Tapstore UK Ltd Recensioni 

105
•
TrustScore 4.5 su 5

4,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

Ordered Franke sink. Speedy delivery by tapstore. Discovered upon opening box that Franke had omitted the waste baskets and overflow kit. Spoke to Teresa who was extremely helpful. She contacted Frank... Leggi di più

Valutata 5 stelle su 5

I bought a kitchen sink filter tap from tapstore in 2022. Just started having issues this year with leaks. I got into contact with Tapstore as it was covered under guarantee. Teresa was amazing, she... Leggi di più

Valutata 5 stelle su 5

Exceptional customer service from WILL NAYLOR. We bought a kitchen tap, and had a lot of issues with dripping. Will was absolutely amazing and went above and beyond to help us sort the issue. He was a... Leggi di più

Valutata 5 stelle su 5

What a great company! We were informed that there’d be a delay as the Franke sink ordered was a new design, we were given the option of a refund which we really apricated as some companies would have... Leggi di più

Dettagli dell'azienda

  1. Negozio di forniture per il bagno
  2. anche in
  3. Esperto nella ristrutturazione di cucine
  4. Negozio di articoli da cucina
  5. Negozio di articoli per il rinnovamento della casa
  6. Negozio di mobili per cucina
  7. Ristrutturatore di bagni

Scritti dall'azienda

Tapstore.com - the widest selection of quality branded bathroom taps, kitchen taps, showers, pumps, bathroom cabinets, wastes, traps, heated towel rails and bathroom accessories available to buy online. Free delivery on orders over £100


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

105 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(105)

22 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fantastic service from this company and…

Fantastic service from this company and Tim in particular.
This gentleman spent at least 20 minutes on the phone to me helping me with a problem with my shower even though it became apparent to us both that i was not going to buy a shower pump from them.
Highly recommend this compan

20 febbraio 2024
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Risposta di Tapstore UK Ltd

Thank you for your review! Tim really is the man when it comes to technical assistance, so we are pleased to hear that he could help you out even if it wasn't with a purchase through ourselves. We hope that you keep us in mind for any assistance in the future!

Valutata 5 stelle su 5

I needed a replacement kitchen tap

I needed a replacement kitchen tap. From looking, choosing, ordering to delivery it was just 24 hours - what a fantastic result!

8 febbraio 2024
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Risposta di Tapstore UK Ltd

Thank you for your review! We are pleased that your order arrived swiftly and efficiently, and hope that you are happy with your lovely new kitchen tap!

Valutata 5 stelle su 5

Great customer service when issues arise

I ordered two taps, one of their taps I ordered said it would be delivered two weeks later as it was out of stock, they emailed a few weeks later to say it wouldn't be in stock anytime soon and offered me a matching tap for a discount. This is great service, kept me informed and offered a discount due to the inconvenience. After 4 months of renovating my house, I have had many bad experiences with customer service of many businesses, but I want to congratulate them on being pro-active and helpful with no hassle and sorted the issue out. Well done. It's a welcome change to many other companies.

30 gennaio 2024
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Risposta di Tapstore UK Ltd

We know how frustrating it is when things don't go to plan or unexpectedly available, so we sincerely apologise that your original tap was out of stock. Thankfully we could get you all set up with an upgrade for the same price to make up for the inconvenience! We hope the rest of your renovation has gone to plan and we can help you out with any future projects!

Valutata 5 stelle su 5

Super Service & Advice

Initial advice and guidance from Will which was spot on. Ordering process was straight forward. I was updated re delivery via Teresa and emails. Item arrived well packaged, looks good and appears to be working very well. I am very pleased with the product and the service provided by tapstore was excellent. I would highly recommend this company.
Dee C

17 gennaio 2024
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Risposta di Tapstore UK Ltd

Thank you for your review! It is great to hear that you were kept well informed throughout the ordering and delivery process. Hopefully everything is still working well and you are happy with your purchase! We look forward to helping you with any of your future requirements.

Valutata 5 stelle su 5

Had exactly the tap I needed

Had exactly the tap I needed, ordered in that morning when plumber left and arrived 11am the next day and that was in the run up to Christmas - fantastic service.

19 dicembre 2023
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Risposta di Tapstore UK Ltd

We know how chaotic things can get around the Christmas period, so it was a pleasure to assist in getting your tap back up and running in less than 24 hours!

Valutata 5 stelle su 5

Amazing customer service

Amazing customer service. They were super quick to answer my questions via email and again super quick to resolve all issues I had. I will definitely prefer them in my next orders

8 gennaio 2024
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Risposta di Tapstore UK Ltd

We are glad to hear that you got the assistance you needed to resolve your issue, if we can be of assistance in the future please don't hesitate to give us a call! We look forward to dealing with you again.

Valutata 5 stelle su 5

Excellent service

Excellent product and service to match. Will definitely use again.

1 dicembre 2023
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Risposta di Tapstore UK Ltd

Thank you! We look forward to dealing with you in the future

Valutata 5 stelle su 5

Perfect transaction

Perfect transaction, competitive price, very quick delivery.
Arrived in perfect condition.

26 ottobre 2023
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Risposta di Tapstore UK Ltd

We are happy to hear that everything went perfectly! Thank you for your kind review

Valutata 5 stelle su 5

Bought a 3 lever kitchen tap

Bought a 3 lever kitchen tap, with pull-out spray (inc. water filter). Excellent & very fast delivery, coupled with knowledgeable experts - Great advice & recommendations from the team

27 settembre 2023
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Risposta di Tapstore UK Ltd

Thank you for taking the time to leave us a review! Our team were happy to help you pick the perfect product! We hope you are happy with your purchase

Valutata 5 stelle su 5

What more do you want?

Speedy delivery and the correct product!

18 ottobre 2023
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Risposta di Tapstore UK Ltd

Thank you for your feedback! We are glad to hear that your order arrived quickly and safely

Valutata 5 stelle su 5

As pleased with my second order as with…

As pleased with my second order as with the first one, really impressed with the service/ delivery, and quality of the products (not sure what comes first these days… guess, it’s Customer service ;)

5 settembre 2023
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Risposta di Tapstore UK Ltd

I am glad to hear that your second order went as smoothly as your first! Once again it was my pleasure to assist and hope to do business with you again very soon!

Valutata 5 stelle su 5

Will Naylor, efficient, polite and just a really nice guy.

I have been having problems with my filtered water and after a couple of emails to Will Naylor in customer service the problem was resolved. He contacted the manufacturer of the filter tap I had purchased and with the information they gave him I fixed the problem in 5 minutes.
I’m very grateful and really appreciate the great service and support, especially from Will. Thank you so much 😊

15 agosto 2023
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Risposta di Tapstore UK Ltd

We always strive to get any problems resolved as quickly and efficiently as possible, and it was a great relief to hear that a simple fix solved your issue on this occasion! If we can assist with anything else moving forward, please don't hesitate to ask!

Valutata 5 stelle su 5

Easy to navigate website

Easy to navigate website, good communication from order to delivery. Good packagaging and fast delivery. Would recommend.

7 giugno 2023
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Risposta di Tapstore UK Ltd

Thank you for taking the time to leave us a review! We are glad to hear that you had a pleasant experience ordering with us, we hope to deal with you again soon!

Valutata 5 stelle su 5

First Class tap supplier

Excellent company with a great selection of taps and sinks at the right price. Quick delivery and good communication from order placement to delivery. Very helpful if you need any advice before placing an order or with fitting.

17 aprile 2023
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Risposta di Tapstore UK Ltd

Thank you for your kind words! We are always here to help should you have any further questions or requirements moving forward, it was a pleasure dealing with you!

Valutata 5 stelle su 5

Amazing support and service.

I rarely leave reviews. However, when I receive outstanding service I feel compelled to.

When I originally received the bath tap/shower mixer, Tapstore were excellent in dealing with my assembly queries.

The following year, a failed part was sent out next day without any quibble.

Excellent.

18 aprile 2023
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Risposta di Tapstore UK Ltd

Thank you for taking the time to leave us a review! We are so pleased to hear you were happy with the ordering process and the aftercare received, if you need anything else please don't hesitate to ask!

Valutata 5 stelle su 5

Fantastic customer service

Franke sink arrived in January and we stored it until it was needed and then at the point where the worktop and sink were to be installed we discovered a crack in the sink. Teresa from Tapstore was magnificent and although the item was out of stock with her normal supplier, she managed to get us a new sink in less than a week. She was so efficient and helpful that she deserves 6 stars !

19 aprile 2023
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Risposta di Tapstore UK Ltd

Thank you for your review, we will ensure that your kind comments are passed onto Teresa!

Valutata 1 stelle su 5

Unreliable shower pump

We bought our shower pump online and had it installed by a professional plumber. Just after a year, it started leaking onto the airing cupboard damaging the wooden boards. Upon inspection, we were advised that the pump had a crack, hence the leakage.

15 marzo 2023
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Risposta di Tapstore UK Ltd

Thank you for your feedback, we are extremely sorry to hear this! Please can you give us a call and we can arrange a replacement for you?

Valutata 5 stelle su 5

Very efficient service

7 marzo 2023
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Risposta di Tapstore UK Ltd

We are glad to hear you were happy with the service received! Hope to deal with you again soon!

Valutata 5 stelle su 5

Excellent service

Excellent service, suggested successful remedial action to my problem extremely promptly. Highly recommended for after sales service and quality of products.

1 marzo 2023
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Risposta di Tapstore UK Ltd

Thank you for taking the time to leave us a kind review, it was our pleasure to be able to assist you in resolving the issue. If you require anything else please let us know!

Valutata 5 stelle su 5

Very helpful and polite

I had a problem waiting for delivery of a much needed water pump and they were very helpful in solving the problem.

15 marzo 2023
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Risposta di Tapstore UK Ltd

We are glad to hear that any issue was resolved swiftly and efficiently, please let us know if there is anything else we can assist with!

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