We have been regular customers of Sytner for years. Easy to book an appointment. Clear information given at the time of booking. Per usual excellent experience! Warm & friendly reception team who l... Leggi di più
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I recently had my X5 serviced at BMW Sytner leicester , Mark Barrett and his team continued to give me a 5 Star service from start to finish. The team kept me informed all the way through the pro... Leggi di più
not great as previously not attentive nor car was cleaned to basic standards oil marks steering wheel dirty marks and marks of dirt everywhere? did not check tyre pressure on service and show me... Leggi di più
Welciming, well informed staff kept me aware of what was happening to my car during its service and follow up work at every point. Thank u everyone and my service advisor Meah.
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In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
Meridian Business Park,Meridian East, LE19 1UY, Leicester, Regno Unito
- 0116 282 7700
4,5
Eccellente
1K recensioni
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Not convinced that I was being told the truth by Sytner BMW
Always happy with the Customer Service provided by Sytner. But not this time not happy with the process.
You provide a link so you can book yourself in. This is fine, but two things you completely ignore or simple do not refer to any comments and extra services requested. So I had to spend time going over my comments. To be honest I just could not be bothered. You missed out with services that you could have provided. If you're not going to use this process scrap it.
As you know you had my car in for a service at which point I made you aware of two warning lights that kept coming on regarding the anti collision system. I tried to explain that they always had come on since the car was new. You road tested found nothing wrong. Suggested that I had my alloy repaired and have wheel realignment as I had hit the curb. Came back you did the wheel realignment at which point you road tested the car and highlighted to me the warning light, suggesting that the front axle should be inspected. The car was booked back in to have this done and to have the alloy refurbished. After the inspection you told me that there was no fault but you recalibrated the system. On further inspection of the alloy which you had previously quoted me for. I was told that is was not possible "due to the alloy having previously been repaired" - no it has not. Then you told me that it was perhaps repaired before I received the car, which must have been in the 0-11 miles that were on the clock. You then on investigation told me that this damaged must have been before the car arrived to you garage and repaired by BMW. I asked you to look into this you refused. So just to get the car back and as you could not diamond cut the FNS wheel I agreed to them all being cut and painted black at my expense.
The whole situation is made worse by the fact that after traveling less that half a mile the collision warning light came on again and has done so with increased frequency since. Obviously not calibrated that well.
I am at a complete loss. I just do not know whether you are telling me the truth. I do not normally provide feedback but on this occasion just due to my experience I am doing so.
Mr Paul Robinson
26 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear Mr Robinson, Thank you for taking the time to share your feedback. I am very sorry to hear about your recent experience and the frustration caused. Thank you for taking the time to discuss the matter with our Service Manager. As agreed, we look forward to seeing you again next week so we can review the vehicle once more and ensure everything is working as it should. Kind regards, Sytner Leicester BMW.
What you’d expect for a main dealer…
What you’d expect for a main dealer service, extortionately expensive. Oil and filter service that should take 30 mins, the parts would cost me less than £50 from a local shop, they do perform a walk around and inspection of the car another 10 minutes. £375 in total, minus parts of £50 makes their hourly rate £300+ it’s ridiculous.
27 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear Michael, Thank you for taking the time to share your feedback. We appreciate your comments and understand your concerns regarding the cost of servicing at a main retailer. Our pricing reflects not only the genuine BMW parts used, but also the expertise of BMW-trained technicians and the comprehensive inspection carried out during your visit to ensure your vehicle continues to perform safely and reliably. Servicing with a BMW retailer also means we are able to communicate directly with the vehicle using BMW’s diagnostic systems and upload the service history digitally to the car itself. This helps maintain a complete manufacturer service record, which can be beneficial in preserving the vehicle’s value and providing reassurance to any future owner. We recognise the importance of transparency and value, and we would welcome the opportunity to discuss your experience further. Please feel free to contact our Customer Relations Manager, James Howitt, at jameshowitt@sytner.co.uk. Your feedback is important to us.
Very professional
Very professional - booking in on line, receiving confirmation, accepting service date by text, welcome when arriving at service bay, introduction by service administrator, being updated throughout the service and being cared for by reception with the supply and drinks and snacks.
26 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear Phillip, Thank you very much for your kind words and for taking the time to share your experience at Sytner Leicester BMW. We are delighted to hear that you found the booking process straightforward and appreciated the communication throughout your service. It’s wonderful to know that our team made you feel welcome and well cared for, especially with the refreshments provided. Your positive feedback is greatly valued, and we look forward to welcoming you back in the future. Best regards, The Sytner Leicester BMW Team
Good service from Imran
Good service from Imran . Dealt with efficiently and politely . Kept informed and ensured that my repair was covered by warranty.
28 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear Ian, Thank you very much for your kind words. We are delighted to hear that Imran provided you with efficient and polite service throughout your repair process. It’s great to know you felt well informed and that your warranty was honoured without any issues. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to assisting you again in the future. Best regards, The Sytner Leicester BMW Team
We took our M240i x drive in for a…
We took our M240i x drive in for a parking sensor fault. Left the car at 9.30 am the fault was diagnosed new sensor ordered and fitted by 3pm all done under warranty. Thank you for your excellent service
23 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that your M240i xDrive was diagnosed and repaired promptly, and that the service met your expectations. It’s always our aim to provide efficient and reliable support, especially when it comes to warranty work. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back in the future. Best regards, Sytner Leicester BMW Team
Two different experiences from Sytner a week apart.
In the past week we have bought a new BMW X3 from Sytner Tamworth. Brilliant service and experience. We have also bought a new Mini Cooper Convertible from Sytner Mini Leicester. Slightly disappointing in comparison. The test drive couldn't be faulted but the actual buying process could be much better. Everything now has to done online and the Mini showroom does not have a large screen TV to hook up the salesman's laptop to, like the BMW showroom's have. The salesman is working on his small touchpad laptop across the desk from you so you can't see what is being done. You then have to interact with what he is doing on a smartphone by first downloading the Mini App and then setting up an account, going through security protocols, and giving him codes and digital signatures etc so that he can place the order. Not customer friendly at all when you can't see what he is doing. Also if you want to see options or specifications of the car, he has to swing his small laptop around to show you. I'm sure Sytner can afford to install a large TV in the Mini showroom to make this experience much better.
We were also disappointed that although we had booked our test drive prior to the special Mini Event, held a few weeks before our test drive, which was our earliest available date, and we then ordered our new Mini straight after the Test drive, to take delivery within the terms of the Event promotion we were not given the Event promotion discount. It's just as well we loved the car.
23 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear Judith, thank you for sharing your detailed feedback. We are pleased to hear you enjoyed your BMW X3 experience, though we apologise that the Mini Cooper purchase did not meet your expectations. We appreciate your comments regarding the digital process and showroom facilities, as well as the concerns about the Event promotion. Your insights are valuable and help us understand where improvements can be made. We are grateful that you love your new Mini despite these issues.
Customer service? 5*
The communication and support provided by Lisa W was second to none. She kept me posted every step of the way and if she said she would call me back, she actually did! A simple thing but it makes a huge difference. Thank you Lisa
23 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear Mrs L, Thank you ever so much for your kind words. We are delighted to hear that Lisa’s communication and support made such a positive difference to your experience. It’s wonderful to know that her commitment to keeping you informed and following through on calls was appreciated. Your feedback truly means a lot to us and we will be sure to pass on your thanks to Lisa. We hope you continue to enjoy your BMW and look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
rip of charge for a minor repair
i went in for a full service for my bmw 440i convertible which was only 3 years old low mileage fsh at end of december 2025 ! 2 weeks later was stopped by the police as my boot brake led was not working ! i took it in to bmw sytner Leicester who said it’s not covered under warranty and proceeded to charge me £750 to fix it! i have had it fixed from a independent bmw garage called bimmertech in oadby for £156 so main dealer tried ripping me off to the tune of £600?? it was a one half hour repair ! i suggest anyone who has a problem to go to an independent not main dealer who think bmw drivers are stupid and have loads of money to burn ! absolute rip off merchants! i’d never go back there
13 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear Mr Grewal, We are sorry to learn that you were dissatisfied following your recent visit. Following our inspection, our technicians identified that the brake light concern was linked to a previously fitted tow bar, where wiring had been left exposed and was causing an electrical fault. As this was not related to a manufacturing defect, the repair was not covered under the vehicle warranty. The recommended repair involved rectifying the affected section of the body wiring loom in accordance with BMW repair standards. This ensures the work meets safety requirements and can be supported with a warranty. We provided the diagnostic assessment at no cost. We appreciate your comments and are sorry that the pricing did not meet your expectations. Kind regards, Sytner Leicester BMW Kind regards, Sytner Leicester BMW.
The personal assistance from Meah when…
The personal assistance from Meah when I arrived with my car.
She sorted out exactly what the requirements were after some confusion when I booked the car in.
19 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear Pauline, Thank you very much for your kind words. We are delighted to hear that Meah was able to provide you with personal assistance and clarify your requirements despite the initial confusion. It is always our aim to ensure every customer feels supported and valued throughout their visit. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
New vehicle purchase.
I found this purchase of a new vehicle a positive experience from start to finish. Everything was clearly explained to me to enable me to be comfortable with my choice and I was kept well informed throughout the process. The hand over went very well thanks to the expertise, professionalism and friendly approach of Stefan.
20 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear Edward, Thank you very much for your kind words and for sharing your positive experience with us at Sytner Leicester BMW. We are delighted to hear that Stefan’s expertise, professionalism, and friendly approach made the handover process enjoyable and that you felt well informed throughout. It is always our aim to ensure our customers feel comfortable and confident with their choice. We truly appreciate your feedback and hope you enjoy your new vehicle for many miles to come. Kind regards, Sytner Leicester BMW Team
Great support from Neil
From start to finish the support provided by Neil Mcintosh was exceptional
21 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear Mr Stephen, Thank you very much for your kind words. We are delighted to hear that Neil McIntosh provided you with exceptional support throughout your experience. It is always our aim to offer the highest standard of service, and your feedback is truly appreciated. We hope you continue to enjoy your BMW and look forward to welcoming you back to Sytner Leicester in the future. Kind regards, The Sytner Leicester BMW Team
Been using it for quite a few years
Been using it for quite a few years, always well look after
and very caring, very pleased with all the services
provide and very good staff!
20 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear Mrs Montagna, Thank you very much for your kind words and continued loyalty over the years. We are delighted to hear that you feel well looked after and appreciate the care and attention from our team. It’s wonderful to know that our staff have provided you with excellent service and that you are pleased with all aspects of your experience. Your feedback truly means a lot to us, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Kind regards, The Sytner Leicester BMW Team
Always a pleasure and great customer…
Always a pleasure and great customer service!
20 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear Mohammed Omar, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that you consistently find our customer service to be excellent and that your visits are always a pleasure. It is truly rewarding to know that our team’s efforts to provide outstanding service are appreciated. We look forward to welcoming you back again soon and continuing to exceed your expectations. Best wishes, The Sytner Leicester BMW Team
Quality Service at Sytner, Leicester
Ive used Sytner Leicester for the last 2 years to service and MOT my wife's car. Each time we have found the experience smooth and professional.
Rob and Meah have always been great....polite and knowledgeable...and have always looked after the car and us well.
Keep up the great work!!👍
20 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Thank you, Nel, for your kind words and continued trust in Sytner Leicester BMW. We’re delighted to hear that Rob and Meah have consistently provided a professional and courteous service, making your visits smooth and reassuring. It’s always a pleasure to look after your wife’s car and ensure everything runs perfectly. Your support means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you both again in the future.
Great service
All was great from Sytner ringing me to remind me that I needed an MOT and booking a while I wait appointment. On arrival I was directed to the lounge and Coffee machine. Agnes then kept me fully informed while I waited. During the wait, I recieved a video of my vehicles health check.
13 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear Jan, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Leicester BMW. We’re delighted to hear that our reminder service, comfortable lounge, and Agnes’s updates made your visit enjoyable. It’s great to know that the video health check helped keep you informed throughout. Your feedback is truly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
From being greeted on arrival
From being greeted on arrival, the staff are all very helpful and exceptionally polite, nothing is to much trouble,
16 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear Phil, Thank you very much for your kind words. We are delighted to hear that you found our team at Sytner Leicester BMW both helpful and exceptionally polite. It is always our aim to ensure every visitor feels welcomed and valued, and we’re pleased that nothing was too much trouble for you. Your positive feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back in the future. Kind regards, The Sytner Leicester BMW Team
Good follow -up action by company to what had been a disappointing experience
Initially a truly disappointing experience with what was first described as a straightforward repair but taking 3 days to complete.
Subsequent contact with an apologetic James Howitt, Customer Relations manager convinced me that the company would learn from my experience and put in place measures to avoid a similar occurrence.
11 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear Helen, we sincerely apologise for the disappointing experience you encountered with your seat runner repair. We appreciate how frustrating the delays, lack of communication, and extended turnaround time must have been, particularly given the prior history of the issue. This is certainly not the standard of service we strive to deliver. We appreciate you taking the time to speak with our Customer Relations Manager and for sharing your feedback, which allows us to review our processes and make improvements to prevent similar situations in future. Kind regards, Sytner Leicester BMW.
I had exceptional service from Imran…
I had exceptional service from Imran who was patient and very supportive. Thanks you for your help. He has been very good every time I've had the pleasure to have him as my contract.
13 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear John, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Imran has consistently provided you with patient and supportive service. It’s wonderful to know that he has made a positive impression every time you have dealt with him. Your feedback is greatly appreciated, and we are pleased to have been able to assist you so well. We look forward to continuing to support you in the future. Best regards, Sytner Leicester BMW Team
Great customer service
Great customer service and brilliant cars.
Lots of help given and a good deal was negotiated.
11 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Dear John, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that you found our customer service excellent and that you were pleased with the assistance provided throughout your visit. It’s wonderful to know that you are happy with the deal negotiated and the quality of our cars. Your feedback is greatly appreciated, and we hope you continue to enjoy your BMW for many years to come. Best wishes, The Sytner Leicester BMW Team
Service review…
For my prebooked service on 11/02/26 I received very good service from everyone at the Sytner dealership in Leicester, in particular Agnes the service advisor.I waited at the dealership and the vehicle was ready exactly when they said it would be,and was cleaned as well.Great service!
11 febbraio 2026
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Risposta di Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Agnes and the entire team provided you with excellent service during your prebooked appointment. It’s wonderful to know your vehicle was ready on time and returned to you in a clean condition. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, Sytner Leicester BMW Team
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