Sytner Group - Sytner Select Nottingham Recensioni 

Zayn was very effective at getting everything sorted for the purchase of our A6 avant . Very happy with the service from Sytner select .

From stepping into the building welcomed with a smile. Very friendly and couldn't fault the service from start to finish.

DO NOT USE THIS COMPANY – A TRULY APPALLING EXPERIENCE.

Sytner sold us a dream, but the reality was a car with serious faults and what appears to have been significant underlying damage. Within a month of purchasing the vehicle, problems began. I contacted them for help and received no response. Within three months, the fault had deteriorated considerably.

When Sytner eventually inspected the car, they claimed they “couldn’t find anything”, despite initially acknowledging what they described as a slight leak. Concerned, I took matters into my own hands and contacted an independent garage. Within an hour, they had identified a major head gasket leak and advised me not to drive the vehicle.

After nearly two weeks of communication, the car was eventually taken to my local Sytner garage, yet I was still refused a courtesy car. Another three weeks passed without any meaningful update. After numerous calls, I finally spoke to someone named Paige, who informed me that the car was being moved to Nottingham and had progressed from being faulty to not even starting.

Another month passed with no resolution. The car was then towed to Loughborough for MG to inspect, but once again, nothing seemed to move forward. By this point, I had been without a vehicle for three months, while the team in Nottingham continued to treat the situation as though it were a minor inconvenience.

Eventually, someone offered me £600 in compensation but also attempted to charge me a mileage fee of 40p per mile, despite me having driven fewer than 4,000 miles. I had purchased the vehicle in good faith, expecting a safe, reliable car, only to be left dealing with a serious fault almost immediately.

The communication throughout this entire ordeal has been disgraceful. After countless emails and phone calls, I received just three communications from Sytner over a four-month period. Eventually, I managed to speak to someone who told me, “It’s not our problem, take it up with Black Horse Finance.”

Thankfully, Black Horse Finance helped us recover our deposit. However, Sytner has refused to offer any further compensation and has now stopped responding to my emails. To make matters worse, one member of staff even had the audacity to say, “Take us to court then.”

The complete lack of accountability, communication and customer care has been shocking from start to finish. I have a young family, and the thought that we were sold a vehicle with such a serious fault is deeply concerning. What is equally appalling is how we were treated after raising those concerns and seeking a reasonable resolution.

I have owned this car for eight months, yet Sytner has had it sitting in Nottingham for four of those months. Four months without the vehicle I paid for, countless hours chasing updates, and an exhausting battle just to get our deposit back.

I would strongly advise anyone considering buying a car from this company to think very carefully before doing so. Based on my experience, the after-sales service has been appalling, the communication virtually non-existent, and the lack of accountability unacceptable. They have completely destroyed my trust in the company.

Considering changing my car and wanted to see what Geely had to offer.
Great customer service from Simon who showed me all the available options then took me on a test drive, pointing out the differences between the Ex5 and my current car, pros & cons. Kaleem then took me through the various purchasing plans, a
very professional and friendly service.
If you want to see what Geely have to offer I’d highly recommend paying them a visit.

Brayden Williams was why we had a great experience with your company he was truthful honest and if there was a problem he would get back with the answer.
He is a very good salesman and a great communicator 10 out of ten

Purchased my Tesla Model 3 on 30/09/2026 and it appears the car was not properly prepared before collection.

Incorrect tyre pressures, Damaged wiper blades, empty screen wash, warning lights, wrong brake light fitted (Stilly Faulty), Not Updated and filthy wheels under the covers are just some of the issues.

The car was also still linked to the previous owner's Tesla account, causing problems with charging and access to the app due to an unpaid bill.

I've emailed the dealership 3 times adressed to 4 staff members and received no response.

Very disappointing service and after-sales support. I expected much better from a dealership like Sytner, Soon as youve collected the car they dont care

I recently bought a car and had a great experience throughout the whole process. Jack and Ethan were extremely helpful, professional, and friendly. They made everything easy and straightforward, answered all my questions, and provided excellent customer service from start to finish.

I really appreciate the way they looked after me and made sure I was happy with my purchase. I would definitely recommend Jack and Ethan to anyone looking to buy a car. Excellent service — thank you both! ⭐⭐⭐⭐⭐

Arrived 5pm after work to view a Lexus I'd seen online. Stood in the entrance for a good 10mins, ignored by several staff who all saw me waiting. At least 3 walked right past me, without acknowledgement, on separate occasions. So I did the time-honoured thing of simply walking out and taking my money elsewhere. A lucky escape by all accounts.

Nonetheless, a word of advice to any manager who can be ars*d. Middle aged women are a demographic with disposable income. You might want to educate your largely boy-racer staff about this.
As for any women out there reading this - avoid Synter Select Nottingham. There are much better dealers out there who know how to provide the very basics of customer service.
Car purchases entail serious amounts of cash. Expect better.

Simon Mills and Jamie Lowe were excellent. We had a terrible experience with the previous company especially the after sales. Simon has helped build the bridge to redemption with showing us the new Geely range and we were really impressed. Jamie went through the different scenarios and we have today bought a new EX5. Thank you so much for your help and making this experience truly wonderful especially with it being our first brand new car. Here’s to the continued great service from you guys

I bought a car and it had large amount of water ingress. It dragged on for months and they failed to find the cause on more than 1 occasion. They wouldn’t even investigate because they couldn’t see it when I took the car in. Had to take it to Audi. By this point there was 3 more large faults (mainly electrical) with the car and Audi also found another 2 with the cost of the last at £2.5k. The issue were that big the car was with Audi for 2 weeks As of yet Sytner are not actively rectifying it and will only communicate if I make contact.
After service is the worst service I have ever received.
The car has/had numerous issues which is clear it’s not worth the money I paid for it.
My advice is to avoid at all costs

Just collected a brand new (to me) car from Sytner Select Nottingham. What a fantastic facility, yes you could find car cheaper but it’s unlikely you would get better quality. Staff were fantastic (thanks Jack and apologies Ethan you couldn’t persuade me down the PCP route); hopefully the car (my first electric) turns out to be as good as the service / staff . Thanks again guys (and girls)

Why sell a warranty that covers up to the value of the car (15,900) but then saying it is not economical for you to repair the vehicle.

You could put a new engine and a gearbox into the car for less than that and it would likely solve the issue.

I still havnt been told what’s wrong with my car. I have requested a breakdown of why they want to refund me my money and what the. Problems are with the car.

Communication is terrible should really do better. Am still awaiting contact to be told what is going on. I am currently speaking with my solicitor to see what my best options are. Selling a £16,000 car and then giving a very half arsed attitude to repairing the faulty car they sold me is un acceptable.

Great service from beginning to end. The communication and online options were great too. The staff and customer service was great.

I never thought I’d have a 5 star experience buying a car but Brayden & Vass at Sytner Select Nottingham have proved me wrong! From the moment I entered the showroom the service I received from Brayden was brilliant, he was professional & knowledgeable, answered my questions honestly & openly and made the whole process enjoyable. I never felt that I was getting the ‘hard sell’, rather that he genuinely wanted me to be happy with my purchase. Even the final discussion around price and ‘add-ons’ was handled well by both Brayden & Vass. There were a few bits that needed sorting before I could take the car away, and these were handled speedily with great, pro-active communication. I wouldn’t hesitate to go back to Brayden for my next car.
Also, thanks to Adam for helping out at the end on Brayden’s day off :-)

Don’t deserve 1 star

Absolutely disgraceful experience. Avoid this dealership at all costs.

They are all smiles and friendly when they want your money, but once they’ve sold you a car, don’t expect any help.

Jack Lee the sales man has not even Contacted us once we made this purchase in march and 31st march we collected the vehicle they have been gobbled up our trade in too so we have lost that money too! Disgraceful !

We paid £19,900 for a Kia Sportage GT-Line S, trusting the honesty of the salesperson, Jack. Like most people, we are not paint or bodywork experts, so we bought the car in good faith, believing it had been honestly represented.

A few months into our finance agreement, our circumstances changed and we could no longer afford to keep the car. When we tried to sell it, three professional vehicle buying companies independently inspected it. To our absolute horror, they all identified extensive evidence that the vehicle had previously been repaired after what appears to have been accident damage.

Their findings included:

* Previous repairs to the near-side rear door, quarter panel, tailgate, rear bumper and offside rear door.
* Preparation marks, overspray and paint runs across multiple panels.
* Cracked paint and damaged sealer on the tailgate edge, leaving an area vulnerable to water ingress and future rust.
* Evidence suggesting the offside rear quarter may have been replaced, with a clear cut line visible in the roof above the offside rear door.

This was completely unknown to us when we purchased the vehicle.

As a result, we have had no choice but to sell the car at a £3,000–£4,000 loss because the stress and financial impact became too much.

When we contacted Sytner Select, they showed no interest whatsoever. Their response was that we should have inspected the vehicle more thoroughly before buying it. That is an outrageous position to take. The repairs had clearly been disguised well enough that multiple ordinary buyers would never have spotted them. We relied on the dealership’s honesty and reputation, and they have completely let us down.

The way we were spoken to was dismissive, patronising and completely lacking in customer care. Rather than taking responsibility or even investigating our concerns properly, they simply tried to blame us.

We will now be pursuing a complaint through the Financial Ombudsman Service and any other appropriate avenues in an attempt to recover some of the financial losses we have suffered.

This has been an appalling experience from start to finish. We feel completely misled and would strongly urge anyone considering buying a vehicle from this dealership to think very carefully before doing so.

Visited Sytner Select Nottingham looking to replace car. Tyrell the adviser there was the best customer adviser/car sales that I have ever dealt with. Going back in September to make sure the replacement car is done with him. Very knowledgeable about everything car wise and has made it easier to decide what car is to be purchased. Thanks Tyrell

Had a nice welcome to the reception lady-Had a MOT booked
in for a two hour slot-great service recommended thank you regards to Mr Harrad

Shocking experience. Bought a polo for my son, cost £11.5k. Was sold with faulty clutch and unaligned breaks. The car keeps cutting out which means it is dangerous to drive, especially for a new driver. Sytner say there isn’t a problem when there clearly is. I have one very upset 17 year old who is still paying for a car he daren’t drive. AVOID

Brayden made our car-buying experience smooth and enjoyable. He was professional, knowledgeable, and genuinely committed to helping us find the right vehicle. He answered our questions, went the extra mile, and made the process stress-free without any pressure. Highly recommend Brayden for outstanding customer service when buying a car from Sytner.