Had an issue with delivery, the incorrect type was delivered, easy mistake to make. Wendy sorted out the issue straight away and had the correct delivery on its way to me withing 24 hours. perfect!
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We had an issue with an item that appeared to be missing from a delivery. Wendy and the Customer Services team took the time to investigate it properly with their warehouse and despatch teams and... Leggi di più
L'azienda ha risposto
Barcode Warehouse is my preferred supplier for SLP labels. On this occasion, it took about 4 weeks for the labels to arrive and I had to chase my order. I had to use another supplier and it only took... Leggi di più
L'azienda ha risposto
Bought a Zebra printer for use with Royal Mail. Despite having decent IT skills I don't know how any normal person could get this up and running without help. Phoned their aftersales support which was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Based in Newark, The Barcode Warehouse Limited is the UK's leading barcode solution provider, self-adhesive label manufacturer and enterprise mobility managed service provider. We specialise in supplying barcode scanners, mobile computers, smartphones and label printers to the transport and logistics, warehousing, postal, healthcare and retail sectors. We are a specialist Mobile Managed Services provider, offering solutions which encompass finance, provisioning, fleet/asset management, data management and the repair of hand held computers and printers on behalf of our customers and our partners, who include Zebra, Honeywell, Samsung, Brother, Toshiba, Zebra, Datalogic and many more. We continue to manufacture labels,tickets and tags, which has been at our core for over 30 years.
Informazioni di contatto
Telford Drive, NG24 2DX, Newark, Regno Unito
- 01636 602000
- sales@thebarcodewarehouse.co.uk
- www.thebarcodewarehouse.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Reasonable prices and very good customer service
Reasonable prices and very good customer service.
If only all of my suppliers were like this.

Risposta di The Barcode Warehouse
Fast feedback
Good, fast customer service. Excellent communication with feedback. Enquiry dealt with by Suzanne who was very professional

Risposta di The Barcode Warehouse
Order not received but great customer service
I ordered 11x snap on chargers on 13th January 2021. It was stated on the website that I would receive the items within 2-5 working days. I have still not received the items and would have marked this rating at 1 star had it not been for the customer service I received.
At first I gave the delivery the benefit of the doubt and waited until Monday 25th January to chase the order. I received an e-mail straight back from customer service saying my order would arrive on Wednesday/Thursday and it would be dispatched upon arrival. I didn't receive the order and I chased this up on Wednesday 3rd February. Again I got an answer straight back from customer services stating they will be shipped the following day, on Thursday 4th and will be with Barcode Warehouse by Monday 8th. On Monday I contacted customer services only to find the date had changed again (no surprise at this point) and the order was now going to be shipped to barcode warehouse on Friday 12th February.
I did try to find an alternative option and I was put through to the purchasing team. Nevertheless, that option was a further £200.00 extra and was also being delivered from overseas. I was sceptical this option wouldn't arrive on time given the current problems I am facing.
The customer service team were all very apologetic and helpful, trying to resolve this for me.
I did call again today, 17th February and was told there was some good news. 8 of my chargers would be delivered over the next few days, 2 more should arrive next week and the final 1 just after.
Although Barcode Warehouse have failed to manage customer expectations and failed to deliver the chargers in a timely manner (with Brexit and the overseas transportation holding some blame for this), I do feel I need to mention a particular staff member who went above and beyond to help me.
Beth is part of the customer service team and had taken it upon herself to push for the delivery of these chargers. She managed my calls with professionalism and kindness, even when I was upset and angry. I really felt Beth was trying to help me and displayed great customer service. She really is an asset to Barcode Warehouse and I want to personally thank her for everything she has done leading up to this point.
Hopefully we will receive the 11 chargers this month.

Risposta di The Barcode Warehouse
Can't recommend highly enough
Can't recommend highly enough, I was struggling to install a printer and 1 phone call immediate answer, did a screen share and sorted it all in 5 minutes saving me hours of frustration. Excellent - thank you so much :)

Risposta di The Barcode Warehouse
Fabulous service from Phil and Glynn…
Fabulous service from Phil and Glynn today - got our printers going in no time! Thank you, you really are a fantastic helpline and you really know your stuff. Thank you, Zoe

Risposta di The Barcode Warehouse
Excellent and efficient service
Excellent and efficient service from Lynsey in media sales, I only place orders a couple of times a year, but the service is always great. Thank you.

Risposta di The Barcode Warehouse
Excellent service from Suzanne
Excellent service from Suzanne - very fast and efficient - just what you need, when you need it ! Thank you.

Risposta di The Barcode Warehouse
I spoke to Luke Moore in technical…
I spoke to Luke Moore in technical support and was so impressed with not only his product knowledge but more importantly his customer care. Luke would be a credit to any business and his efforts should be acknowledged by his line manager.
I cannot recommend highly enough the barcode warehouse, if Luke is an example of the standard of staff the employ

Risposta di The Barcode Warehouse
Had an issue after an Apple Mac update…
Had an issue after an Apple Mac update and the customer service couldn't of been any better, Phil resolved my issue in less 15 minutes. 914459

Risposta di The Barcode Warehouse
Happy People Happy Customers
Always happy with The Barcode Warehouse with friendly and very helpful people.
Very good top quality products.
Pleasure doing business with them.

Risposta di The Barcode Warehouse
Top class service from this company
Top class service from this company. Answered my questions via email really professionally and promptly.
Many Thanks

Risposta di The Barcode Warehouse
Extremely efficient company
High quality products, work as expected. Customer service is friendly, knowledgeable and very helpful. Goods delivered quickly. Extremely efficient company.

Risposta di The Barcode Warehouse

Risposta di The Barcode Warehouse
Excellent company
Excellent company, great service. I had a prompt answer for a question about a product i was interested in .
I ordered this once a prompt answer was given and I received my item within 2 working days.
Nice friendly team and excellent service.

Risposta di The Barcode Warehouse
Quick delivery good pricing quality…
Quick delivery good pricing quality products.
Never had a problem.

Risposta di The Barcode Warehouse
Paisley was extremely helpful and…
Paisley was extremely helpful and lovely!! She went above and beyond to help me purchase my order, and to top it all of the items came earlier than expected. She was friendly, helped me with all my queries. Thanks again

Risposta di The Barcode Warehouse
Great customer service at The Barcode…
Great customer service at The Barcode Warehouse. We are a regular customer and order labels from The Barcode Warehouse and have always had a good experience, a quick turnaround and sometimes even next day delivery.

Risposta di The Barcode Warehouse
Excellent and speedy service
Excellent and speedy service
You never fail us always such a quick turn around and good value for money

Risposta di The Barcode Warehouse
Very good service,polite and helpful.I…
Very good service,polite and helpful.I will keep it short and sweet,would recommend as i have not once had an issue with any order.

Risposta di The Barcode Warehouse
We bought this brand new Zebra ZD420…
We bought this brand new Zebra ZD420 printer after having a detailed & productive advise session with Sara Graham at the Barecode Warehouse. Infact we discovered after speaking to Sarah that one printer can allow different label sizes, this point was real saver. Our choice of supplier was based on the standards of tech support or after sales service. We got this requirement matched exactly with barcode warehouse. During the initial setup we had to contact technical support and I must say that the quality of support provided by Mr Luke Moore (sorry if i have spelt it wrong) was awesome and beyond expectations. Luke was professional, couteous and knowledgeable. This gentlemen is a real asset to the organisation and we are so impressed with this quality service that we have decided to keep this company for all our future printing needs. Keep up the good work. Best Wishes Always Mrs Sharma Herbal Magic

Risposta di The Barcode Warehouse
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