I usually deal with Wimbledon Audi who are extremely poor at communication. West London Audi are the total opposite and I'm happy to go out of my way to use them instead. Sam was great and explained t... Leggi di più
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Great friendly staff and service. It’s a shame there isn’t a collection service or courtesy car offered as the garage is in an awkward spot with limited transport links.
Always a good experience with West London Audi. This visit was for a service and MOT and I was able to wait while they did it. All the staff I encountered were very friendly and welcoming. Special men... Leggi di più
Visited the showroom to meet Thomas Whyte to have a look at a new car. Thomas was great and helped me select the right car. Having decided to pursue a purchase Thomas guided me through the whole proce... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
958 Great West Rd, TW8 9BQ, Brentford, Regno Unito
- 020 8380 4000
4,6
Eccellente
1K recensioni
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I put a deposit on a car that was supposedly in stock on 27th May. Subsequent promises and still no pictures of the car have been uploaded for me to view, and having requested a refund of my deposit it still hasn't been received after 9 working days.
I am over 60 years old and have bought numerous cars over the years, this is worst experience ever.
27 maggio 2026
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Risposta di Sytner Group - West London Audi
Dear T M, We sincerely apologise for the disappointment and inconvenience caused during your experience with us. We appreciate your feedback and understand how frustrating this must have been, especially after your many years of purchasing vehicles. It is certainly not the standard we aim to provide. I know the issue has been discussed and resolved with you directly. Kind regards, West London Audi
My Audi Q7 recently experienced a big…
My Audi Q7 recently experienced a big issue with alternator. After my call and visit in West London Audi I was informed that this fault will be covered by the warranty even though my car was no longer under warranty. That was a big and positive surprise as this part of my car is very expensive.
I deliver my car to Audi dealer and it was fixed in one week!
Amazing guys, bravo!!!
12 giugno 2026
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Risposta di Sytner Group - West London Audi
Dear Slawomir, thank you very much for your kind words and for sharing your experience with us. We’re delighted to hear that we could assist you promptly and that the warranty coverage came as a positive surprise. It’s wonderful to know your Audi Q7 was repaired efficiently and to your satisfaction. Your praise means a lot to the team here at West London Audi. We look forward to welcoming you back in the future and wish you many safe and enjoyable journeys ahead. Best regards, West London Audi Team
Risposta di Sytner Group - West London Audi
Dear Andy, Thank you very much for your kind words. We are delighted to hear that you found our service both efficient and professional. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Risposta di Sytner Group - West London Audi
Dear Sukhdev K, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We look forward to welcoming you back to West London Audi in the future. Kind regards, West London Audi Team
The team was professional as always
The team was professional as always, with fast timelines and quick resolve for all the identified issues.
Great service team,
Many thanks to Nitesh
9 giugno 2026
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Risposta di Sytner Group - West London Audi
Dear Lucian, Thank you very much for your kind words and for taking the time to share your experience. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back to West London Audi in the future. Best regards, The West London Audi Team
Really good services and attitude
Really good services and attitude. I dealt with Ben who is a lovely chap
9 giugno 2026
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Risposta di Sytner Group - West London Audi
Dear Aurel, Thank you ever so much for your kind words and for taking the time to leave such a positive review. Your feedback truly means a lot to us, and we hope to welcome you back to West London Audi in the near future. Best wishes, The West London Audi Team
Excellent service from Anoop
Excellent service from Anoop. He was friendly, professional, and kept me informed throughout my visit. Everything was handled efficiently, making the whole experience smooth and stress-free. Thank you for the great customer service.
2 giugno 2026
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Risposta di Sytner Group - West London Audi
Dear Waliul, Thank you very much for your kind words and for taking the time to share your experience. Your feedback is greatly appreciated and motivates us to maintain the highest standards of customer care. We look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
Made very welcome and helpful with the…
Made very welcome and helpful with the process all the way through when the car was in
8 giugno 2026
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Risposta di Sytner Group - West London Audi
Dear Stephen, thank you very much for your kind words. We are delighted to hear that you felt so welcome and supported throughout the entire process. It is always our aim to provide a helpful and friendly experience for all our customers. Your positive feedback means a great deal to the team here at West London Audi. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Best wishes, West London Audi Team
Nayan Patel has just been brilliant …
Nayan Patel has just been brilliant very helpful and is a credit to Audi
4 giugno 2026
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Risposta di Sytner Group - West London Audi
Hi Amit. Thank you very much for your kind words. We are delighted to hear that Nayan Patel provided you with such excellent service. It is always wonderful to receive feedback recognising the dedication and professionalism of our team members. We will be sure to pass on your compliments to Nayan, who will be thrilled to know his efforts are appreciated. Your support means a great deal to us, and we look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
Great service from the entire team
Great service from the entire team
5 giugno 2026
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Risposta di Sytner Group - West London Audi
Dear Jerome, thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you received great service from the entire team. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback truly means a lot to us and encourages everyone here to continue delivering the highest standards. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Very polite and helpful advisor
Very polite and helpful. Also kept me informed as the car was checked and items were raised, advising what was required.
4 giugno 2026
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Risposta di Sytner Group - West London Audi
Dear Jean, thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team polite and helpful throughout your visit. Keeping our customers well informed during the vehicle check is something we take great pride in, so it’s wonderful to know this was appreciated. Your satisfaction means a great deal to us, and we look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
I arrived early for my appointment at…
I arrived early for my appointment at around 12:00 pm, even though it was scheduled for 1:13 pm. Daniel was incredibly helpful and kindly took my car in before the appointment time. This is exactly the kind of customer service that I truly appreciate.
Daniel was friendly, professional, and went above and beyond to make sure my car was well looked after. The service was excellent, and I’m very grateful for his kindness and support. Thank you, Daniel, for providing such outstanding service.
2 giugno 2026
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Risposta di Sytner Group - West London Audi
Good morning Jester - Thank you so much for your glowing review, we really do appreciate the time you have taken to complete this. We look forward to seeing you again in the future, kind regards, West London Audi
Good quality information on vehicle…
Good quality information on vehicle review including video. Efficient process and sensible value for money. Good quality personal service; friendly staff
1 giugno 2026
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Risposta di Sytner Group - West London Audi
Dear Nick, thank you very much for your kind words and positive feedback. We take great pride in providing a personal and friendly service, so your recognition of our team means a great deal. We look forward to welcoming you back to West London Audi in the future.
I always bring my AUDI to the West…
I always bring my AUDI to the West London showroom.I am always made to feel welcome. The two ladies at the reception desk were very friendly and helpful. On this occasion i was greeted by Ciprian Pop. I explained to him what the issues were with my car and he was very helpful. It did take most of the day to get my car back but i’m very pleased with the service.
28 maggio 2026
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Risposta di Sytner Group - West London Audi
Dear John, Thank you very much for your kind words and for choosing West London Audi consistently. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Best regards, West London Audi Team
Amazing service as always from the…
Amazing service as always from the team.
Thanks to Nitesh for going the extra mile to service our car in good time and be such a friendly face when coming into the garage.
28 maggio 2026
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Risposta di Sytner Group - West London Audi
Dear Tom, Thank you ever so much for your kind words and for taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Timely And Good
Timely. Quick reception. Fast hand-off to the executive in charge of the event.
28 maggio 2026
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Risposta di Sytner Group - West London Audi
Thank you very much for your kind words. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at West London Audi. We look forward to welcoming you back in the future.
Dreadful customer service from the call…
Dreadful customer service from the call centre. Nobody answers the phone and I was sent repeated texts asking me to communicate via WhatsApp. I followed this request but still no reply via WhatsApp or phone. Another company implementing AI with negative results for the customer I guess. Having said that the service I received from the branch even I went there and spoke to them face to face was of the standard I expect from a brand like Audi.
26 maggio 2026
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Risposta di Sytner Group - West London Audi
Dear Julia, thank you for sharing your experience. We sincerely apologise for the difficulties you faced trying to contact our call centre and for the lack of response via WhatsApp. It is disappointing to hear this did not meet your expectations. However, we are pleased that the service you received in person at the branch reflected the high standards associated with Audi. Your feedback is important to us, and we appreciate you taking the time to highlight both the positives and areas for improvement.
I had my service done at West London…
I had my service done at West London Audi last week and appreciate great support from Ciprian Pop who handled the whole process. Great service and very attentive to the details.
22 maggio 2026
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Risposta di Sytner Group - West London Audi
Dear Vitalie, Thank you very much for your kind words and for taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
everyone was very efficient and helpful…
everyone was very efficient and helpful particularly Nitesh who was really good05
7 maggio 2026
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Risposta di Sytner Group - West London Audi
Dear Amanda, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Good communication and Customer Care
Good communication before, during and after the Service and excellent customer care on arrival at West London Audi. I was greeted and looked after by Ciprian as a loyal (16 years now) and valued Audi customer.
8 maggio 2026
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Risposta di Sytner Group - West London Audi
Dear David, Thank you very much for your kind words and for being a loyal Audi customer for 16 years. We truly appreciate your continued support and look forward to assisting you for many years to come. Best wishes, The West London Audi Team
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