Brilliant and professional service from Kyle and Luke. Having experienced some tech issues making payment both helped out and were so patient. We were fully informed about the car and any extras we... Leggi di più
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Really happy with the service from these guys from the start. We felt listened too and not pressured in any way by Shanae, and we felt she went above and beyond for us trying to help us find a car whi... Leggi di più
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Recently got a new car from Sytner Wakefield and the customer service was spot on from Ryan Ellis and his team. Managed to sort my vehicle in no time at all, even when they were busy and coming up to... Leggi di più
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A very poor experience with salesman Jamie Taylor. I enquired about a 21 plate M4 on 22nd and 23rd and he did not come back to me at all. Even after sending a email with a offer, he failed to return m... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
325 Barnsley Road, WF2 6EH, Wakefield,, Regno Unito
- 01924 242422
4,5
Eccellente
3K recensioni
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Avoid at all costs
The sales process itself was good, and I purchased a Range Rover Sport. Unfortunately, my experience since then has been extremely disappointing.
On only the second full day of owning the vehicle, a suspension fault warning appeared, followed by the cruise control failing and several other warning lights. I contacted Sytner immediately by email but received no response. I then called the dealership and was told that someone from the service department would contact me to arrange repairs at a branch closer to me in Nottingham. That never happened.
Nearly three weeks later, I am still having to chase them myself. I have called multiple times and have even asked to speak to a manager, only to be told that someone would call me back. No one ever has.
The after-sales service has been appalling. I chose to buy from a main dealership and paid a premium price because I expected a high standard of customer service and support if any issues arose. Instead, I have been left with a faulty vehicle and ignored when trying to get the problems resolved.
Based on my experience, I would not recommend Sytner to anyone.
27 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Dear Zobia, we sincerely apologise for the disappointing experience you have had following your purchase. This is certainly not the standard of service we aim to provide. We understand your frustration and appreciate you bringing this to our attention. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at morgangee@sytner.co.uk, who will be happy to discuss your concerns and work towards a resolution. Kind regards, Sytner Select Wakefield
My experience with Sytner Select…
My experience with Sytner Select Wakefield has been extremely disappointing.
When I purchased my Audi, I was specifically told that it had a full digital service history and that all servicing and Audi-recommended maintenance had been completed. I even asked specifically whether there was anything outstanding, including the cambelt and gearbox servicing, and I was reassured that everything required by Audi had already been done and that I had nothing to worry about.
However, I recently took the car to Audi Leicester for a service, where I was informed that there was no digital service history recorded for the vehicle. This came as a complete surprise and directly contradicts what I was told at the point of sale.
Since then, I have repeatedly tried to contact Sytner Select Wakefield to get an explanation and resolve the issue. Unfortunately, all I have received are empty promises that someone will call me back. Despite numerous follow-ups, no one has taken responsibility or contacted me. I have simply been passed from one person to another without any resolution.
The lack of honesty at the point of sale and the poor after-sales customer service have been extremely frustrating. If the information I was given about the vehicle's service history was inaccurate, that is a serious concern. Even more disappointing is the complete lack of communication and accountability when I have tried to raise the issue.
Based on my experience, I cannot recommend Sytner Select Wakefield. Buyers should independently verify the vehicle's service history and any claims made about maintenance before completing a purchase.
1 dicembre 2025
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Recently bought my new car from Israr
Recently bought my new car from Israr, who took care of us from start to finish. We had a positive experience and I would highly recommend going here if you are looking for your next car.
26 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Thank you very much for your kind words and positive feedback. We are delighted to hear that Israr provided excellent service throughout your car buying experience. It’s wonderful to know you felt well looked after from start to finish. Your recommendation means a great deal to us, and we hope you enjoy your new car for many miles to come. Should you ever need any assistance in the future, we’ll be here to help. Thanks again for choosing Sytner Select Wakefield.
Bought a vehicle was good service
Bought a vehicle was good service by Israr
25 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Dear Ryan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Israr provided you with good service during your vehicle purchase. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Paul M and Luke were great
Paul M and Luke were great and they helped me to move through the part ex process without any trouble and even helped figure out the best way to get out of my finance deal.
19 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Thank you, Ellis, for your kind words. We’re delighted to hear that Paul M and Luke provided excellent support throughout the part exchange process and helped you navigate your finance deal with ease. It’s always our aim to make the experience as smooth and straightforward as possible for our customers. Your feedback is greatly appreciated, and we’re pleased that our team could assist you so effectively. We hope you enjoy your new vehicle and look forward to welcoming you again in the future.
Fantastic service from the team at…
Fantastic service from the team at Sytner Yvonne thank you
19 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Dear Mr Mills Mick, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Select Wakefield. We are delighted to hear that Yvonne and the team provided you with fantastic service. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback truly means a great deal to us. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Great service
Really happy with the service from these guys from the start. We felt listened too and not pressured in any way by Shanae, and we felt she went above and beyond for us trying to help us find a car which suited our budget and family needs. She answered all our questions and was able to give honest advice. The finance part was well communicated to us and Jonathan was polite and friendly.
18 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Dear Mrs Collins, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Wakefield. We are delighted to hear that Shanae provided attentive and honest advice, ensuring you felt comfortable throughout the process. It’s wonderful that Jonathan’s communication regarding finance was clear and friendly. Your satisfaction means a great deal to us, and we truly appreciate your recommendation. We wish you many happy miles in your new car. Kind regards, The Sytner Select Wakefield Team
Great experience
Great experience, no pressure and no hard sell. Tyler and Herbie were both professional helpful and found answers to all our questions. Very happy experience buying a lovely car. Thanks
16 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Dear Christine, thank you very much for your kind words. We are delighted to hear that Tyler and Herbie provided a professional and helpful service throughout your experience. It’s wonderful to know you felt no pressure and that all your questions were answered to your satisfaction. We truly appreciate you choosing Sytner Select Wakefield and are thrilled you are happy with your lovely new car. Wishing you many enjoyable journeys ahead! Best wishes, The Sytner Select Wakefield Team
I had my car booked in for 8 o’clock in…
I had my car booked in for 8 o’clock in the morning to have a new battery fitted and the gearbox sorted and also smoke coming out of dipstick and oil filler cap. They pulled the car in at 10:45. I left just after 3 o’clock to find out that they have put a cheap nasty battery on the car, which now I am going to have to take to Land Rover and have a proper battery fitted they told me the smoke coming out of the oil filler cap is nothing to worry about the gearbox still not sorted the wheels are atrocious as there was bodged up to sell now they have sold the car they are not interested. They are now trying to fob me off and probably waiting now for their warranty to run out. Absolute disgusting attitude by the receptionist on the service department. I am probably going to have to take this further as I don’t think the engine is right with all the smoke that is blowing out of it.
13 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Dear David, we are sorry to hear about your disappointing experience at Sytner Select Wakefield. Your concerns regarding the issues you have raised have been taken seriously, and we regret any distress this has caused. We are aware that you have been speaking with our JLR team to resolve the issues. Your feedback is important to us, and we hope to address the concerns you have raised. Kind regards, Sytner Select Wakefield
Sytner had a great selection of cars
Sytner had a great selection of cars. Helpful staff helped us find the right car.
We are very happy with the service provided
11 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Dear Tim, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Wakefield. We are delighted to hear that our selection of cars and the assistance provided by our staff met your expectations. It is wonderful to know that you are happy with the service you received. Your feedback is greatly appreciated and motivates us to continue delivering excellent customer care. We wish you many enjoyable miles in your new car. Best regards, The Sytner Select Wakefield Team
I brought a car today with syntner…
I brought a car today with syntner select today and the employer were absolutely amazing. When I first stepped in to getting my car details and everything sorted the team were absolutely amazing. I would totally recommend them.
11 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Dear Rukhsana, Thank you very much for your kind words and for choosing Sytner Select Wakefield. We are delighted to hear that our team provided you with an excellent experience from the moment you arrived. It’s wonderful to know that you felt well supported throughout the process and that you are happy with your new car. Your recommendation means a great deal to us. We hope you enjoy many happy miles ahead and look forward to welcoming you again in the future. Best wishes, Sytner Select Wakefield Team
Absolutely amazing
Absolutely amazing from start to finish!
Massive thanks to Luke, Kyle & Cole for finishing the end of the sale off.
Great set of lads, made me feel comfortable, couldn't do enough for me.
Would definitely recommend these guys for a used car.
10 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Thank you so much, Sian, for your wonderful review. We’re delighted to hear that Luke, Kyle and Cole made your experience so positive and comfortable from start to finish. It’s fantastic to know their efforts were appreciated and that you felt well supported throughout your purchase. Your recommendation means a great deal to us. We hope you’re thoroughly enjoying your used car and look forward to welcoming you back to Sytner Select Wakefield in the future. Thanks once again!
The staff were all very helpful
The staff were all very helpful. They did forget to service it before we picked it up but they are going to book it in to be serviced.
10 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Dear Rachel, Thank you for your kind words regarding our helpful staff. We sincerely apologise for the oversight in not servicing your vehicle before collection. We appreciate your understanding and patience in this matter. It is always our aim to provide a seamless experience, and your feedback helps us improve. Should you have any further questions or require assistance, please do not hesitate to get in touch. We value your custom and look forward to serving you again in the future. Kind regards, Sytner Select Wakefield Team
Risposta di Sytner Group - Sytner Select Wakefield
Dear Innocent, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service excellent. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback truly means a great deal to the entire team here at Sytner Select Wakefield. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Toyota land cruiser
From the start to the finish the staff at Sytner couldn't have been more helpful especially Herbie, he was knowledgeable and answered all our questions. We purchased the car and couldn't be happier. Thanks Herbie 🚗 from Trevor
6 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Thank you, Julie, for your wonderful review. We’re delighted to hear that Herbie provided such knowledgeable and helpful service throughout your experience. It’s fantastic that you’re so happy with your new car. Your kind words mean a great deal to the whole team at Sytner Select Wakefield. We truly appreciate you taking the time to share your positive experience and hope you enjoy every journey in your new vehicle. Thanks again from all of us!
Incompetent management …
Saw a black Mini Cooper S on the main car floor. Booked a test drive and decided to buy. Sorted part exchange and Arranged collection for a few days later and deposit paid
So excited with my purchase
Arrived home and received a call from Kyle. Apparently the mini had been purchased by someone else the day before! Not remove from the floor court or online- so I had been test driving someone else’s car!!
They apologised and said a manager had made a mistake
Very unprofessional and obviously incompetent
So glad I hadn’t bought that vehicle to find people were test driving it
Lucky escape and a company to avoid!!
7 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Dear Joanne, We sincerely apologise for the confusion and disappointment you experienced during your visit. This is certainly not our expectation, and we understand how frustrating this situation must have been. We did try to explain that one of our systems hadn't been updated by a sales manager and therefore led to the confusion. We sincerely apologised for this and offered to look through the whole groups stock to try and find a similar alternative. Once again we sincerely apologise for a genuine mistake made by a member of our team. Kind regards Sytner Select Wakefield.
Great service
Great service , great car. Israr really looked out for us.
9 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Thank you very much for your kind words and positive feedback. We are delighted to hear that you had a great experience with Israr and that he looked out for you throughout the process. It’s wonderful to know you are pleased with both the service and the car. Your support means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future.
I would like to thank Emily and Paul M…
I would like to thank Emily and Paul M for an unforgettable buying experience when purchasing my new Chery. There knowledge and professionalism was outstanding and the whole buying experience was an absolute pleasure.
We were torn between the Chery and another brand of car but these guys and there knowledge won us over.
I feel they are a real asset to the company and make a good team.
Thanks very much for making it so easy for us
9 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Dear Vicky, Thank you so much for your kind words. We are delighted to hear that Emily and Paul M provided you with an outstanding and professional buying experience. It’s wonderful to know their knowledge helped you choose the perfect car. Your satisfaction means a great deal to us, and we’re thrilled the whole process was such a pleasure. We hope you enjoy your new Chery and look forward to welcoming you back in the future. Best wishes from all at Sytner Select Wakefield.
Great service and an excellent buying…
Great service and an excellent buying experience. Qasim answered all my questions and picked me up from the station so I could do a test drive. Car is just what I was looking for and he and Jonathan then helped get the paperwork sorted on the day despite the computer system not working perfectly. Thank you and for anyone looking for a used car you should definitely talk to the Sytner Select Wakefield team.
9 luglio 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Thank you, J Parsons, for your kind words and for taking the time to share your experience. We’re delighted to hear that Qasim and Jonathan provided excellent support throughout your purchase, especially with the test drive and paperwork. It’s wonderful to know the car met your expectations and that our team made the process smooth despite technical hiccups. Your recommendation means a great deal to us. We wish you many happy miles in your new vehicle and hope to assist you again in the future.
Stealing £99
The dealer took the £99 reservation fee, the car was transferred to Bristol where I bought it as agreed, but the £99 was never refunded. I'm submitting a complaint with FOS and the FCA.
8 giugno 2026
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Risposta di Sytner Group - Sytner Select Wakefield
Dear Luca, We are sorry to hear about your experience regarding the £99 reservation. I can only assume that this has been left outstanding as the vehicle was delivered by a different location, usually the fee is taken and refunded by the supplying dealership. We will look into your concerns and action the refund immediately if it is still outstanding. Your satisfaction is important to us, and we hope to resolve this matter promptly. Kind regards, Sytner Select Wakefield
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