This was my BMW i4's first service. Steven Gunapalan, the service agent, collected and returned the car from and to my home. Steven went the extra mile and arranged for the purchase of a battery for t... Leggi di più
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Sede
Cambia sedeArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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Excellent from beginning to end. Re: BMW M2CS carbon roof repair. I was talked through the process by Peter & his team. A week passed and the end result is even better than expected. I am i... Leggi di più
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Jason from the Stevenage branch was absolutely unreal! He gave us an amazing deal and helped us every step of the way. He was extremely patient, helpful and made the whole experience so easy. I’d hone... Leggi di più
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Good but frustrating. When attempting to contact a particular member of staff via phone, e-mail or the website this can prove almost impossible. May be an out office response would be advisa... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, Regno Unito
4,7
Eccellente
452 recensioni
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5 star customer service!
I recently bought my car through Declan Andrews at Sytner BMW and honestly, the whole experience was brilliant from start to finish.
I’ll be honest — before coming here, I’d had a negative experience elsewhere that left me feeling undervalued and not really listened to, so I was a bit cautious. But Declan completely changed that for me. From the first conversation, he was genuine, approachable and actually took the time to understand where I was coming from and what I needed from a car.
I initially went in wanting a 2 Series, as that was what I had my heart set on. But after talking through my job and day-to-day needs, Declan quickly (and clearly) explained the practicality side of things and why a 1 Series M Sport would actually suit my lifestyle better. It wasn’t about upselling — it was about making sure the car worked for me. That really stood out.
He worked with me and for me to find the perfect 1 Series M Sport, making sure it matched what I wanted in terms of spec, look and performance. He genuinely went above and beyond to get it right. I never felt pressured — it felt like he actually cared about making sure I drove away in something that suited my work and personal life properly.
His communication was spot on throughout. Always keeping me updated, always easy to get hold of, and explaining everything clearly and professionally. After my previous experience elsewhere, that level of service meant a lot.
I’m now in the process of getting everything connected in my new car and I’m genuinely so excited. It just makes it even better knowing how smooth and positive the whole journey has been.
Because of the service HE provided, I can honestly say I’ll be staying with BMW. Declan restored my faith in the process and delivered customer service that was genuinely top level.
If you’re thinking about getting a BMW, definitely speak to Declan at Sytner BMW Stevenage. You won’t regret it.
27 febbraio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Thank you, for your wonderful feedback. We’re delighted to hear that Declan provided such a genuine and attentive service, restoring your faith in the car-buying experience. It’s fantastic that you found the perfect 1 Series M Sport to suit your lifestyle and that the whole process was smooth and positive. Your kind words mean a great deal to us, and we’re thrilled you’re enjoying your new BMW. Wishing you many happy miles ahead!
Customer service
Customer service, excellent! Thank you for an enjoyable experience 😁
27 febbraio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Thank you, Terry, for your kind words. We’re delighted to hear you had an enjoyable experience with our customer service. It’s always our pleasure to provide excellent support. We look forward to welcoming you back to Sytner Stevenage BMW in the future.
Risposta di Sytner Group - Sytner Stevenage BMW
Dear Stevie, Thank you very much for your kind words. We’re delighted to hear that you enjoyed our waiting area and appreciated the complimentary coffee and tea. It’s always our aim to provide a comfortable and welcoming environment for all our customers. Your positive feedback means a great deal to the team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Stevenage BMW Team
Friendly staff
Friendly staff, good Parkin space, job done on time and refreshment were to good standard
23 febbraio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Dear George, Thank you very much for your kind words and for taking the time to share your experience at Sytner Stevenage BMW. We are delighted to hear that you found our staff friendly, appreciated the parking facilities, and that your job was completed on time. It’s also wonderful to know that the refreshments met your expectations. Your positive feedback means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Straightforward and efficient service.
24 febbraio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Dear Alan, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service straightforward and efficient. It is always our aim to provide a seamless experience for our customers, and your feedback is greatly appreciated. Should you require any further assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back to Sytner Stevenage BMW. Best regards, The Sytner Stevenage BMW Team
Always a joy to have my car serviced at…
Always a joy to have my car serviced at Sytner Stevenage; the team make great customer look effortless, thanks in part to their genuine enthusiasm and desire to help. Both Me Nash and more recently Liam have been extremely helpful, carefully walking me through any concerns.
I can’t recommend this place highly enough - thank you
Gilly McFarland
25 febbraio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Dear Gilly, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that both Me Nash and Liam have provided you with such attentive and helpful service. It’s wonderful to know that our team’s enthusiasm and dedication have made your visits enjoyable. Your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best wishes, The Sytner Stevenage BMW Team
The service from booking to the mot
The service from booking to the mot, was very seamless. Ben was able to explain to me through out every step. The problem was fixed the following day. excellent service,
20 febbraio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Dear Charity, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Ben was able to guide you through every step and that the service from booking to the MOT was seamless. It’s wonderful to know the problem was resolved promptly and that you found our service excellent. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Stevenage BMW in the future. Best regards, The Sytner Stevenage BMW Team
Great service and staff
Great service
Booked last minute for a MOT on my M2 . Dropped off ready to pick up next day perfect service at no extra cost over std MOT .
Really enjoy talking to the lady on reception at service centre very good at her job and friendly service.
24 febbraio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Dear Mr Rochford, Thank you very much for your kind words and for choosing Sytner Stevenage BMW for your M2’s MOT. We’re delighted to hear that you found our service efficient and that the drop-off and collection process was convenient. It’s wonderful to know that our reception team made a positive impression with their friendly and professional approach. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, The Sytner Stevenage BMW Team
Excellent service experience with Liam…
Excellent service experience with Liam at Sytner BMW.
23 febbraio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Thank you, Caroline, for your kind words. We’re delighted to hear you had an excellent service experience with Liam at Sytner BMW. Your feedback is greatly appreciated and motivates us to continue providing the highest standard of care to all our customers.
A very positive experience
From beginning to end the communication has been really good. Very friendly and helpful. Plenty of time spent with us. Very clear and informative about the car. Absolutely no pressure selling. All staff were friendly and attentive. The process of picking the car and collecting it was very smooth.
21 febbraio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Dear Anna, thank you very much for your kind words and for taking the time to share your experience with us at Sytner Stevenage BMW. We are delighted to hear that our team provided friendly, helpful, and informative service throughout your visit. It’s wonderful to know you felt no pressure and that the entire process was smooth and enjoyable. Your feedback is greatly appreciated, and we hope you continue to enjoy your new car. Warm regards from all of us.
Efficient service
19 febbraio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Thank you, Martyn, for your kind words. We’re delighted to hear you found our service efficient. It’s always our aim to provide a smooth and positive experience for all our customers. We truly appreciate your feedback and continued support.
Arrived before my allotted time
Arrived before my allotted time, car was booked in promptly, was told I would be updated about my vehicle which I was, and I requested to be told as soon as my car was ready for collection so as to miss heavy traffic early evening, collected car just after lunch, was very pleased with the service I got from check in to collection, faultless service.
18 febbraio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Dear Geraldine, thank you very much for your kind words and for taking the time to share your experience with us at Sytner Stevenage BMW. We are delighted to hear that the service from check-in to collection was faultless and that our team kept you well informed throughout. It’s wonderful to know we helped you avoid the heavy traffic and that you were pleased with the prompt and efficient care your vehicle received. We truly appreciate your positive feedback.
Derek sold me a great car last year and…
Derek sold me a great car last year and Ben ensured I had a excellent service experience this year.
This is why I drive a BMW.
9 febbraio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, David. We’re delighted to hear that Derek and Ben provided you with such a positive experience, both when purchasing your car and during your recent service. It’s always our aim to ensure every customer feels valued and well looked after. Your continued loyalty means a great deal to us, and we’re thrilled that driving a BMW brings you such satisfaction. We look forward to welcoming you back in the future.
Risposta di Sytner Group - Sytner Stevenage BMW
Thank you, Stephen, for your kind words. We’re delighted to hear you found our team very helpful. It’s always our aim to provide excellent service and support. Your feedback is greatly appreciated and motivates us to maintain high standards.
Stephen really looked after me!
Stephen really looked after me!
Kept informed and was well looked-after my entire visit.
11 febbraio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Thank you, Nicola, for your kind words. We’re delighted Stephen provided such attentive care and kept you well informed throughout your visit. It’s wonderful to hear you felt looked after so thoroughly. We truly appreciate your positive feedback.
Polite explanation of what was going to…
Polite explanation of what was going to be done and how long it would take
6 febbraio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Dear James, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our clear explanation of the work involved and the expected duration was helpful to you. It is always our aim to keep customers well informed and comfortable throughout their visit. Your positive feedback is greatly appreciated and motivates our team to maintain the highest standards of service. We look forward to welcoming you back in the future. Best regards, Sytner Stevenage BMW Team
Ash and the team were brilliant
Ash and the team were brilliant! Really helpful with quick and concise service.
5 febbraio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Dear Lucas, Thank you very much for your kind words. We are delighted to hear that Ash and the team provided you with a brilliant experience and that our service was both quick and concise. It is always our aim to offer helpful and efficient support to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best regards, Sytner Stevenage BMW Team
The appointment was easy to arrange…
The appointment was easy to arrange with a reminder sent prior to the specified date and time. I was updated regularly during the repair. The staff were helpful and very knowledgeable/professional also very easy to talk to.
2 febbraio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Dear Jennifer, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that arranging your appointment was straightforward and that our team kept you well informed throughout the repair process. It’s wonderful to know you found our staff both knowledgeable and approachable. Your feedback is greatly appreciated and serves as a great encouragement to all of us here at Sytner Stevenage BMW. We look forward to welcoming you again in the future. Best regards, The Sytner Stevenage BMW Team
Service and warranty repairs.
I had my car serviced, and had work carried out under a warranty. Both were done very well, and I was kept advised of the work done, as the parts were awaiting delivery. I was offered a courtesy car while the parts were due. All in all a very positive experience. Well done to all.
30 gennaio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Dear John, Thank you very much for your kind words and positive feedback. We are delighted to hear that your service and warranty work were carried out to your satisfaction and that you felt well informed throughout the process. It’s great to know the courtesy car helped during the wait for parts. Your appreciation means a lot to the entire team at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Stevenage BMW Team
Bought a used X1 with a trade-in
Bought a used X1 with a trade-in. Attentive service from the sales team especially Sam who was the main contact. A few minor issues with the process but these were all rectified satisfactorily. Overall a good experience.
16 gennaio 2026
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Risposta di Sytner Group - Sytner Stevenage BMW
Dear David, Thank you very much for your kind words and for choosing Sytner Stevenage BMW. We’re delighted to hear that Sam and the sales team provided attentive service throughout your purchase. It’s great to know that any minor issues were resolved to your satisfaction. Your feedback is greatly appreciated, and we’re pleased that overall you had a good experience with us. We hope you enjoy your new X1 and look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
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