Sytner Group - Sytner Select Bristol Recensioni 

Purchased a car, after a great sales pitch and numerous phone calls & emails daily untill the finance went through i personally thought this is a buisness that cares and wants buisness, purchased and additional years warranty for the car also.

Once car was mine and problems arrose they ignored phone calls, emails, left viocemails and car has been in the service workshop twice in 2 months and problems still not addressed.

Alot of inconvenience and stress when they constantly pursue you to buy a car and when you have it you are forgotten

From the start, the booking system was a nightmare, no one to speak to on the phone, relying on WhatsApp with long waits, and then receiving a text confirming the wrong date and time. I had to chase again just to make sure my car was booked for the time I specifically requested.

When I dropped the car off, no one greeted me at reception. I waited about 10 minutes until someone from the far end of the building asked if I was okay and pointed me to the service advisor, who was right in front of me but avoided eye contact the entire time. She was polite enough once she had to deal with me.

The next day, I received a text saying my car had passed. I arrived at the agreed time, only to wait another 30 minutes with no communication. The service advisor seemed like I was bothering her, barely spoke to me, handed me a piece of paper and my keys, and just stood there behind her desk waiting for me ti leave. No invoice, no clarity, nothing.

Overall, poor communication, disorganized service, and extremely lacking customer care. The MOT itself was fine, but the experience has made me question whether I want to ever step into this place again. Two stars, only because the advisor did smile a couple of times when I dropped my car off.

Amazing smooth and supported purchase!
Purchased a Tcross from Mark and Rusty in Bristol & the whole experience was very positive, both flexible to make everything work even though i was very fussy & difficult!

Receptionist helpful kept me informed and while I waited in a warm area with free coffee and use of WiFi, as long as you know you will have to wait, then no issues.

MAKE SURE CAR IS NOT ALREADY SOLD AS PUT DEPOSIT OF £300 TAKEN CAR FOR TEST DRIVE REALLY PUSHED FOR ME TO BUY THE CAR DECIDED TO BUY HAD A COFFEE GOT THE REST OF THE MONEY TOGETHER FOR THEM TO SAY SORRY CAR ALREADY SOLD AND THERE PICKING UP THE NEXT DAY.ALL I GOT BACK IS SORRY THESE THINGS HAPPEN STILL IN SHOCK TO BE HONEST AND STILL HAVENT GOT MY DEPOSIT BACK.

Car went in for MOT, no problem. Was a little disappointed as I'd also requested a wash and vacuum at the check in online but this wasn't carried out.

Great experience all over.Alex was very helpful and we enjoyed picking up the new car. Excellent service.

We bought a used Audi from this dealership in January 2026 and nearly backed out of the deal multiple times due to the poor sales experience.

Main Issues:
1. Extremely poor communications - no follow up, ignored emails, calls ignored/not returned
2. Repeated admin errors - misspelled names, incorrect email addresses, details forgotten/misremembered between interactions
3. Loss of confidence in competence - ignorance about certain aspects of the car ("it sounds like you know more about this car than I do") and lack of clarity around paperwork/process
4. Aggressive selling of warranty/insurance - despite my clear message we had already decided not to purchase, they spent 40 mins trying to scare us into changing our mind. I tried multiple times to move us forward but they ignored this and carried on.

We powered through in the end and I'm glad we did because the car itself is excellent and was in good condition, well prepped and no issues after driving off (so the team behind the scenes must be doing a good job).

The more junior sales person handling the transaction was guilty of some of the above but the main issue was the manager assigned to the deal. This individual was the worst person I have interacted with in any sales process. They didn't listen, they didn't remember anything, they repeatedly made the same typos/errors and aggressively tried to sell products after we had said we had decided not to.

The pickup itself took 2.5 hours (should have been under 1 hour) in large part to the manager's mistakes and prolonged sales pitches. I believe it was clear to other employees that we were dissatisfied as the completion of the work was handled by a different manager who seems to have managed this well.

I have now retuned to Sytner Select Bristol twice. On purchasing a VW Golf Hybride I was told by the sales person it will recharge the same as any other hybrid. This has not happened.
After 7 days I returned and was told to have the workshop look at it. Went to reception to be told they had no body trained. Returned to the sales person and agreed to change some settings and try again.
After another 7 days I returned again with the same issues. I asked about testing another vehicle of which I was happy with. The sale people went off and came back offering me £2500 less the purchase price after 2 weeks and 200 miles.
The information supplied by the sales person on purchase was incorrect. The staff member should of confirmed before supplying incorrect information on road test.
I have now complained on Sytner website twice with no reply.

I tested a VW Golf Hybride, during the road test I was told it recharges the same as any other hybrid vehicle. After a short road test and the supplier information I decided to purchase it.
In the week following it was obvious the vehicle did not recharge as informed on the road test. After the vehicle was plugged into charge the engine would NOT recharge as expected.
7 days after purchase I returned to Sydney Select Bristol and spoke to the sales person. I was asked to have the workshop confirm any issues, I waited at reception to be told they have no qualified personnel to work on the hybrid system. The sales person was busy on google looking to confirm information. It was agreed to drive the vehicle under other modes and let them know.
I returned the week later with the same issues, road tested another hybrid I was happy with. The sale people went off to discuss and returned to offer me £2500 less than I paid after 2 weeks and 200 miles.
The incorrect information was supplied on purchase by Sytner staff. I would have expected due to this, that I would have only had to pay the difference of my original purchase.

First time using Sytner Select for my MOT & Service, previously used Lysander Rd. The appointment was made online from the Sytner Select website. I was contacted by email to confirm the appointment and be informed that another member will contact me to discuss available packages/payment plans.
The day of the appointment came and no reminder (as usually happens) and no-one got in touch regarding payment plans. I telephoned before leaving the house to be told there was a cross over with communication due to business strategy on 13 January (the initial email was on 14 January).
Explained the situation to service reception at time of arrival, to curtly be told “we are nothing to do with them, they are different company” !!!
Then the standard text and email attaching the health-check video came. It was very short, fast speaking and unclear. Tried to telephone to the service centre to clarify the health check results, it stated the signee's (of the email) number is invalid (I didn’t select a number).
Explained to service staff at time of collection about the unclear recording and requested a printed report.

I bought a VW tiguan from Bristol store. It only had 20k miles on it. Luckily I purchased an extended warranty, as I have had nothing but issues with the car. Currently it is back in the work shop again. Ive broken down numerous times and for a family car this is just such a worry.
Each time sytner have it back for repairs it takes weeks before I get it back again. The service department dont EVER answer the phone.
My car has currently been there for 7 days with no diagnosis and no update until i went there in person today.
I can't use the courtesy car option through warranty as they havent submitted a claim, as in over a week they havent diagnosed the issue, even though the error codes were very clear and it has already been fixed for the same fault previously...
They keep selling cars but they can't support when the cars have issues which mine has constantly.
Today at the sytner office there were loads of staff still selling but no one at the service desk, and no service manager (apparently a new one is starting monday!?) Their priorities are just to sell. Dont expect any after sales support!

Lovely service- great experience led by Kyle and Joe! Purchased my dream car! Great coffee, great friendly staff, reasonable prices, beautiful cars! Highly recommend!

Great experience

all very professional in all aspect from arrival to finish work.
very polite members of staff

5* car buying experience and after sales service. We recently purchased a car from Sytner Select in Bristol who were over 150 miles from us, as it was a particular model we were seeking. Henry Thomas in Sales was charming, very helpful and knowledgeable sending a video before we travelled down to view the car prior to us viewing and then collecting it a week later. The whole purchase experience was very smooth and communication between Bristol and their nearest branch to us in Warrington was excellent where Adam in Service sorted out a couple of minor issues that needed attention under warranty. Highly recommended and would definitely buy another car from them in the future.
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Jamie & the little bald fella were very good, would recommend talking to them.

Chris and Arriz were both amazing today! I came in after putting a deposit down on one car and then when I was there, changed my mind! Very smooth process with lovely gents that made it easy! Highly recommend!!

Attentive, professional and knowledgeable. Great service, and the car isn’t too shabby either! Thank you Rusty.