Sytner Group - Porsche Centre Solihull Recensioni 

90
TrustScore 4.5 su 5

4,4

40 Highlands Rd, B90 4GT Solihull, GB


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Valutata 5 stelle su 5

From start to finish the service was completed on time Porsche staff were Efficient and polite explaining fully the work carried out.

Valutata 3 stelle su 5

Work undertaken was excellent, however following a few phone calls to my point of contact explaining that I had to have the car by a certain time. When I arrived to collect the car as arranged I was l... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely outstanding service & experience provided by Maisie Bowkett. From start to finish, they have been nothing but exceptional. My car was booked in for an interim service ho... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Sam Jepson was incredible throughout the whole transaction / experience. Following on from my shocking previous experience with Porsche, Sam made the purchasing of my new car seamless. He made me and... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Rivenditore di auto
  2. Rivenditore di auto usate

Scritti dall'azienda

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

90 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,4

Tutte le recensioni

(90)

12.802 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Porsche Centre Solihull | 10/10 Experience

Absolutely fantastic service provided by Josh I and Pindi. Great communication and hand over of my GT4RS. An OPC that exceeded all my expectations. Highly recommended.

28 dicembre 2024
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Logo di Sytner Group - Porsche Centre Solihull

Risposta di Sytner Group - Porsche Centre Solihull

Dear Mr Andrews, Thank you for your 5 star review and comments. Kind Regards Team Porsche Centre Solihull

Valutata 1 stelle su 5

Can’t rate below 1 star

Unfortunately, there is no way of rating my experience with this dealership as less than 1 star. Has the market for luxury vehicles really devalued by 50% post COVID… No… This dealership prays on individuals who trust their interests with a Company like Sytner. Having purchased numerous vehicles with a total capital exceeding £100,000 in the space of 3 years, I am now in a position where it will actually cost me to hand back my current car to Porsche Sytner - why…. The market has moved by 50% in 3 years. No regard for customers and loyalty, no regard for due process and transparency relative to their finance agreements and misleading advice at the point of purchase that is fundamentally reversed at the point of sale. The dealership demostrates a serious lack of integrity and is irresponsible in how it treats its customers…. STAY AWAY

13 giugno 2024
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Logo di Sytner Group - Porsche Centre Solihull

Risposta di Sytner Group - Porsche Centre Solihull

Good Morning Alex, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. Would it be possible for you to please send any further details to my e-mail Terry.Hobson@porschesolihull.co.uk so that I can investigate this for you? Kind Regards Terry Hobson, Centre Principle.

Valutata 5 stelle su 5

I went to have new tyres fitted to my…

I went to have new tyres fitted to my car. The service was exceptional, as well as fitting the tyres, they printed me a build report on my car, they did a check on the car and also cleaned it. Great surroundings to sit and wait, with very attentive people. They also took the car for a test drive when finished. The cost was very competitive, and the service i received could not be matched.

21 ottobre 2023
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Logo di Sytner Group - Porsche Centre Solihull

Risposta di Sytner Group - Porsche Centre Solihull

Good Afternoon John, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating! If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Terry Hobson, Centre Principle.

Valutata 5 stelle su 5

We had an excellent experience from Lloyd Valdes

We had an excellent experience from Lloyd Valdes who when above our expectations in all aspects of our journey from start to finish when purchasing our new Porsche Taycan. He certainly exceeded expectations, I'd highly recommend him.

30 settembre 2023
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Logo di Sytner Group - Porsche Centre Solihull

Risposta di Sytner Group - Porsche Centre Solihull

Good Afternoon Amar, I’m delighted to read your kind words about your experience with Lloyd! Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Terry Hobson, Centre Principle.

Valutata 4 stelle su 5

Great sales experience, however aftersales could be improved

Sytner group are my favourite vehicle franchise. I have bought multiple vehicles from their different brands - including high value luxury performance vehicles. My 2 latest purchases have been from Solihull.

Service is second to none, inventory is carefully curated and all purchases are backed by industry leading warrantys - you will pay a little above typical market prices but you get a lot for it in return!

So careful is their selection process, they refused to take in a vehicle I wanted to part exchange when buying my current vehicle. I really looked after the car and it still didn't meet their selection criteria.

Other franchises & independent dealerships should really take note, this is how you sell vehicles!

My only criticism is that after sales could be improved. It's the only area they are lacking in, however they are still far better than most.

Oh and I never received those Silverstone Trackday Experiences that I was guaranteed when purchasing my last 2 vehicles. Please don't offer things you don't intend on giving, it's insulting and beneath you. You'll easily sell cars without promising what you dont intend on giving.
I followed this up on 4-5 separate occasions (in person, via email & via telephone), was promised that they'd get back to me and they never did.

2 ottobre 2022
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Logo di Sytner Group - Porsche Centre Solihull

Risposta di Sytner Group - Porsche Centre Solihull

Good Morning Mr Sahota, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating. I also apologise for the points made above, we value all feedback to ensure that we continually improve our customer experience. Would it be possible for you to please send any further details to my e-mail: Terry.Hobson@porschesolihull.co.uk so that I can investigate this for you? Of course, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Terry Hobson, Centre Principle.

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