Have had a regular (fortnightly)subscription for a long time. My husband and I drink copious amounts of green tea. Our last order (14th July) has yet to arrive and the fortnightly subscription is d... Leggi di più
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Tried to amend my subscription. Website consistently not working, 404 Page not Found when I tried to go into my account. Contacted their helpdesk who said they were transitioning clients onto a new pl... Leggi di più
At the end of the night, sitting down to a cup of herbal tea is an absolute treat and finding Teapigs was a dream. Their night time teas and chamomile teas are delightful. They are nicely packaged, th... Leggi di più
Always good from Teapigs. They do some lovely teas, particularly the Mao feng and popcorn tea, sadly they have stopped the fennel and liquorice which was incredible. My only suggestion would be to... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Back in 2006 the world of whole-leaf tea was boring, stuffy and outdated. Meanwhile, cool things were happening in the world of coffee. We saw the opportunity to get everyone drinking real tea again! And by real we mean big leaf and big on flavour. So, in November 2006 teapigs was born. Our mission today is the same as it was back in 2006: to get everyone drinking top quality, whole-leaf, great tasting tea - and to do business a bit differently while we're at it. All natural. No nasties. BIG leaf = BIG flavour. Simple!
Informazioni di contatto
Regno Unito
- teapigs.co.uk/contact
- www.teapigs.co.uk
2,4
Scarso
367 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 8% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I don't why it's taken so long I paid…
I don't why it's taken so long I paid £4.00 shipment and I could have purchased on Amazon prime for free next day delivery...poor show I'm afraid
26 marzo 2025
Non scritta su invito
Risposta di teapigs
Hi Mary,
I am sorry you have not yet received your order.
Would you mind contacting us via our contact us page, I've popped the link at the bottom of this message. We can look into this order for you and resolve the issue.
Thanks,
KM
https://www.teapigs.co.uk/pages/contact-us
I was very annoyed but Rachel…
I was very annoyed but Rachel understood my issue and corrected immediately. Thank you
25 marzo 2025
Non scritta su invito
teapigs is a great company that is purely about the taste of tea.
I am a Japanese living in London. On my return I had a question about the Earl Gray strong fragrance from teapigs, a gift for my mother. teapigs staff were quick to respond and their explanations were thorough, detailed and reassuring. Thank you!
I love teapigs even more! Next time I visit a physical shop I will also buy a special bottle to store a large amount of tea packets: ❤︎
26 marzo 2025
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Amazing Customer Service!
A few of my tea satchels broke open and I reached out to the Teapigs team to see if I was being too rough or perhaps got an odd batch. Kira responded to my email literally in about 10 minutes and was so thoughtful and kind! I sent her a picture of my package so she could reach out to the manufacturer and get team will be sending me a replacement. Lovely people, great tea and even better customer service, thanks Kira!
24 marzo 2025
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The service given has been prompt
The service given has been prompt, helpful and as needed. Couldn't ask for any better.
20 marzo 2025
Non scritta su invito
Risposta di teapigs
Hi Ruth,
I am so glad to hear that we resolved the issue to a satisfactory standard and we are so sorry that you were missing items in your order in the first place!
Have a wonderful week :)
KM
I can’t believe you charged me £5 for…
I can’t believe you charged me £5 for one teabag.
I was under the impression I was being charged £1 for a sample. You have taken £5 from my bank account.
Daylight robbery. At least Turpin wore a mask.
7 marzo 2025
Non scritta su invito
Risposta di teapigs
Hi Diane,
Thank you for you review,
I am so sorry that there was a miscommunication at checkout!
Customer service have responded to you via the contact us ticket you wrote in and refunded the £4.00 delivery charge.
Thanks,
KM
Disappointed
My main problem was when trying to very carefully take the paper tab off the bag, so you can get it over the cup, it made a hole in. On 3 bags! I only purchased 6 to try and had to pay £4 shipping. So I've paid £10 for 3 teabags. Not happy
27 febbraio 2025
Non scritta su invito
Risposta di teapigs
Hi Gail,
I can see customer service have reached out to you to resolve the issue you have faced with our tea temples.
I can see the issue was addressed and fixed.
Hopefully we have restored your faith in us.
Best,
KM
Poor quality product construction time after time
Just opened our last bulk purchase of the Mint temples and there is loose tea in the box we opened so checked all of the bags and 70% of them are split.
Sadly to say after year and years of being a loyal customer we are ABSOLUTELY disappointed in the quality of tea pigs manufacturing quality.
We have had quality issues with the last 3 orders.
It’s time we searched for a different company to supply our tea.
After talking to the manager he advised me that “no one else is having this issue (I forwarded him one of the customer service email that said they where having issues with the product and where moving production in house as of September and we would have to wait until then for replacements.
ARE TeaPigs allowed to sell known faulty products ?
Yours totally let down
We can happily say Tea Pigs have finally moved production in-house and the issue is now sorted 👍
Shame we had to waist so much time and money
11 febbraio 2025
Non scritta su invito
Risposta di teapigs
Hi Warren
We’re really sorry to hear about the quality issues with your recent orders, especially after your years of loyalty to Teapigs. This is absolutely not the experience we want for our customers, and we completely understand your frustration.
We take quality concerns very seriously and are currently investing in a new manufacturing facility to improve our production process. However, this does take time, and we sincerely regret that you’ve been affected in the meantime. Please know that we’re actively working to resolve these issues to ensure the quality you expect from us.
Your feedback is invaluable, and we truly appreciate your patience as we work to improve.
Tea great, service not so good
The Tea itself is first class; no complaints at all, however...
You sent me a "3 for 2" offer, which I took advantage of. whilst using the code you gave me did discount my order for one pack, this took my total order below the free delivery limit and so I had to pay postage, which somewhat dilutes your offer.
What's made me really cross though, is the fact that despite me paying for postage, it's taken 6 days for you to even despatch my order. That's *very* poor service
16 gennaio 2025
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Risposta di teapigs
Hi Mitch,
Thank you for your review, and I’m so glad to hear you’re enjoying the tea!
I’m really sorry to hear that the discount and delivery situation impacted your experience. Regarding the delay, we’ve recently been at full capacity in our warehouse due to an increase in demand, which unfortunately affected our dispatch times. We’re actively working to improve this so we can get orders out more quickly in the future.
I understand your frustration about the delivery charge. Your feedback is invaluable, and we’ll review our offers and processes to ensure a smoother experience going forward.
Thank you for your patience and for bringing this to our attention. If there’s anything else we can help with, please don’t hesitate to get in touch.
- SL
I forgot to add the discount code so…
I forgot to add the discount code so went back in to edit my order but you have still charged me the full price. No 3for2 discount. Disappointing!!
11 gennaio 2025
Non scritta su invito
Risposta di teapigs
Hi CR,
Thank you for your review, and I'm sorry to hear about the issue with the discount code.
We’d love to resolve this for you! Please reach out to our customer service team at teapigs.co.uk/pages/contact-us and we’ll be happy to assist in applying the 3-for-2 discount to your order.
We apologise for any inconvenience and appreciate your understanding.
Amazing teabags and great customer service
Very happy with my order and the correspondence with Kira, above and beyond. Amazing customer service and I absolutely love their Tea bags. I also love that they support The Point Foundation which I had heard of before.
14 gennaio 2025
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Risposta di teapigs
Thanks so much for the review Nigel!
I love the mystery boxes they now sell…
I love the mystery boxes they now sell and the redbush range is really tasty.
3 dicembre 2024
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Split tea bags…
I’ve been regularly buying peppermint tea pigs for a number of years. In recent months, I’ve found the tea pig pyramids to be of a lower quality; at least two in any one pack would have a split down the seam rendering them useless (or they would tear when trying to gently peel the string from the bag). I messaged Tea Pigs via their website in early November 2024 with photographic evidence of three split pyramids from the same pack, but have not had the courtesy of a response. Needless to say, I won’t be buying this brand anymore.
1 novembre 2024
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Best quality tea eva ❤️ a little more…
Best quality tea eva ❤️ a little more expensive but you pay for quality. Out of this world customer service👍, i would recommend to all my freinds and family. Love love love this company❤️.So kind and understanding really appreciated all your help. Thankyou Tea Pig Team merry Christmas 🎄❤️🎄❤️🎄 and happy new year 🍾🍾🍾🍾🍾🍾🍾
17 dicembre 2024
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Seem to have lost their way
Always loved Teapigs, great range of flavours, the 6 flavour Christmas selection was always a fixture for us in the holiday season, with chilli chai a particular favourite. I don't know what's happened during 2024 - perhaps they are struggling in the current situation - but they have dropped a bunch of flavours and the offering is now very ho hum. First year we haven't ordered since 2009.
14 dicembre 2024
Non scritta su invito
Risposta di teapigs
Hi Steve,
Thank you so much for your honest feedback and for being such a loyal teapigs fan since 2009 – we truly appreciate your support!
We understand your disappointment, especially when some of your favorites like our Chilli Chai, which has been part of your holiday traditions. We're currently working on improving our supply chain and manufacturing processes, which has meant focusing on fewer blends for now to ensure the best quality and availability.
That said, we’re thrilled to share that we’ve been working on some exciting new things that we think you’ll love! While we can’t spill the details just yet, we can’t wait to bring these blends to life and share them with you.
We’d also love to hear your suggestions – whether it’s bringing back old favourites or ideas for something new. Feel free to share your thoughts with us.
Thank you again for your support and patience as we work through these changes – we hope to surprise you with something special soon! 😊
- Sophie
Very helpful
Very helpful, efficient staff who sorted out my problem quickly and to my satisfaction.
13 dicembre 2024
Non scritta su invito
Risposta di teapigs
Happy to help Maureen! Enjoy your tea :)
Don’t expect your order quickly
Ordered a small pack of green tea on the 2/12. Website said 1-2 days. 10 days on and tea still not received. Customer support just told me what tracking said and offered me a whopping 10% off next order. Less than impressed.
2 dicembre 2024
Non scritta su invito
Risposta di teapigs
Hi Matt,
Thank you for sharing your experience, and we’re truly sorry for the delay with your order.
The delay was due to an overwhelming response to our Black Friday promotion, which exceeded all our expectations. While our warehouse team worked tirelessly to process the highest volume of orders we’ve ever seen, we completely understand how frustrating this wait must have been for you.
To try and make it right, we upgraded your shipping to express, but we recognise this isn’t our usual speed or standard of service, and we sincerely apologise. We’re actively working on improving our processes to handle future demand better and ensure quicker deliveries.
Your feedback is greatly appreciated, and we’d love the opportunity to provide you with a much smoother experience next time. If there’s anything else we can do, please don’t hesitate to contact us.
Thanks
Sophie - Warehouse Manager
Ordered on 4th Dec for 12th Dec…
Ordered on 4th Dec for 12th Dec birthday..still stating 2-4 days for delivery. Wish I had read the reviews before ordering!
11 dicembre 2024
Non scritta su invito
Risposta di teapigs
Hi Fiona,
Thank you for your feedback, and we’re truly sorry to hear your order didn’t arrive in time for the birthday.
The delay was due to an exceptionally high volume of orders following our recent promotion, which unfortunately impacted delivery times. While our usual shipping timeframe is 2-4 days, we fell short in this instance, and we sincerely apologise for the inconvenience caused.
Thank you for your understanding, and we hope to have the chance to serve you better in the future.
Sophie
Terrible service
10 dicembre 2024
Non scritta su invito
Risposta di teapigs
Hi Doreen,
We’re sorry to hear you were unhappy with our service. This is not the experience we want for our customers, and we’d love the opportunity to make things right.
Could you please reach out to us with more details about your issue? We’re here to help and ensure we address any concerns you may have.
Thanks, Sophie
Absolutely love these teas
Absolutely love these teas, which I never would have come across if it hadn't of been given as a freebie to our offices in Tanfield, Edinburgh.
The everyday brew is fantastic and a great mix of the 3 black teas. I intend to go and try some others.
29 novembre 2024
Non scritta su invito
Risposta di teapigs
Sarah, Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying our teas and that the Everyday Brew has become a favourite. It’s always wonderful to hear when someone discovers us in such a unique way—freebies in the office are the best!
Sophie
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