABELS. Barcode warehouse adhesive is not permanent and wont stick to your boxes. If you are using their labels to ship with you risk your products getting lost because the labels peel off!
28 maggio 2025
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Risposta di The Barcode Warehouse
Mr H
Thank you for your order.
Our company started in 1987 and has been a manufacturer of self-adhesive labels ever since. We supply all types of labels, tickets and tags. We do manufacture quality labels for the logistics market and sell these to some of the largest companies around. Our permanent labels are permanent. We are ISO-accredited and take quality and consistency of supply very seriously. Any non-conformances would be investigated fully. The supply of consumables makes up around 10% of our £60M annual revenues and so there is a full, expert-led team ensuring that we are proud of what we supply daily to our valued customers.
You purchased one box of Zebra-branded, permanent labels from our website (i.e. not “Barcode Warehouse adhesive” and not manufactured by us). As far as we are aware you have received the correct labels but you just want to return them.
We sell multiple boxes of these labels every week and have done for many years. You are the first to complain about their performance. We are Zebra’s largest partner for their ZipShip media.
We would obviously be very happy to supply you with alternative labels which are more permanent and/or suited for your application.
Regards, Customer Services
very bad service about return policy
i bought a printer from here and after I buy I tried to connect my payment app but did work because does not support to my device then I tried to return machine was perfect condition because I just try to connect only 15-20 minutes. I send machine back I paid 20 pound for return and their answer machine condition is not good for re sale. i took pictures before i send there is no damage at my photos but photos they send me there is some damage. this is redicules. never again.
1 aprile 2025
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Risposta di The Barcode Warehouse
Dear Ferhat
Thank you for your purchase of a Sunmi receipt printer from our website back in January.
We are very sorry that you are unhappy with our returns clause. We are obviously allowed to choose our policy and our terms are not dissimilar, in this respect, to any other of the other thousands of B2B resellers in the wider marketplace. You agreed to our terms when checking out. Saying ‘I don’t think I need it anymore’ is not an allowable reason to initiate an RMA.
On this occasion, however, I can see that the team did try to use their discretion when you stated that your product was in unused condition. However, on receipt and inspection of the goods there were clear signs (as sent to you in images) that your product had been out of the box. We then had to send your printer to you (again) at our expense.
We cannot restock and then resell an item to another valued customer unless it is in unopened condition for obvious reasons.
Customers are supposed to ensure compatibility with their software provider (or indeed ask our sales team for advice) prior to ordering to avoid situations like this.
Regards, Customer Services
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