I was listened to by Reece when I initially contacted and dropped my car in. Reece kept me informed throughout the repair with calls and ease of updates via diect whatsapp messages. Reece was also on... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The customer service provided by Reception and in particular by a young gentleman (who was introduced as Jason) dealt with me with alacrity. His persona was appropriate and sincere. Simply put he repr... Leggi di più
Advisor Reece Maynard was excellent at his job and kept us informed of everything that was happening with our vehicle.
The wheel repair was ok but not as good as expected. One graze is still visible and appears not to have been filled before painting. The valve area also appears not to have been properly prepared, w... Leggi di più
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In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
819 Wolverhampton Road, B68 8DA, Warley, Regno Unito
- 0121 552 2825
4,3
Eccellente
854 recensioni
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great customer service
17 febbraio 2026
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Lucas, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you experienced great customer service at Sytner Oldbury BMW. It is always our aim to provide a welcoming and professional environment for all our customers. Your feedback truly means a lot to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
Promised to call me back for recall car…
Promised to call me back for recall car issue nobody bothers to call the work is still undone and I am not happy with that.
7 novembre 2025
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Syed, We apologise for the disappointment caused by the lack of communication regarding your recall car issue. This is certainly not the standard of service we aim to provide. We appreciate your feedback and understand your frustration with the work remaining undone. We would like to invite you to contact our Head of Aftersales, Arrash Erfan, at arrasherfan@sytner.co.uk, who will be happy to discuss your concerns further and assist you directly. Kind regards, Sytner Oldbury BMW
SCAM!! Developing fault codes in your vehicle!!
SCAM!!! Unprofessional repair team and company. I suspect they intentionally develop the fault codes in my / your vehicle after reading loads of reviews here.
I am extremely mad with my recent experience at Sytner Oldbury.
• I first submitted my vehicle to Sytner on 26 January. I was advised that additional diagnostic hours were required, bringing the total diagnostic cost to £600. I was subsequently informed that the burning smell and rattling noise were believed to be caused by a faulty coolant sensor blind controller. Based on this diagnosis, I agreed the total cost of diagnosis and repair at £1,500.
• Upon first collection on 2 February, there was already a coolant-related issue.
• I finally collected my vehicle on 3 February with the correct coolant in my car.
• The burning smell was not resolved. I brought up the issue to the salesperson on 6 February.
• I dropped the vehicle to Sytner for further inspection on 10 February for further check.
• Sytner said carrying out timing checks at a further cost of £740 for diagnostics alone, with additional repair costs unknown. This code appeared only around 200 miles within 4 days.
• I decided not to leave my car for Sytner for further check or repair so I logged my complain and requested the partial refund from Sytner.
On 16 February 2026 at approximately 5:15pm, I collected the vehicle again. Shortly after returning home, I conducted a diagnostic scan. In addition to fault code 130308 (previously discussed), multiple additional fault codes were now present, including:
102002 – Air-mass sensor reading too little air
120408 – Boost pressure control shutdown
140010 / 140001 – Multiple cylinder misfires
140210 / 140201 – Misfire in cylinder 2
The vehicle is now presenting more issues than prior to the repair.
My concern is not about any individual staff member. Communication from the salesperson has been polite. However, I have serious concerns regarding the quality of the technician’s work, the diagnostic process, and whether the vehicle was properly tested before release.
After paying a significant sum, the original issue remains unresolved and further engine-related faults have appeared immediately after collection. This has resulted in loss of confidence in the workmanship and reliability of the vehicle.
16 febbraio 2026
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Nicky, We are truly sorry to hear about your disappointing experience and understand your frustration regarding the unresolved issues and additional fault codes. Please be assured that we take your concerns seriously and value your feedback. We would like to invite you to contact Head of Aftersales, Arrash Erfan, at arrasherfan@sytner.co.uk to discuss your experience further and work towards a satisfactory resolution. Kind regards, Sytner Oldbury BMW
I chose the level of service I needed…
I chose the level of service I needed and that’s exactly what they’ve gave me. No hidden charges no extras no unnecessary work. Friendly staff. Punctual.
11 febbraio 2026
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Michelle, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Oldbury BMW. We are delighted to hear that you found our service transparent, friendly, and punctual. It is always our aim to provide exactly what our customers need without any hidden charges or unnecessary work. Your positive feedback means a great deal to our team, and we truly appreciate your support. We look forward to welcoming you back in the future. Best regards, Sytner Oldbury BMW Team
All went fine on handover for service…
All went fine on handover for service and mot, would have appreciated a call to say it was ready though.
30 gennaio 2026
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Yas, thank you for your positive feedback and for choosing Sytner Oldbury BMW for your service and MOT. We are pleased to hear that the handover went smoothly. We do apologise for not contacting you to confirm when your vehicle was ready, and we appreciate you bringing this to our attention. Your comments are valuable to us as we continually strive to improve our customer experience. We hope to welcome you back in the future. Kind regards, Sytner Oldbury BMW.
Very important Please be aware if you…
Very important Please be aware if you ask these guys at bmw ,actually not just bmw ,any major bodyrepairers to quote / estimate on bodywork or any damaged on you car even not that expensive , the information gets passed through several other company’s and then arrives at carvertical (car check) as we have just learnt ,
My wife reversed into our pull up post silly mistake and went to get a quote ,but as it was over £2k we decided to go to a family friend which was far cheaper ,but several months later she decided to sell the car and the potential buyer noticed this marker on carvertical website ,I couldn’t understand why ,it wasn’t major and definitely not insurance claim ,so obviously that went against us selling the car , if it was chassis damage or unsafe I understand .We just felt it was malicious as it was only a mere dent or scratch .they never advised me of this information and had no lawful basis of doing this they have no right of doing this and only devalues your car ,I would never take our car to anyone like this ever again .50% of most cars have had work down on them it’s a disgrace I did raise the complaint and was advised we would never do that ,then several days later was told yes I was right some how the information got to carvertical ,well I have proof not rocket science
(Oldbury brades roads
BMW reply was ‘we can report to dvla who then sends information to car check services such as car vertical without anyone’s permission’ so this just shows how low bmw will go to report a small quote to ensure your car is devalued , to sum it up they just want to make as much money as they can through 3rd parties
,I wonder if bmw did have a car with minor damage to sell is that information passed on I doubt it
There you go people get your car repaired or have a quote and they are quite happy to tell DVLA keep away from these bodywork repairers !!!
YOU HAD NO RIGHTS PASSING PAYING CUSTOMERS INFORMTION ON TO 3RD PARTIES ,ANY DECENT COMPANIES WOULD HAVE ADVISED FIRST !!!!!!!!
7 febbraio 2026
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Mr Campbell, We are sorry to hear about your experience and understand your concerns regarding the sharing of information. Please be assured that we take data protection very seriously and aim to handle all customer matters with transparency and care. For clarity there has been no GDPR breach, which we believe our independent Data Protection team have responded directly to you, from the complaint we opened with them on your behalf. Kind regards, Sytner Oldbury BMW
Perfect from Tom
Tom was professional, spoke professionally dealt with the issue and wasn't pushy in selling me any products. However the 2 guys who rang me prior to Tom regarding an appointment that I had already cancelled need some serious training, no customer service skills or telephone manner
2 febbraio 2026
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Akijay, thank you for your honest feedback. We are pleased to hear that Tom provided a professional and respectful service during your visit. However, we sincerely apologise for the experience you had with the initial phone calls. It is certainly not the standard we aim to uphold, and we appreciate you bringing this to our attention. Your comments are invaluable in helping us improve our customer service. We hope to have the opportunity to assist you again in the future.
Easy and efficient
21 gennaio 2026
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Richard, Thank you very much for your kind words. We are delighted to hear that your experience with Sytner Oldbury BMW was both easy and efficient. It is always our aim to provide a seamless and enjoyable service for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Oldbury BMW Team
First rate quality
First rate attention provided by Jack Johnson at Sytner Oldbury from the first phone call enquiring about the car to buying and collecting it plus a follow up phone call. Buying a premium car demands a premium service and both Jack and BMW provide that.
27 gennaio 2026
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Andrew, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Jack provided first-rate attention throughout your journey, from initial enquiry to collection and beyond. It is wonderful to know that our commitment to delivering a premium service matched your expectations when purchasing your BMW. Your feedback is greatly appreciated and serves as a fantastic encouragement to the entire team at Sytner Oldbury. Best wishes, The Sytner Oldbury BMW Team
Car accident repair
The way they handled my phone call and first got in touch they were so helpful so understanding they arranged for my car to be picked up. They arrived on time like they said there was gonna do when I picked my car up after the repair they were exceptionally. Professional, it was a smooth transaction from start to finish. I don’t know what they could do to make the experience any better. They were fantastic.
23 dicembre 2025
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Deb, Thank you ever so much for your kind words and for taking the time to share your experience with us at Sytner Oldbury BMW. We are delighted to hear that our team was helpful, understanding, and professional throughout the entire process. It’s wonderful to know that the collection and repair of your car went smoothly and met your expectations. Your feedback truly means a lot to us, and we’re thrilled you found the service fantastic. Kind regards, The Sytner Oldbury BMW Team
I asked for the car to be ready for 3pm…
I asked for the car to be ready for 3pm and it wasn’t and when I came to collect the car at 5pm I was warned there was a backlog in collecting and paying due to short staffing levels
16 gennaio 2026
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Mark, thank you for sharing your experience. We apologise for the delay in having your car ready and for the inconvenience caused by the backlog at collection and payment. We appreciate your understanding regarding the current short staffing levels, which have impacted our usual service times. Your feedback is important to us, and we regret that we did not meet your expectations on this occasion. We hope to provide a smoother experience in the future. Kind regards, Sytner Oldbury BMW.
Over 20 years loyal custom
Have used Sytner BMW Oldbury since my first BMW in 2003. Service has always been great.
This time bought a car for my daughter. Made her feel really special.
No pressure sales tactics, and good, honest, discussions throughout to get the best deal for her.
14 gennaio 2026
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Mr Patel, Thank you very much for your kind words and continued loyalty since 2003. We are delighted to hear that your daughter felt special during her experience with us. It’s wonderful to know our team provided honest, pressure-free advice to help secure the best deal. Your positive feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you both back to Sytner Oldbury BMW in the future. Kind regards, Sytner Oldbury BMW Team
Risposta di Sytner Group - Sytner Oldbury BMW
Dear Daren, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you received great service during your visit to Sytner Oldbury BMW. It is always our aim to provide a positive and memorable experience for all our customers. Your feedback is truly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
Booked service with courtesy car in…
Booked service with courtesy car in early December. First booking no courtesy car so I left. Rebooked and when I turned up today told that service was at the other site. Chased at 16:25 to ensure I was returning the courtesy car. Sat waiting for over an hour. Told three times it will be done in 10 minutes. No one want to take responsibility for a poor service.
8 gennaio 2026
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Gary, We sincerely apologise for the disappointing experience you had with your recent service booking and the lack of clear communication regarding the courtesy car and service location. We understand how frustrating it must have been to wait without updates and to feel that no one took responsibility. We would like to invite you to contact our Head of Aftersales, Arrash Erfan, at arrasherfan@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Oldbury BMW
Excellent customer service
Excellent customer service, very friendly staff.
29 dicembre 2025
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Sadia, Thank you ever so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our customer service excellent and our staff friendly. It is always our aim to provide a welcoming and supportive environment for all our customers. Your positive feedback truly means a great deal to the entire team here at Sytner Oldbury BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
Valued service
Arrived at 09.00 on a bad weather day and arranged to wait so that my wife did not have to pick me up and bring me back. Promised that the service and starter replacement would be at the front of the queue. Work completed by 12.15 which was OK. Coffee and progress updates were very welcome and the waiting area was comfortable. Shame that the temperature was cold as the seating is not far from the entrance and the sliding door constantly opened and closed for customers. Service engineer was friendly and professional and made the visit experience excellent. Wash and vac was appreciated.
6 gennaio 2026
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Steve, Thank you for your kind words and for taking the time to share your experience at Sytner Oldbury BMW. We’re delighted to hear that the service engineer provided a friendly and professional service, and that you found the waiting area comfortable with regular updates and refreshments. It’s great to know the wash and vacuum were appreciated as well. We truly value your feedback and are pleased your visit was a positive one despite the chilly weather. Kind regards, Sytner Oldbury BMW Team
As always a great experience
As always a great experience. The staff here are amazing, I have continued to have my car serviced and mot'd here for 7 years as they are efficient, keep you informed and prices are very reasonable. I always wait and with that there is a lovely place to sit and relax or work whilst your car is dealt with. A courtesy wash and vacuum also always appreciated.
2 gennaio 2026
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Andy, thank you very much for your kind words and continued loyalty over the past seven years. We’re delighted to hear that our team consistently provides an efficient and informative service, making your visits a positive experience. It’s great to know you appreciate the comfortable waiting area and the courtesy wash and vacuum. Your feedback truly means a lot to us, and we look forward to welcoming you back for many more years to come. Best wishes from all at Sytner Oldbury BMW.
Excellent Service
Had my car booked in for New Brake pads as these needed replacing . Staff were very polite, friendly and kept me informed from start to finish. Also resolved 2 other issues that needed attention . Very pleased with BMW in Oldbury. Each time I have used them they have provided a very good service.
29 dicembre 2025
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Mr Kang, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Oldbury BMW. We are delighted to hear that our team provided polite and friendly service while keeping you informed throughout. It’s wonderful to know you were pleased with the attention given to your car and that we have consistently met your expectations. We truly appreciate your continued trust and look forward to welcoming you again in the future. Kind regards, Sytner Oldbury BMW Team
Using their services since a decade
Using their services since a decade, very much reliable and professional. They always looked after our requirements and gave us very good deals, thank you Sytner team.
30 dicembre 2025
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Mrs Kaur, Thank you ever so much for your kind words and for being a loyal customer for the past decade. We are delighted to hear that you find our service reliable and professional. It is always our pleasure to meet your requirements and offer you the best possible deals. Your continued support means a great deal to the entire Sytner Oldbury BMW team. We look forward to serving you for many more years to come. Warm regards, The Sytner Oldbury BMW Team
Had my car booked in for a…
Had my car booked in for a service.Great customer service, very friendly and helpful.
29 dicembre 2025
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Risposta di Sytner Group - Sytner Oldbury BMW
Dear Jay, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our customer service friendly and helpful during your recent service appointment. It is always our aim to provide a welcoming and positive experience for all our customers. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
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