The Barcode Warehouse Recensioni 

310
TrustScore 4.5 su 5

4,3

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Valutata 5 stelle su 5

Had an issue with delivery, the incorrect type was delivered, easy mistake to make. Wendy sorted out the issue straight away and had the correct delivery on its way to me withing 24 hours. perfect!

Valutata 5 stelle su 5

We had an issue with an item that appeared to be missing from a delivery. Wendy and the Customer Services team took the time to investigate it properly with their warehouse and despatch teams and... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Barcode Warehouse is my preferred supplier for SLP labels. On this occasion, it took about 4 weeks for the labels to arrive and I had to chase my order. I had to use another supplier and it only took... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Bought a Zebra printer for use with Royal Mail. Despite having decent IT skills I don't know how any normal person could get this up and running without help. Phoned their aftersales support which was... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di consulenza per l'IT e le imprese

Scritti dall'azienda

Based in Newark, The Barcode Warehouse Limited is the UK's leading barcode solution provider, self-adhesive label manufacturer and enterprise mobility managed service provider. We specialise in supplying barcode scanners, mobile computers, smartphones and label printers to the transport and logistics, warehousing, postal, healthcare and retail sectors. We are a specialist Mobile Managed Services provider, offering solutions which encompass finance, provisioning, fleet/asset management, data management and the repair of hand held computers and printers on behalf of our customers and our partners, who include Zebra, Honeywell, Samsung, Brother, Toshiba, Zebra, Datalogic and many more. We continue to manufacture labels,tickets and tags, which has been at our core for over 30 years.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

310 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(310)

41 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Reasonable prices and very good customer service

Reasonable prices and very good customer service.
If only all of my suppliers were like this.

3 marzo 2021
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Risposta di The Barcode Warehouse

Dear Mr Lister

It's always a pleasure to receive appreciation like this. Many thanks for taking the time to leave a review.

We're very glad that you are happy with our service and hope to help you again soon.

Best regards, Customer Services

Valutata 5 stelle su 5

Fast feedback

Good, fast customer service. Excellent communication with feedback. Enquiry dealt with by Suzanne who was very professional

2 marzo 2021
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Risposta di The Barcode Warehouse

Dear Mr Wray

Thank you for your business and kind review.

We're very glad to learn that you were happy with your experience. Suzanne was very glad to hear it too.

Best regards, Customer Services

Valutata 3 stelle su 5

Order not received but great customer service

I ordered 11x snap on chargers on 13th January 2021. It was stated on the website that I would receive the items within 2-5 working days. I have still not received the items and would have marked this rating at 1 star had it not been for the customer service I received.
At first I gave the delivery the benefit of the doubt and waited until Monday 25th January to chase the order. I received an e-mail straight back from customer service saying my order would arrive on Wednesday/Thursday and it would be dispatched upon arrival. I didn't receive the order and I chased this up on Wednesday 3rd February. Again I got an answer straight back from customer services stating they will be shipped the following day, on Thursday 4th and will be with Barcode Warehouse by Monday 8th. On Monday I contacted customer services only to find the date had changed again (no surprise at this point) and the order was now going to be shipped to barcode warehouse on Friday 12th February.
I did try to find an alternative option and I was put through to the purchasing team. Nevertheless, that option was a further £200.00 extra and was also being delivered from overseas. I was sceptical this option wouldn't arrive on time given the current problems I am facing.
The customer service team were all very apologetic and helpful, trying to resolve this for me.
I did call again today, 17th February and was told there was some good news. 8 of my chargers would be delivered over the next few days, 2 more should arrive next week and the final 1 just after.
Although Barcode Warehouse have failed to manage customer expectations and failed to deliver the chargers in a timely manner (with Brexit and the overseas transportation holding some blame for this), I do feel I need to mention a particular staff member who went above and beyond to help me.
Beth is part of the customer service team and had taken it upon herself to push for the delivery of these chargers. She managed my calls with professionalism and kindness, even when I was upset and angry. I really felt Beth was trying to help me and displayed great customer service. She really is an asset to Barcode Warehouse and I want to personally thank her for everything she has done leading up to this point.
Hopefully we will receive the 11 chargers this month.

17 febbraio 2021
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Risposta di The Barcode Warehouse

Dear Si

Clearly we are very sorry about the long delay with your order. Thank you for appreciating the efforts on Beth's side to try and assist.

Since you left your review, I can confirm that we have made significant changes and investments in terms of holding more stock in our own warehouse and the capability to pick and ship orders faster.

Unfortunately, for products which have no run-rate here in the UK, we are still reliant on our manufacturer partners and distributors for supply. Many of these are based in the EU and we are still seeing delays at customs.

We thank you for your feedback and order. We're continuing to do what we can to improve lead-times for our valued customers.

Best regards, Customer Services

Valutata 5 stelle su 5

Can't recommend highly enough

Can't recommend highly enough, I was struggling to install a printer and 1 phone call immediate answer, did a screen share and sorted it all in 5 minutes saving me hours of frustration. Excellent - thank you so much :)

17 febbraio 2021
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Risposta di The Barcode Warehouse

Dear Matty

Thanks for your recommendation and review.

We do pride ourselves on our after-sales technical support. Good to know that they could get you up and running again quickly.

Many thanks for your custom

Best regards, Customer Services

Valutata 5 stelle su 5

Fabulous service from Phil and Glynn…

Fabulous service from Phil and Glynn today - got our printers going in no time! Thank you, you really are a fantastic helpline and you really know your stuff. Thank you, Zoe

11 febbraio 2021
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Risposta di The Barcode Warehouse

Dear Zoe

We're really pleased to read that you were happy with the service you received.

Many thanks for your business and for taking the time to leave a review. We hope we can assist you again soon.

Best regards, Customer Services

Valutata 5 stelle su 5

Excellent and efficient service

Excellent and efficient service from Lynsey in media sales, I only place orders a couple of times a year, but the service is always great. Thank you.

2 febbraio 2021
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Risposta di The Barcode Warehouse

Dear Richard

We appreciate you taking the time to leave a positive review here.

Thank you for your repeat custom and we hope to assist again with your future requirements.

Kind regards, Customer Services

Valutata 5 stelle su 5

Excellent service from Suzanne

Excellent service from Suzanne - very fast and efficient - just what you need, when you need it ! Thank you.

12 gennaio 2021
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Risposta di The Barcode Warehouse

Dear Rob

Thank you for your positive review. Suzanne and the rest of the team here would only be too happy to assist with any future requirements.

Best regards, Customer Services

Valutata 5 stelle su 5

I spoke to Luke Moore in technical…

I spoke to Luke Moore in technical support and was so impressed with not only his product knowledge but more importantly his customer care. Luke would be a credit to any business and his efforts should be acknowledged by his line manager.
I cannot recommend highly enough the barcode warehouse, if Luke is an example of the standard of staff the employ

17 novembre 2020
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Risposta di The Barcode Warehouse

Dear Mr Scott

Thank you so much for your kind review. We are very proud of our team; with Luke and the rest of the technical support members being a crucial element of our value-added service offering.

Thanks for your business and we hope to serve you again soon.

Best regards, Customer Services

Valutata 5 stelle su 5

Had an issue after an Apple Mac update…

Had an issue after an Apple Mac update and the customer service couldn't of been any better, Phil resolved my issue in less 15 minutes. 914459

16 novembre 2020
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Risposta di The Barcode Warehouse

Dear Mr McNally

We're very happy that Phil could get you back up and running again quickly. Thank you for leaving a positive review and your custom. It is very much appreciated.

Kind regards, Customer Services

Valutata 5 stelle su 5

Happy People Happy Customers

Always happy with The Barcode Warehouse with friendly and very helpful people.
Very good top quality products.
Pleasure doing business with them.

10 novembre 2020
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Risposta di The Barcode Warehouse

Dear Mr Jurewicz

Thank you for your kind words, it is very pleasing to hear your feedback.

We appreciate you taking time to leave a review and thanks for your custom to date.

Best regards, Customer Services

Valutata 5 stelle su 5

Top class service from this company

Top class service from this company. Answered my questions via email really professionally and promptly.
Many Thanks

26 ottobre 2020
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Risposta di The Barcode Warehouse

Dear Moshin

We're really pleased that you were happy with the service you received.

Thank you very much for sharing your experience and also for your order. We really appreciate both.

Kind regards, Customer Services

Valutata 5 stelle su 5

Extremely efficient company

High quality products, work as expected. Customer service is friendly, knowledgeable and very helpful. Goods delivered quickly. Extremely efficient company.

14 ottobre 2020
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Risposta di The Barcode Warehouse

Dear Sir/Madam

Thank you for your kind words: we really appreciate you taking the time to leave your review.

It's very pleasing to hear that you were happy with your experience. Many thanks for your business.

Kind regards, Customer Services

Valutata 5 stelle su 5

Great

Great. Quck delivery, everything in order.

7 ottobre 2020
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Risposta di The Barcode Warehouse

Dear Filip Ranogajec

Many thanks for your positive review. We're pleased that you were happy with the service you received.

Thank you for your order

Best regards, Customer Services

Valutata 5 stelle su 5

Excellent company

Excellent company, great service. I had a prompt answer for a question about a product i was interested in .
I ordered this once a prompt answer was given and I received my item within 2 working days.
Nice friendly team and excellent service.

2 ottobre 2020
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Risposta di The Barcode Warehouse

Dear Jay Tysoe

Thank you for your order and kind review; both are very much appreciated.

We're pleased that you were happy with how the team dealt with your enquiry and hope that we can help you again soon.

Kind regards, Customer Services

Valutata 5 stelle su 5

Quick delivery good pricing quality…

Quick delivery good pricing quality products.
Never had a problem.

29 settembre 2020
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Risposta di The Barcode Warehouse

Dear Matt

We really appreciate you taking the time to leave us a positive review.

Thanks for your business.

Best regards, Customer Services

Valutata 5 stelle su 5

Paisley was extremely helpful and…

Paisley was extremely helpful and lovely!! She went above and beyond to help me purchase my order, and to top it all of the items came earlier than expected. She was friendly, helped me with all my queries. Thanks again

10 settembre 2020
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Risposta di The Barcode Warehouse

Dear Jass

Thank you for your order. I've passed your feedback onto Paisley who was very pleased.

Thanks too for the kind words and for taking the time to share your experience here. It is very much appreciated.

Best regards, Customer Services

Valutata 5 stelle su 5

Great customer service at The Barcode…

Great customer service at The Barcode Warehouse. We are a regular customer and order labels from The Barcode Warehouse and have always had a good experience, a quick turnaround and sometimes even next day delivery.

24 agosto 2020
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Risposta di The Barcode Warehouse

Dear Caroline

We're so pleased that you were happy with your experience. We know that running out of labels is never a good thing and always try to get them out as soon as possible; even for custom printer ones.

Thank you very much for your custom. We hope we can help you again very soon.

Kind regards, Customer Services

Valutata 5 stelle su 5

Excellent and speedy service

Excellent and speedy service
You never fail us always such a quick turn around and good value for money

17 agosto 2020
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Risposta di The Barcode Warehouse

Thank you for your kind review. We appreciate your custom and are very glad with the pricing and service provided to date.

The team will be very happy to help with any future requirements.

Kind regards, Customer Services

Valutata 5 stelle su 5

Very good service,polite and helpful.I…

Very good service,polite and helpful.I will keep it short and sweet,would recommend as i have not once had an issue with any order.

6 agosto 2020
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Risposta di The Barcode Warehouse

Dear Mr Broadland

Thank you for your kind comments. It's very pleasing to read that my colleagues come across positively and our service has been dependable for your orders.

We really appreciate your custom and hope to serve you again soon.

Best regards, Customer Services

Valutata 5 stelle su 5

We bought this brand new Zebra ZD420…

We bought this brand new Zebra ZD420 printer after having a detailed & productive advise session with Sara Graham at the Barecode Warehouse. Infact we discovered after speaking to Sarah that one printer can allow different label sizes, this point was real saver. Our choice of supplier was based on the standards of tech support or after sales service. We got this requirement matched exactly with barcode warehouse. During the initial setup we had to contact technical support and I must say that the quality of support provided by Mr Luke Moore (sorry if i have spelt it wrong) was awesome and beyond expectations. Luke was professional, couteous and knowledgeable. This gentlemen is a real asset to the organisation and we are so impressed with this quality service that we have decided to keep this company for all our future printing needs. Keep up the good work. Best Wishes Always Mrs Sharma Herbal Magic

21 luglio 2020
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Risposta di The Barcode Warehouse

Dear Mohit

Thank you for taking the time to leave such a kind and comprehensive review. I've passed your feedback on to Sara and Luke who are obviously very pleased to hear that you were happy.

We really appreciate your order and hope to be able to serve you again very soon.

Best regards, Customer Services

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