teapigs Recensioni 

368
TrustScore 2.5 su 5

2,4

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Valutata 2 stelle su 5

Have had a regular (fortnightly)subscription for a long time. My husband and I drink copious amounts of green tea. Our last order (14th July) has yet to arrive and the fortnightly subscription is d... Leggi di più

Valutata 1 stelle su 5

Tried to amend my subscription. Website consistently not working, 404 Page not Found when I tried to go into my account. Contacted their helpdesk who said they were transitioning clients onto a new pl... Leggi di più

Valutata 5 stelle su 5

At the end of the night, sitting down to a cup of herbal tea is an absolute treat and finding Teapigs was a dream. Their night time teas and chamomile teas are delightful. They are nicely packaged, th... Leggi di più

Valutata 4 stelle su 5

Always good from Teapigs. They do some lovely teas, particularly the Mao feng and popcorn tea, sadly they have stopped the fennel and liquorice which was incredible. My only suggestion would be to... Leggi di più

Dettagli dell'azienda

  1. Rivendita di caffè

Scritti dall'azienda

Back in 2006 the world of whole-leaf tea was boring, stuffy and outdated. Meanwhile, cool things were happening in the world of coffee. We saw the opportunity to get everyone drinking real tea again! And by real we mean big leaf and big on flavour. So, in November 2006 teapigs was born. Our mission today is the same as it was back in 2006: to get everyone drinking top quality, whole-leaf, great tasting tea - and to do business a bit differently while we're at it. All natural. No nasties. BIG leaf = BIG flavour. Simple!


Informazioni di contatto

2,4

Scarso

TrustScore 2.5 su 5

368 recensioni

5 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 8% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,4

Tutte le recensioni

(368)

83 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

I love the earl grey tea bags, postage cost a profiteering joke

I love the earl grey tea bags, but the review is for the postage cost of £4. There is no way it costs £4 to bulk send orders. I find this really disappointing, so much so that after this order, I will be purchasing elsewhere.

17 novembre 2024
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Risposta di teapigs

Hi Andrea,

Thank you for your review.

I'm glad to hear that you love our Earl Grey!

Sorry to hear that you feel our postage costs are too high, but don't forget that if you spend over £25 you can get free UK standard shipping for your order.
The £4 shipping fee covers more than just postage—it helps us maintain the quality and service you expect from us. This includes costs associated with materials, packaging, operational expenses, and ensuring your tea is securely delivered. All of which play a vital role in getting your favourite teas to your doorstep.

Thank you,
KM

Valutata 3 stelle su 5

I love your tea but many bags a broken…

I love your tea but many bags a broken or have small holes in and leaves leak into the cup. This was problematic with your happy tea as all the bags were defective.Also on my last delivery, some of the camomile bags also leaked leaves. It's a shame but not the end of the world. Ive ordered more camomile (it's wonderful tea) so hoping for a better result!

7 novembre 2024
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Risposta di teapigs

Hi Mike, Thank you for your feedback! If you are having issues with faulty tea temples, please reach out on our contact us page found on our website so we can resolve this issue for you.

Valutata 1 stelle su 5

I cancelled this subscription…

I cancelled this subscription approximately one year ago when I received email notification of this delivery I tried using the edit function but got the response order not found, I have photographic evidence for this.

31 ottobre 2024
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Risposta di teapigs

Hi Max, If you could please contact us through our website contact us page and we can try resolve this issue for you.

Valutata 5 stelle su 5

Fantastic company! Quality tea!

Fantastic company!

wonderful tea thats full of quality and flavour! Our favourite is Liquorice and peppermint! amazing!
Thank you for being such a great company !!

25 settembre 2024
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Risposta di teapigs

Hi Louise, thank you so much for your kind words and lovely review!

Valutata 1 stelle su 5

Disappointing

I loved Teapigs. Until I ordered 90 Happy and 21 of them were completely broken. No response from the company following my contacting them. Gutted because I won’t be ordering again. The odd bag is one thing but there’s clearly a quality control issue here…not to mention the lack of customer service.

2 settembre 2024
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Risposta di teapigs

Hi Karysha,

I'm sorry to hear about your Happy teas splitting. I checked and saw that you emailed us on Monday evening. We responded the next morning on Tuesday, asking for the batch information from the back of the packaging and offering to send a replacement. However, we have not received a reply from you yet, so unfortunately, we haven't been able to resolve the issue. Please double-check your junk folder in case our email got lost there.

Thanks, Sophie

Valutata 3 stelle su 5

Redbush? Not my cup of tea.

This is my first order from teapigs.
After experiencing my first taste in a London hotel, I asked the staff "where I can get my hands on this great tasting tea?"
My order turned up today, right on schedule.
However.... After taking advice from the waiter to try the chocolate flake tea, unfortunately i received Redbush. Just a little upset 😢

31 luglio 2024
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Risposta di teapigs

Hi there, I'm sorry to hear you've not had a great experience with our tea. Please feel free to get in touch and we'll try our best to help out!

Valutata 1 stelle su 5

No delivery was attempted

No delivery was attempted

24 luglio 2024
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Risposta di teapigs

Hi Marilyn, sorry to see you're having issues with your tea arriving. Please could you get in touch via our contact page and we'll do our best to see whats gone wrong! https://www.teapigs.co.uk/pages/contact-us

Valutata 5 stelle su 5

Thank you for giving such great…

Thank you for giving such great customer service when I contacted you with a problem. You have exceeded my expectations and I will be back for more of your lovely teas.

17 luglio 2024
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Risposta di teapigs

No problem Ase, we're always happy to help!

Valutata 5 stelle su 5

Loose Leaf Strong Earl Grey

This Earl Grey tea is simply the best. No powder, no oily residue, wonderful flavour. I drink it every single morning in life and couldn’t live without it now.

14 maggio 2024
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Risposta di teapigs

Thanks Lorna!

Valutata 1 stelle su 5

Utterly ignoring emails and voicemails

Love this tea. Got subscription.
Emailed a good few days before latest subscription due to ship to say please don't send it, we still have loads. email ignored. I emailed again in response to their "nearly ready to ship" email. Ignored again. Emailed a 3rd time after it shipped to say we don't want it this time, no reply to that either. I've left them I think 4 or 5 phone messages now over a few weeks, all with my phone number. Nobody has called me. Whats happened tea pigs?!

19 giugno 2024
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Risposta di teapigs

Hi Clare,

I apologize for the inconvenience you've experienced in reaching out to us. We've just implemented a new Customer Service platform, and we've encountered some initial issues with a few inquiries not reaching us. The most reliable way to contact us now is by using our Contact Form, which can be found at www.teapigs.co.uk/pages/contact-us.

Please take a moment to send us a message through the link provided, and we'll make every effort to resolve this for you.

Sophie

Valutata 5 stelle su 5

Lovely company who sell great tea

Lovely company who sell great loose leaf tea. We were looking for mint tea for ages to go in our tea pot, and most places only sold green and mint tea, so we were very pleased to find this tea as it is delicious. It was also extremely quick to order as all the details were taken in one page using Apple Pay. Will definitely continue to order from you, thank you!

8 giugno 2024
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Risposta di teapigs

Thanks, Alice, heres to many more minty brews!

Valutata 5 stelle su 5

Outstanding service!!!!

Outstanding service!!!!
I contacted the customer service team to express my thorough pleasure with using their green teas and made one small suggestion regarding the packaging due to having some teabags tear during the openingproceas. I was given not only really useful information that I hadn't previously known about the product but also sent out a substantial amount of tea for free. This was such a kind gesture. Very very happy customer.

1 giugno 2024
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Risposta di teapigs

Thanks for the lovely review!

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