Ordered Franke sink. Speedy delivery by tapstore. Discovered upon opening box that Franke had omitted the waste baskets and overflow kit. Spoke to Teresa who was extremely helpful. She contacted Frank... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I bought a kitchen sink filter tap from tapstore in 2022. Just started having issues this year with leaks. I got into contact with Tapstore as it was covered under guarantee. Teresa was amazing, she... Leggi di più
Exceptional customer service from WILL NAYLOR. We bought a kitchen tap, and had a lot of issues with dripping. Will was absolutely amazing and went above and beyond to help us sort the issue. He was a... Leggi di più
What a great company! We were informed that there’d be a delay as the Franke sink ordered was a new design, we were given the option of a refund which we really apricated as some companies would have... Leggi di più
Dettagli dell'azienda
- Negozio di forniture per il bagno
- anche in
- Esperto nella ristrutturazione di cucine
- Negozio di articoli da cucina
- Negozio di articoli per il rinnovamento della casa
- Negozio di mobili per cucina
- Ristrutturatore di bagni
Scritti dall'azienda
Tapstore.com - the widest selection of quality branded bathroom taps, kitchen taps, showers, pumps, bathroom cabinets, wastes, traps, heated towel rails and bathroom accessories available to buy online. Free delivery on orders over £100
Informazioni di contatto
Unit P, Charlwoods Business Centre, RH19 2HH, East Grinstead, Regno Unito
- 01342 321121
- sales@tapstore.com
- www.tapstore.com
4,7
Eccellente
105 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Will always purchase from here just amazing
First class service great product and brilliant delivery
30 aprile 2025
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Risposta di Tapstore UK Ltd
Thank you so much! We are glad you were pleased with the service/delivery, we hope you are just as happy with your purchase!
Tap washer
Tap washer went in the tap. Contacted the company who were very helpful. Got correct washer in the end & all working well.
13 marzo 2025
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Risposta di Tapstore UK Ltd
We know that it can be a pain having to replace parts under warranty, so always aim to get problems dealt with as swiftly and painlessly as possible. I am pleased to hear that your issue was rectified and you are back up and running!
Follow up service
The supplier did not include a shower hose in the package and Tapstore immediately undertook to contact them and arrange for one to be sent. No quibbles!
27 febbraio 2025
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Risposta di Tapstore UK Ltd
Apologies for any inconvenience caused by the missing part, but we are pleased to hear that the issues with dealt with quickly! We hope that you are pleased with your purchase!
We needed a replacement cartridge for…
We needed a replacement cartridge for our shower. The part was replaced Free of charge even though it was a a few days out of warranty. A big thank you to Theresa Day at Tapstore and also Sagittarius for your prompt attention and wonderful service. Thank you very much everyone.
6 febbraio 2025
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Risposta di Tapstore UK Ltd
We know how much of a pain it is when something goes wrong just outside of the warranty, so we always try to do all we can to get it sorted free of charge. I am glad to hear that we could on this occasion! Hopefully the replacement cartridge keeps your shower working for many years to come.
Excellent product
Excellent product, excellent service, prompt delivery and very very professional and polite direct Comms. Would happily recommend.
29 gennaio 2025
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Risposta di Tapstore UK Ltd
Thank you so much! Personal recommendations make a big difference for a small company like us! It was a pleasure dealing with you, we hope you are happy with your purchase and look forward to assisting you again in the future!
Grea service.
I’ve had excellent service from Tapstore Uk, they went over and above to ensure a delivery of an item which was a replacement for one which was sent, but to the wrong address. They quickly arranged a replacement the following day. Splendid customer service, can’t fault them at all.
20 gennaio 2025
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Risposta di Tapstore UK Ltd
Thank you for your kind review! Apologies for any issues with the initial delivery and thank you for your patience, we are please that everything was resolved quickly in the end! We hope to deal with you again soon
Great after sales customer service
Great after sales customer service - they sorted out my dripping tap I had bought from them in 2020 with ease, friendly & good service.
Will use them again
17 gennaio 2025
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Risposta di Tapstore UK Ltd
We are pleased to hear that your issue with dealt with quickly and without hassle! We hope your tap continues to work faultlessly for years to come!
Prompt service
Taps were clearly priced, as well as faster delivery. Supplied direct from manufacturer. Lack of clarity as to when they would be delivered was researched and resolved by Tapstore customer service without delay.
15 gennaio 2025
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Risposta di Tapstore UK Ltd
Thank you for your review! Apologies for any confusion on the delivery estimate, we are pleased to hear that your arrived promptly and on time!
Fantastic all round service
I cannot recommend this company more. The staff are knowledgable, efficient and polite and their products are good value. Their customer service is exceptional. Well done and thank you
16 dicembre 2024
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Risposta di Tapstore UK Ltd
No need to thank us, that is what we are here for! We are glad to hear that you got the help and advice your needed with your order. We hope to deal with you again soon!
Perfect resolution of an issue
Bought some very fancy and expensive taps, arrived with issues ( direct from supplier and not from tapstore ). Raised an issue in email, Teresa called straight away to resolve, asked for pictures which I sent, called supplier, obtained agreement to send replacements and allowed me to keep the first lot for spare parts. Could not ask for more than that - that a gem. I run a business, issues can happen and the true worth of a business is always going to be how quickly and how well they deal with things when that happens.
6 dicembre 2024
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Risposta di Tapstore UK Ltd
Thank you for taking the time to leave us such a kind review! We also understand that problems do occur time to time, but that doesn't make then any less frustrating, so we really appreciate your understanding. We are pleased to hear that it was dealt with quickly and efficiently and hope you love your new taps!
Reliable, with great customer service
Ordered a Franke tap . Had not heard from courier, so rang tap store , lovely lady contacted courier to see what the delay was. Courier had noted down wrong postcode. Told it was coming on Monday courier would contact me . No word from courier so emailed tapstore by return I was informed of the time slot. Item arrived . Tapstore - of their own volition rang later that day to ensure my tap had arrived. Fantastic customer service, super super helpful . Highly recommend.
2 dicembre 2024
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Risposta di Tapstore UK Ltd
Firstly, we apologise for the poor communication from the courier! We always like to make sure things arrive on time, as we know what a pain it is when they don't! Hopefully you are happy with your purchase, we look forward to dealing with you in the future!
Amazing value and great service
Amazing value and great service
Ordered a tap and need it asap as had been let down by another supplier.
Ordered online and emailed to ask when it would be received. Teresa replied quickly and confirmed it had been despatched and should be with me today...and it was!
Thank you Teresa and Tapstore!
3 dicembre 2024
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Risposta di Tapstore UK Ltd
Thank you for your kind words! We are glad to hear that we could assist when others couldn't. Teresa is a real star, so we will pass on your regards!
Tapstore Advice
Tapstore were very helpful in their advice and the sink was delivered on time.
14 ottobre 2024
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Risposta di Tapstore UK Ltd
Thank you for leaving us a review! We are glad to hear that we could assist and your order was delivered on time
The service was second to none
The service was second to none, very informative and kept me updated regularly, thanks
Product reviews
Acquapuro ACQ-IFC+ Replacement Filter Cartridge
Very easy to swap over and install, comes with the two 3/8 x 1/4 90 degree connections, would be beneficial to have straight connectors too. Overall very satisfied and would recommend.
27 settembre 2024
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Risposta di Tapstore UK Ltd
Thank you for taking the time to leave us such a great review! We hope to deal with you for all of your future water filter changes
Easy to order and quick delivery
Easy to order and quick delivery. I would definitely recommend Tap Store
11 luglio 2024
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Risposta di Tapstore UK Ltd
We are glad to hear you had a smooth transaction with us, we hope to deal with you again soon!
Very efficient company!
Very efficient products sent out in a timely manner and well packed too. Highly recommend.
24 giugno 2024
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Risposta di Tapstore UK Ltd
Thank you for your kind review, we are pleased to hear that your order was processed and delivered efficiently!
Prompt service
The service was prompt and folowed up by a status update and then a personal e-mail. The customer focus seems to be refreshingly paramount. Well done Tap Store.
7 giugno 2024
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Risposta di Tapstore UK Ltd
Thank you for taking the time to leave us a review, your kind words are greatly appreciated! We always aim to provide the most personable customer experience from ordering to delivery, so are pleased to hear you were happy with the service received!
Brilliant service and quality of goods
Really easy site to understand. Order arrived within 48 hours. Tap is of a really good quality. Would recommend this store without hesitation.
21 marzo 2024
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Risposta di Tapstore UK Ltd
Thank you for your feedback! We are happy to hear that the site was easy to navigate and you found what you were looking for!
Risposta di Tapstore UK Ltd
We are glad to hear that your order arrived in a timely manner and hope you are happy with your purchase!
Great personal service!!
I was having difficulty getting this particular sink locally and thus company did not make a drama out of my order. In fact, they were very efficient and friendly to someone who is slightly out of her depth in renovating a house. I would definitely recommend.
15 febbraio 2024
Non scritta su invito
Risposta di Tapstore UK Ltd
Thank you for taking the time to leave us such a kind review. We are happy that we could assist you in sourcing the sink that you had your heart set on! Hopefully we can assist you with any kitchen/bathroom renovations in the future.
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